Alberca techada, alberca al aire libre y camastros

Opiniones de Chateau On The Lake Resort Spa and Convention Center

4 out of 5
Chateau On The Lake Resort Spa and Convention Center
415 North State Highway 265, Branson, MO

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 753 de 1373 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 327 de 1373 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 160 de 1373 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 82 de 1373 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 51 de 1373 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ingrid

Viaje en pareja
El sanitario estaba mal lavado. Y el papel higiénico desordenado!
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 7 nov. 2023
Dear Ingrid,I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with other travelers and us; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area.Sincerely,John ParkerGeneral Manager

10/10 Excelente

Ernesto

Se hospedó 1 noche en julio de 2023
Respuesta de GM, el 19 jul. 2023
Dear Ernesto,It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again.Best,John ParkerGeneral Manager

10/10 Excelente

oscar

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
a very nice place I recommend it
Respuesta de GM, el 9 ene. 2023
Dear oscar,We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best,Jon A. DavidsonGeneral Manager

6/10 Aceptable

Lucilo

Se hospedó 4 noches en diciembre de 2021

8/10 Bueno

Ben

Everything was perfect! The only issues was the room was very dusty and the toilet looked dirty or stained.
Se hospedó 3 noches en abril de 2024
Respuesta de GM, el 23 abr. 2024
Dear Ben, Thank you for sharing your kind feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for our cleanliness oversights. We hope this will become the first of many visits. Best, John Parker, GM

6/10 Aceptable

Heather

Viaje familiar
No le gustó: Servicio y personal
Front desk was not prepared for our arrival
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 19 abr. 2024
Dear Heather, I'm very sorry for your poor arrival experience and regret any frustration caused. It was our pleasure hosting you, and we hope to see you again for a flawless experience. Sincerely, John Parker, GM

10/10 Excelente

joann

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Food was wonderful for our conference, fresh "light breakfast" was yogurt, granola, fresh fruit, and egg sandwiches, or biscuits daily. Beverages throughout the day. Very clean and friendly staff. A most enjoyable stay.
Se hospedó 4 noches en abril de 2024
Respuesta de GM, el 17 abr. 2024
Dear joann, It is wonderful to hear that we provided an enjoyable conference experience! Thank you for taking the time to share the highlights of your stay. We hope to have the opportunity to host you again soon. Best, John Parker, GM

10/10 Excelente

Patricia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ambience of the place
Se hospedó 3 noches en marzo de 2024
Respuesta de GM, el 11 abr. 2024
Dear Patricia, We appreciate your kind review and are glad to know you enjoyed our resort while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best, John Parker, GM

10/10 Excelente

Christy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful view. Friendly and helpful staff.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 11 abr. 2024
Dear Christy, Thank you for your kind rating! We are delighted to know that our team was able to provide you with an exceptional stay. It was truly a pleasure to have you as our guest, and we would be honored to welcome you back again soon. Best, John Parker, GM

8/10 Bueno

Deanna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel. Very friendly. A little pricey. Kids loved it.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 4 abr. 2024
Dear Deanna, Your feedback is welcomed and appreciated. Reflections like yours allow us to monitor our guest experience. I’m glad to hear you enjoyed our friendly service and very nice hotel. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, John Parker, GM

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great views and loved the balcony
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 4 abr. 2024
Dear Karen, Thank you for taking the time to reflect on your recent stay with us and for sharing your experience with other travelers. We are pleased to learn that the great views and your balcony were the highlights of your visit. It's great to hear that we were able to provide you with a satisfying stay. We look forward to welcoming you back again in the future. Best, John Parker, GM

2/10 Terrible

Danny

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
The w Alls are very thin you can hear all conversations in the hall way and in all rooms around the room. Very short staffed
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 1 abr. 2024
Dear Danny, I am sorry to hear that noise pollution disturbed your comfort during your stay. Please accept my apologies for any inconvenience caused. At our hotel, providing our guests with a comfortable and enjoyable stay is our top priority, and we regret that we did not meet your expectations. We appreciate your feedback as it helps us to improve the guest experience. Thank you for taking the time to share your review. Sincerely, John Parker, GM

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Terry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Atmosphere
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 1 abr. 2024
Dear Terry, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, John Parker, GM

6/10 Aceptable

David

Le gustó: Servicio y personal
It was a beautiful hotel. Not everything was open and they dont clean or check on the rooms unless you ask. Meaning we ran out of towels and tp
Se hospedó 7 noches en marzo de 2024
Respuesta de GM, el 31 mar. 2024
Dear David, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, John Parker, GM

10/10 Excelente

Samantha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Kim

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent retreat option!
Se hospedó 3 noches en marzo de 2024
Respuesta de GM, el 31 mar. 2024
Dear Kim, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, John Parker, GM

10/10 Excelente

Jennifer

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 19 abr. 2024
Dear Jennifer, It's lovely to know you enjoyed your stay. Thank you for your time sharing a review, and we hope to see you again. Best, John Parker, GM

10/10 Excelente

Megan

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I slept like a baby on the bed that was in the hotel room , beautiful scenery, so quiet and peaceful I never heard anyone else while we were in our room .
Respuesta de GM, el 27 mar. 2024
Dear Megan, It is wonderful to hear that you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, John Parker, GM

10/10 Excelente

Janet

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Gregory

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property. So many amenities. And we were upgraded to a suite on the 10th floor which was so kind. We would highly recommend this property.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 25 mar. 2024
Dear Gregory, I’m so glad you enjoyed our resort and amenities! Thank you for your time in reviewing your stay, and we hope to host you again soon for another great guest experience. Best, John Parker, GM

4/10 Malo

LC

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The Hot Tub is not a Hot Tub. Jets qont even touch the back and temp was like bath water. Sauna closes at 6pm... Really! Outside of that the stay this far is fine.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 24 mar. 2024
Dear LC, I’m sorry that you found our amenities underwhelming; please forgive us. Guest satisfaction is our highest priority and I regret that we left you disappointed. Your feedback is appreciated as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, John Parker GM

8/10 Bueno

Don

Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Huimei

No le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 24 mar. 2024
Dear Huimei, Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon. Sincerely, John Parker GM

6/10 Aceptable

Megan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The property was nice, dated but clean. I didn’t like that I had to pay resort fees upon check out, the price per night should be the price per night. Also as a disabled individual, I had to pay $40 to park in a handicapped parking space. You shouldn’t have to pay for parking at this hotel period, disabled or not.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 22 mar. 2024
Dear Mega, Thank you for choosing our resort. We offer various lakeside amenities such as pools, boat docks, tennis courts, and more, which are sustained through our resort fees. Your feedback is highly appreciated and we take it into consideration as we monitor our offerings. We were delighted to have you as our guest and we hope to see you again. Sincerely, John Parker, GM

10/10 Excelente

Leslie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de GM, el 26 mar. 2024
Dear Leslie, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, John Parker, GM

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front desk was amazing
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 21 mar. 2024
Dear John, Thank you for your high accolades regarding our front desk staff! We loved hosting you and hope to see you in the near future. Best, John Parker, GM

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We loved the beautiful indoor waterfall and the decor was as we were in a lodge in Colorado!
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 21 mar. 2024
Dear Brian, It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to our area. Best, John Parker, GM

10/10 Excelente

CASSANDRA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Celdon

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 21 mar. 2024
Dear Laura, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, John Parker, GM

4/10 Malo

Chuck

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The room was very outdated and needs to be renovated. The hotel needs to have a nightly rate and quit adding all those extra charges, like parking and resort fees.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 18 mar. 2024
Dear Chuck, I am sorry to hear that your stay with us was not enjoyable, and that we failed to meet your expectations. We always strive to ensure our guests have a pleasant experience, and it's disappointing to learn that we let you down. I apologize for the shortcomings on our part, and I hope we get an opportunity to make it right and provide you with a better experience in the future. Sincerely, John Parker, GM

8/10 Bueno

Jordan, republic

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 21 mar. 2024
Dear Jordan, Thank you for your time in sharing your kind review, and please visit us again. Best, John Parker, GM

10/10 Excelente

Diana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice property. Kids loved the saltwater pool
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 16 mar. 2024
Dear Diana, We appreciate your feedback on your delightful stay, especially knowing you enjoyed relaxing by our refreshing pool! Hosting you was a pleasure, and we look forward to providing you with another opportunity to unwind with us in the near future. Best, John Parker GM

4/10 Malo

Sandra

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
I thought it was terrible that we had to pay to park.It’s not like we were in NYC where parking comes at a premium.I felt like we overpaid for what services we got.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 14 mar. 2024
Dear Sandra, We apologize for any frustration you may have experienced regarding our parking fee. We have separate charges for parking to cater to our guests who do not have vehicles. We appreciate your feedback and will consider it while evaluating our guest offerings. We hope you'll return soon. Sincerely, John Parker GM

6/10 Aceptable

Ginny

Viaje familiar
No le gustó: Limpieza y servicios
Chase at the front desk was amazing! Lattes at sweet shoppe were perfection! Both of these people saved me from leaving a terrible review. The restaurant had selective hours and almost told us to go eat elsewhere 30 minutes before they closed. They also provide no room service but state it on the website that they do. Nothing was open past 9pm and the staff could not give us complimentary bottled waters even after 9pm. Rooms didn’t scream clean. They weren’t dirty but not hotel clean. Overall, for what we were paying I wish there hours of restaurants and bars and kid stuff were open longer because you don’t get back from shows until after 9pm so all the amenities are worthless if you dont have access to them.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 14 mar. 2024
Dear Ginny, I apologize that you did not perceive us to offer good value, and that our guest services did not meet your expectations. At our establishment, guest satisfaction is of utmost importance, and it is regrettable that we did not make a better impression on you. Your feedback is valuable to us, and we appreciate you taking the time to share your review with us. We will use your feedback to improve our services for future guests. Sincerely, John Parker GM

8/10 Bueno

Cheryl

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The view from your room balcony is beautiful! That is the best part of the stay! I had several issues: 1. At check in I was not told that your room will only be cleaned/clean towels left if requested. I checked in on a Friday and on Sunday i called the front desk to ask why my room hadn't been cleaned and what's when i found out it needed to be requested! At that time i put in a request for a Monday clean. Monday evening my room still hadn't been cleaned and no clean towels left! I went to the front desk and spoke to the manager. She assured me it would be cleaned before we returned for the evening. Got back to my room and the trash was gone and clean towels left. No clean sheets, sinks not wiped down, room not vacuumed. 2. Ordered room service (no one delivers, you get a call when it's ready abd pick it up yourself) and an item was left off 1 of the meals. Called the restaurant and had to leave a message. No one called back to correct the issue. I will say the food that we received was amazing! The most frustrating thing about the whole ordeal is the hotel charges a resort fee, but for what??? They even charge $7 if you drink the bottled water in ypur room! On a positive note, i was refunded the resort fee for 4 nights and the $10/day parking!
Se hospedó 3 noches en marzo de 2024
Respuesta de GM, el 14 mar. 2024
Dear Cheryl, "We offer our sincere apologies for the miscommunication regarding our housekeeping procedures and for the delay in fulfilling your request for a room cleaning service. As guest satisfaction is our top priority, we are sorry that we were not able to leave a better impression on you. We appreciate your valuable feedback and will take it into consideration for future stays. Thank you for taking the time to share your review with us and we hope to host you again. Sincerely, John Parker GM

10/10 Excelente

Jim

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great! They were all very accommodating and helpful and the place was amazing!
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 14 mar. 2024
Dear Jim, We are delighted to learn that you had an exceptional experience at the Chateau on the Lake. Please know that it was our pleasure to host you, and we look forward to welcoming you back soon. Thank you for choosing us! Best, John Parker GM

10/10 Excelente

Donna

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

JODI

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property has everything you will need. The location is out of the way if you want to see alot in town.
Se hospedó 3 noches en marzo de 2024
Respuesta de GM, el 13 mar. 2024
Dear JODI, It was our pleasure to have you as our guest and we greatly appreciate your kind review. Thank you for choosing to spend your time at our Chateau on the Lake Resort in Branson. Please know that we are always ready and excited to welcome you back whenever you return to the area. Best, John Parker GM

10/10 Excelente

Rachel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The multiple onsite dining options and movie room were really nice features
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 13 mar. 2024
Dear Rachel, Our hotel's range of amenities has left a lasting impression on many of our guests, and we are thrilled to hear that you found them exceptional as well. We sincerely appreciate you choosing our hotel, and we hope to have the pleasure of welcoming you back soon! Best, John Parker GM

10/10 Excelente

Colin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay at the chateau on the lake. Beautiful property.
Se hospedó 4 noches en marzo de 2024
Respuesta de GM, el 12 mar. 2024
Dear Colin, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, John Parker GM

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Michelle, el 16 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Tammie, GREENWOOD

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and very quiet. I was able to go to bed early and was never disturbed once during our stay. Highly recommend for early risers and couples. View was hard to beat as well. Room overlooking the lake was stunning.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 11 mar. 2024
Dear Tammie, Thank you so much for taking the time to share your feedback with us! We are so thrilled to hear that you enjoyed your stay and that you would highly recommend our property. We look forward to welcoming you back again for memorable moments. Best, John Parker GM

10/10 Excelente

Adrianne

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Leslie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had never stayed there before. Always drove by it on the way to SDC. Rooms were quiet and clean. Maybe it is not for us, I did not see what the $32 site fee got us. And not used to paying to park. The man out front took our bags up and he was nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 11 mar. 2024
Dear Leslie, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay. We hope this will become the first of many visits. Best, John Parker GM

10/10 Excelente

Russell

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautifully maintained hotel and grounds. Impeccable staff from the door man to registration to the food service staff and bartender. Worth every penny. The only downside I could find were the restoration and spa hours were quite limited.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 10 mar. 2024
Dear Russell, We appreciate you sharing your experience with us. It's great to hear you enjoyed our beautiful hotel and friendly service! I look forward to sharing your review with the associates who are truly dedicated to every detail of your stay. It was a pleasure to host you; should your travels bring you back to the area, we hope you will think of us. Best, John Parker GM

10/10 Excelente

DANIEL D

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location was perfect. Also if you didn’t want to leave they have everything on site. The staff was also excellent!
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 10 mar. 2024
Dear DANIEL D, Thank you for your kind review. We believe the details do make the trip, and it is our pleasure to go above and beyond for our guests! We enjoyed having you as our guest and hope we can welcome you again soon. Best, John Parker GM

10/10 Excelente

Gina

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I can't say enough good things about the staff. The facility was quiet and made for a comfortable peaceful stay.
Se hospedó 3 noches en marzo de 2024
Respuesta de GM, el 10 mar. 2024
Dear Gina, I am delighted to hear from you and learn of the comfort you experienced with us! I sincerely appreciate you taking the time to recognize our friendly staff and the level of service they provide! It was a pleasure to host you; we hope to welcome you back soon. Best, John Parker GM

4/10 Malo

romana

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The rooms need a slot of upgrading. He staff is excellent
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 5 mar. 2024
Dear romana, We apologize for not being able to provide you with a pleasant stay during your recent visit. We value your feedback and will take it into consideration to ensure that our services meet your expectations on your next visit. Thank you for choosing to stay with us. Sincerely, John Parker GM