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Reviews of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

2.5 out of 5
TownePlace Suites by Marriott Boulder Broomfield/Interlocken
480 Flatirons Blvd, Broomfield, CO

Reviews

8.0

Very Good

Rating 10 - Excellent. 419 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 131 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 61 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gibson

Liked: Cleanliness, staff & service, property conditions & facilities
Nice at a fair price
Stayed 6 nights in Mar 2024
Response from Alivia Pikes on Apr 3, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! The feedback has been shared will help us improve so I thank you and have shared this as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Antionette

Stayed 1 night in Mar 2024
Response from Alivia Pikes on Apr 17, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! The feedback has been shared will help us improve so I thank you and have shared this as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Kionna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alivia Pikes on Mar 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! The feedback has been shared will help us improve so I thank you and have shared this as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Renata, Royse City

Stayed 4 nights in Feb 2024
Response from Alivia Pikes on Mar 21, 2024
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

2/10 Terrible

Andrea

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good staff was Kyle and Matthew and breakfast. No Wi-Fi, dirty, smelly, unsafe, cops were called out two nights in a row and a fire truck the next day due to the alarm. HORRIBLE STAY!
Stayed 3 nights in Feb 2024
Response from Alivia Pikes on Feb 24, 2024
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and nice a
Stayed 1 night in Jan 2024
Response from Alivia Pikes on Feb 19, 2024
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

Luay

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water
Stayed 2 nights in Jan 2024
Response from Alivia Pikes on Feb 19, 2024
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alivia Pikes on Feb 19, 2024
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Alivia Pikes on Feb 19, 2024
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel great, Hotel.com didn't help any
Didn't use the Hotel reservation due to the room being wrong and not what we was shown on the app, i had to pay cash price for the week because there was no way to change anything on the app. Will never use hotel.com again.
Stayed 7 nights in Dec 2023
Response from Alivia Pikes on Feb 19, 2024
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Christopher

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alivia Pikes on Feb 19, 2024
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Poor

Diana

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Alivia Pikes on Feb 19, 2024
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

2/10 Terrible

Sharla

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s run down and dirty, and they “allow” the homeless people to eat the continental breakfast. I think it’s nice but maybe after the people who paid to be there and eat are done! The homeless were rude, loud, pushy and smelled bad…it was terrible. I called and asked front desk if they allowed the homeless to eat and the lady said “yes”.
Stayed 1 night in Nov 2023
Response from Alivia on Nov 22, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We do NOT allow homeless people in our hotel but if someone pays for a room then who are we to not service them by how they look. That is very unfortunate that they did not aesthetically please you. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

10/10 Excellent

Tanaye

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 bedroom was nice for our entire family. Great staff. Stores were very close and convenient. They were doing some construction during our stay, but it was not loud. Also, the construction did interfere with the TV connection. But it was no big deal. I would definitely stay here again.
Stayed 3 nights in Nov 2023
Response from Alivia on Nov 22, 2023
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

CARLOS

Stayed 2 nights in Nov 2023
Response from Alivia on Nov 13, 2023
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Poor

Camilo

Stayed 6 nights in Oct 2023
Response from Alivia on Nov 13, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

8/10 Good

diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice
Stay was nice but hotel is little outdated. There were some small things that needed attention to the hotel room but all in all it was nice.
Stayed 4 nights in Oct 2023
Response from Alivia on Oct 15, 2023
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Jane

Liked: Cleanliness, staff & service, room comfort
Older hotel, but in pretty good shape. There was construction in the area making it hard to find (not their fault). My TV was not working and I reported it in the morning; it was fixed when I got back. Staff was very friendly and accommodating.
Stayed 2 nights in Oct 2023
Response from Alivia on Oct 8, 2023
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Willie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 2 nights in Sep 2023
Response from Alivia on Oct 3, 2023
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Rebecca

Traveled with family
Disliked: Property conditions & facilities, room comfort
Pictures on website make it look nicer than it is.
Pool was so dirty it was un-swimmable, breakfast was ok, tv worked some of the time. Staff was very friendly. Room was clean but beds were uncomfortable and furniture was outdated. Pay a little more money and stay somewhere else. There are plenty of other options in area. Should've listened to others' reviews.
Stayed 3 nights in Sep 2023
Response from Alivia on Sep 28, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

10/10 Excellent

Oscar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alivia on Sep 28, 2023
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Melvin, Oak Harbor

Liked: Staff & service
Television outages of many channels several hours each day. Big construction project on adjacent property makes ingress/egress to this hotel dangerous. Worse than a year ago when I stayed here.
Stayed 5 nights in Sep 2023
Response from Alivia on Sep 28, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

10/10 Excellent

Marcos Santiago

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Hour late Check in was great they couldn’t do enough to make it go swiftly and easy. They had on offer complementary bottled water and mini snacks. Would definitely return if we are ever in that area again.
Stayed 1 night in Sep 2023
Response from Alivia on Sep 28, 2023
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Jean

Traveled with partner
Liked: Amenities
Only stayed one night at the property but staff was excellent and we will definitely return when we are in this area again
Stayed 1 night in Sep 2023
Response from Alivia on Sep 18, 2023
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Gail

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Alivia on Sep 18, 2023
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Brad

Traveled with group
Liked: Room comfort
Stayed 1 night in Sep 2023
Response from Alivia on Sep 18, 2023
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Poor

Deanna

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Run down and disappointing
Hotel is very run down with peeling paint and damage in many areas. If in the middle of a rehab, should've been disclosed. I expected much more from a Marriott property. The bathroom was in particularly bad shape and my television didn't work. Only solution posed was to switch my room but had just showered and got ready for bed, so that wasn't a good option.
Stayed 2 nights in Sep 2023
Response from Alivia on Sep 11, 2023
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Say yes!
Truly wonderful. I went there for a massage class/play. was there for 5 days n was the best spot. The small kitchen was perfect for quick small food prep n making my coffee in the morning. Bed was super comfy with the best pillows ever. The closet had wonderful shelving so I could keep things organized n off the floor. Shower was strong n hot. Would absolutely stay here again. I did buy a room diffuser at Walmart up there road (a lot of cool stores, restaurants in walking distance, total bonus) to make it smell like my essential oils. Loved this spot n u will too. Safe. Clean. Great location. N sweet staff.
Stayed 5 nights in Aug 2023
Response from Alivia on Sep 8, 2023
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Dean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No extra words
Stayed 5 nights in Aug 2023
Response from Alivia on Sep 8, 2023
on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Poor

Barbara

Disliked: Cleanliness, property conditions & facilities
I cannot recommend this hotel. They did not disclose noisy and dirty construction next to it. Also the cabinets were in horrible condition. The paint was in bad condition and the carpet filthy.
Stayed 8 nights in Aug 2023
Response from Alivia on Sep 3, 2023
Yes, we do apologize for the nest door construction unfortunately we cannot control that. I do understand staying in a room with horrible condition could be uncomfortable. On behalf of the staff here at TownePlace suites we thank you for staying with us and wish we could have made it better.

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Alivia on Aug 31, 2023
Dear Allen, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Poor

Kevin, Walnut Creek

Stayed 2 nights in Aug 2023
Response from Alivia on Sep 28, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Alivia on Aug 30, 2023
Dear John, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Carlie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The breakfast was the same everyday. Throughout the week and the waffles are only open certain days which we were bummed about. The only day breakfast was different was Sunday morning, there was a south western scramble that was good.
Stayed 7 nights in Aug 2023
Response from a on Aug 27, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

6/10 Okay

Michelle

Stayed 7 nights in Aug 2023
Response from Alivia on Sep 18, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocke

2/10 Terrible

Carly

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here. Area under construction, room was dirty and run down, air conditioning not working, etc. You can find many places around the same price that are much better!
Stayed 4 nights in Aug 2023
Response from A on Aug 21, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocke

4/10 Poor

Suzanne, Grand Junction

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tired and old. Big holes in the carpet, nasty toilet seat. Needs updating.
Stayed 2 nights in Aug 2023
Response from A on Aug 21, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocke

6/10 Okay

Betty

Business traveler
Liked: Cleanliness, staff & service
At check-in we were given a room in a nearby building that smelled awful. Air quality in room bad. Staff moved us to a better location the next day. Washing machine didn’t work, computer didn’t work. Construction next door made building access confusing. Staff very helpful and accommodating.
Stayed 5 nights in Aug 2023
Response from Alivia on Aug 13, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocke

6/10 Okay

Grant

Traveled with family
Selected hotel because it had a shuttle. They did not have shuttle service.
Stayed 4 nights in Aug 2023
Response from Alivia on Aug 13, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocke

6/10 Okay

David

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
In fairness, area construction made things bad for the review of the property.
Stayed 6 nights in Jul 2023
Response from Alivia on Aug 7, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

4/10 Poor

minerva

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room was not available. Elevator was broken. We had to stay in smaller room but paid the same rate. We moved out next day.
Stayed 5 nights in Jul 2023
Response from Alivia on Aug 7, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

4/10 Poor

JEAN SEBASTIEN

Disliked: Cleanliness, amenities, property conditions & facilities
Not satisfied with our stay due to Room not cleaned: dirty towels in the closet and linens from previous stay not removed hairs found on the bathroom floor. Also found dirty socks under the bed. Waste disposal not functioning = sink clogged when using the dishwasher. It took 4 days to be fixed. Booked for 5 people but missing bath towels and silverware, glasses. Scheduled cleaning not done. We had to request the front desk to come and clean when back from the day. Breakfast: employees not in the breakfast room to properly manage if anything missing like coffee, bagels, sausages etc… Pool chair torn and not removed when a quick daily check by the manager should have led to remove it from the pool area. Oldest son stuck in the elevator. They had to call the fire Dpt to get my son out.
Stayed 6 nights in Jul 2023
Response from Alivia on Aug 7, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

8/10 Good

Brooke

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Alivia on Jul 30, 2023
Dear James, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was in a good condition the only but I had was the elevator that didn’t work and was a mess coming up and down
Stayed 6 nights in Jul 2023
Response from Alivia on Jul 25, 2023
There is construction next to the property, the entry to parking lot is full of pot holes and poorly marked. Overall, it was a good stay. Our microwave did not work. The staff was great, very helpful. Breakfast was mediocre. Location was good. Close to Walmart superstore, dining and shopping, and accessible to highways. Lots of roadwork around the area. We would stay there again. Pet friendly hotel.

8/10 Good

Travis, Lander

The property was clean
Stayed 3 nights in Jul 2023
Response from Alivia on Jul 25, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

2/10 Terrible

Debby

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator every and was on the 4th floor. No AC for 3 days. Asked for an additional blanket and received a sheet on last night. Asked for Tp and also received it on the last day. Marriot should be ashamed of having their name on it. I am a marriot member and will contact them directly to complain and ask for a refund!!!
Stayed 7 nights in Jul 2023
Response from Alivia on Jul 25, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

8/10 Good

Rae

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is construction next to the property, the entry to parking lot is full of pot holes and poorly marked. Overall, it was a good stay. Our microwave did not work. The staff was great, very helpful. Breakfast was mediocre. Location was good. Close to Walmart superstore, dining and shopping, and accessible to highways. Lots of roadwork around the area. We would stay there again. Pet friendly hotel.
Stayed 4 nights in Jul 2023
Response from Alivia on Jul 25, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

2/10 Terrible

Angela

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Alivia on Jul 18, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

4/10 Poor

Steven

Traveled with partner
Disliked: Staff & service, property conditions & facilities
This hotel is very poor. Old. Room smelled musty/moldy, no hair dryer, door look appeared to have been forced open (molding broken, lock area bent,etc), electronics & plug on one side of bed didn’t work, desk chair broken, no hangers in closet, breakfast setup & supplies / availability of food was a joke. Staff seemed uninterested.
Stayed 2 nights in Jul 2023
Response from Alivia on Jul 16, 2023
We're sorry that we didn't meet your expectations. It is certainly not the service we aim to provide our guest. We will take your feedback and use it to improve the hotel and staff. Please consider staying with us in future so you may truly get the experience of TownePlace Suites by Marriott Boulder Broomfield/Interlocken

2/10 Terrible

Michelle

Stayed 1 night in Jul 2023
Response from Alivia on Sep 3, 2023
On behalf of the staff here at TownePlace suites we thank you for staying with us and wish we could have made it better.