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Reviews of American Inn

2 out of 5
American Inn
565 East Main Street, Branford, CT

Reviews

8.0

Very Good

Rating 10 - Excellent. 121 out of 338 reviews" "
Rating 8 - Good. 120 out of 338 reviews" "
Rating 6 - Okay. 57 out of 338 reviews" "
Rating 4 - Poor. 25 out of 338 reviews" "
Rating 2 - Terrible. 15 out of 338 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond, ROME

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was great for an overnight stay. If you need a place to stay this is it.
Stayed 1 night in Dec 2023

4/10 Poor

SHAWN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The beds were very hard. The people in the room next to ours were outside talking at 12:30am.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet.
Stayed 1 night in Mar 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, good water pressure, close to breweries.
Stayed 1 night in Jan 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Josue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean the room and very nice quiet place.
Stayed 1 night in Jan 2024

10/10 Excellent

Lymarys

Stayed 1 night in Dec 2023

8/10 Good

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main reason for choosing this area, It was safe, The property is well kept up, It’s close to I-95. This visit was the third time in two years, Each time we pass through this area. We will plan our trip, So at the end of the day driving, This location will be our destination. Up to this point we have had a Good experience stopping at this location
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Stayed 3 nights in Dec 2023

8/10 Good

Beth

Stayed 1 night in Dec 2023

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanest budget hotel I’ve ever stayed at. Perfect for a quick stay. If the bed was more comfortable I’d give it 5 stars.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Nov 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, quiet, nice staff
Stayed 1 night in Oct 2023

10/10 Excellent

Yanhuai

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay with affordable price.
Stayed 2 nights in Oct 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great basic place to stay
Totally adequate place for a budget option. Good shower, comfortable bed, tv, mini fridge, good wifi. Our only complaint was repetitive noise from rooms on either side. It could have been a machine or a person’s voice. Not sure.
Stayed 1 night in Oct 2023

2/10 Terrible

Michelle

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At this hotel the toilet was the size of a children's toilet, the shower tub was stained and dirty, and the beds were awful and very uncomfortable, I had to ask for more towels, pillows, and toilet paper as there were only 2 towels, (4 People were staying in the room) only 2 flimsy pillows per bed. I went by the office at 830 p.m. to ask for more and I got a knock on my room door at 11:15 pm to give me just 1 more towel and he looked inconvenienced. I will not be staying again!
Stayed 3 nights in Oct 2023

8/10 Good

Randal, River Falls

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well appointed room. Wonderful ocean view.
Stayed 2 nights in Oct 2023

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
The room was immaculate; bedding and carpet look new. I95 is easily accessible from the location. There was no microwave, fridge or coffee station in the room, they are in the office. It was a little expensive for what's offered but the cleanliness of the room made up for it.
Stayed 1 night in Sep 2023

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a basic motel. No complimentary breakfast, no pool, no fitness center, etc. On the other hand, it is clean, there is free coffee, the beds are very comfortable and it is conveniently located on Main street.
Stayed 2 nights in Aug 2023

6/10 Okay

Cathy

Room was decent. Was put in a room without a refrigerator which I agreed to. The hairdryer was broken. The hot water wasn’t hot enough.
Stayed 2 nights in Jul 2023

4/10 Poor

Barry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were told it was a non-smoking room both rooms stinking of cigarette smoke till you can't even breathe and they had nothing to offer us except to give us a bottle of fabriz so that we could clean for them.
Stayed 1 night in Jul 2023
Response from Matt on Jul 12, 2023
HI,Barry sorry for your innconveince we offered fully refund for your pay after you check inn.Thank you for stay with us.

8/10 Good

Nasar

Liked: Staff & service, property conditions & facilities
The proprietor was very pleasant and professional
Stayed 1 night in Jul 2023

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and friendly staff
Clean hotel and friendly staff
Stayed 1 night in Jun 2023

10/10 Excellent

Edy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and peaceful
Stayed 1 night in Jun 2023
Response from Matt on Jun 28, 2023
Hi Edy WOW, thank you so much for the 5 STAR's. We are so happy you enjoyed your stay. We hope you visit us again soon. Take care.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Matt on Jun 28, 2023
Hi james , WOW, thank you so much for the 5 STAR's. We are so happy you enjoyed your stay. We hope you visit us again soon. Take care.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Matt on Jun 23, 2023
Thank you for taking the time to share your feedback and for staying with us,

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Matt on Jun 20, 2023
Thank you for taking the time to share your feedback and for staying with us,

10/10 Excellent

Davida

Stayed 1 night in Jun 2023
Response from Matt on Jun 28, 2023
Hi Davida, WOW, thank you so much for the 5 STAR's. We are so happy you enjoyed your stay. We hope you visit us again soon. Take care.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very friendly staff. Great tv. Seems to be family run and they go out of their way to make you feel welcome.
Stayed 2 nights in Jun 2023
Response from Matt on Jun 13, 2023
Thank you for taking the time to leave a review of your recent stay at our motel. We are thrilled to hear that you had a clean and quiet night's sleep and that we were able to provide you with exactly what you needed.At our motel, we take great pride in ensuring that our guests have a comfortable and relaxing stay, and we are pleased to hear that we met your expectations. We hope that you will choose to stay with us again in the future and that we can continue to provide you with a great experience. Thank you for choosing our motel for your accommodations.

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed being in the back
Stayed 1 night in May 2023
Response from Matt on Jun 13, 2023
Thank you for your review, Jessica! We're glad you enjoyed your stay, We hope to have you back again soon.

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Response from Matt on Jun 13, 2023
Thank you for taking the time to review our hotel. We hope to see you again soon!

6/10 Okay

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
fine for one night - outdated but clean. friendly staff
Stayed 1 night in May 2023

8/10 Good

Matthew, Marquette

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from Matt on Jun 13, 2023
4 star reviews are awesome! Thanks for taking the time to drop us some positive feedback, Matthew

4/10 Poor

Laurie

Disliked: Staff & service
I’m still shaking. The manager yelled at me after I simply asked that his staff properly transfer my call. Last night, my friend Leonard tried twice and he said the calls were dropped. The manager called me “rude” and brought up my rightful complaint about noise last night. He was rude, telling me to “calm down!” I like the clerk and was even planning to buy another week! I’m a widely published journalist and it’s unwise to yell at women like me. I’m now even more upset that after a lovely call with a woman at Expedia, the escalation guy didn’t seem to have a clue. I’ve requested a partial refund.
Response from Matt on May 9, 2023
We are sorry for the inconvenience.There was a technical issue with our phone company. We offered you a refund when you complained which you refused. Your refunds have been processed. it was debit card It will take 5 to 7 business days not counting weekends. Thank you

4/10 Poor

Stephen

Disliked: Staff & service, amenities, property conditions & facilities
Location was good. Place was dated. Lighting poor in room--- dim ceiling light, no bed lights. Mould on window.. Slow bathtub drain.
Stayed 3 nights in Apr 2023
Response from matt on Apr 25, 2023
Dear Guest Thank you for your feedback. It is very important to us. We are sorry to hear that we failed to meet your expectations. we are in the process of remodeling all of our rooms.This includes new furniture headboards, tables lights, lamps and 50inch flat screen TVs. we will check the bath tub for drain issues Hope you give us another chance for a better experience in the future sorry for the inconvenience this may have causesincerelyHotel Management

2/10 Terrible

Mark

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was blood on the walls white/yellow stains on comforter toilet flushed all night by it’s self dirty walls in bathroom I slept on top of dirty cloths on top of the sheets nasty place
Stayed 1 night in Apr 2023

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Everything was great, staff were super helpful and accommodating. Thank you!
Stayed 1 night in Mar 2023
Response from Matt on Jun 13, 2023
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mom and pop motel
When I travel alone, I look for small mom and pop hotels that are clean, comfy, friendly, and we’ll cares for. American inn scores well on all 4 accounts. I have stayed there twice now in a recently renovated room, and the family that runs the place has been very helpful. They keep everything clean and tidy and are obviously investing back into the property. I’ll be staying again!
Stayed 1 night in Feb 2023
Response from Matt on Jun 13, 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very comfortable and clean would definitely recommend staying here.
Stayed 1 night in Feb 2023
Response from Matt on Jun 13, 2023
Thank you! We are glad to have met and exceeded your expectations!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Matt on Jun 13, 2023
Glad you loved the stay!

6/10 Okay

Jamilya

Liked: Cleanliness, staff & service
Disliked: Amenities

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly hotel. Will definitely stay there again.
Stayed 2 nights in Dec 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Big TV, wifi and bedside outlets for phone charging. Furniture, fixtures and decorating from the 70's, but everything clean and well-maintained.

4/10 Poor

Katherine, Durham

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very outdated and property is not well kept
Stayed 1 night in Dec 2022
Response from Matt on Dec 15, 2022
Dear GuestSorry to hear about your experience . we will be updating all of our rooms. This will include new flat screen TVS and full set of future. We take pride in our business. Hope to see you in the near future for a better experience.Hotel ManagementSincerely

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Place to Spend the Night
The staff was very helpful and friendly. They checked on us to see how the stay was going. It's a small place and the rooms are a little dated, but they were clean, had a fridge and microwave, and it is a convenient location close to the highway entrance.
Stayed 2 nights in Nov 2022

10/10 Excellent

Janet

Stayed 1 night in Nov 2022

10/10 Excellent

Steven

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Will definitely stay here again next time we go to Connecticut. 10 mins from everything we were in town for. Raj at front desk was super helpful l with directions and making us new keys. Will definitely be back here for every softball tourney we attend at the Sportsplex.
Stayed 1 night in Nov 2022

8/10 Good

Vincent, Tucson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, quiet. wish the TV was bigger

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities