Ratings based on 233 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Hot!

Posted Jul 21, 2014
Pros: The lounge is nice
Cons: Making sure things are working and making you aware of these things at check in
Location: Houstons bar right beside.
Air conditioning not working. They don't let you know that when you check in. Room kinda run down.
Comment from Hotel Management
Aug 1, 2014 by Jason Rowley, Hotel Management
Room updates are starting very shortly for our property. Had a few issues with the air conditioning which is now fixed and we are working on uogrades right now.
2 out of 5
by A verified traveler from Alberta

Not impressed

Posted Jul 17, 2014
While waiting to book in my husband overheard one of the counter personnel telling another guest how to override the no alcohol near the pool rule. Hallway carpets were dirty everywhere we went. Room was not properly cleaned; found a beer cap on the coffee tray. Room was facing the pool, so no sleep for us until the pool was closed at 10:30. Very disappointing.
Comment from Hotel Management
Aug 1, 2014 by Jason Rowley, Hotel Management
Thanks for taking the time to write a review. I will be taking your comments up with our Department Managers. Thanks Again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg,MB

One night stop over

Posted Jul 14, 2014
Reservation and price were as stated. Good value for the money. Stood in line for the Sunday morning breakfast/Buffett and waited over 30 minutes to be seated in the hotel Restaurant. Turned in my room cards at the front desk and went elsewhere for breakfast.
Comment from Hotel Management
Aug 1, 2014 by Jason Rowley, Hotel Management
Sorry to hear about the long wait for Breakfast. Depending on the time, they can get pretty busy. We're checking into a solution to get guests seated quicker. Thanks
2 out of 5
by A verified traveler

Sucks

Posted Jul 14, 2014
A/c was not working, called front desk about it and they sent a fan to our room. There are security gaurds everywhere around front desk but in the hall ways there was people screaming and fighting and not once did anyone come around.
Comment from Hotel Management
Aug 1, 2014 by Jason Rowley, Hotel Management
Thanks for the comments. We have since issued new security for the hallways. Cheers!
3 out of 5
Recommended
for Everyone
by A verified traveler from london

better than expected, but need upgrade

Posted Jul 6, 2014
hotel was nice and has pool facility. but my room had window for the pool so very annoying until 11 pm omg. bed and room was clean but air conditioner was so weak.
Comment from Hotel Management
Jul 8, 2014 by Jason Rowley, Hotel Management
Happy to hear you enjoyed the pool facility. Air flow has been increased to the rooms. The humidity of the pool can also drive up temperatures to Poolside Rooms. We always recommend the patio doors to stay closed. Thanks Again.
4 out of 5
Recommended
for Everyone
by A verified traveler from ss

June 2014

Posted Jul 2, 2014
Overall very nice. Food was excellent at. Echo restaurant. They do need to work on the cleanliness of dishware
Comment from Hotel Management
Jul 3, 2014 by Jason Rowley, Hotel Management
Thanks for the comments. Glad to hear the food was excellent. We have changed suppliers for our dish products and the new soap etc... is amazing. Thanks again, we took your comments very seriously.
Comment from Hotel Management
Jul 3, 2014 by Jason Rowley, Hotel Management
Thanks for your review. We have changed our dish soap and inspected the dishwasher. Dishes are sparkling......Cheers!
5 out of 5
Recommended
for Everyone
by Working stiff from Olds

Accommodating staff. Clean rooms. Good breakfast.

Posted Jun 23, 2014
Great hotel. Nicely updated. Came back on the way back and stayed again.
Comment from Hotel Management
Jul 3, 2014 by Jason Rowley, Hotel Management
Thanks for your business. I appreciate you staying with us as I know they're a lot of options. We still have a lot of renovations left to do this year so I hope when you're back again things will look even better.
Comment from Hotel Management
Jul 3, 2014 by Jason Rowley, Hotel Management
Glad to hear your stay was nice. We're currently doing more updates to the rooms, so hopefully things look a little different when you come back. Thanks
2 out of 5
by A verified traveler

A/C in building was not working, VERY hot

Posted Jun 1, 2014
Pros: available underground parking
A/C was not working properly at all, made for a very hot and uncomfortable stay. Staff was good to deal with.
Comment from Hotel Management
Jul 3, 2014 by Jason Rowley, Hotel Management
Thanks for your comments. We're currently working on the problem and have had an engineer in to look at our heating/cooling units. Cheers!
1 out of 5
by Leanne from Manitoba

Disappointing and staff RUDE

Posted Jun 1, 2014
Do NOT stay here if you book thru expedia. We were told NO free breakfast if booking thru Expedia. Also NO A/C, rooms were HOT in May; NO hot tub, it was broken. Both front desk and restaurant staff were RUDE to us. We stayed here 10 years ago and it was great. VERY disappointed this time and will not return.
Comment from Hotel Management
Jul 10, 2014 by Jason Rowley, Hotel Management
I'm very sorry to hear your stay was not a pleasant one. I will be personaly dealing with the staff issues you related to. Thanks for taking the time to write a review
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel with friendly folks on staff!

Posted May 28, 2014
This was a business stay and the room/hotel had everything required to make it an enjoyable stay.
Comment from Hotel Management
Jul 3, 2014 by Jason Rowley, Hotel Management
Thank You very much for your kind comments. I hope we can be of service for your future stays. Cheers!