Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Families
by A verified travelerfrom Sydney

Fair average quality 1970's style motel

Posted Apr 18, 2015
Cons: Renovate and upgrade
Conveniently located to where we needed to be. Modest price for modest style and comfort.
5 out of 5
for Everyone
by A verified travelerfrom Newbridge

Good , clean hotel.

Posted Apr 14, 2015
Pros: Location , facilities were great and very clean room.
Location: Location great close to shopping and sporting facilities.
We were down from the country for a junior football camp and the hotel was the closest to the ground . My boy used the pool and spa for recovery and we really enjoyed our stay.
4 out of 5
for Everyone
by A verified travelerfrom Sydney

Overall ok

Posted Mar 23, 2015
Pros: Spa in-room
Housekeeping was terrible. Food is expensive. Other facilities are alright.
3 out of 5
for Everyone
by A verified travelerfrom Sydney


Posted Mar 17, 2015
Pros: Location
Cons: Staff offering more than one key when checking in Free wi fi
Location: Good eating in Box Hill with many many choices.
Convenient to Box Hill Town Hall where the Melbourne Camera Market is held.
1 out of 5
by A verified travelerfrom Box Hill

Terrible Experience Find Another Hotel

Posted Mar 12, 2015
Cons: Customer Service, and fix your rooms and amenities.
Paid extra for a spa bath it broke and they wouldn't fix it. Had to move to another room after unpacking the first time. In the new room the tv remote control was completely faded and you couldn't read it, plus the bed spring was broken. I spoke to the attendant and she said nothing, and wasn't really interested in assisting in any way. I got a deal from Expedia and the owners were trying to charge me more saying it was more expensive on the weekends. After protest over the first night. They credited me with $30. ($10 for each hour spent in the room before we moved). The customer service is terrible. Highly recommend avoiding this hotel.
4 out of 5
for Everyone
by A verified travelerfrom country vic

nice hotel

Posted Mar 8, 2015
easy to find , close to Epworth Eastern hospital, short distance to major shopping centres
4 out of 5
for Business Travelers
by A verified travelerfrom Adelaide

NIce Hotel

Posted Mar 4, 2015
Pros: Quiet
Cons: Could do with a bit of a facelift
Location: Location very good. I was there for work so didn't get time to sight see
Hotel was convenient, quiet and the restaurant was pretty good. Room service was excellent
4 out of 5
by Graham Watsonfrom Australia - VIC - Regional VIC

Posted Jan 28, 2015
Cons: Daily laundry service promised but not delivered
Facilities: Good; Value: Affordable; Service: Courteous; Cleanliness: Pleasant; USB input on TV didn't support my USB stick to play movies
3 out of 5
for Families
by A verified traveler

Great location, needs better maintenance.

Posted Jan 25, 2015 on Hotels.com
On arrival the patio wasn't very clean, spiders webs and staining around the cigarette butt area. A trim was falling off a bedside cabinet and had been blue-tacked back on. The dining room table has a bad blemish probably from a child's glowstick. We complained about these items. After the first complaint the patio was cleaned but the stains around the cigarette butt area remained. After the second complaining session, during which the manager said various things revealing less than ideal customer service training, the cabinet and table were replaced. Apart from that it's a very good place to stay, a good night's sleep and Box Hill is a great area. Swimming pool is nice though could do with some sprucing up of the vestibule area.
5 out of 5
by Bruce Kileyfrom Australia - VIC - Bendigo

Posted Jan 20, 2015
Pros: Position and facilities.
Location: Wonderful
Facilities: Home away from home; Value: Great deal; Service: Courteous; Cleanliness: Lovely;