Indoor pool, sun loungers

Reviews of Branson Towers Hotel

2.5 out of 5
Branson Towers Hotel
236 Shepherd of the Hills Expressway, Branson, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 768 out of 1273 reviews" "
Rating 8 - Good. 388 out of 1273 reviews" "
Rating 6 - Okay. 77 out of 1273 reviews" "
Rating 4 - Poor. 28 out of 1273 reviews" "
Rating 2 - Terrible. 12 out of 1273 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Betty, Pevely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. The building is getting older so things are changing. Still the people are great. The breakfast is great. We will continue to enjoy our stays at the towers
Stayed 3 nights in Apr 2024
Response from Guest Service on Apr 24, 2024
Thanks so much for continuing to come back to see us. We are very excited as our renovation work continues. I think you'll be very pleased when the work is done.

10/10 Excellent

Corinna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean staff was nice pool area was nice great breakfast I know they are doing upgrades which is always nice but it was pretty noisey but other then tht I would highly recommend
Stayed 4 nights in Apr 2024
Response from Guest Service on Apr 24, 2024
Thank you for staying with us. I do apologize if you had difficulties with noise during your stay. We try very hard to put a stop to any disturbances.

6/10 Okay

Janelle

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Service on Apr 19, 2024
Thank you for taking a moment to rate your visit with us. Sounds like it was "just ok," and I'm sorry to hear it. We strive to provide excellent service and great value to all of our guests.

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service
Pool facilities where in disrepair
Stayed 3 nights in Apr 2024
Response from Guest Service on Apr 15, 2024
I apologize that the hot tub is closed waiting for a new heater. It should be up and running in a few days when the new heater arrives. I do apologize for the inconvenience.

10/10 Excellent

Frank, Harrisonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Guest Service on Apr 14, 2024
Thank you for staying with us! It sounds like you enjoyed your stay. We'll hope to see you again on your next trip to Branson.

8/10 Good

Fred

Liked: Cleanliness, staff & service, amenities
Ice machine on first floor wasn't working. Hot tub wasn't working. It took a long time to get my AC working.
Stayed 1 night in Apr 2024
Response from Guest Service on Apr 14, 2024
I am sorry to hear you had a poor experience with our facility. We do all we can to keep up. Unfortunately, when something happens that requires parts be ordered (a new hot tub heater) we are at the mercy of the supplier.I'm not aware of any maintenance issue with your room's AC, but I do apologize. Had you brought your issues to our attention, our maintenance staff should have been able to help, and if they could not do so quickly, our policy would be to offer you the opportunity to move rooms.

8/10 Good

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was older but clean. The only down side i could really see was the hot tub wasn't working.
Stayed 2 nights in Apr 2024
Response from Guest Service on Apr 12, 2024
My sincerest apologies that you missed the hot tub. We had just replaced the heater March 16, and found out the hard way that the replacement was defective April 6. I am very sorry for the inconvenience, but the new heater is expected to be delivered today (April 12).

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at Branson Towers. The staff is amazing and it’s the best kept budget friendly secret in town.
Stayed 1 night in Mar 2024
Response from Guest Service on Mar 31, 2024
Thanks so much for coming back to see us! We love to see our repeat guests. We'll look forward to seeing you next time.

6/10 Okay

bethany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a good experience. It was clean, safe and in a convenient location. Our only complaint (at no fault of the hotel) is that there was so much noise on the floor above us all night long all 3 nights of our stay (and I mean truly all night long, it began at about 10:30/11 pm each night and lasted until 5/6 am) that my toddler was being woken up hourly which was less than ideal
Stayed 3 nights in Mar 2024
Response from Guest Service on Mar 30, 2024
I'm very sorry to hear you had noise complaints during your stay. In situations like this, we ask our guests to bring these issues to the attention of the front desk, so we can address them in time to let you and your family get rest.Alternately, when booking your next visit, requesting a top floor room helps avoid this kind of noise issue.

6/10 Okay

Ryan

Traveled with family
Disappointed that the hot tub was nilot functioning properly and the smell of marijuana in the hall was very strong.
Stayed 2 nights in Mar 2024
Response from Guest Service on Mar 30, 2024
Thank you for sharing your concerns with us, sir. We do maintain a strict non-smoking policy, and guests who violate it can be charged a substantial cleaning fee, or be asked to leave if they are creating a bad situation for our other guests.

4/10 Poor

kathleen

Traveled with family
Disliked: Amenities, property conditions & facilities
I booked this hotel for spring break, they neglected to tell me the pool was closed even though that was the reason we booked this hotel. Staff said the pool closure was listed on the website but it was not. Staff at front desk had a bad attitude, however the manager was helpful, hotel was outdated.
Stayed 2 nights in Mar 2024
Response from Guest Service on Mar 29, 2024
We do apologize for this inconvenience. Regularly scheduled maintenance is required in the pool area, and must be performed. I am sorry that it interfered with your trip, and that you were not aware of the closure before your arrival.

6/10 Okay

Jordan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was nice and the room was fine. Breakfast was good. No warning that the hot tub and pool were closed until we had already arrived. We picked this hotel specifically because they had those things. We checked out after one night and were refunded for the other two nights.
Stayed 3 nights in Mar 2024
Response from Guest Service on Mar 29, 2024
Thank you for staying with us. I do apologize for the inconvenience you experienced related to the pool closure. Unfortunately, regular maintenance tasks must be performed in the pool enclosure. We try to schedule such activity for low occupancy periods. I hope you enjoyed the rest of your stay in Branson.

6/10 Okay

jeffery

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Service on Mar 27, 2024
Thank you for taking a moment to rate your recent visit. It looks like it may not have been everything you wanted. We appreciate your feedback, and would like to hear from you regarding your experience.

8/10 Good

Debra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pool being indoor and heated!
Stayed 3 nights in Mar 2024
Response from Guest Service on Mar 24, 2024
Thank you! I'm glad you enjoyed our pool and hot tub facilities. We'll hope to see you again on your next trip.

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have young kids and always look for an indoor pool when traveling in the winter months, and this pool was awesome! The same goes for included breakfast, and this breakfast was great! The room was clean and just right for us. The staff was friendly and helpful. We will definitely be back.
Stayed 3 nights in Mar 2024
Response from Guest Service on Mar 22, 2024
Thank you for staying with us. I'm glad to hear you found everything to your liking. We'll look forward to your next visit.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Very budget friendly hotel. Rooms are good size and clean. The swimming pool and hottub were nice and warm for these cooler days. Open till 11, which is nice when coming back from SDC or shows. Plenty of plugins for electronics and fridge was cold. The breakfast choices were nice with hot choices such as biscuits and gravy, eggs, sausage, potatoes, and waffles. There were grab and go options too. Also, cereal. Check-in and check-out was easy. Not on the busy strip, but close enough to drive to any activity. Staff were friendly and helpful. Only complaint was toilet in room did not always flush well. Solution... use the lobby one. Nice place.
Stayed 2 nights in Mar 2024
Response from Guest Service on Mar 22, 2024
Thank you for staying with us for your Branson vacation. I'm glad to hear you enjoyed yourselves, and we'll hope to see you again next time.

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and easy to get to all the places in Branson.
Stayed 2 nights in Mar 2024
Response from Guest Service on Mar 17, 2024
Thanks so much for staying. It's always nice to have you back with us.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the venue, walkable. Staff was friendly and helpful
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you for staying with us! I'm glad to hear you enjoyed your visit, and we'll hope to see you next time.

10/10 Excellent

Chelsy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you so much! Our team here at the Towers is our greatest asset. I'm glad you got to experience it.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for our dance competition.
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 17, 2024
Thank you for staying with us. We are glad to have hosted you for your event.

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities
They are in the process of renovations. Therefore the halls are lined with construction material. However the staff was excellent and our room was clean. It was a good stay
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 10, 2024
Thank you for coming and staying with us. I apologize for the mess. As much as possible, we are trying to take advantage of the quiet part of the season to get things done, but some room types are only found in certain parts of the building.I'm glad you enjoyed your visit. Come see us again in a few months, I think you'll be pleased.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Service on Jan 24, 2024
Thank you for staying with us! We appreciate your feedback, and look forward to your next visit.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Our stay at Branson Towers was great. The desk clerk was pleasant and informative. The room was roomy and very clean! Breakfast was very satisfying. We will consider this location on our next visit.
Stayed 1 night in Dec 2023
Response from Guest Service on Jan 24, 2024
Thank you so much for staying with us. We believe our staff is our greatest asset. I'm glad to hear you enjoyed your interaction with them.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Service on Jan 22, 2024
Thank you so much for staying with us. I'm glad to hear you enjoyed your visit. We'll look forward to seeing you again.

6/10 Okay

Heather

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Guest Service on Feb 21, 2024
Thank you for staying with us, and for taking a moment to rate your visit.

4/10 Poor

Jeremy

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Entering the greeting area is amazing thru the front doors. Clean beautiful stair cases just luxurious looking. Get to your room complete dump. Pretty sure has not been updated or painted inside the rooms for 25 years. 50 yards outside to a very nice enclosed pool and tub. Was heated and warm very nice pretty much the reason we ended up staying instead of leaving. Breakfast was worst I have ever seen at a hotel. They could not of done any worse down to the gallon of milk being shared in the little fridge for the fruit loops. Basically was told it’s off season and deal with it 😂
Stayed 1 night in Jan 2024
Response from Guest Service on Jan 20, 2024
I'm sorry you felt this way regarding your stay. We provided a heated indoor pool and hot tub. It may not have been the breakfast you preferred, but we are serving a standard continental breakfast with muffins, toast, bagels, cereal, and yogurt. We appreciate your business, and hope you found the rest of your trip to Branson more amenable.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Branson Towers has a great location, is a well maintained facility, and is clean and comfortable. The breakfast was good and the staff did a good job.
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 13, 2024
Thank you for staying with us! I'm glad to hear you found everything to your liking. We'll hope to see you next time.

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pool
Nice place. Stayed here before.
Stayed 1 night in Jan 2024
Response from Guest Service on Jan 12, 2024
We appreciate you coming back to see us again! Sounds like we did a great job for you this trip. We'll see you next time.

10/10 Excellent

Steven

Traveled with family
The employees were friendly and well informed.
Stayed 3 nights in Dec 2023
Response from Guest Service on Jan 8, 2024
Thank you so much for staying with us. We appreciate you, and I'm glad to hear you enjoyed your interaction with our staff. They are our greatest asset.

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service on Jan 8, 2024
Thank you for taking a moment to rate your visit. We appreciate your feedback.

10/10 Excellent

Oralia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and kind. Free breakfast was excellent!! Room was clean, soft beds and the perfect pillows! I would stay here again!
Stayed 3 nights in Dec 2023
Response from Guest Service on Jan 8, 2024
Thank you for staying with us! I'm glad to hear you enjoyed your visit. We'll look forward to seeing you again next time.

4/10 Poor

Charles

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We checked in and found that the toilet would NOT flush. We called for maintenance to come Check on the issue and were told that maintenance personnel had left for the day. We were instructed to retrieve a plunger and perform the clearance ourselves. After several attempts (the plunger did not properly fit the toilet bowl and thus ejected “grey” water on me, the floor and surrounding area) the toilet remained clogged. So, we had to use the facilities in the lobby. We were on the 2nd floor at the END of a long hallway. The manager did NOT offer any consideration regarding a room comp or discount. So, kind reader, strike this one from your list.
Stayed 2 nights in Dec 2023
Response from Guest Service on Jan 8, 2024
Thank you for staying with us. I am sorry to hear you had issues during your stay, and would like to assure you that this is not a typical experience for our guests.

10/10 Excellent

Cynthia

Traveled with family
Stayed 1 night in Dec 2023
Response from Guest Service on Jan 3, 2024
Thanks for taking a moment to rate your stay. We're happy to hear you enjoyed yourself. We'll hope to see you again soon.

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Guest Service on Jan 8, 2024
Thank you for staying with us. We appreciate you taking the time to rate your visit, and hope to see you again on your next trip to Branson.

10/10 Excellent

Brandy

Stayed 3 nights in Dec 2023
Response from Guest Service on Jan 22, 2024
Thanks for taking a moment to rate your visit. We appreciate your feedback, and hope to see you again soon.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Service on Dec 31, 2023
Thank you for staying with us, and for taking a moment to rate your stay. We appreciate your feedback.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Breakfast was good, kids loved the arcade, and the pool and hot tub was very nice. The room was clean. Overall great place to stay with reasonable rates. We also liked the location.
Stayed 3 nights in Dec 2023
Response from Guest Service on Jan 31, 2024
Thank you for coming to visit us! I'm glad to hear everything was satisfactory. We'll look forward to seeing you next time.

8/10 Good

raymond

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
we received a letter saying due to hotel being extremely busy our room could not be freshed up or replenished either day .
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Thank you for staying with us. I'm sorry to hear we weren't able to provide stayover service for you, but it sounds like you had a good stay just the same.

10/10 Excellent

Chemise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Thank you so much for staying! Glad to hear you enjoyed your visit.

8/10 Good

James Alan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The place was very clean and in the Christmas spirit
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Thank you for staying with us. We really enjoy going all out for Ozark Mountain Christmas, I'm glad to hear you enjoyed it too.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Service on Dec 31, 2023
Thank you for taking a moment to rate your stay with us. We appreciate your feedback.

8/10 Good

Bonnie

Traveled with family
Liked: Amenities, property conditions & facilities
Room,breakfast, front desk clerks all very nice. There was not anti slip mat or strips in bath tub . Which caused me to slip and fall, 1st time I've ever fell in a tub. Had not even used any soap or hair products to make it slippery. Was a strange odor that filled elevator and hallways.
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
I'm sorry to hear you took a spill during your visit. The odor you noticed may be related to the painting and new carpet installation going on right now. Thank you for staying with us.

10/10 Excellent

Gary

Stayed 5 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Thanks for taking a moment to rate your stay. Your feedback is important to us.

8/10 Good

Robby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second Christmas season staying at Branson Towers Hotel. Our room was nice and clean. The decorations for Christmas were beautiful. Check in was great and staff was very friendly. Breakfast was amazing as always. My only complaint was they did not have the fireplace in our room working and its so nice to sit by it for the holidays. The light and fan for the jacuzzi tub were also not working. I did report this our first night at the hotel however it was never looked in too. All in all it was a wonderful place to stay though.
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
I'm very sorry to hear your maintenance concerns were not addressed during your stay. I am glad you enjoyed your trip despite it.

8/10 Good

Amol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Thank you for taking a moment to rate your stay with us. We'll look forward to your next visit.

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Housekeeping made beds and refreshed towels daily, which was great for a family of four, especially since I forgot to request it. The rooms are spacious. The pillows were very fluffy. However, the mattresses are super soft, which was fine for my kids and husband, but I have a bad back, so they're uncomfortable for me. Rooms are quiet. Updates are needed but they're in progress. Our room was very stuffy even with the heater set at 66 degrees. We cracked the window open as much as possible.
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Thank you for staying with us. I'm glad to hear you enjoyed your stay. The temperature is tough to regulate this time of year. Setting the air conditioner to run when the low temperatures are below 40 tends to leave the thermostat (which is right beneath the window) spoofed into thinking it's cool and doesn't need to run as much.

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly nice hotel
Great breakfast, clean hotel and nice staff. Beautiful decor for Christmas. The beds were uncomfortable - the mattresses seemed dated. But it was a very nice hotel and great place to stay for families.
Stayed 3 nights in Dec 2023
Response from Guest Service on Dec 25, 2023
It sounds like a pretty good trip overall. I'm sorry to hear you didn't find the beds comfortable. Hopefully you'll give us a second chance.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the pool, will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Guest Service on Dec 25, 2023
Thanks so much for visiting. We'll look forward to seeing you again soon.

8/10 Good

Anthony

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This hotel was out dated but was a great value for the money. The staff was extremely friendly. There are tons of amenities. They could use an update and the hallway smelled terrible. Other than that it was a great stay!
Stayed 2 nights in Dec 2023
Response from Guest Service on Dec 23, 2023
Thank you for visiting us. I'm glad you enjoyed your stay overall. We're working on that update right now, new paint and new carpet throughout is the first couple of steps. Check back with us, I think you'll be pleased.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated but good hotel.
Staff was very friendly and understanding. Even gave us a free pass for drive-thru lights ($30 value). Room was pretty clean. Pool was nice and very warm! Breakfast was good with plenty of room for seating. Will definitely stay here again!
Stayed 1 night in Dec 2023
Response from Guest Service on Dec 23, 2023
Thanks so much for staying with us. I'm glad to hear you enjoyed your visit with us. We'll look forward to seeing you next time.