Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Needs renovation

Posted Jun 18, 2015
Pros: Essentials were stocked in the room. Breakfast was great and the staff was very friendly. Cereal, fruit, yogurt, waffles, hot breakfast.
Cons: Renovate the rooms, starting with the beds and sofa beds.
Location: Great central location. Restaurants and golfing near by.
There were several issues with our stay, from the moment we entered the building. There was a horrible smell when we walked into the building. The smell was throughout. We saw a plumbing van in front of the building so something must have broke. It was terrible. The 1 bedroom suite was in need of renovation/furniture replacement. The sofa bed mattress was stained and severely worn. The battery case on the TV remote was broken and the batteries kept falling out. The TV reception was spotty and continually lost signal. All the essentials were stocked in the room. The breakfast was great and the staff was very friendly. They had cereal, fruit, yogurt, waffles, hot breakfast such as biscuits/gravy, pancakes etc. We've stayed at several Marriott Residence Inn's and unfortunately they've all been going downhill over the past few years as far as the rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2015
Great hotel. Location was convenient to all major attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler from california.

Close to everything but off the busy 76 road.we

Posted May 27, 2015
Pros: Almost everything especially the staff the good breakfast and the spacious and clean rooms.
Cons: Move the silly placed fire Pitt away from the bedrooms.
Location: Location great and near the centre of every thing.bill
We were given a room 218 that was overlooking the patio with a fire pit and chairs and, the first three nights were bad with people drinking and being very loud until after midnight despite the night shift lady trying her best to make them be quiet,.we then insisted on a room change and the rest of our holiday at the hotel was great with a good selection for breakfast with very good staff especially at breakfast time. Why they would put a fire Pitt and seating area outside bedroom windows to be used until the early hours is beyond us as we have travelled around the world and never had this problem before.
Comment from Hotel Management
May 29, 2015 by Genesis, Hotel Management
Thank you so much for letting usknow about your stay! I would like to apologize for the noise and inconvenience you encountered due to the patio area. We do have a rule that is closes at 10pm, and I am sorry we cold not get everyone to go by that. I am glad you enjoyed the rest of your stay, and that we were able to move you to a quieter location. Thank you again for choosing to stay with us, we appreciate your letting us host you during your stay in Branson, and we look forward to the opportunity again!
3 out of 5
by A verified traveler from Texas

Posted May 1, 2015
Pros: Location
Cons: Hotel needs renovation. Carpet in hallways and our room looked worn.
Location: Close to theaters.
Friendly staff, but hotel needs renovation. Outside smelled like cigarettes. Have smoking areas away from door entrances. Cigarette butts needs to be picked up. Put up signs for guest who smoke to not throw cigarette butts on the grounds. Also, have signs requesting pet owners to pick up their pets droppings.
Comment from Hotel Management
May 29, 2015 by Genesis, Hotel Management
Thank you so much for your review of our hotel, we appreciate any and all comments that can help us to provide more memorable experiences. I do apologize for the inconveniences you encountered during your stay, we are planning a renovation for later this year, and this should address the issues you mentioned. I am glad you enjoyed our friendly staff, we do pride ourselves on our great staff, most of which have been with us for several years! Thank you again for your comments & for staying with us, we hope to see you again soon!
2 out of 5
by A verified traveler from arkansas

No room

Posted Apr 14, 2015
Pros: friendly staff
Cons: If someone reserves a room and arrives late at night to be told it is not possible to fulfill the agreement, DO NOT CHARGE FOR IT!
Location: Branson is a nice place to visit, shop, dine, and shows.
I had reserved a 2 bedroom suite. When we arrived we were told there was a problem and the previous people had tore the sink out of the 2 bedroom. We were offered 2 rooms instead. Well we could not really leave the kids in another room and did not want to split our daughter and her guest up. My husband drove the 3 hours back home that night so the girls and I could stay in a 1 bedroom. That put me on the fold out couch and it was terrible. The staff was very nice but our stay was ruined and I was charged for it.
4 out of 5
Recommended
for Families
by Mark from ar

NICE

Posted Apr 3, 2015 on Hotels
The stay was fine rooms a little warm Thank you
3 out of 5
Recommended
for Getaway With Friends
by Cammy Jo from Arkansas

Ehh. It worked

Posted Mar 29, 2015 on Hotels
I believed the bed was to be a queen but certainly seemed smaller than our queen beds at home.
5 out of 5
Recommended
for Families
by Jennifer

This traveler left a rating score only Posted Mar 29, 2015 on Hotels
2 out of 5
Recommended
for Families
by Bradley from St. Charles MO

Uncomfortable beds

Posted Mar 24, 2015 on Hotels
The staff was very friendly and helpful during our stay. Unfortunately the beds in the rooms were incredibly uncomfortable which lead to sleepless nights and brought down the overall mood of the trip
Comment from Hotel Management
May 30, 2015 by Genesis, Hotel Management
Thank you for your comments regarding your stay at our hotel. I apologize for the beds not being comfortable enough for you during your stay with us, and we did just replace all of our beds in the hotel just over a year ago. I sincerely hope you will try us again on your next visit to Branson. Thank you so much for letting us host you during your stay here in Branson!
4 out of 5
Recommended
for Everyone
by A verified traveler from Webb City, MO

Great place to stay.

Posted Mar 22, 2015
We've stayed at this Residence Inn several times. Rooms are nice. Pool is great. Easy parking. Breakfast is always good. Staff is helpful .
Comment from Hotel Management
Mar 27, 2015 by Genesis, Hotel Management
Thank you for the great comments about our hotel and our staff! We appreciate you letting everyone know about us! Thank you so much for letting us host you during your recent visit to Branson, we hope to see you return again soon!