Ratings based on 398 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Amazing

Posted Jan 20, 2015
Very spacious, beautiful and clean. Just happened to have some disrespectful previous customer smoking in the bathroom where I stayed. The staff tried the best to eliminate the smell. I didn't want to change my room but had just kept the bathroom door close :)
Comment from Hotel Management
Jan 24, 2015 by Front Desk Agent, Hotel Management
Dear Traveler, Thank you for taking the time to provide us feedback from your stay. I am sorry for the shortcoming that you experienced but am happy to hear that our staff did their best to rectify the situation. Thank you again for leaving feedback!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Nice hotel

Posted Jan 18, 2015
Pros: How comfortable it was
Simple, but very well set up room. Plenty to watch on TV, plenty of daily utilities in the room. Along with a very comfortable bed. Slept amazingly well.
Comment from Hotel Management
Jan 24, 2015 by Front Desk Agent, Hotel Management
Dear Traveler, Thank you for providing us with feedback from your stay. I am glad to hear that you were pleased with your stay and that our amenities worked for you. Thank you again!
3 out of 5
by A verified traveler

Posted Dec 6, 2014
Pros: Decent and clean
Someone walked into my room within an hour after I checked in. Had not got around to double lock yet but should not be someone else assigned to the same room with keys. Of course then my keys did not work
Comment from Hotel Management
Jan 11, 2015 by Front Desk Agent, Hotel Management
Please accept our sincerest apology for the shortcomings you experienced, guest satisfaction is extremely important to us. We apologize that our hotel did not meet your expectations. Thank you for providing us ways in which to improve. Thank you! Heather
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Very nice place to stay

Posted Dec 1, 2014
The room was clean and nice and spacious. I recommend this hotel.
Comment from Hotel Management
Jan 11, 2015 by Front Desk Agent, Hotel Management
Thank you for providing us feedback about your stay! Guest satisfaction is very important to us and feedback provides us the avenue to improve for our guests. Thank you! Heather
2 out of 5
by A verified travelerfrom Braintree, MA

First impressions don't always pan out

Posted Nov 19, 2014
Arrived very late with very tired wife. Lovely greeting. "Upgraded" to one bedroom suite since the hotel was sold out. Room (and wing) was for smokers! Yikes. I am aghast. I ordered a king bed in a non-smoking room. I got a queen bed in a SMOKING room. Absolutely vile. The front desk clerk handled my irritation with total professionalism. She tried valiantly to find us a room at another hotel. After many calls, she located another hotel, handled the finances and apologized profusely. Whoever trained her is to be commended. Who ever gave my room away should be shot.
4 out of 5
Recommended
for Families
by A verified traveler

Quiet Hotel spot

Posted Nov 7, 2014
Pros: Nice quiet area.
Cons: Complimentary Continental Breakfast
Location: Perfect spot in between Boston and Gillette stadium.
I've stayed here before and next time Boston will do the same.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2014
Very comfortable, clean and close to our destination
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cambridge, England

First night in New England

Posted Oct 28, 2014
Pros: Facilities in the room were excellent. Amenities throughout the hotel were impressive. Good value for money hotel.
Cons: The reception area was a little basic. The range of goods available in the shop was limited.
Location: Restaurants in the surrounding area were limited. We ended up having pizzas delivered. After a long flight we did not want to go far to eat.
Convenient location for a first night after the London to Boston flight. Very friendly and helpful staff.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 28, 2014 on Hotels.com
4 out of 5
Recommended
for Families
by A verified traveler

Guter Ausgangspunkt nach Boston

Posted Oct 26, 2014 on Hotels.com
Alles in Ordnung. Man muss wissen, dass es keinen t├Ąglichen Zimmerservice gibt.