Lobby

Reviews of Microtel Inn & Suites by Wyndham Brandon

2.5 out of 5

Reviews

3.6
Rating 10 - Excellent. 11 out of 193 reviews" "
Rating 8 - Good. 12 out of 193 reviews" "
Rating 6 - Okay. 15 out of 193 reviews" "
Rating 4 - Poor. 38 out of 193 reviews" "
Rating 2 - Terrible. 117 out of 193 reviews" "

3.8/10

Cleanliness

4.8/10

Staff & service

3.0/10

Amenities

3.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the absolute worst hotel I’ve ever seen. Walked in to the room and immediately walked out. Could not get a refund either. I think I would rather spend a night in jail than this nasty place. I have never in my life seen anything so horrible!!!i honestly don’t know how it’s not condemned.
Stayed 1 night in May 2023

2/10 Terrible

Hayden

Stayed 2 nights in May 2023

2/10 Terrible

Emily

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
Check in took forever, couldnt add my travel partner to the reservation. Harrased us with a friend that was visiting. Manually wrote down my credit card number on paper. There is no gym, the breakfast was not available, sheets and overall hotel was filthy. Didnt even stay there last 2 nights of my trip. Zero stars.
Stayed 3 nights in May 2023

2/10 Terrible

Linda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and smells bad. The hotel staff was unfriendly.
Stayed 2 nights in May 2023

2/10 Terrible

Eric

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was FILTHY! Swapped rooms and it was just as bad. Staff at hotel didn't care it was nasty. Requested a refund and was told that was not possible, then was accused of smoking in room. I strongly recommend staying AWAY from this hotel. They were nice enough till i tried to get a refund. Went to the hotel accross the street, which was fine. Just don't go here ever!
Stayed 1 night in Nov 2022

2/10 Terrible

Michael

Stayed 1 night in Nov 2022

4/10 Poor

Lisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So the ice machine was broke , the desk worker ( owner not sure) went into a supply room and brought out ice and put in my dirty bucket , I did have a bag in it and it was from a ice tray. Not even from a clean bag of ice . No breakfast or even snacks in vending machine ! This place is run down needs a lot ! I had ask for another wash cloth because the one in bathroom had stains on it and my grand daughter just wasn’t going to use it The towels were old and stained looking ! The lady at desk was very nice and friendly this place just needs a over haul
Stayed 1 night in Nov 2022

2/10 Terrible

Tim

Stayed 1 night in Nov 2022

2/10 Terrible

Chris

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything. Most horrible hotel i ever went too!
Stayed 1 night in Oct 2022

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible property that should not be part of Expedia services. Upon seeing the condition of our room we immediately contacted Expedia for cancellation and refund but it was denied. There were urine stains in the bathroom, filthy linens, stained bed pillows. Expedia could do nothing to resolve our issues.
Stayed 1 night in Oct 2022

2/10 Terrible

Robert

Stayed 1 night in Oct 2022

4/10 Poor

Jhonniel

Stayed 1 night in Sep 2022

2/10 Terrible

Ashley

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is disgusting. It is run down, dirty, they don’t use the AC apparently, ever! We couldn’t even stay one night much less 2, we left after 20min there. They refused to give any sort of refund.
Stayed 2 nights in Aug 2022

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here!
Worst hotel in the US. It should be condemned. Should charge by the hour. They don't turn on the AC in the halls or rooms until you check in. Mold infested. Dirty sheets. No toilet paper.
Stayed 1 night in Jul 2022

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Jenny

Traveled with family
Liked: Cleanliness, staff & service
The staff was very accommodating!!!
Stayed 1 night in Jul 2022

2/10 Terrible

regina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I had checked out reviews before booking here but it was close to the venue I was attending. The place is run by a middle eastern woman and man and theres an older woman also - maybe their mother. There was no air on in the hallways or lobby. Carpet is filthy and smelled like it had been wet and dried many times. You could see stains all over it. I had a room with one queen bed. It was very small and had urine and blood stains all over the comforter. The toilet was dirty and they had one little bar of soap and a clear liquid packet shampoo/conditioner for 2 people. There was no microwave, no fridge and the ice machine they had was broken. Looks it has never worked. I asked for ice and they said they could "give me a little" from some they had in the back. The continental breakfast they offer does not exist. They said it was cancelled due to covid. All they had was some instant tasting coffee, dry creamer in a bottle and some sugar in a bottle. While I was getting my coffee, I came back to my room and the older lady owner was exiting my room. I asked her what was she doing in my room and she ran off. At check in they told me "we'd like you to check out by 10-10:30" Even though I told them their web site said 11. people. Will not ever stay here again.
Stayed 1 night in Jun 2022

4/10 Poor

Thomas

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Affordable, clean hotel!
No complimentary breakfast as advertised. . But great coffee! Ice machine broke, but they supplied enough ice for my evening.
Stayed 2 nights in Jun 2022

10/10 Excellent

LESLIE, Louisville

Stayed 2 nights in Jun 2022

4/10 Poor

Napoleon W

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Monsour

Traveled with family
Liked: Staff & service
Stayed 1 night in May 2022

4/10 Poor

Raymond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste your money staying here.
Horrible experience
Stayed 1 night in May 2022

4/10 Poor

Ira M

Disliked: Cleanliness, property conditions & facilities, room comfort
Night Out
When we arrived for our night out, it was HOT in the building and the room was just as HOT. It cooled down after the 4 hours we were gone. The bed was awful and the pillows were just as bad. The pictures are not even close! We will NOT be staying here again.
Stayed 1 night in May 2022

4/10 Poor

Sandria

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No microwave in room! No snack machine! No ice! Drink machine did not take money! No hair dryer
Stayed 1 night in May 2022

2/10 Terrible

Alireza

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, rundown, no hot water. Owners obviously don’t care about their investment or customers. When I called about no hot water, the lady said “we have hot water in all the rooms. Just let it run for a while.” After 15 minutes of waiting on hot water, I gave up. Old, dingy towels, filthy cushions on sofa, curtains falling off the rods, paint job looks like it was done by a 5 year-old. Wish I could upload pictures I took. Orbitz should look at the properties on their site. Trying to get my money back.
Stayed 1 night in May 2022

2/10 Terrible

Randall

Disliked: Staff & service
Very unhelpful
I called and tried to change my reservation because the concert was rescheduled and she told me she could not do it. I bought the insurance so i hope i didn't get billed. They suck!
Stayed 1 night in May 2022

2/10 Terrible

Jim

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Microtel Hotel from Hell
We had to rent two rooms because we are a family of five. The second room wasn’t connected. We were told it was getting cleaned and would be on the 1st floor. Then we were told it would be on the second floor. Didn’t like that so we all stayed in one room. There was trash under the beds, i.e. milk carton, beer bottles, trash bags. The bathroom was for a handicapped individual which was no problem but the hand held shower mechanism was broken. The window leaked during a rain storm and had mold all over the ceiling. Our room was right beside the outside wing door and was supposed to lock after 10:00 PM. It never locked. The ice machine didn’t work. Every time I went to the front desk the only lady working was upstairs. We will never stay there again. The building should be demolished.
Stayed 1 night in Apr 2022

4/10 Poor

ANTHONY, HOT SPRINGS VILLAGE

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Many of the amenities did not work.
Stayed 1 night in Mar 2022

10/10 Excellent

Stormy

Liked: Cleanliness, staff & service
Love the mirrors
No breakfast, the air was cold not hot or even warm and it was 42 degrees out.
Stayed 1 night in Feb 2022

2/10 Terrible

Jose

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel ever. The lobby was very unkept; dusty tables and the wall mirrors have not seen a glass cleaner in ages. The room was very stuffy and smelled like nicotine even though I asked for a no smoker room. Carpet has been vacuumed but very stained, sheets were cleaned but stained, the bath towels were so stained was gross. The mirror over the headboard was very dirty and dusty with the hand print of people leaning on the mirror while having sex. The desk chair was so filthy that the only place to sit was on the bed. Tv excess cables hanging over the wardrobe. Stayed there for three days and was overcharged. They have a sign outside for $45 …
Stayed 3 nights in Feb 2022

4/10 Poor

Paolo Miguel

Stayed 1 night in Feb 2022

2/10 Terrible

Grace

Stayed 1 night in Dec 2021

2/10 Terrible

Brandon

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Jana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Buster, Loganville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property need a lot of up grades. Could not stay there! Dresser missing Drawers! Room did not look clean.
Stayed 2 nights in Nov 2021

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, amenities
Overall, they need to do some major upgrading, the carpet was old and smelly, the sheets had stains, the room was drab and depressing, the front desk guy was rude,the heat in my room didn't work.For the price of the room, i expected better. I will never,ever go there again!
Stayed 1 night in Nov 2021

2/10 Terrible

Alyssa

Disliked: Cleanliness, amenities, property conditions & facilities
I was traveling from Texas to South Carolina by myself. This is a long 16 hour drive and I started to get tired so I pulled off the interstate to find a clean place to sleep. As soon as I walked into my room I immediately felt weary and was uncomfortable. I pulled up the comforter to inspect the sheets and they were ripped. The carpet was disgusting, the mirror above the bed had hand prints on it. I went back to the desk and said I would like a refund, I had only been there 10 mins. Lady at the desk refused a refund and gave me another room on a different floor. I didn't see a difference in the rooms. I walked back to the desk and told her I couldn't stay there. She said "Sorry about that." I wasn't even there 20 minutes and she kept $67 of my money. This is BAD business. If your motel says "clean" on the internet, and when I walk in, it isn't clean. That should be fair grounds for a refund. I had to drive another 30 minutes to the next town in Forest, Mississippi to pay for a second room in one night. Pretty upsetting.
Stayed 1 night in Nov 2021

2/10 Terrible

Trina

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing it was scary they lied about everything.
Stayed 1 night in Nov 2021

4/10 Poor

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was horrible. Manager was arguing with a guest in main lobby. Room was dirty.
Stayed 1 night in Oct 2021

4/10 Poor

Brian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unsatisfactory
This hotel is pretty bad. Mold smell thru the hotel. No ice "because of covid" they said, no more breakfast even though your charged. We stayed on 304 and the toilet was about to literally fall thru the floor. They need to do some major maintenance. The people that run/own are just rude and not appreciative at all you chosen their hotel to stay in. I was very tied after anlong drive so I just toughed it out. But be wary if you stay here. Parking is good, 15 min from plenty of restaurants.
Stayed 1 night in Oct 2021

6/10 Okay

Richard

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff did a very good job. The room was a bit musty, and outdated and had ants in the room itself. the area around the property is dark and would not be considered safe for a family with children.
Stayed 2 nights in Sep 2021

2/10 Terrible

Deborah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would sleep in my car before staying at this dump again! I can’t believe Wyndham has their name associated with it!
Stayed 1 night in Sep 2021

4/10 Poor

Vincent

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Luann

Disliked: Staff & service, amenities, property conditions & facilities
So dirty and filthy left after an hour. One car in parking lot and it was smashed up. Outdoor lighting and signage burnt out. Sheets were soiled. Security lock on room door (room 120) broken off of door. AC broken. Controls were missing, air vent missing and filter had not been cleaned. Window bench pad was filthy and hadn’t been cleaned in years. Bathroom amenities were two little imported off brand somethings placed on a old board. Towels were thin. Toilet paper holder behind toilet paper roll filthy. No plugs to hold water in sink or bath tub. No lighting behind hotel. Drive was barely lit getting into hotel and pavement was broken. Some weird person was staring out an open window on the third floor with the light off just like a horror movie! Front desk person was pleasant. No breakfast was going to be offered and except for a plastic sheet hanging down from front desk no COVID protocols visible. Lobby lighting was subdued. Brochure rack had no brochures in it except for a few pieces of trash. Front doors dirty. Closet door in room paint was scratched barley as was wall next to window. I have pictures I’m submitting to Wyndham. I want money back. Only stayed an hour total time. Just a grade below ghetto. Totally amazing. Also I’m notifying health department.
Stayed 1 night in Sep 2021

2/10 Terrible

boris

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, horrible bed. We didn’t stay, left after seeing the hotel.
Stayed 4 nights in Sep 2021

4/10 Poor

Shaul

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

2/10 Terrible

Gail

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor had not been vacuumed. The sheets were brown looking, the refrigerator looked like it hasn’t been cleaned in months and the bathroom smelled like someone had peed on the floor and mopped it up with dirty mop water
Stayed 1 night in Sep 2021

4/10 Poor

Charles

Disliked: Staff & service
Stayed 6 nights in Aug 2021

2/10 Terrible

Donald

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting/Filthy/Unsafe
DO NOT STAY HERE! The room was filthy, including a hole in the floor. The lock was broken, as within the first 10 minutes of being in the room, some random person walked in! The floor was dirty, the bathroom didn’t even have a door knob. The peep hole was covered with someone’s nasty band aid. The sheets were stained with God knows what. They charged an insane amount of money for the pet fee, we didn’t even stay a full hour! Then the manager didn’t want to refund our money stating “there’s nothing wrong with the room.” Totally unacceptable, and disgusting! Keep your family and yourself safe and do NOT stay here.
Floors not clean
Someone’s used bandaid covering the prep hole
Broken Security Lock
More disgusting floors
Stayed 4 nights in Aug 2021