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Reviews of Quality Inn Louisville - Boulder

2.5 out of 5
Quality Inn Louisville - Boulder
1196 W. Dillon Rd., Louisville, CO

Reviews

8.2

Very Good

Rating 10 - Excellent. 401 out of 1006 reviews" "
Rating 8 - Good. 367 out of 1006 reviews" "
Rating 6 - Okay. 144 out of 1006 reviews" "
Rating 4 - Poor. 53 out of 1006 reviews" "
Rating 2 - Terrible. 41 out of 1006 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yazmin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was grungy. The surfaces were sticky/tacky like they hadn't been cleaned. The room was dark and depressing. The curtains were torn and had paint on them. They used overpowering air freshener in the room. There wasn't an elevator. The carpets were dirty. They only clean the room every 3 days. So they don't make your bed daily. Just a bad experience.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Yazmin,Thank you for taking the time to leave your review. Please accept our apologies for falling short of your expectations. We hope you'll understand that we strive to provide our guests with clean, comfortable accommodations. Rest assured, we will address your concerns with our team immediately to ensure we are meeting our high standards of quality. Nevertheless, it was a pleasure to host you, and we hope to have another opportunity to change your perceptions with an improved stay down the line.

8/10 Good

Molly Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is so convenient, plus there are many restaurants close. The hotel itself was clean but basic. The staff was so, so friendly and helpful. The only downside is were no working ice machines and no elevator. It is only 2 floors, and not a problem for me, but worth noting. Breakfast was good!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Molly,Thank you for choosing Quality Inn Louisville - Boulder to host your recent stay! Our staff loves to make our guests feel at home, so we're delighted they made such a memorable impression on you. We strive to provide our guests with a spotless environment and top-notch accommodations, so your feedback regarding the ice machines and elevators will be taken into consideration as we continue making improvements. That said, we appreciate you highlighting our delicious breakfast, and it's great that you had a chance to try out the restaurants nearby. Next time you're in Louisville, feel free to come back anytime for another terrific stay.

6/10 Okay

COLLEEN

Traveled with family
Disliked: Amenities, property conditions & facilities
It was clean. Beds were comfortable. Not a room that you’d want to spend a lot of time in. Ice machine broken, shower faucet installed incorrectly so the hot and cold were reversed, “out of items” at breakfast (ie: bagels but no cream cheese).
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Colleen,Thank you for sharing your feedback with us. We sincerely apologize for amenities that didn't meet your expectations, and our maintenance team will address the issues you mentioned. However, it's good to know our accommodations were otherwise clean and comfortable. We appreciate your input and hope for an opportunity to deliver a better stay in the future.

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Breakfast was as good as expected.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Kristen,Thank you for staying with us at Quality Inn Louisville-Boulder. We are glad you enjoyed our friendly service and delicious breakfast options. It was an honor having you as our guest, and we want to welcome you back again anytime!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service
This place is fine for the money. The fan in our bathroom was very loud.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Amy, It's always our goal to provide a comfortable stay at a great value. Thank you for taking the time to leave a review and share your experience. Please accept our apologies for any discomfort felt due to the fan. We've notified our maintenance team of your remarks so they can look into this further and discuss possible solutions. If your travels bring you back this way, we hope Quality Inn Louisville - Boulder will be your first choice!

10/10 Excellent

Juan p

Stayed 3 nights in Mar 2024

8/10 Good

Ashley, Houston

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Britt

Stayed 2 nights in Mar 2024

6/10 Okay

Lauren

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The sink had hair that had been shaved still around it, one of the beds had dirty or stained sheets. My key card didn’t work after my first night and the employee acted as if it were my fault and my reservation was an issue. They did promptly fix it afterwards. My final morning (monday) there was no coffee available either (not a huge deal, but inconvenient for a traveler)
Stayed 3 nights in Mar 2024

10/10 Excellent

Paul

I had a GREAT STAY !!!
Stayed 3 nights in Feb 2024

6/10 Okay

Ryan

Stayed 3 nights in Jan 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 1 night in Jan 2024

6/10 Okay

Lillian

Disliked: Cleanliness
The toilet didn’t flush. We mentioned it to the guy at the front desk. He didn’t offer to help us. My husband then asked for a plunger. He got a plunger that didn’t work. The wooden handle was 8 inches through the plastic. My husband tried to plunge the toilet himself. The next morning the toilet still wasn’t working. Apparently there was another guest complaining about the toilet.
Stayed 2 nights in Dec 2023

4/10 Poor

Roberta

Disliked: Cleanliness, amenities, property conditions & facilities
C

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Hanh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value with your paid, the room is room and pretty good.
Stayed 1 night in Oct 2023

8/10 Good

Jon

Stayed 3 nights in Oct 2023

4/10 Poor

Barbara

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The beds& shower were good. We never got fresh towels or had our room straightened. It was very noisy until at least 2am. There was a cigarette in the floor in the lobby. Breakfast was just ok. I wouldn’t stay there again or recommend it.
Stayed 3 nights in Oct 2023

6/10 Okay

PATRICIA

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

James, Santee

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You overbook, dumped me off, after taking my money and never gave me the courtesy of a phone call, or provide me with alternatives. Extremely poor!
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Set for an upgrade…
It looks like they are setting up for a remodel or remediation which is good as there was a bit of mildew on the bathroom ceiling. Very comfortable beds and pillows, love the size of fridge.
Stayed 3 nights in Oct 2023

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The people here are awesome, friendly, helpful, and very attentive. I have had no issues at all with room and if I did I am sure they would resolve the issues instantly. I would definitely stay here again and would recommend people to stay here.
Stayed 4 nights in Oct 2023

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
nothing else in particular
Stayed 2 nights in Aug 2023

4/10 Poor

susan

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like something died in it and it was filthy. I'll never stay here again. Jason at the customer service desk was mocking and refused to remedy the situation saying that's what we get for booking through a third party like Expedia.
Stayed 2 nights in Sep 2023

6/10 Okay

Vincent

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pro: friendly staff, hot breakfast option, good size room Cons: dirty and tired interior, no elevators
Stayed 2 nights in Aug 2023

6/10 Okay

Raj

Liked: Staff & service
Disliked: Cleanliness
Not clean. Even after asking for room service, they didn't do. Ran out of towels. But at least the staff was a little better to bring towels after an hour.
Stayed 3 nights in Aug 2023

6/10 Okay

Gregg

Traveled with group
Liked: Room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023

6/10 Okay

sarah

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet is stained and dirty and the whole property needs an upgrade
Stayed 1 night in Sep 2023

6/10 Okay

Yoshiko

Disliked: Property conditions & facilities
It should be non smoking but smelled bad in the lobby
Stayed 1 night in Aug 2023

10/10 Excellent

Sara, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Aug 2023

6/10 Okay

Michael

Stayed 1 night in Aug 2023

2/10 Terrible

Bill

Disliked: Cleanliness
Window was broken, bright light shined in window at night. And whole wing smelled of stale smoke.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 24, 2023
Hello,Thank you for staying with us. We apologize for not meeting the standards of you stay. We hope to see you again to show you we have improved!Thank you!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manger on Aug 24, 2023
Hello,Thank you for staying with us. We glad you enjoyed yor stay and come back soon!Thank you!

10/10 Excellent

Kiet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good I will come back!!!!!
Stayed 1 night in Aug 2023

8/10 Good

Julie

Stayed 3 nights in Aug 2023

2/10 Terrible

Brad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was unkept and unclean; breakfast service was horrible. Terrible experience overall
Stayed 2 nights in Aug 2023
Response from General manager on Aug 24, 2023
Hello,We apologize for not enjoying you stay. We take feedback seriously. We hope to see you again.Thank you!

10/10 Excellent

Carol, Brookings

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as I expected except for the breakfast. It was definitely below par. The only beverage for breakfast was coffee. No hot water for tea; no juice of any kind. The waffle iron was not working properly and was coated with crumbs. The pastries were small and limited. The sausage was greasy and barely cooked. It was a disappointing way to start what will be a long and difficult day.
Stayed 1 night in Aug 2023
Response from General Manger on Aug 24, 2023
Hello,Thank you for staying with us. We apologize for the invocvience with breakfast. We hope to have you again to show you we will/ have improved.Thank you!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 24, 2023
Hello,Thank you for staying with us. We hope you enjoyed your stay!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
The motel was clean and convenient, everything in the room worked, and the staff was very friendly and helpful. Unfortunately, one staff stayed all night long and took care of breakfast, as well as his job at the desk, since two staff did not show up. Consequently the breakfast was not good that day.
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 24, 2023
Hello,Thank you for the feedback about your recent stay! We hope you enjoyed your stay and come back next time! Thank you!

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manger on Jul 24, 2023
Hello Valued Guest,Thank you for taking the time to complete the survey about your stay., This information will be shared with staff to better improve your stay next time. Thank you

6/10 Okay

Nicki

Stayed 4 nights in Jul 2023
Response from General Manger on Jul 24, 2023
Hello Valued Guest,Thank you for taking the time to give feedback about your stay. This will be shared to better improve your stay next time.

6/10 Okay

Jennifer

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Expected better, questionable cleanliness.
Check in gentleman was friendly. Lack of cleanliness was my biggest issue. First impression was the dirty and stained stairs and carpet. I tried to overlook it since it’s a high traffic area. Our room was questionably clean. It was a non smoking room but it smelled like a hint of cigarette smoke. We became nose blind after a few but after every entry to the room it would make me wonder if it had been smoked in. TV stand and desk felt sticky. Hair on bathroom floor. M&Ms under the bed which we never had. The bed was super comfy, in my opinion. Location was nice as well. I guess I expected better since it has a rating of 8.2/10 and we had just stayed at a Quality Inn in Laramie that was clean and fully stocked for breakfast.
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 24, 2023
Hello Valued Guest,We appreciate you feedback about your stay. This information will be shared with staff to help better improve your stay next time!

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from General Manager on Jul 24, 2023
Hello Valued Guest,We appreciate the positive feedback about your stay! This will be shared with our staff. We hope to see you on the next adventure :)

10/10 Excellent

Ross, Mountain View

Liked: Cleanliness, staff & service, property conditions & facilities
Fast, reliable WiFi Internet, and right next door to a brew pub. Perfect!
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 24, 2023
Hello Valued Guest,We appreciate your feedback about your stay! We hope to see you soon!

6/10 Okay

JENNIFER

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 24, 2023
Hello Valued Guest,We appreciate your feedback about your stay and it will be shared with staff.

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 24, 2023
Hello Valued Guest,Thank you for taking the time to complete the survey about your stay!

8/10 Good

Beth

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs Improvement
Great location. Staff was excellent. Location and rooms were quiet. Accommodations need improving. Our pillow top mattress had an extra 5 inches of memory foam added making for a terribly uncomfortable sleep: zero support, too hot. Once we removed it, sheets would not fit. Hair dryer broken. Several lights out in room. Stains on floor and bedding torn in places. Paint chipped everywhere. I don't require much when staying in a hotel, but a comfortable and clean stay is the bare minimum a hotel should be focusing on.
Stayed 1 night in Jun 2023
Response from General Manager on Jul 24, 2023
Hello Valued Guest, We appreciate your feedback and it will be shared with staff members to help better improve your stay next time.Thank you!

10/10 Excellent

donovan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property. They had a tub with water jets that made for a early morning hike, very relaxing for our sore muscles. I’d highly recommend this hotel.
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 24, 2023
Dear Valued Guest,We appreciate your feedback and it will be shared with staff members! We hope to see you soon!Thank you :)

6/10 Okay

Ronda

Stayed 5 nights in Jun 2023
Response from General Manager on Jul 4, 2023
Hello Valued Guest,We appreciated your feedback, Thank you for staying with us!