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Reviews of Baymont by Wyndham Cave City

2.5 out of 5
Baymont by Wyndham Cave City
799 Mammoth Cave St, Cave City, KY

Reviews

7.6

Good

Rating 10 - Excellent. 320 out of 1002 reviews" "
Rating 8 - Good. 347 out of 1002 reviews" "
Rating 6 - Okay. 167 out of 1002 reviews" "
Rating 4 - Poor. 100 out of 1002 reviews" "
Rating 2 - Terrible. 68 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with easy access to Mammoth Cave Park. So many dining options all within walking distance. Great stay!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Amy,We are delighted to hear that you enjoyed our convenient location near Mammoth Cave Park and the various dining options available nearby. Your positive feedback is truly appreciated!

8/10 Good

Annette

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good place to stay. Needs to be updated, but very clean.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Annette,We appreciate your feedback and are glad to hear you found our hotel clean. We are always looking for ways to enhance our guests' experience, including updates to our facilities. Your comments will be shared with our team for future improvements.

10/10 Excellent

Karin, Racine

Traveled with partner
Liked: Cleanliness, staff & service
The property could use some updating/reconditioning. A bit old, but clean. The front desk person was wonderful, very welcoming & aiming to please & accommodate. It was just fine for a stop over,
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Karin,Thank you for sharing your feedback with us. We appreciate your kind words about our welcoming front desk staff. We take all guest comments seriously and will pass your notes along to the appropriate teams for review. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Valinda

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Valinda,We appreciate you taking the time to share your feedback with us. Our team is dedicated to maintaining high cleanliness standards for all our guests to enjoy a comfortable stay. We hope to welcome you back in the future for an even better experience.

8/10 Good

Sherrie

Traveled with partner
Liked: Staff & service
It was ok
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Sherrie, We appreciate your feedback and will pass it on to our team for further review. We strive to improve our services continuously and hope to exceed your expectations in the future. Thank you for staying with us.

10/10 Excellent

Robert, St Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fine. Bed a bit lumpy but ok.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Robert,We appreciate your feedback on your recent stay with us. Guest input is valuable in our commitment to enhancing guest experience. Should you wish to discuss your stay further, please do not hesitate to reach out to our management team.

4/10 Poor

Renee

Traveled with family
Disliked: Property conditions & facilities
Showerhead had leak and entire bathroom would get soaked when showering we went through all towels we had to dry the floor and toilet. We advised the front desk and they advised maintenance would fix the next day. Came back from our day of exploring to find shower head still not fixed.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Renee, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience this may have caused. We recommend contacting our management team directly to address your concerns further. We strive to improve our guests' experiences.

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It may not be the newest property to stay at but it’s clean and the down home service is great.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Mike,We are pleased to hear that you appreciated the cleanliness of our hotel and enjoyed our down-home service. Our team takes pride in providing a warm and welcoming atmosphere for all our guests. Should you have any feedback for us to further enhance your experience next time, please feel free to reach out to our management team.

8/10 Good

Melly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son cut himself being a boy and Tammy Jo was great, noticed I was about to faint and stepped in (with a professional approach) and handle my shaken and scared son as I was clearly not able to. She cleaned my sons cut, sanitized the area and the hotel lobby and was super sweet.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Melly,We are grateful to hear that Tammy Jo provided you with exceptional care during your stay. Our staff is dedicated to ensuring the safety and well-being of all our guests. Your positive feedback is greatly appreciated.

4/10 Poor

Rachel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Thin walls, noisy. Doors face outside hallways, not internally.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Rachel,We appreciate your feedback regarding your stay. We take all guest comments seriously to improve our services. Rest assured, your concerns will be shared with the team for further review and enhancement. If you have any additional details to share, please feel free to contact our management team directly.

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was fantastic. I wasn’t expecting eggs, sausage, and biscuits!
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Steve,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

Christina

Room was average. I wouldn’t stay there again and would upgrade to a nicer hotel.
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Christina,We're sorry to hear you didn't fully enjoy your stay. Guest feedback is valuable for us to continue improving our services. If you have any further comments or suggestions, please feel free to contact our management team directly.

8/10 Good

Josephine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lady Ms. Tammy when checking in. The breakfast wasn't the best but there are restaurants right in the area. Beds are nice, rooms clean and plenty of towels.
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Josephine,We are delighted to hear that you enjoyed the service provided by Ms. Tammy during your check-in process. It's great to know that you found our beds comfortable, rooms clean, and well-stocked with towels. We appreciate your feedback on the breakfast and encourage guests to explore the dining options in the surrounding area for a variety of choices during their stay.

8/10 Good

William

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
No frills stay. Breakfast was a standard continental - there was bread, muffins, biscuits, sausage & egg. Staff was hard working, but food came out slow (fully booked). Room itself was a bit dated & ice machine upstairs did not work. However, great location next to Mammoth Cave if that is the main objective.
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello William,We appreciate your detailed feedback on your recent stay. Our team strives to provide efficient service despite high occupancy. Your observations on the breakfast and room conditions will be shared with the relevant departments for continual improvement. We are pleased to know our proximity to Mammoth Cave enhanced your experience.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is clean, staff went above and beyond! We just stayed one night, but would definitely use it again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Amanda,We are thrilled to hear that you had a pleasant stay with us and that our staff exceeded your expectations. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Amanda,We are happy to hear you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Cammie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, clean room and friendly service.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Cammie,We are pleased to hear that you enjoyed your stay with us and found our room and service to your satisfaction. If you have any further feedback or suggestions, feel free to reach out to us. Thank you for choosing our hotel.

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean: the walls were spattered with brown liquid, there were pretzel bits on the floor, and the sink drain was clogged. There was not enough seating for breakfast, and the one staff member was struggling to keep up with demand, so items were often out. I guess the animal trap outside our door was better than an animal in our room, but also a bit disconcerting. Although, given there was a whole breakfast on the sidewalk (e.g. eggs, toast, etc) I’m not surprised there might be an animal problem.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Aaron, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and have shared your concerns with the relevant teams for review. Your satisfaction is our priority, and we encourage guests to contact management directly regarding any issues for further assistance.

8/10 Good

michelle

Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
Hello michelle, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Katherine,We are delighted to hear that you had a wonderful stay at our hotel! Should you have any further comments or need assistance in the future, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable for how nice the property is maintained and how safe and friendly it feels.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Brian,We are pleased to hear that you found our property well-maintained, safe, and friendly. We strive to offer a comfortable and welcoming environment for all our guests to enjoy their stay to the fullest. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Eric

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice but close to a busy road so that might be an issue for some
Stayed 4 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Eric, We appreciate your feedback regarding the location. It's important for us to know how we can improve our guests' experience. Should you have any further comments or concerns, please feel free to reach out to our management team directly. Thank you for staying with us.

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Staff & service
We had a reservation for a room and when we arrived there after a long drive the motel had given our room to someone else and they did the same thing for another family with a child. You make reservations for a reason-to have a room when you arrive. Will not ever stay here and may not use Wyndham again. We were told that there complaint department would contact us in 3-5 days, been 2 weeks and nothing. Be aware of your reservation here.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Paul, We apologize for any inconvenience you experienced. It's disheartening to hear about your room allocation issue, and we understand the frustration it caused. We recommend contacting Wyndham directly for a more immediate resolution to address your concerns. Your feedback is valuable, and we hope your future stays exceed your expectations.

8/10 Good

maurice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value clean quiet
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello maurice,We are delighted to hear that you found our hotel to be good value, clean, and quiet. We strive to provide a comfortable stay for all our guests. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

8/10 Good

Lyra

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and pets allowed felt safe we are senior citizens and easy access
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Lyra,We appreciate your positive feedback on our pet-friendly and senior-friendly environment, focusing on safety and accessibility for all guests. We value your review and hope to welcome you back on your future travels.

10/10 Excellent

Mabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of hot water. Room was clean and comfortable
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Mabel,We are pleased to hear that you found our rooms clean and comfortable during your stay. It's great to know that you had plenty of hot water for your convenience. Your feedback is truly valued, and we look forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Thomas,We appreciate your kind words about our staff. We strive to provide exceptional service to all our guests. Should you have any further feedback, please feel free to reach out to our management team for further assistance.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Scott,Thank you for choosing to stay with us! We appreciate your positive rating and hope to welcome you back soon for another fantastic stay.

8/10 Good

Marvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could here Trains nearby
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Marvin,We apologize for any inconvenience caused by the noise from the nearby trains. We recommend contacting the hotel management directly to discuss your feedback further. Your comments are valuable for our continuous improvement.

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The room was clean. The breakfast was okay. Steamed egg patty and Steamed links of sausage were not very appealing. The rest was fine.
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Terri,Thank you for your feedback! We're glad to hear that you found our staff friendly and the room clean. We appreciate your comments regarding the breakfast options and apologize if they didn't meet your expectations. We'll make sure to share your feedback with our team for future improvements.

6/10 Okay

james, pewaukee

Traveled with partner
Liked: Staff & service
Disliked: Amenities
It’s just a place too sleep. It is very basic, needs updating but the price is good
Stayed 1 night in Jan 2024
Response from Manager on Feb 3, 2024
Hello james,Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you found our pricing to be good. We are always looking for ways to improve and update our facilities to better meet the needs of our guests. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Thomas,We appreciate you choosing our hotel for your stay. If there is any specific feedback you would like to share with us, we encourage you to reach out to our hotel directly so that we can address any concerns. We hope to welcome you back again in the future.

6/10 Okay

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 22, 2024
Hello Rachel, Thank you for choosing our hotel for your stay. We appreciate your business and hope you had a pleasant experience. If there is anything specific you would like to share with us, please feel free to reach out. We value your feedback and would like to ensure your satisfaction.

6/10 Okay

Colleen, Danville

Traveled with partner
The room was comfortable but it was noisy. Trains went by, other travelers were not considerate. I asked for a receipt and the clerk wasn’t able to give me one. I have yet to receive the emailed receipt that was offered. The bathroom needed updating as some of the fixtures were not in good condition.
Stayed 4 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello Colleen,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the noise level and fellow travelers. We understand the importance of a restful stay and will address this with our team. We apologize for the inconvenience with the receipt request and will ensure that the email receipt is sent to you promptly. Your comments about the bathroom fixtures will be shared with our management for their attention.

10/10 Excellent

Liton, Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Liton,We are thrilled to hear that you had a wonderful stay with us! We appreciate your positive rating and are delighted that you were satisfied with your experience at our hotel. We always strive to provide exceptional service to our guests. If you have any further feedback or comments, we would love to hear from you.

6/10 Okay

George

Disliked: Amenities
Average
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello George,Thank you for providing us with your feedback. We're sorry to hear that your experience at our hotel was average. We value all feedback from our guests as it helps us to continuously improve our services. We hope you give us another opportunity in the future to exceed your expectations.

8/10 Good

Terrylee, Guntersville

Liked: Cleanliness, amenities, property conditions & facilities
My only issue was I didn’t realize no elevator available with the room I got. I have knee pain so that was hard with the steps. Outside entrance. Good pricing, modern and very clean!
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Terrylee,Thank you for choosing our hotel for your stay. We apologize for any inconvenience caused by the lack of an elevator. We appreciate your kind words about the pricing, modernity, and cleanliness of our property. Please reach out to our management team directly to discuss your concerns further.

4/10 Poor

Krysten

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Krysten, We apologize for any concerns you may have had during your stay. We highly value guest feedback and would appreciate the opportunity to address any issues you encountered. Please reach out to us directly so we can further discuss your experience and work towards a resolution.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from other motels. Very lit up with lots of light at night. Hear the birds chirping this morning. Pretty quiet. Beds are very comfortable.
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Sharon,Thank you for sharing your positive experience at our hotel! We are glad to hear that you enjoyed the peaceful atmosphere, comfortable beds, and the well-lit surroundings. We strive to provide a serene environment for our guests to relax and rest well. We hope to welcome you back for another comfortable stay in the future.

10/10 Excellent

Theodis

Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello Theodis,We are thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service and it's wonderful to know that we met your expectations. If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future!

8/10 Good

Danko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 8, 2023
Hello Danko,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience. If you have any further feedback or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.

2/10 Terrible

marsha

Traveled with partner
Disliked: Amenities
Made the reservation on Expedia, then when I arrived to check in I was told that I couldn’t have the room because I lived within a 50 mile radius and they weren’t allowed to rent a room to locals. I didn’t know that you weren’t allowed to stay in a room wherever you chose regardless of where you lived. Craziness!!
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello marsha, Thank you for sharing your experience with us. We apologize for any confusion or inconvenience caused. Our hotel has certain policies in place for guests who reside within a 50 mile radius. We understand that this may have been unexpected for you, and we apologize for any misunderstanding. We appreciate your feedback and will use it to improve our communication with guests. If you have any further questions or concerns, please feel free to reach out to our management team directly.

10/10 Excellent

Antoine

Stayed 1 night in Nov 2023
Response from Manager on Dec 14, 2023
Hello Antoine,We are thrilled to hear that you had a wonderful stay with us! We strive to provide excellent service and ensure all our guests have a memorable experience. We look forward to welcoming you back in the future!

6/10 Okay

Laura

Disliked: Room comfort
Beware the connecting rooms!!
Stayed here for a couple days and the first night we had a room that connected to another one. There were 2 fellows staying in the other room, and while they were not especially noisy, the connecting doorway had absolutely no insulation and we could fully hear their entire conversations at 5am. We asked to be moved to another room that either didn't have a connecting doorway, or didn't have anyone in the next room. We were moved down the hall to a new room and had no other issues with noise. The rooms themselves were older, but clean and comfortable. The breakfast was mediocre. They did have eggs, biscuits and sausages, but even though they were in a warmer, they weren't even slightly warm. There was also cereal, juice and some wrapped doughnuts and pastries. The only other thing that I had an issue with was the last morning. We were working on packing up and moving out and I noticed a hotel worker just prowling up and down the hallways. He kept going back and forth like he was just waiting for people to check out, but as he passed by each time, he would look into the room. It was still quite early (about 8:30a - checkout was 10 or 11a) and it just felt creepy.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 24, 2023
Hello Laura, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise disturbance from the adjacent room. We have noted your feedback regarding the insulation and will make sure to address this issue for future guests. Additionally, we appreciate your comments on the breakfast selection and temperature, and we will strive to improve in these areas. We apologize for any discomfort caused by the behavior of the hotel worker and will address this matter internally to ensure a more pleasant stay for our guests.

10/10 Excellent

Tracie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value
It’s the basics done well. A great value.
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Tracie,We're thrilled to hear that you found our hotel to be a great value! Providing our guests with a comfortable and enjoyable experience is our top priority. Thank you for your positive feedback, and we hope to welcome you back in the future.

8/10 Good

Emily

Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Emily,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

4/10 Poor

Amanda

Traveled with partner
Disliked: Property conditions & facilities
Not the worst place I have stayed…staff was welcoming and pleasant but conditions were not good. We found a small water leak at the base of the toilet during the night and there was mold on the bathroom walls. The sheet and towels were very clean though. Overall the physicality itself needs some major improvements and updating.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Amanda, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our welcoming and pleasant staff. We apologize for any inconvenience caused by the water leak and mold in the bathroom. We value your comments and will make sure to address these issues for future improvements. We do hope to have the opportunity to welcome you back in the future for a better experience.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room appeared nice & clean. The breakfast was great & it was nice to have warm food options. Even though the property was full it was still really quiet. We will definitely stay there again if we are in the area.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello Jessica,Thank you for choosing to stay with us and for your wonderful feedback! We're thrilled to know that you enjoyed the cleanliness of your room, the great breakfast options, and the peaceful atmosphere despite the property being full. We truly appreciate your kind words and look forward to welcoming you back on your next visit to the area.

4/10 Poor

Melissa

Traveled with partner
Disliked: Staff & service, amenities
The location was good, pretty close to the attractions. However, the building was being renovated and the workers staying there ate up all the breakfast. We watched a worker grab 4 apples, all the honeybuns and several packages of donuts. It was loud before 8 am. Then the housekeeping crew just opened our door while we were still in bed. It was infuriating and disturbing. Was not happy with the stay.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Melissa,We apologize for the inconvenience caused during your stay. Your feedback will be addressed with our renovation team and breakfast services will be monitored closely. We will also remind our housekeeping staff to adhere to proper protocols. Thank you for bringing this to our attention.

10/10 Excellent

William

Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello William,Thank you for your exceptional rating! We're thrilled that you had such a fantastic experience at our hotel. We look forward to welcoming you back soon for another incredible stay.