Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
by Jeep Guy from South Jersey

As good as most Disney Moderate rooms.

Posted Jun 12, 2014 on Hotels.com
Everything was better than expected .Will return in the future. My 5 year old son loved the clean indoor pool. Even the breakfast for $10.00 was well worth the cost.
Comment from Hotel Management
Aug 23, 2014 by Deborah, Hotel Management
Thank you for your kind words and feedback. We are happy that we were able to exceed your expectations and that you and your son enjoyed our signature breakfast and the pool. The pool hours are from from 6:00AM - 10:00PM daily for your extended enjoyment and our fresh from the garden breakfast is served from 7:00AM-11:00AM Saturdays & Sundays. We are looking forward to seeing you both again.
5 out of 5
Recommended
for Business Travelers
by Inna from Staten Island, NY

excellent hotel for the travel

Posted Jun 9, 2014
Nice, clean hotel with excellent service. Small but clean swimming pool and GYM.
Comment from Hotel Management
Jun 11, 2014 by Deborah, Hotel Management
Thank you for your wonderful feedback. We are very happy you enjoyed your stay and your interactions with the team, we strive to make everyone’s stay excellent. The pool is the most popular amenity on the weekends and unfortunately we cannot expand it, but due to its popularity we have extended pool hours from 6:00AM – 10:00PM daily, this way there are plenty of times you can choose from to avoid crowds. We are also happy to hear that you enjoyed our Precor fitness center, the TVs on the cardio equipment definitely makes for a better work out experience. Thank you again for your kind words, and we will be happy to have you with us again in the near future.
4 out of 5
Recommended
for Families
by MC from Allentown, PA

Close to Kutztown University.

Posted Jun 3, 2014 on Hotels.com
The hotel was clean and serviced both days. My only feeling was that you had to pay 10.95 for a buffet breakfast or have an omelet or waffle. At the price of the hotel, the buffet breakfast should come with it. We ate elsewhere.
Comment from Hotel Management
Aug 16, 2014 by Deborah, Hotel Management
Thank you for your response and we are happy you enjoyed your stay. Hopefully next time you are in the area you have the opportunity to experience our signature, unlimited, made -to-order breakfast. I do understand that an inclusive breakfast has it's upside, and unfortunately it is a brand standard for breakfast to not be included (we will take back your thoughts to our Brand Performance Team). By breakfast being an extra amenity, we can ensure you that you are receiving the best quality ingredients and remain in control of what you would like to eat. It is prepared daily by a chef and there are many great specials you can try, my favorite is the taco omelet. The breakfast is an all inclusive price for fresh fruit, muffins, omelets, waffles, coffee, juice, tea and for as much as you can eat. We look forward to seeing you next time you are in town.
3 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted May 26, 2014 on Hotels.com
It was a nice place n comfortable stay. I only had interaction to check in and out. There were signs that said vending n ice, but there was No vending.
Comment from Hotel Management
Aug 16, 2014 by Deborah, Hotel Management
Thank you for your comment and feedback. We are very happy you enjoyed your stay. I do apologize for the confusion about the vending machines, out of consideration for our guests we do not have snack machines on the floors as we found this helps keep the noise to a minimum near the guestrooms. We do have a 24 hour Pavilion Pantry on the first floor near the front desk that sells food and supplies, where you can even add the charges to your room. We are happy to hear that your stay was comfortable and glad you enjoyed our new Serta mattresses! We hope you stay with us again the next time you are passing through.
4 out of 5
Recommended
for Everyone
by Noelle from New York

Bright and clean hotel.

Posted Apr 20, 2014
I had a good time. My room was clean and bright. The only issue I had with the room was the bed not being as comfortable as I would have liked. The pool was great, my daughter loved it! The hotel staff was friendly and professional. Overall, I would definitely stay at the Hilton again.
Comment from Hotel Management
May 8, 2014 by Deborah, Hotel Management
Thank you for your wonderful feedback and for taking the time to post your review on Expedia! We're sorry to hear that our Serta mattresses did not meet satisfactory comfort levels; although these beds are the new standard for the Hilton Garden Inn Brand, customer comfort is of most importance and we will make sure to take your comments back to our Brand Support Team. I am very happy you and your daughter enjoyed the indoor pool, hopefully you were able to experience some of our other amenities, such as the fitness center, and sample our new dinner menu or our fresh from the garden, chef prepared breakfast specialties at the Garden Grille. We look forward to seeing you again in the near future.
Comment from Hotel Management
May 8, 2014 by Deborah, Hotel Management
Thank you for your wonderful feedback and taking the time to post your review on Expedia! We're sorry to hear that our Serta mattresses did not meet satisfactory comfort levels; although these beds are the new standard for the Hilton Garden Inn Brand, customer comfort is of most importance and we will make sure to take your comments back to our Brand Support Team. I am very happy you and your daughter enjoyed the indoor pool , hopefully you were able to experience some of our other ammenities , such as the fitness center, and sample our new dinner menu or our fresh from the garden, chef prepared breakfast specialties at the Garden Grille. We look forward to seeing you again in the near future.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Apr 20, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Cmm from Pa

Nice for the price

Posted Mar 31, 2014 on Hotels.com
Everything was very clean, staff courteous and friendly. Room service was quick and very reasonable priced. Lots of local restaurants and the breakfast buffet fabulous. My only disappointment was with the pillows (there weren't enough for king sized bed and very flat), and the hallway was very noisy during the after dinner hours. I would stay again but request a room away from the lobby.
Comment from Hotel Management
Jul 12, 2014 by Deborah, Hotel Management
Thank you for your feedback and taking the time to comment on Expedia! We're very happy to hear that you enjoyed your visit and the items on the buffet in the Garden Grille; hopefully next time you're in town you are able to try one of the Chef's fresh from the garden specialties, such as the taco omelet. You'll be happy to hear that we just received a new shipment of pillows which are continuously rotated and have extras in the event you would like extra support. Please don't hesitate to ask for any additional amenities, we're always happy to help increase the comfort of your stay. I am very sorry to hear that there was a noise issue during your time with us, this has been discussed with the team and we will take a more proactive approach while assigning rooms and ensuring all guests receive a quality night sleep. We look forward to your next visit and will do our best to accommodate your room location request.
4 out of 5
Recommended
for Couples
by James from Franklin

Nice

Posted Mar 26, 2014 on Hotels.com
Nice and comfortable room. The only problem was the reception for the TV.
5 out of 5
Recommended
by A verified traveler

Posted Mar 4, 2014 on Hotels.com
Terrific. Would recommend to others. Clean, helpful happy staff, quiet.
1 out of 5
by A verified traveler

Inn is inn, never hotel

Posted Feb 22, 2014
It's not bad for a inn, such as Days Inn, but it's far from a hotel.