Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2014
Pros: Good breakfast, good coffee, friendly staff, clean room. Will definately stay there again.
Cons: Tv screen showed only about 2/3 of the swren.
It was a good experience, clean room, everything good except the screen on the tv was half size,
Comment from Hotel Management
Aug 17, 2014 by Karen, Hotel Management
We are pleased to hear that you enjoyed your stay, but disappointed that you had issues with your TV! An incorrect setting must have been on, and we sincerely apologize for this error. I assure you that upon your return, you will not experience that issue again! Thanks for bringing that to our attention, and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasantly surprised!!

Posted Jul 28, 2014
I had never stayed at a CI&S and I was delighted!! The staff was super friendly, the bed was so awesome I had one of the best sleeps I've had in quite awhile!! The A/C not only worked GREAT (which seems to be rare) it was QUIET! I'm going back next year, for sure!
Comment from Hotel Management
Aug 1, 2014 by Karen, Hotel Management
Thanks for taking the time to let us know how we are doing! We are delighted to hear how you enjoyed your time with us and are looking forward to your return!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2014
Needs a little updating. Carpets were dirty Nice staff
Comment from Hotel Management
Jul 22, 2014 by Karen, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
4 out of 5
Recommended
for Everyone
by Dawn from WI

Friendly staff, comfortable room

Posted Jun 2, 2014
Pros: The staff was very friendly and pleasant. The room was comfortable and I appreciated the frig and microwave. The bed was very comfortable.
Location: The city was really congested...traffic flow seemed a little screwed up. But there were plenty of stores, restaurants and trails nearby.
My husband and I stayed overnight on a short visit. I had never visited the city previously.
Comment from Hotel Management
Jun 14, 2014 by Karen, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time in Brainerd and we hope that you will come back and stay with us again soon!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Clean & Convenient

Posted May 23, 2014 on Hotels.com
It was a clean hotel with a nice continental breakfast in a great location.
Comment from Hotel Management
Aug 16, 2014 by Karen, Hotel Management
Thank you for taking the time to write about your time with us! We are pleased to hear that you enjoyed our "Be Our Guest" breakfast and hope to see you back soon!
3 out of 5
Recommended
for Personal Event
by Michele Vold from Brainerd, MN

Posted May 23, 2014 on Hotels.com
Room appeared clean when we got in the door but when you walked in the bathroom there was hair all over the floor and in the tub! Husband sat on the bed and it was like sitting on a board. Check-in and check-out was quick and very friendly. Hotel location was great for the three medical facilities we had to go to.
Comment from Hotel Management
Aug 16, 2014 by Karen, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. We hope you will come back and stay with us again in the future. I assure you that you will have a much better experience!
4 out of 5
Recommended
by Dave from Canada

Posted May 21, 2014 on Hotels.com
All you could need at a price that was right
Comment from Hotel Management
Jul 26, 2014 by Karen, Hotel Management
Glad to hear that you were pleased with our hotel and accomodations! We hope that when you come back to Minnesota you have the opportunity to stay with us or another Country Inn & Suites!
4 out of 5
Recommended
for Couples
by A verified traveler

Quiet and clean.

Posted May 21, 2014 on Hotels.com
We were very pleased with our stay, the room was clean and the hotel was quiet and peaceful. Only negative was the food from the continental breakfast was cold( ex: oatmeal, eggs and french toast). Would stay there again it was a great price!
Comment from Hotel Management
Jul 26, 2014 by Karen, Hotel Management
We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh and hot food is provided, and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. Thank you again for bringing this to our attention so we can correct this problem and we certainly look forward to your return!
4 out of 5
Recommended
for Couples
by Sherry from MN

Decent Stay

Posted May 20, 2014 on Hotels.com
We stopped here for just one night on our way to Duluth. The curtains in the room did not close at all which made for a very early bright morning. The room was decent but the bathroom could have been a little cleaner. Our room location was quite noisy. Other than that, it was a decent stay.
Comment from Hotel Management
Jul 26, 2014 by Karen, Hotel Management
Thank you for taking the time to reach out to us. We understand how important a quiet environment is, and apologize for the noise issue you had when staying with us. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted May 19, 2014 on Hotels.com