Desk, blackout drapes, iron/ironing board, rollaway beds

Reviews of Baymont by Wyndham Bridgeport/Frankenmuth

2.5 out of 5
Baymont by Wyndham Bridgeport/Frankenmuth
6460 Dixie Hwy, Bridgeport, MI

Reviews

7.8

Good

Rating 10 - Excellent. 365 out of 1008 reviews" "
Rating 8 - Good. 347 out of 1008 reviews" "
Rating 6 - Okay. 140 out of 1008 reviews" "
Rating 4 - Poor. 93 out of 1008 reviews" "
Rating 2 - Terrible. 63 out of 1008 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Haley

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Derrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and hot tub. Free breakfast. Cracker Barrel is right next door.
Stayed 3 nights in Mar 2024

4/10 Poor

Joshua

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the money we spent
Stayed 1 night in Mar 2024
Response from Andre on Mar 10, 2024
Sorry to hear that you feel that way.

10/10 Excellent

Connie

Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Feb 2024
Response from Andre on Mar 10, 2024
Thank you, John.

4/10 Poor

Neive

Disliked: Cleanliness, amenities, property conditions & facilities
A couple had sex on the hot tub with us there!
Stayed 1 night in Feb 2024
Response from Andre on Mar 10, 2024
So sorry that you encountered this. If we had seen this we would have asked those individuals to leave the hotel.

6/10 Okay

Dionne

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Jacuzzi in our suite had the side caved in and there was a dangerous gape. We didn't bother switching rooms but feel like this should have been fixed prior to having anyone occupy it.
Stayed 1 night in Feb 2024
Response from Andre on Mar 10, 2024
This was discussed with maintenance shortly after you posted your review.

10/10 Excellent

Wonzella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andre on Mar 10, 2024
Thank you, Wonzella.

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024

2/10 Terrible

Michael, Greenville

Traveled with family
Disliked: Amenities, property conditions & facilities
The indoor pool was cold,the hot tub was Luke warm,no pool towels on a Friday night,tv remote was outdated and difficult to operate,the toilet seat was so stiff it took two hands to raise and lower, when out of towels to bring to front desk to verify,and to top it off the breakfast employee had a tip jar to solicit money,that is a first for us seeing that is self serve
Stayed 1 night in Jan 2024
Response from Andre on Jan 28, 2024
Sorry to hear that you felt that way. The pool was at 83 degrees and the hot tub was at 99 degrees. We try to strike a balance. Pool towels, we missed that. We will strive to do better. Are large volume of our pool towels and room towels have been removed from the hotel by the hundreds. So, when housekeeping is not here we do ask guests to bring used towels to the front desk for an exchange. Many of our guests ask to be able to tip our breakfast staff and want to do so discreetly. Not everyone wants to tip we have a means for them to do so. If you look through our 5-star reviews you will see a multitude of guests singing the praises of our breakfast lady.

10/10 Excellent

Ianna

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Andre on Jan 28, 2024
Thank you, Ianna.

8/10 Good

Cesar

Business traveler
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Andre on Jan 28, 2024
Thank you.

10/10 Excellent

alyssa

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Andre on Jan 28, 2024
Thank you, Alyssa.

8/10 Good

Adam

Stayed 2 nights in Jan 2024
Response from Andre on Jan 28, 2024
Thank you.

10/10 Excellent

Wonzella

Stayed 1 night in Jan 2024
Response from Andre on Jan 28, 2024
Thank you.

4/10 Poor

Dannise

The front desk staff were very pleasant. The room appeared very clean. The let down was the bed bugs that i got bit by and the large blood spots in the pillow and sheets.
Stayed 2 nights in Dec 2023
Response from Andre on Jan 3, 2024
The room you stayed in had not been used for weeks and we had not received any complaints about bed bugs in that room from any other guests who preceded you. We did not see any bed bugs in the room but we treated the room to eradicate whatever if anything that was in the room.

2/10 Terrible

Sheila

Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Convienent, Easy access. Quiet . Pleasant staff. A good value
Stayed 1 night in Dec 2023
Response from Andre on Jan 28, 2024
Thank you, Susan.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Andre on Jan 28, 2024
Thank you, John.

4/10 Poor

Mark

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Things I didn’t like were basic broken door handles, broken faucet in my room, breakfast machines broken, had to ask staff for breakfast food like milk and breakfast sandwiches (not out with other food)
Stayed 2 nights in Dec 2023
Response from Andre on Jan 3, 2024
Sorry that you had that experience. We make repairs as soon as we learn of them. We have to keep milk and breakfast sandwiches in the back because the refrigerator door is opened so often that it raises the temperature of those items. We do not want them to get spoiled.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andre on Jan 28, 2024
Thank you, Scott.

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2023
Response from Andre on Jan 28, 2024
Thank you, Kimberly.

10/10 Excellent

Noella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Andre on Jan 28, 2024
Thank you, Noella.

8/10 Good

David and Christie

Traveled with family
Stayed 1 night in Dec 2023
Response from Andre on Jan 28, 2024
Thank you.

8/10 Good

Brandi

Traveled with family
Liked: Staff & service
Low cost, decent stay
Morning breakfast options were great. Pool opened early for kids to enjoy. Overall, not a bad stay at a low cost!
Stayed 1 night in Dec 2023
Response from Andre on Jan 28, 2024
Thank you,

10/10 Excellent

FREDRICK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Andre on Jan 28, 2024
Thank you, Fredrick.

10/10 Excellent

Shaylene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andre on Jan 28, 2024
Thank you, Shaylene.

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is super friendly. The rooms were nice and clean. The pool and hot tub were nice and clean too. We enjoyed our stay and really appreciate the friendliness and helpfulness of the employees. It’s is a nice short drive into Frankenmuth too 🙂
Stayed 1 night in Dec 2023
Response from Andre on Jan 28, 2024
Thank you, Jamie.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay!
We had a clean, comfortable stay in a great location. The room was spacious and had everything we needed. It was nice to have a hot breakfast in the mornings, prepared by Ms. Jessie. She will take care of anything you need.
Stayed 2 nights in Dec 2023
Response from Andre on Jan 28, 2024
Thank you, Shannon

4/10 Poor

Angel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
I wouldn’t book this hotel again. Bathroom wasn’t clean, shampoo had water in it instead of shampoo, and the beds/pillows were the most uncomfortable I’ve ever experienced. Plenty of better hotels in the area but I booked last minute. Never again.
Stayed 1 night in Nov 2023
Response from Andre on Jan 28, 2024
Angel, your stay was not representative of our normal guests' experience. We are sorry to hear that you encountered a bad apple, which we are striving to make sure does not encumber anyone else's stay.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival the staff was friendly and nice. However, once we entered the room we noticed the bathroom was very small and not the cleanest. Once getting in the shower, the water pressure was almost non existent, and the shower made an UNBEARABLY loud whistling sound. I called the front desk and asked if we could have a room that had working facilities, but unfortunately they said they were fully booked. The next day, we were leaving and in the hall a cleaning lady asked if our room needed service. We said yes please and went on our way. When we got back to the room later that day, the only thing done was the towels were replaced. The garbage was not taken out and changed, the beds not made, nothing else restocked. Then the second night around 11pm there was a loud banging on the wall coming from the room adjacent to ours. After about one hour, I called the front desk to complain about the noise. She said she would go up to the room and handle it. Absolutely nothing was done. This banging continued into the early morning hours, 2-3am. When I explained my issue with the front desk the following morning, their response was “i’m sorry to hear that”, and that was it. I would not recommend this hotel to my worst enemy. STAY AWAY.
Stayed 2 nights in Dec 2023
Response from Andre on Jan 28, 2024
Chris, we spoke the next morning and you made it seem as though the problems you expressed were no big deal. The bumping in the night involved activities by guests that we are loathe to disrupt and were not loud in the hallway. You expressed that your girlfriend did not want you to say anything in the first place. I checked the room and did not find issues with cleanliness. The problem only became severe after you left and called back wanting all of your money back on a prepaid stay.

8/10 Good

Cathie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good
Stayed 1 night in Dec 2023
Response from Andre on Jan 28, 2024
Thank you.

8/10 Good

Norma

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast setting area should be a little bigger. Because asking people to move sove so other people can sit is just rude when we where there first.
Stayed 2 nights in Nov 2023
Response from Andre on Dec 4, 2023
Sorry to hear this, Norma. We have a 100-room hotel with between 2-5 guests in each room. No matter what we do there is going to be a bottleneck in the breakfast area if some finish eating but stay seated with their group for a lengthy period. All we can do is notice that others are standing around looking to find a place to seat so they, too, can eat then ask if anyone has finished eating or is able to make room for others.

8/10 Good

Austin

Stayed 1 night in Nov 2023
Response from Andre on Dec 4, 2023
Thank you.

4/10 Poor

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this facility was rather disappointing. The decor in the room was dated and had an old feeling about it. There were remains of insects in the room that had not been cleaned. I requested management to clean the room while I'm out for the day, and return to an unclean room. Basically they didn't do anything. Housekeeping services in this facility were poor at best. This hotel is horrendously expensive for the quality of service and the amenities that you receive as a guest. I would not recommend staying at this hotel if you're in the Bridgeport Frankenmuth area.
Stayed 2 nights in Nov 2023
Response from Andre on Dec 4, 2023
I am disappointed to see this review. You and I spoke and addressed this issue. You expressed that the resolution was satisfactory, and you said you understood. May your next experience wherever it may be leave you you with a bigger smile.

6/10 Okay

Chad

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Location was good, bedding was dirty/stained. We cut our stay short a day, very noisy…. Would not recommend.
Stayed 2 nights in Nov 2023
Response from Andre on Dec 4, 2023
Sorry to hear that, Chad. We strive to remove stains or discard stain linen.

6/10 Okay

Lisa

Business traveler
Disliked: Staff & service, amenities
After traveling 15 hours we arrived for check-in. Aaron the person at the desk was talking with the other worker discussing how expedia doesn't them the correct amount. I felt unwelcomed since we booked through expedia. If you do stay here bring an extension cord and plug in phone charger because there arent any at the bedside.
Stayed 1 night in Nov 2023
Response from Andre on Dec 4, 2023
Expedia performs the service of booking rooms for the hotel. In exchange, the hotel pays Expedia a commission for this service. This was being explained when it was overheard.

2/10 Terrible

Jamie

Stayed 1 night in Nov 2023
Response from Andre on Jan 28, 2024
Sorry to here that you had a bad experience.

2/10 Terrible

Kevin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The crib they had there had brown stains all over the mesh sides. We had to go buy one for the two days we stayed there and had to leave it because we arr from our of state. Super dirty rooms, loud music, and the smell of weed coming in our room constantly. Would not stay here again.
Stayed 2 nights in Nov 2023
Response from Andre on Nov 26, 2023
Kevin, I am sorry that you had that experience. I have checked to see what room you were in and to find out why you encountered those problems so that I can do my best to address/prevent them in the future.

8/10 Good

Aaron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The exercise room needs updating and the machines need to be fixed.
Stayed 3 nights in Nov 2023
Response from Andre on Nov 26, 2023
You are correct, and it is something we are working on. We have a new weight set but the vendor for our universal machine is not doing what we need it to do.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
Great stay clean people were nice
Stayed 2 nights in Nov 2023
Response from Andre on Nov 26, 2023
Thank you, David.

8/10 Good

Jovaun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Andre on Nov 26, 2023
Thank you.

10/10 Excellent

Kathy

Stayed 2 nights in Nov 2023
Response from Andre on Nov 26, 2023
Thank you, Kathy.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is definitely on the older side, but clean. And the staff was very friendly.
Stayed 2 nights in Nov 2023
Response from Andre on Nov 26, 2023
Thank you, Toni.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in! Prompt service and reasonable price
Stayed 1 night in Nov 2023
Response from Andre on Nov 26, 2023
Thank you, Austin.

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Andre on Nov 26, 2023
Thank you, Leticia.

6/10 Okay

James

Stayed 1 night in Nov 2023
Response from Andre on Jan 28, 2024
Thank you.

4/10 Poor

David M

Stayed 1 night in Nov 2023
Response from Andre on Jan 28, 2024
Thank you.

10/10 Excellent

Annakay, Saint Marys

Stayed 2 nights in Nov 2023
Response from Andre on Jan 28, 2024
Thank you, Annakay.

10/10 Excellent

Luke

Stayed 1 night in Nov 2023
Response from Andre on Nov 12, 2023
Thank you, Luke.