Interior entrance

Reviews of Super 8 by Wyndham Franklin Hwy 31

2 out of 5
Super 8 by Wyndham Franklin Hwy 31
3811 Nashville Rd, Franklin, KY

Reviews

7.4

Good

Rating 10 - Excellent. 87 out of 313 reviews" "
Rating 8 - Good. 115 out of 313 reviews" "
Rating 6 - Okay. 63 out of 313 reviews" "
Rating 4 - Poor. 24 out of 313 reviews" "
Rating 2 - Terrible. 24 out of 313 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Kimberly

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

2/10 Terrible

Melisa, Burlington

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience!! Dirty rooms, rude staff, no breakfast when there is supposed to be one.. never staying here again!!
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

VIVIAN A

Traveled with group
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Drea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars
Very nice staff. Super clean they changed my sheets any time I asked them to. Beautiful white towels every time they brought new. My kids felt safe most important of all.
Stayed 1 night in Aug 2023

6/10 Okay

james

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Push you luck on comfort
The room was clean, but two lights were out, the pillows were flat and small, the king size bed was very flat, it had no support or comfort at all. Check in was nice, the attendent was pleasant but there was another person working that gave no notice that i was there besides lookong at me and didnt say a word.
Stayed 1 night in Aug 2023

10/10 Excellent

Anna

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We enjoyed the frogs chirping. Perfect for sleeping. Did have cup rings on night stand. And no breakfast.but there was a waffle house restaurant within walking distance. Friendly service at the front desk
Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place if you just need to get off the road and catch a few zzzzzz's.
Stayed 1 night in Jul 2023

6/10 Okay

Michael, Lincoln

It was just Ok. There was no breakfast The room was fine but needs some deep cleaning and maintenance
Stayed 1 night in Jul 2023

6/10 Okay

PHILIP

Traveled with group
Liked: Staff & service
Room was dirty and dated.
Stayed 2 nights in Jul 2023

4/10 Poor

Tahithia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was closed an the internet says they offer breakfast but they do not. It was like a false advertisement. I was very disappointed
Stayed 1 night in Jun 2023

6/10 Okay

Lynda

Traveled with family
Liked: Cleanliness, staff & service
Advertised as handicap accessible, toilet and sink were; however the shower has a tub, so not accessible for people with mobility issues or in a wheel chair. Door to the room engaged the deadbolt when we left and we had to wait almost 2 hrs to get back in the room. The mattress on one side is worn out and has a depression that you get stuck in when laying down.
Stayed 2 nights in Jun 2023

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No breakfast but a good stay
Friendly staff and clean room. But they don't do breakfast no more
Stayed 2 nights in Jun 2023

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

Kevin, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed in a lot of Super 8's, but this was definitely one of the better ones. Property is clean and well cared for.
Stayed 1 night in Jun 2023

6/10 Okay

Yamilette

Stayed 1 night in Jun 2023

10/10 Excellent

Alene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Worked great for our one night stay.

6/10 Okay

Laura, Milton

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Room was clean, staff were nice. Only negatives are the pillows were very small and only had three for two people. There was some kind of party going on in the back parking lot one night.
Stayed 2 nights in Jun 2023

4/10 Poor

Kim

Traveled with partner, Traveled with pets
Liked: Cleanliness
Hidden pet fees. A/C not operating properly. Uncomfortable bed.
Stayed 1 night in Jun 2023

2/10 Terrible

Gerald

Traveled with partner, Traveled with pets
Disliked: Staff & service
When we booked on expedia it stated it had breakfast included when we checked in the person stated they discontinued breakfast. Our TV In our room did not work and when I called the office he stated he was one one working and was one of the last rooms and offered no help to us. If I did not book in advance on expedia we would have never stayed here and we are very reluctant to stay at another Super 8.
Stayed 1 night in Jun 2023

6/10 Okay

Ruben

Stayed 1 night in Jun 2023

10/10 Excellent

Angela, Westville

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Jun 2023

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Brian

They have extra fees that are not stated ahead of time. They say pet friendly and then charge extra for a pet. Very basic room.
Stayed 1 night in May 2023
Response from Sonny on May 15, 2023
The reason why it is not states is that because Expedia does NOT have an option to enter the fee. I personally do not like it either and I have complained to Expedia regarding this matter.

4/10 Poor

Brandi

Traveled with family
Disliked: Cleanliness
The rooms smelled very musty. Did not feel like it was a very good hotel.
Stayed 1 night in Apr 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Person on duty very rude. Try to put me in a smoking room when I when I reserved a non-smoking room. Then, when I went back up to the counter to get another room, he was very rude to me said I reserved a smoking room. I hadn’t smoked a cigarette in 56 years then when I left that he gave me another key for another room and took the key from the room that originally gave me room 117 and then I had to go back again and get my key back because I had left my luggage in the room and then the guy didn’t come back to the window for at least five minutes and made me stand out to give me another key back to the room, the place in Franklin Kentucky is a dumb I would not recommend it to anyone nor would I recommend super eight hotels.
Stayed 1 night in Apr 2023

2/10 Terrible

Scott

Disliked: Cleanliness, amenities, property conditions & facilities
Bed was horrible, tv remote didn’t work, shower head was terrible!!
Stayed 1 night in Apr 2023

10/10 Excellent

Bob

Liked: Cleanliness, amenities, property conditions & facilities
Desk clerk in early morning was rude, very hard and slow to wake up .
Stayed 1 night in Apr 2023

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice linens, very comfortable mattress. Clean.
Stayed 1 night in Mar 2023

2/10 Terrible

Jacob

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Guy at front desk was nice. Anything other than that wouldn’t recommend
Stayed 1 night in Mar 2023

6/10 Okay

Amber

Stayed 1 night in Feb 2023

8/10 Good

Jarrod

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and will stay again
Stayed 2 nights in Feb 2023

4/10 Poor

Patricia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was old and in disrepair. Smoke alarm broke on the wall. Bathroom and carpet was not clean. Burn holes everywhere from in the bathroom to the carpet to the beds. My bed was broke and had springs sticking through. No free breakfast. The check in area was full of paperwork and trash as well as the “breakfast” area. Will NEVER stay at this location again. This is the worst room I’ve ever purchased
Stayed 1 night in Nov 2022

4/10 Poor

Gregory

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Just a bed and bath
Booked on line through hotels and arrived late that evening. The write up stated pool and breakfast and even showed pictures. No breakfast at all, not even a banana. He said they haven’t posted the change yet. Oh pool, ha is there a dug out hole but hasn’t been open in yrs he said ! Call your hotel you stay at to check what is really offered!
Stayed 1 night in Jul 2022

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2022

10/10 Excellent

Ashlee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could have been much better. No sitting area to eat. Pool was small. Was very clean and staff was friendly!
Stayed 3 nights in Jun 2022

8/10 Good

Brandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 days and 3 nights May 27th and checked out May 3
We stayed for 4 days and 3 nights May 27th and checked out May 30- 2022 The Breakfast area was still closed - we were told due to due to Covid. Pool was NOT open yet for summer use. We were not aware of this until we asked at check in- I do not remember if it was on the site or not when we booked. It was kind of disappointing but we just ate at the restaurants nearby. Waffle house is literally next door, Cracker Barrell is a little walk but close enough and McDonald is close by as well. Good points-Everything was very clean. The bed was super comfortable. Smelled pleasant and the air conditioner was AMAZING. Staff was helpful and caring. We were on the ground floor and parked right next to our room. Front desk staff were very helpful. Housekeeping staff did an amazing job on tidying our room. Bad stuff- Only had 3 pillows on a king bed. Toilet was stopped up when we checked in and they brought us a plunger. We were able to fix it but thought it was worth mentioning. When they cleaned the rooms after our 2nd night they forgot to leave big towels but a call to the front desk and we were able to pick them up - super quick and staff was apologetic and very kindly apologized.
Stayed 3 nights in May 2022

8/10 Good

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, room comfort
I am very glad that we chose this property. It was spacious and comfortable. Your staff his morning (5/30) at breakfast was doooo nice; that lady started our day out great
Stayed 1 night in May 2022

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
It was a great family trip. Our rooms where very clean and good size. The beds was comfortable. The staff was very friendly and helpful.
Stayed 3 nights in May 2022

10/10 Excellent

Darcee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well stocked. Quiet and parking was roomy. Staff was very helpful.
Stayed 1 night in May 2022

4/10 Poor

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property seems unsafe and neglected. For $88, I did not expect to find a 5-Star property. We arrived to find a bulletproof window where we got our room. There was no access to the lobby and no coffee service or breakfast. Outside our room in the spot we were supposed to park in was a large, full trash bag that was not removed until around 6 PM. The mattress was the worst I have ever seen at any hotel, hard and unsupportive. The upside to it was that it did not have bedbugs. The sink filled quickly and took a long time to drain. The shower is a complete joke. I am balding with short hair, and the flow of water was so slow it took me 5 minutes to rinse the soap out of my hair. My wife was forced to kneel in the tub in order to rinse hers under the faucet. This was room #106 and I highly suggest you find another room if they try to give this one to you. Also.....this is a hotel better suited to "hourly" rates as opposed to daily rates. Zero stars.
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Rooms need renovation
Non-smoking room that had been converted from a former smoking room. The blanket had a burn hole in it from a cigarette. The HVAC filter was in desperate need of replacement. A stink bug crawled across the ceiling. My only previous stay at this chain in another state was superior. This night's stay was a disappointment.
Stayed 1 night in Apr 2022

4/10 Poor

Terry

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I reserved and paid for a king bed smoking but when I arrived was told only a queen was available and price wasn't reduced. I also called the service desk and requested a 7:00 wake-up call. I never received a wake-up call and was late for my mother's funeral. Very poor non-english speaking people. Last time I will stay at this location.
Stayed 1 night in Apr 2022

8/10 Good

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I opened the door it was clean and smelled nice and fresh, was very pleased since this is a smoking room and no burn holes anywhere. I would stay here again.
Stayed 1 night in Apr 2022