Ratings based on 1,601 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Lee Summit MO
Awesome experiencePosted May 26, 2015
Love it. Awesome hotel and easy to book. Highly recommended.
for Everyoneby A verified travelerfrom Carl Junction, MO
Lots of amenities on site, but far from food storePosted May 26, 2015
Check in is strictly 4 pm not a min sooner, they do allow use of the game room and amenities if you arrive before 4. Nearest grocery shopping is a gas station pantry that charges double for basic groceries so bring your own! They offer NO restaurant or bar or food service of any kind other than vending machines. Our room was decently clean, but far from the main lobby or pools. It was a car drive to get to them. Annoying if you forgot something in your room. The staff in the activity room was nice and played with the kids if they needed a parter for air hockey. The mini golf was pretty good and the playground was perfect for toddler sized kids. Most of the public areas didn't allow alcohol, or even food or drink so don't plan on eating poolside unless you are outside the gate at a designated picnic table. Kids under 14 aren't allowed in the "game room" by themselves which is inconvenient considering there is always a staff member present. Overall, a great resort with a schedule of daily activities and many amenities on site that make it very convenient to spend time all inclusive. If you don't want to be haggled by timeshare sales reps, DO NOT go to concierge at check in or check out to "redeem your free gifts". We weren't approached one time by the reps or staff because we didn't go over there and never gave them our phone number or personal information.
for Everyoneby A verified traveler
Excellent Experience!Posted May 26, 2015
The 2 room condo was awesome! We were there memorial day weekend (busy) and couldn't hear anyone around us regardless of what other review say. At check-in you can select whether you want marketing to contact you or not , I checked no an never heard a word from anyone. The condo was clean and had all the kitchen appliances you could want; full size refrigerator/stove/microwave/dish washer, toaster, coffee pot, blender, mixing bowls, baking sheets, plates, bowls, cooking utensils, etc. The living room and each bedroom had large screen TVs. There were two full baths and a clothes washer and dryer. Will be there again for sure!
for Everyoneby A verified traveler
Very nice, family friendly hotelPosted May 23, 2015
We were greeted with kindness. Arriving late they graciously extended our check out for 1 hour longer.
for Everyoneby A verified travelerfrom AR
Great hotel close to lots of activitiesPosted May 18, 2015
Had a good time, nice hotel and amenities. Great staff
for Everyoneby A verified travelerfrom Salem, MO
Great, Grand, WonderfulPosted May 12, 2015
Honestly one of the best places I have stayed in a long time. Wonderful rooms, friendly staff.
for Everyoneby A verified travelerfrom Missouri
100% Satisfaction 100% FunPosted May 11, 2015
Location: Branson, Silver Dollar City, Ozark Mountains
Our stay was better than perfect. The accommodations were modern, clean, and comfortable. Everything we needed and more! We enjoyed the home away from home feel of the spacious unit with all it's lovely accoutrements, such as the full kitchen, screened in patio and jet tub! The grounds are beautifully maintained and the outdoor activity areas are well done! The game room was alot of fun for the family and every single staff member was kind and professional. We highly recommend The Suites at Fall Creek, Branson! We even went down to Lake Taneycomo and enjoyed the Marina. The dam was open and the water was swift. They told us in an hour it would be still again. It was wondrous and beautiful!! We were in the 2br, 2ba family unit and our only complaint is that we couldn't stay longer! ( I read the reviews before booking. We did not pursue the free gift, and experienced ZERO contact or pressure regarding the time-share. If I were in the market for a time share, I would seriously consider Diamond Resorts, based on our experience. The only sales pitch was the nice poster in the elevators) We hope to go again, soon!
by A verified travelerfrom Missouri
Nice place and location! RUDE employees!Posted May 4, 2015
When we arrived I went in to check in and the lady at the door that was supposed to greet people never said a word to me. Im only mentioning this because she spoke to everyone else. I was wearing a tank top and the other couples were wearing polo shirts. Next i go to the desk and the lady acted like she was to good to speak to me. She gets me checked finally but didn't say much. We get to our room, it was nice. We went to the pool after we got back from dinner and it was nice. The gentleman at the activity center was real nice but they were closed when we went to return the towels and had to at the front desk. Once again a very rude lady checked them in.
Comment from Hotel Management
May 6, 2015 by Diamond Resorts International, Hotel Management
Thank you for the feedback regarding your recent stay at The Suites at Fall Creek. We pride ourselves and our team on honesty, integrity and above all service excellence and our brand is important which is why we govern our service & products consistently and are disheartened to hear that of your experience. Please be assured that your concerns will be addressed with the appropriate team for training and coaching purposes.
for Everyoneby A verified travelerfrom Louisville, KY.
Beautiful and somewhat quiet.Posted May 3, 2015
Pros: Off the beaten path, clean, great grounds keeping.
Cons: Ceiling/floor sound proofing.
Everything about this hotel was picture perfect, almost. Only complaints I had was the sound proofing between floors wasn't that great. We had a third floor room, the occupants above us seemed to walk around throughout to entire night, with every step being heard through the ceiling. Other than that, great stay.
by A verified travelerfrom burlison tn
very dissapointedPosted Apr 30, 2015
Location: plenty to do
they did not have a hotel bar or place to eat there hot tub was out inside ! we didn't get the room we were told we had and some how someone either from here or there got ahold to our account and started with drawing money out of our checking account so someone needs to contact us before the law gets involved ! will not ever book another room through here ! and will make sure I post this so it will go viral so more people won't get taken !