Indoor pool

Reviews of Clarion Hotel & Suites

2.5 out of 5
Clarion Hotel & Suites
3130 Victoria Ave. West, Brandon, MB

Reviews

8.0

Very Good

Rating 10 - Excellent. 328 out of 1002 reviews" "
Rating 8 - Good. 432 out of 1002 reviews" "
Rating 6 - Okay. 137 out of 1002 reviews" "
Rating 4 - Poor. 67 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Had an appointment right next door convenient
Stayed 1 night in Apr 2024

8/10 Good

Cheri

Liked: Staff & service, property conditions & facilities
Rooms are amazing. Staff are friendly and attentive Exho’s food is awesome!!
Stayed 2 nights in Apr 2024
Response from Brian W on Apr 8, 2024
Thank you Cheri for the great comments, and for staying at our hotel. We're glad our staff was friendly and attentive and look forward to having you back with us in the future.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EPICK
Stayed 1 night in Apr 2024

6/10 Okay

James

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our family found the noise from the pool area to be quite excessive, especially later in the evening. Poor sound insulation between it and our room also between rooms. The guest next door required security to intervene about the noise well after midnight. The ATM only dispenses $20 bills and the vending machines only take $5 and $10 bills. The person on night duty said they were not allowed to do cash-back. So I was charged $3 for water from behind the counter that is available for $2.75 from the vending machine.
Stayed 2 nights in Mar 2024
Response from Teresa FDM on Mar 31, 2024
With Fair week and Spring Break it did get rather noisy in the hotel this weekend I do apologies for that. I am very glad to hear the guest next door did contact the front desk and let my team know so they could send security to stop the noise. I do hope it stayed quite for the rest of the night for your all. ATM just what can I say they do not like to spit out anything but 20 less they are a bank one I do hate that my self. However you are always welcome to cash a 20.00 in for change at the front desk yes sorry James we do not do cash-back options as off yet. I how ever will pass this idea on up and see what we can do about that.

8/10 Good

Jolie

Stayed 1 night in Mar 2024

4/10 Poor

Suzanne

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was very nice and quiet. Only thing i didn't like was the housekeeping. They didn't empty the garbage or replace the coffee pods, or the towels. Not any instructions on what to do with garbage.
Stayed 2 nights in Mar 2024
Response from Brian W on Mar 28, 2024
Thank you for sharing your experience with us, and we're glad to hear that you enjoyed a quiet stay. However, we apologize for the oversight regarding housekeeping services. It's important to us that our guests have everything they need for a comfortable stay, and we regret that we fell short in this regard.We appreciate you bringing these issues to our attention, and we will address them with our housekeeping team to ensure that proper procedures are followed moving forward. Instructions on garbage disposal should have been provided, and we apologize for any inconvenience this may have caused.Your feedback is invaluable to us as we strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. If there's anything else you'd like to share or if there's anything we can do to make it right, please don't hesitate to let us know.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Brian W on Mar 28, 2024
Thank you for staying with us, Nick, as well as for the positive rating. We look forward to having you back with us in the future.Cheers

4/10 Poor

Jannelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
What started out nice, ended to being disappointing. We came back after lunch and the room wasn't cleaned and we gave the benefit of the doubt that they were busy or whatever the reason. Went out again and came back prior to dinner and room still not cleaned, and again after dinner the room still not cleaned. Never was cleaned or stocked during our stay. Garbage was overflowing, we needed more towels in general as there were 5 of us in the room, ran out of toilet paper and Kleenex, needed more shampoo, soap and conditioned, and ended up having to go ask front desk the last morning of our stay for above. And although it seems minor to some, if the room had been cleaned it would have been noticed and likely these items would stocked at that time.
Stayed 2 nights in Mar 2024
Response from Teresa FDM on Mar 26, 2024
I am so sorry that you did not get your room cleaned. Did you request service? As we are trying to stay Green we do not clean the rooms every day unless requested. We do have this posted in the rooms. However I am sorry that your room was not cleaned I do hope you will give us another chance and requested room service when you do so we can make your next stay 5 out of 5

8/10 Good

Roxanne

Traveled with family and small children
Liked: Amenities
It was good! Pool felt overcrowded
Stayed 2 nights in Mar 2024
Response from Brian W on Mar 27, 2024
Dear Roxanne,Thank you for your feedback. We're glad to hear that overall your experience was good. However, I apologize for any inconvenience caused by the pool feeling overcrowded during your stay.Ensuring a comfortable and enjoyable experience for all our guests is important to us, and we take your feedback seriously. We will review our pool capacity limits and make adjustments as needed to prevent overcrowding in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even better experience. If there's anything else we can do to improve your next visit, please let us know.

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I have stayed there often. Large rooms with private bedroom is excellent. It’s beginning to show its age. Some facilities and rooms showing wear and tear. Overall still a great place to stay.
Stayed 1 night in Mar 2024
Response from Teresa FDM on Mar 19, 2024
Thank you for choosing to stay with us. Please come back soon and check out the upgrading we are starting shortly.

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Teresa FDM on Mar 19, 2024
I happy to hear you enjoyed your stay. I do hope you will come back and let us change that next stay in to a 5 out of 5.

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Would stay again.
Stayed 1 night in Mar 2024
Response from Brian W on Mar 18, 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us and that you would consider staying again.Ensuring our guests' satisfaction is our top priority, and we're delighted to know that we met your expectations. We look forward to welcoming you back on your next visit.If you have any further comments or if there's anything specific you'd like us to improve upon for your next stay, please don't hesitate to let us know.We appreciate your patronage and look forward to seeing you again soon!Best regards

6/10 Okay

Nicole

Traveled with family and small children
Very dated
Stayed 1 night in Mar 2024
Response from Brian W on Mar 18, 2024
Thank you for your feedback. We appreciate your honest assessment of our facilities.We understand that the perception of our property being dated may have impacted your overall experience. Please know that we take your comments seriously, and we are continuously working on improvements to enhance our guests' experience.We have plans in place to update and modernize our facilities to better meet the expectations of our guests. Your feedback serves as a valuable insight into areas where we can focus our efforts to improve.We hope you will consider staying with us again in the future to experience the positive changes we are implementing. If there are any specific suggestions you have for how we can improve, please don't hesitate to share them with us.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more satisfying experience.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and very polite staff.
Stayed 3 nights in Feb 2024
Response from Brian W on Feb 19, 2024
Thank you for staying with us, Ashley! We're glad you found the hotel very clean and found our staff very polite. We hope to have you back in the future.Cheers

2/10 Terrible

frederick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Brian W on Feb 5, 2024
Thank you for staying at our hotel, and we sincerely apologize for not providing you with an amazing experience. We hope you will stay with us in the future so we can provide with a much better stay.Warm regards,

10/10 Excellent

Trevor

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Brian W on Feb 5, 2024
Thank you for your review Trevor. We're glad that you had a great stay at our hotel and we look forward to having you back with us in the future.Cheers

4/10 Poor

Pam

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was awesome and a very nice room. But one of the morning staff was rude and making comments that were uncalled for.
Stayed 1 night in Jan 2024
Response from Brian W on Jan 29, 2024
Thank you for taking the time to provide feedback on your recent stay with us. I'm delighted to hear that you enjoyed your room and overall experience. However, I'm sincerely sorry to learn about the negative encounter you had with one of our morning staff members.Your comfort and satisfaction are our top priorities, and it's disheartening to hear that you experienced rudeness and inappropriate comments. Please accept our sincerest apologies for any discomfort caused by this interaction.To address this issue promptly, could you kindly provide more details about the specific incident or the staff member involved? This information will assist us in conducting a thorough investigation and taking necessary corrective measures to ensure such incidents do not happen in the future.We appreciate your openness in sharing your experience, as it helps us maintain the high standards of service that we strive for. Rest assured that your feedback will be shared with our team, and we will take the appropriate steps to address the issue.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Sincere apologies

10/10 Excellent

Jacquelyne

Stayed 3 nights in Jan 2024
Response from Teresa on Mar 23, 2024
Thank you for taking the time to do a wonderful review. Hope to see you again in the future.

10/10 Excellent

Melvaline

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and so polite..that what makes a stay so much better when you have wonderful staff
Stayed 2 nights in Jan 2024
Response from Brian W on Jan 29, 2024
Thank you so much for the wonderful review Melvaline. Our staff makes our hotel great, and we're so glad you noticed. Thank you for staying with us and we hope to see you again in the future.Cheers

8/10 Good

Latonya

Stayed 3 nights in Jan 2024
Response from Brian W on Mar 27, 2024
Thank you for staying with us, Latonya. We hope to have you back in the near future.Cheers

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had room which was 495 square feet. Lots of space, clean, quiet. Easy check in and out. Restaurant very nice as well.
Stayed 1 night in Jan 2024
Response from Brian W on Feb 5, 2024
Thanks for your review Chad, and we're glad to hear you had a great experience at our hotel. We look forward to having you back with us in the future.Cheers

8/10 Good

Tasha

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Room was beautiful. Pool was nice, but dirty. Food floating in the hot tub and gross stuff on the floor.
Stayed 1 night in Jan 2024
Response from Brian W on Jan 22, 2024
Thank you for staying with us, Tasha. We're glad to hear the room was beautiful, and apologies for the pool and hot tub not being in tip top condition. We try to maintain all of our policies with our guests in the pool area, but sometimes we have some guests that do treat the pool and hot tub unwell. Thanks again for staying with us and we hope to have you back with us in the future.Warm regards

4/10 Poor

Angus

Stayed 2 nights in Jan 2024
Response from Brian W on Jan 22, 2024
Dear Angus,Apologies that your stay was not extremely well and we hope that you will stay with us in the future so we can provide you with a much better experience.Sincere apologies

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable. My only complaint is it was very costly. More expensive than other stays in Brandon without any difference in the room, etc.
Stayed 3 nights in Jan 2024
Response from Brian W on Jan 16, 2024
Thank you for your feedback! We're glad to hear that you found the room clean and comfortable. We apologize for any inconvenience regarding the cost. We strive to offer competitive prices, and we appreciate your input. We'll certainly take your comments into consideration as we continuously work to make our guests' experience better. If you have any further suggestions or concerns, feel free to let us know. We value your opinion and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Andrea

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Our bathroom floor was clearly not swept between guests. Long Hair on the bathroom counter. Tons of crumbs and hair. Carpet was dirty. Stains/smears on couch/sofa bed. Coffee table not wiped off. Clump of hair in the hair dryer bag. Towels hung but appear to have been used. Yes, I have pictures of all of this. Pool and hot tub was nice although there was lots of stuff floating in the water.
Stayed 1 night in Jan 2024
Response from Brian W on Jan 16, 2024
Thank you Andrea, for bringing your experience to our attention, and we sincerely apologize for the inconveniences you encountered during your recent stay. We take feedback seriously, and your comments will be shared with our housekeeping and maintenance teams to address the issues you've highlighted.We are genuinely sorry for the lapses in cleanliness you experienced in your room. This is certainly not the standard we aim to uphold, and we are committed to taking corrective measures to prevent such issues in the future.Regarding the pool and hot tub, we appreciate your positive feedback on those amenities. However, we regret that you observed debris in the water, and we will make sure our team addresses this promptly.If you could kindly share the pictures you mentioned, it would be immensely helpful for our internal review process and to ensure that the necessary improvements are made. Once again, we apologize for falling short of your expectations, and we genuinely appreciate your feedback. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.If you have any further concerns or if there's anything else we can do to make amends, please feel free to let us know.

4/10 Poor

TERRI

Stayed 1 night in Dec 2023
Response from Brian W on Jan 16, 2024
Apologies for not providing you with an excellent stay Terri. We hope you will stay with us in the future so we can provide you with a much better experience.Warm regards

10/10 Excellent

Irenka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brian W on Jan 1, 2024
Thank you for staying at our hotel, Irenka. We're glad you were able to have a great stay and look forward to having you back with us in the future.Cheers

8/10 Good

Lionel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids in the pools are quite loud in the morning if you’re not ready to get up, when you got a pool view.
Stayed 1 night in Dec 2023
Response from Brian W on Dec 27, 2023
Thank you for staying with us, Lionel. Our pool is one of our greatest amenities and stays busy at most times. We try to limit opening the pool to 9am to help with quiet times to ensure our guests get a great night sleep. Thanks for your feedback and we look forward to having you back with us in the future.Cheers

2/10 Terrible

Brittney

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty pool area, dirty halls and we found bed bugs in the room we stayed in
Stayed 1 night in Dec 2023
Response from Brian W on Dec 27, 2023
Thank you for your review and feedback. Sincere apologies that our hotel was not in tip top shape during your stay. We will look into these concerns and hope you will stay with us in the future so we can provide you with a much better stay.Sincere apologies,

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 2 nights in Dec 2023
Response from Brian W on Dec 27, 2023
Thank you for staying with us at the Clarion Hotel & Suites. We're glad you were able to enjoy your stay and we hope to have you back with us in the future.Cheers

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023
Response from Brian W on Dec 27, 2023
Thank you for staying with us and it looks you enjoyed your stay, Margaret. We look forward to having you back with us in the future.Cheers

10/10 Excellent

Armando

Stayed 1 night in Dec 2023
Response from Brian W on Dec 17, 2023
Thank you for staying with us at the Clarion Hotel & Suites, Armando. We're glad you had a great stay and we look forward to having you back with us in the future.Cheers

10/10 Excellent

Erin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brian W on Dec 15, 2023
Thank you for your review, Erin. We're glad you were able to have a great stay at our property and we look forward to having you back with us in the future.Cheers

2/10 Terrible

Brandyn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Party and floor hockey in hallways along with dogs barking till 2 am followed by the fire alarm being triggered at 4 am by hallway partier. No one came around to stop or tell anyone to be quiet or go to there rooms. Woke our 2 small children up to fire alarms at 4 to evacuate as we could not reach the front desk to ask if we need to evacuate. Only had 2 hrs of sleep and are now driving 10 hrs to next stay. Poor service and control over facility. Would not stay again terrible experience.
Stayed 1 night in Nov 2023
Response from Brian W on Dec 15, 2023
Dear Brandyn,Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconveniences and disruptions you encountered during your stay at our facility. We understand the gravity of the situation and would like to address your concerns.First and foremost, we deeply regret that your stay was marred by the disruptive behavior of some guests engaging in party activities and floor hockey in the hallways, as well as the disturbance caused by barking dogs. This is not reflective of the standard of service we aim to provide, and we are committed to ensuring a comfortable and peaceful environment for all our guests.Regarding the fire alarm incident at 4 am, we sincerely apologize for the distress it caused you and your family. Safety is our top priority, and we understand the importance of clear communication during such events. We are currently reviewing our procedures to prevent similar situations from occurring in the future and will reinforce training for our staff to respond promptly and effectively.We also apologize for any difficulty you experienced in reaching the front desk during this challenging time. We are taking steps to improve our communication channels to ensure that guests can easily access assistance, especially during emergency situations.We truly value your feedback, and it is disheartening to hear that you only had two hours of sleep before embarking on a long drive. We appreciate your understanding and patience during this unfortunate incident.Please know that we are taking immediate actions to address the issues raised and enhance our service and control over the facility. We understand that your experience fell short of your expectations, and we genuinely hope that you will reconsider staying with us in the future, giving us the opportunity to provide the experience you deserve.If there is anything more we can do to rectify the situation, please do not hesitate to reach out to us directly.

8/10 Good

Doug

Stayed 1 night in Nov 2023
Response from Brian W on Dec 15, 2023
Thank you for your review, Doug. We're glad you were able to enjoy your stay and look forward to having you back with us in the future.Cheers

10/10 Excellent

Amy

Stayed 2 nights in Oct 2023
Response from Brian W on Nov 27, 2023
Thank you for the great rating Amy! We're glad we were able to provide a welcoming atmosphere for you and can't wait to have you back with us in the future.Cheers

10/10 Excellent

Felicia

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Brian W on Oct 22, 2023
Thank you for the great review, Felicia. We look forward to having you back with our hotel in the future.Cheers

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brian W on Sep 25, 2023
Thank you for staying with us, Patricia. Thanks for the wonderful score as well. We are glad you had a great stay and we look forward to seeing you in the future.

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brian W on Sep 10, 2023
Thank you Jackie, we're glad to hear you were able to enjoy a stay at our hotel and we look forward to having you back with us in the future.Cheers

10/10 Excellent

Naomi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brian W on Sep 10, 2023
Thank you Naomi, we're glad to hear you had a great experience at our hotel. We hope to have you back with us in the near future.Cheers

10/10 Excellent

James, Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Brian W on Oct 31, 2023
Thank you for your wonderful rating, James. We thank you for staying with us and look forward to having you back with us in the future.Cheers

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room and felt safe
Stayed 2 nights in Aug 2023
Response from Brian W on Aug 28, 2023
Thank you for staying with us, Karen. We're glad to hear you had a great stay and hope you will be back with us in the future.Cheers

10/10 Excellent

Shanon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Brian W on Aug 28, 2023
Thank you for staying with us Shanon. It looks like you had a great stay and we look forward to having you with us again.Cheers

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Brian W on Aug 21, 2023
Thank you for staying with our hotel, Brian. We're glad we made a great impression with you, and look forward to having you back with us in the future.Cheers

10/10 Excellent

Brian

Stayed 1 night in Aug 2023
Response from Brian W on Aug 18, 2023
Thank you for the wonderful review Brian. We're glad you enjoyed your stay at our hotel, and we look forward to having you back with us in the future.Cheers

8/10 Good

Keegan

Stayed 1 night in Aug 2023
Response from Brian W on Sep 10, 2023
Thank you for staying with us Keegan. We're glad to hear you had a great stay and we look forward to having you back with us in the future.Cheers

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family!
Stayed 1 night in Aug 2023
Response from Brian W on Aug 16, 2023
Thank you for staying with us Andres. We're glad to hear you had a great stay and hope to have you back with us in the future.Cheers

10/10 Excellent

Ryan

Stayed 1 night in Aug 2023
Response from Brian W on Sep 10, 2023
Thank you for staying with us Ryan. We're glad to hear you had a great stay and look forward to having you back with us in the future.Cheers

2/10 Terrible

Jennifer

Stayed 1 night in Aug 2023
Response from Brian W on Aug 17, 2023
Sincerest apologies on your stay Jennifer. It's unfortunate we were unable to provide you with an amazing stay. We hope you will give us the opportunity to provide you with a much better stay in the future.

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel nice pool
Stayed 3 nights in Aug 2023
Response from Brian W on Aug 17, 2023
Thank you for staying with us, Charles. We're glad you were able to enjoy the hotel and pool. We look forward to having you back with us in the future.Cheers