Exterior

Reviews of Holiday Inn Express Hotel & Suites Branson 76 Central, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 284 out of 704 reviews" "
Rating 8 - Good. 205 out of 704 reviews" "
Rating 6 - Okay. 116 out of 704 reviews" "
Rating 4 - Poor. 62 out of 704 reviews" "
Rating 2 - Terrible. 37 out of 704 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Pamela

Disliked: Property conditions & facilities
I was very disappointed that.most of the motel was being renovated & it wwas not disclosed to me. The breakfast was little to be desired. I should have got a discount. 1/2 service=discount
Stayed 1 night in Apr 2024
Response from Jose on Apr 8, 2024
Dear Pamela, thank you for sharing your feedback with us. We sincerely apologize for the disappointment caused by our ongoing renovations and the quality of our breakfast offerings. We understand your frustration and regret any inconvenience this may have caused during your stay. Your satisfaction is important to us, and we appreciate your suggestion regarding a discount for the inconvenience. Please know that your feedback has been noted, and we will take it into consideration as we continue to improve our services and communicate with our guests more effectively.

10/10 Excellent

BRENDA

Stayed 1 night in Mar 2024
Response from Jose on Apr 1, 2024
Dear Brenda, we are thrilled to hear that you enjoyed your stay with us. We're delighted to have met your expectations. We look forward to welcoming you back once our renovation is complete.

8/10 Good

nancy

Liked: Cleanliness, amenities, property conditions & facilities
convenient to Grand Village shopping
Stayed 1 night in Mar 2024
Response from Darshan on Mar 13, 2024
Dear Nancy, Thank you for your recent stay and for taking the time to share your feedback. We're thrilled to hear that you enjoyed our cleanliness, amenities, and property conditions, as well as our convenient location near the Grand Village shopping area. Your positive comments mean a lot to us and will serve as encouragement to our team. We look forward to welcoming you back to Holiday Inn Express in Branson for another pleasant stay.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Like cleanliness and breakgast
Response from Darshan on Mar 6, 2024
Dear Linda, Thank you for choosing to stay with us and for sharing your excellent experience! We're thrilled to hear that you appreciated our cleanliness, staff, and property conditions. It's wonderful to know that you enjoyed our breakfast offerings as well.Your positive feedback means a lot to us, and we'll continue to uphold our high standards to ensure every guest has a memorable stay.We look forward to welcoming you back to Holiday Inn Express in Branson for another fantastic experience.

8/10 Good

Meredith

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Construction noises were loud but nothing too bad
Stayed 1 night in Jan 2024
Response from Darshan on Jan 25, 2024
Dear Meredith,Thank you for choosing Holiday Inn Express in Branson. Delighted you enjoyed cleanliness, amenities, and property conditions. Apologies for any construction noise. Your feedback is invaluable as we enhance our guest experience. For further assistance, please feel free to contact us directly at the property. We look forward to hosting you again for an even more relaxing stay.

4/10 Poor

Brian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Old run down Gross rooms Redone bathrooms Perfume smell covering mold smell Nice front desk people
Stayed 1 night in Dec 2023
Response from Michell on Jan 2, 2024
Thank you for writing a review. As I am sure you noticed we are in the middle of a complete renovation. We recognized the hotel needed an update and that is exactly what we are doing.

4/10 Poor

Jaime

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We rented two rooms for our stay since there were 8 of us and a baby in our traveling group. We checked in, and the lobby was nice. The girl at check-in was polite. When we get to our rooms me, my huband, son and daughter in law with the baby took the first room. My daughter, her husband and child took the other room. The first room was dirty, there was half-eaten pizza left on the floor from the previous person. It was very noticeable. I don't know how the housekeepers could havemissed it unless it was done on purpose. Everything about the room felt dirty, the phone had sticky stuff on it, the water kept getting cold during the shower, and there was no water pressureĺ
Stayed 1 night in Dec 2023
Response from Michell on Dec 19, 2023
Thank you for taking the time to write a review. I apologize the hotel did not live up to your expectations. We take cleanliness very seriously and want all our guests to have an enjoyable stay in a clean room. We are in the process of renovating the hotel, I hope you will come back and give us another try. Thank you again.

2/10 Terrible

Boualaphanh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably isn't a construction but did not note it on the web page
Response from Michell on Dec 18, 2023
Thank you for the review. We are currently updating the hotel and completing a remodel. I hope the construction did not change your experience and you will come back and stay with us again soon.

2/10 Terrible

Amanda

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The elevators weren’t working, our room flooded from the toilet and we hadn’t even used the toilet. We got moved to other room which was next to the employee room. The noise was unbearable.
Stayed 1 night in Dec 2023
Response from Michell on Dec 18, 2023
Thank you for the review, I apologize that you did not have a better experience during your stay. We are currently remodeling the hotel and I hope you will come back and give us another try.

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Jose on Dec 15, 2023
Carlos, Thank you for the magnificent review! We hope to serve you in the future.

4/10 Poor

Ashley

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not very restful
The room was small and the facility is definitely older which is fine. unfortunately the walls are paper thin and we could not get any sleep. No one was making unreasonable noise for staff to address it’s just not a quiet building.
Stayed 1 night in Dec 2023
Response from Michell on Dec 11, 2023
I apologize the hotel did not live up to your expectations. We are in the middle of a renovation to make the hotel more enjoyable for all our guests and I hope you will come back and give us another try.

2/10 Terrible

Twyla

Traveled with family
Liked: Cleanliness
When we tried to check in we could not. So we waited but when we came back we were offered a room in the back that we felt was unsafe.I would hate to feel that are color was the reason for this.
Stayed 2 nights in Nov 2023
Response from Jose on Dec 15, 2023
Twyla, I apologize to hear you had such a frustrating experience, we are known for our exceptional attention to detail, and we regret that we missed the mark. I would like to investigate your feedback further.

10/10 Excellent

Kathy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved all. Especially Jenny at front desk, always friendly and respectful.
Stayed 3 nights in Nov 2023
Response from Michell on Nov 27, 2023
Thank you for taking the time to write a review and acknowledging Jenny. We hope you will come back again soon and thank you again.

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY FRIENDLY. GREAT BREAKFAST. AND QUIET FOR SOME VERY TIRED TRAVLERS ! THANK YOU !!!!!
Stayed 2 nights in Nov 2023
Response from Michell on Nov 23, 2023
Thank you for taking the time to write a review. We are so happy you enjoyed your stay and took advantage of our wonderful hot breakfast. We hope you come back and stay again very soon.

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Michell on Nov 21, 2023
Thank you for the 10 out of 10 review. We are so happy you had a great experience while staying with us. Please come stay with us again, we are currently updating the hotel for our guests enjoyment.

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities
Limited Breakfast. Parking in construction area.
Stayed 2 nights in Nov 2023
Response from Michell on Nov 20, 2023
Thank you for taking the time to write a review. We are currently renovating, however we have left a large amount of parking for our guests, I apologize if you were not informed of the additional parking. I hope you will come back and stay with us again soon.

6/10 Okay

CAROLYN

Updates coming
Staff was friendly. Hotel is old---and---is going through a renovation area by area. Unfortunately our room had not been updated. While bathrooms were clean the flow of water was not the best. Beds were made daily but of course not as comfortable as we have at home. All in all I gave it an average because it wasn't unbearable just needs to be updated and staff was very friendly.
Stayed 3 nights in Nov 2023
Response from Michell on Nov 16, 2023
thank you for taking the time to write a review. We hope to have the whole hotel renovated by Spring 2024 and I hope you will come back and stay with us again soon. Thank you again!

10/10 Excellent

Sue

Stayed 2 nights in Nov 2023
Response from Michell on Dec 11, 2023
Thank you for taking the time to post a review. We appreciate the 5 out of 5 rating.

10/10 Excellent

Royden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great & easy to access. Great professional staff here as well.
Stayed 1 night in Nov 2023
Response from Michell on Nov 13, 2023
Thank you for taking the time to do a review. We appreciate you sharing your experience and we hope you will come stay with us again soon.

8/10 Good

Roberta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds was comfortable. Clean,good breakfast, no water pressure! I will stay again
Stayed 2 nights in Nov 2023
Response from Michell on Nov 13, 2023
Thank you for the review. We think we have the best hotel breakfast in town and I am glad you took advantage of it while you stayed with us. I apologize the water pressure in your room was not up to your standards. We look forward to having you stay with us again soon.

6/10 Okay

Stacey

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff. Comfortable beds. Clean. Decent breakfast. Good location. Ac/heat didn’t work well. Corner Bathroom very small.
Stayed 1 night in Nov 2023
Response from Michell on Nov 7, 2023
Thank you for taking the time to complete a review. I apologize that you found our bathrooms small. We just completed renovating them and making huge improvements to our bathrooms. We are also starting a renovation on the rest of the hotel and I hope you will come back and stay with us again soon.

4/10 Poor

Michelle

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Very disappointing
Disappointing - I reserved a room to fit 5 and was given a room that tightly fit 4. I was told the hotel was sold out and there was nothing they could do but cancel the reservation. The requests I made were also not fulfilled. The bathroom floor was dirty and the elevator at our end of the hotel was broken.
Stayed 1 night in Oct 2023
Response from Michell on Oct 24, 2023
Thank you for taking the time to write a review. I want to apologize for the room not meeting your expectations and one of the elevators not working during your stay. We were unaware of any advertisements stating the room type you booked held 5 guests. We will work to change that. Again thank you for your review.

6/10 Okay

Mary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Definitely needs updating, it is close to everything. Would not stay again. Staff was very nice.
Stayed 1 night in Sep 2023
Response from Jose on Oct 23, 2023
Mary, thank you for choosing us! Please know that we have a full hotel renovation scheduled to start this December. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception!

8/10 Good

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The continental breakfast wasn't good.
Stayed 4 nights in Oct 2023
Response from Michell on Oct 10, 2023
Thank you for taking the time to complete a review. I apologize for the breakfast not living up to your expectations. We work hard to always have a hot fresh breakfast for all of our guests.

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jose on Oct 23, 2023
Patricia, thank you for staying with us! We are normally known for our exceptional attention to detail, and we regret that we missed the mark. I would like to investigate your feedback further. Please contact me directly at the hotel, we will work to resolve this matter quickly.

2/10 Terrible

Jamie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I used my debit card it shows it took it out of my account and they said it declined and I had to pay cash but my bank is saying it was deducted from my account not happy $353.00 paid twice
Stayed 1 night in Sep 2023
Response from Jose on Oct 23, 2023
Jamie, thank you for choosing to stay with us! I am extremely sorry for the bad experience you had with during your stay. Please reach out to me and I will investigate further.

4/10 Poor

Penny

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
First room had a refrigerator that was being defrosted, dripping water and not working. Front desk was unaware of it. Changed our room. New riom had drapes that will not close to block out bright outside lighting. Went to the pol which had a woggly entry railing. There was what appeared to be human feces as well as 4 dirty q-tips right outside the entrance to the pool area. All in all, we should have spent the extra $40 and gone to an upscale hotel instead.
Stayed 1 night in Sep 2023
Response from Michell on Sep 8, 2023
I apologize you did not have a better experience during your stay. We strive to keep the hotel clean and fresh for all guests. We take a lot of pride in our hotel and our pool and we clean it multiple times a day and make sure it is up and running as well as clean and ready for guests.

10/10 Excellent

Chrissy

Traveled with family
Great stay! Always is!
Stayed 1 night in Aug 2023
Response from Michell on Sep 6, 2023
Thank you for taking the time to complete a review, we appreciate it. I am so happy you had a great stay, I hope you will come back and visit us again soon!

8/10 Good

Kandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Sep 4, 2023
Thank you for taking the time to rate us! We hope you come stay with us again soon.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 4, 2023
Thank you for the great review. We hope you will come back and stay with us soon!

8/10 Good

Elyse

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
More parking in back but alot of people hanging out back there....and 1st floor would of been a great floor to stay on because the walk out to pool (with kids) but thats where smoke smell was and lots of loud noises and doors prop open.
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 4, 2023
Thank you for the review. I apologize if other guests were not respectful while smoking. I hope you enjoyed the hotel and amenities and come back and see us soon.

10/10 Excellent

Mandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Easy checking in and out. Rooms were very clean and nice.
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 4, 2023
Thank you for the awesome review! We hope you will come visit us again soon!

4/10 Poor

deanna

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
My card was charged twice, it was very noisy you can people talking in the hallway you can hear the people above you walking,showering and flushing the toilet the balcony doors are extremely hard to open the air conditioner was very loud people playing loud music in the parking lot late at night and early in the morning I would not recommend staying here
Stayed 3 nights in Aug 2023

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Aug 2023
Response from Jose on Aug 19, 2023
Thank you for the magnificent score! We hope to serve you in the future.

6/10 Okay

Candace

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property was very outdated and some of the area was going through a renovation but had lots of work that needed to be done. It smelled musty and wasn’t as nice as I was expecting it to be.
Stayed 1 night in Aug 2023
Response from Jose on Aug 14, 2023
Candace, thank you for choosing to stay with us! I apologize that we did not meet your expectations. I hope that you give us another chance after our renovation is complete!

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family vacation
We had a wonderful time my son & his two children: the staff was great & very helpful about the entertainment
Stayed 3 nights in Aug 2023
Response from Jose on Aug 14, 2023
Thank you for the kind words! We hope to serve you in the future.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The hotel is being remodeled and they should post that on their site. The bathroom door and the door to the balcony were very difficult to close and open. The room had a damp feeling to it, the hair dryer was broken, the beds were not very comfortable, the balcony was a little scary- there were cracks in the concrete. Some of the towels needed to be retired, they had holes in them. There was something underneath the carpet in our room it hurt your feet to step on it. The elevator quit working frequently. The pool was ok, it could use a good cleaning around the bottom edge, it was green along there. The people that worked there was ok for the most part, not over the top friendly, but did the best they could for what they were working with. Hopefully once the remodeling is done, the place will be better. It is not what you expect from a Holiday Inn.
Stayed 2 nights in Aug 2023
Response from Jose on Aug 14, 2023
On behalf of our team, I extend our apologies for the bad experience you had. Thank you for bringing these concerns to my attention, I will continue to work hard with the proper departments to ensure things like this never happen again. I hope you will give us a chance by staying with us again after our renovation to show you that your unsatisfactory stay was an exception!

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very convenient to shopping and entertainment in Branson.
Stayed 1 night in Aug 2023
Response from Jose on Aug 12, 2023
Larry, thank you for choosing to stay with us! We are thrilled to see that you enjoyed your stay.

10/10 Excellent

Steven

Stayed 2 nights in Aug 2023
Response from Michell on Sep 6, 2023
Thank you for the 5 out of 5 review, it is very much appreciated. I hope you will come back and stay with us again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jose on Aug 10, 2023
Jeffrey, thank you for choosing to stay with us! We look forward to serving you in the future.

2/10 Terrible

Khoa

Disliked: Cleanliness, property conditions & facilities
So dirty and smell bad because they right there with no hood vent
Stayed 1 night in Aug 2023
Response from Jose on Aug 4, 2023
Khoa, thank you for staying with us! Please reach out to me when you have a spare moment, I would like to investigate your feedback further.

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jose on Aug 4, 2023
Maricela, thank you for choosing to stay with us! We appreciate you for sharing your experience with other travelers.

10/10 Excellent

ednette

Liked: Cleanliness
It was good
Stayed 2 nights in Jul 2023
Response from Jose on Aug 1, 2023
Ednette, thank you for taking the time to share your feedback! We look forward to serving you in the future.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Jose on Aug 1, 2023
Brian, thank you for sharing your feedback with other travelers! We are delighted to see that you enjoyed your time with us. We look forward to welcoming you in the future.

10/10 Excellent

Julie

Stayed 1 night in Jul 2023
Response from Jose on Aug 1, 2023
Julie, thank you for choosing to stay with us! We are thrilled to see that we met your expectations. We hope to see you in the future!

4/10 Poor

Monica

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We came in to key system changes and huge groups and I was just trying to get two very tired kids to bed.
Stayed 1 night in Jul 2023
Response from Jose on Jul 27, 2023
Monica, thank you for choosing to stay with us! If you decide to give us another chance in the future, notify our front desk staff when other guests are misbehaving, and we will solve the problem immediately. We hope to see you next time you travel to Branson!

4/10 Poor

Holly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok stay.
The stay was ok. The air conditioner hardly worked. My Husband actually had to clean out the air conditioning filters. I think they have been cleaned in weeks. There was rust going down the shower wall from the handle on the wall. The carpet felt sticky. The comforters had wholes all on the underside. I could tell the bathroom had been updated. But everything else looked bad. All of the doors to the rooms looked dirty. And had dings and scratches on them. The door to our room was extremely loose, we could see day light through the seems. The key card harldy worked. And when we would come in the door to our room, it smelled like straight pinesole. True my family wasnt in the room much. The pool area was nice. My son enjoyed it. And my husband enjoyed the hot tub. The front loby looked as if it was under construction. Parking wasn't great. Most of the parking is behind the hotel and had stars to get into the building. Was ok for my family. Over all it was ok. I just expected cleaner conditions and updated bedding for the price i paid. .
The picture is of the dust from both air conditioning filters. The picture doesn't  do it justice.
Stayed 2 nights in Jul 2023
Response from Jose on Jul 25, 2023
Holly, I would like to start by apologizing to you for the inconveniences you faced during your stay. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Just know that we have a full hotel renovation planned to start this December and we will be upgrading all areas of our hotel. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Elizabeth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointing for a Holiday Inn Express!
Stayed 3 nights in Jul 2023
Response from Michell on Jul 21, 2023
I am sorry you found the hotel disappointing for a Holiday Inn Express. I want to share with you that we are in the process of completing a complete renovation to update the hotel and we hope you will come back and give us another try.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Odd location, kind of ran down, but served the purpose.
Stayed 1 night in Jul 2023
Response from Jose on Jul 18, 2023
Michael, thank you for choosing to stay with us! We appreciate you for sharing your feedback with other travelers. Just now that we have a full hotel renovation starting this December. We hope to serve you in the future!

8/10 Good

James

Traveled with family
Liked: Staff & service
Could use maintdnance
Stayed 1 night in Jul 2023
Response from Jose on Jul 11, 2023
James, thank you for choosing to stay with us! Just know that we have a full hotel renovation starting this December and we will be upgrading all areas of our hotel. I hope you give us another chance and choose to stay with us in the future!