Exterior

Reviews of Red Roof Inn Fairmont

2 out of 5
Red Roof Inn Fairmont
42 Spencer Drive, Whitehall, Fairmont, WV

Reviews

7.8

Good

Rating 10 - Excellent. 219 out of 644 reviews" "
Rating 8 - Good. 231 out of 644 reviews" "
Rating 6 - Okay. 107 out of 644 reviews" "
Rating 4 - Poor. 56 out of 644 reviews" "
Rating 2 - Terrible. 31 out of 644 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to main hwy
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 28, 2024
Dear Jim,Thank you for taking the time to tell us about your experience at the Red Roof Inn Fairmont. I am glad to read that you were pleased with our location as it is close to the main highway, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems to be ran as professionally as much they can get it,which is pretty good, on the other side, the cable package needs upgraded,nice people.
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 27, 2024
Dear Ronald, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with how professional our staff was. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very professional
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 24, 2024
Dear Ronald, Everyone here at the Red Roof Inn Fairmont was proud to see your 5/5 score. Your kind words regarding our professional staff are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Ronald

Liked: Staff & service, property conditions & facilities
A very courtesy staff,very satisfying.
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on Mar 16, 2024
Dear Ronald,Thank you for taking the time to write a review of your stay at the RED ROOF INN FAIRMONT. I am happy you were pleased with our very courteous staff and was very satisfied with your stay, prompting your 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 14, 2024
Hello Ronald, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i believe the hotel needs update in rooms. tv has limited menu and heat was just ok. we could hear the noise outside of room. rates were great.
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on Mar 12, 2024
Thank you for taking a moment to leave a review, Deborah. The staff and I at the RED ROOF INN FAIRMONT appreciate your 5/5 score. However, you indicated that the upkeep of the rooms, the limited amount of Tv menu, and the noise disturbance dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Nonetheless, I am happy to hear that you found our rates to be great.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional
Stayed 2 nights in Mar 2024
Response from Sharma RediResponse Specialist on Mar 12, 2024
Thank you for taking the time to write about experience at the RED ROOF INN FAIRMONT. Ronald, I am glad to read that you had a great encounter with us and we truly appreciate your kind remarks about our very professional staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Ronald, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area, mall in walkable distance
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 8, 2024
Thanks for sharing your feedback with us, Ronald. The staff at our Red Roof Inn Fairmont was elated to see that we earned your 5/5 score. You mentioned some highlights, namely our nice area and our close proximity to the mall, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Daphne

Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Mar 21, 2024
Hello Daphne, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
One of the beds was in very poor shape.
Stayed 2 nights in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 24, 2024
Dear Steven,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRMONT. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the one of the beds which you stated was in very poor shape. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Dwayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really quiet..no one bothered myself and my gf..letting us enjoy every moment between the two of us…catching up on lost time and enjoying each other’s company without interruption..thank you
Stayed 2 nights in Jan 2024
Response from Carla RediResponse Specialist on Jan 29, 2024
Hello Dwayne, Thank you for taking your time to share your honest feedback here at the Red Roof Inn Fairmont. Our goal is to provide a clean, quiet and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on Jan 22, 2024
Hello Ashley, The staff at the Red Roof Inn Fairmont and I appreciate your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Tiffany

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Linton RediResponse Specialist on Jan 10, 2024
Hello Tiffany, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRMONT and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent condition for the age and front desk staff followed up to check we were comfortable, appreciated that.
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 10, 2024
Dear Jan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. I am glad to read that you were pleased with excellent condition of our hotel and how the front desk staff followed up to check if you were comfortable. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Jeffrey

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Jan 10, 2024
Hello Jeffrey, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Adina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from I-79. Quiet. Some outdoor cats that they leave food outside for.
Response from Sharma RediResponse Specialist on Feb 17, 2024
Thank you for taking a moment to leave a review, Adina. The staff and I at the RED ROOF INN FAIRMONT appreciate your 4/5 score. I am happy to hear you found our hotel to be quiet and easily accessible to I-79. However, you indicated that there are some outdoor cats at our location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely, Red Roof Management

10/10 Excellent

Bettina

Stayed 3 nights in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 10, 2023
Dear Bettina, The staff at the Red Roof Inn Fairmont and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ashley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for making me feel so welcome!
I stayed at the Red Roof Inn for a total of three months while I was working on contract. I got to know the front desk very well, each shift they were very polite and helpful. I stayed on the second floor to feel safer as a woman. There was fresh coffee every morning, and the rooms were ALWAYS spic and span. The heat worked, the air worked, the water was always hot. But the best thing about the hotel was the PRICE, which was unbeatable for a worker trying to save money. I really appreciate having stayed here, thank you so much for your service!
Stayed 9 nights in Nov 2023
Response from Carla RediResponse Specialist on Dec 7, 2023
Dear Ashley, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. We are delighted to read that you were pleased with with our staff at the front desk as they were very polite and helpful, the fresh coffee every morning, that the water is always hot and the value to price ratio. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comfort of home and we re proud to have achieved that with your visit. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, Carla Red Roof Management RediResponse Specialist

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on Nov 23, 2023
Hello Valued Guest,Thanks for sharing this perfect rating, of your stay at the Red Roof Inn Fairmont. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope we have the opportunity to see you again in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

John, Hopewell

Disliked: Staff & service, property conditions & facilities
I liked that for my money I was able to sleep in a bed and take a shower
Stayed 4 nights in Nov 2023
Response from Nishaye RediResponse Specialist on Nov 20, 2023
Dear John,Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Fairmont. I'm thrilled to read that you were pleased with the value to price ratio and the comfort of your room. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on Nov 19, 2023
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nishaye RediResponse Specialist on Nov 9, 2023
Dear Diane, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tremayne

Liked: Staff & service, property conditions & facilities
The staff is very friendly, the room could have been cleaner. I definitely didn't hate it there It was just ok.
Stayed 3 nights in Nov 2023
Response from Nishaye RediResponse Specialist on Nov 9, 2023
Dear Tremayne, We appreciate your comments regarding your recent stay at the Red Roof Inn Fairmont. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very friendly, prompting your 5/5 score. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the cleanliness of the room. I will definitely share your comments with our Red Roof cleaning team. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, It would be our pleasure for you to repeat your experience with us in the future. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jacques

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, super clean, and quiet!!
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on Nov 6, 2023
Dear Jacques,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. I am thrilled to read that you were pleased with our hotel, the cleanliness and that it is quiet, prompting your 5/5 score. At Red Roof, a positive experience and our guest comfort is what we aim for and we're proud to have achieved that with your visit. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Jocelyne

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I know this property is old but for the price it was well worth the stay. Bed was very comfortable. Also, the shower spray was strong. They needed a table in the bathroom so you have a place to put your toiletries
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on Nov 6, 2023
Dear Jocelyne,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. I am glad to read that you were pleased with the comfort of the bed and that the value to price ratio met your expectations. However, you mentioned that a table is needed in the bathroom that you can place your toiletries. We will take your comments into consideration to make changes to improve our customer experience. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Josie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on Nov 7, 2023
Hello Josie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

Veronica, Centreville

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, room carpets and bed smelled like pee. Bugs and hairs in the bathroom. Absolutely horrible. NOT recommended, even if it's the last hotel available. I rather sleep in the car!
Stayed 1 night in Oct 2023
Response from Chirell RediResponse Specialist on Dec 5, 2023
Dear Veronica,We are sorry to hear your recent experience at the Red Roof Inn Fairmont did not meet your expectations. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding odor of room carpets also bed, lack of cleanliness and the insect you reported. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.It would be our pleasure to have you stay with Red Roof again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Leah

Stayed 2 nights in Oct 2023
Response from Carla Red Roof Management on Nov 5, 2023
Hello Leah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good service and friendly
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 3, 2023
Hello Leah,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN FAIRMONT. It's great to hear that you were pleased with how clean and friendly our property is. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

blair

Liked: Staff & service
Not a bad stay- good location
spun tires getting up the drive entrance once i found it. needs better signage as to where to turn for the hotel. Needs better pillows!! Please do not put a charge on my card for a safe until after I use it- not before! Like the Bob Evans across the street. All in all good location and like that its only 2 floors. Say what you want about no smoking- as soon as I put on the heat/ac fan it wreaked of smoke but then went away after a while.
Stayed 2 nights in Oct 2023
Response from Carla Red Roof Management on Oct 26, 2023
Dear Blair,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. I am glad to read that you were pleased with our location and that there is a Bob Evans across the street. However, you mentioned that being charged a safe fee was not to your liking and it would make sense to charge the fee after you use the safe not before, the pillows were not ideal as well as the other concerns you listed. We value your feedback at Red Roof as we strive to continuously improve the quality of our hotel to meet the needs of our guests. Thank your for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Yana

Traveled with partner
Disliked: Cleanliness, amenities
The room was very dirty
Stayed 2 nights in Oct 2023
Response from Antonio,RediResponse Specialist on Oct 24, 2023
Dear Yana,Thank you for taking the time to tell us about your experience at the RED ROOF INN FAIRMONT. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as the room being unclean.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Shannon

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, flys, heater was bad, maintenance man didnt try to really help
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on Oct 23, 2023
Dear Shannon, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the lack of cleanliness and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Maarit

Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on Nov 12, 2023
Hello Maarit, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on Oct 19, 2023
Hello John, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting situation
Place was dingy dirty no amenities at all. No breakfast and coffee was not drinkable. Overcharged for my stay. $95! for a less than 1 star facility.
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on Oct 19, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. I was disheartened to read that your stay fell short of your expectation due to the situation you described regarding the lack of cleanliness, the coffee was not to your liking and the other concerns you listed. Breakfast is not an offered amenity at our location. However, there are restaurants that are in close proximity of our property that you can enjoy. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We value your business and would like to assure you that this is not reflective of our usual standards. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Patricia

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on Oct 18, 2023
Hello Patricia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
#1
Great place to stay, everyone was friendly and accommodating.
Stayed 3 nights in Oct 2023
Response from Carla Red Roof Management on Oct 11, 2023
Dear Sharon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendliness of our staff and the accommodation, prompting your 10/10 score. At Red Roof, our main goal is to provided all our guests with a positive experience that portrays the comfort of home and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Linton Red Roof Management RediResponse Specialist on Sep 24, 2023
Hello Tammy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRMONT and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Poor

Jeremy

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 18, 2023
Hi Jeremy,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Fairmont. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

2/10 Terrible

timothy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, horrible condition, did not even stay, dirty and stained bed sheets, just plain worn out.
Stayed 1 night in Sep 2023

10/10 Excellent

Cassie

Stayed 1 night in Sep 2023
Response from Kamaria Red Roof Management RediResponse Specialis on Oct 7, 2023
Hello Cassie,Thank you for taking a moment to complete our survey. The staff at the RED RED ROOF INN FAIRMONT and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,KamariaRed Roof ManagementRediResponse Specialist

4/10 Poor

Andrew

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
NA
Stayed 1 night in Jun 2023
Response from Nishaye RedRoof Management RediResponse Specialist on Sep 16, 2023
Dear Andrew, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Fairmont. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Carla Red Roof Management on Aug 31, 2023
Hello Lisa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the Red roof, great place to stay 🙂
Stayed 1 night in Aug 2023
Response from Kamaria RediResponse Specialist on Aug 27, 2023
Dear Tammy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRMONT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

10/10 Excellent

Tammy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at the red roof!
Response from Kerry-Lee RediResponse Specialist on Aug 24, 2023
Dear Tammy, We at the RED ROOF INN FAIRMONT are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. It was good to hear you loved staying at our location. In the future we would love for you to please consider adding detailed comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

ANTHONY

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to spend the night while traveling. Too bad they dont offer breakfast, but for the price its more than enough. I would return if i come this way again. No doubt!
Stayed 1 night in Aug 2023
Response from Antonio,RediResponse Specialist on Aug 12, 2023
Dear Anthony,Thank you for taking the time to tell us about your experience at the RED ROOF INN FAIRMONT. It’s great to hear that you found our property to be cost efficient and suitable for your accommodation needs. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as a lack of breakfast.In regards to this, one your next stay feel free to try out one of the close restaurants in the area which offer a wide variety of options.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

10/10 Excellent

David

Liked: Cleanliness, staff & service
Finally somebody figured out to use laminate floors instead of 20 year old worn out dirty carpet. Thank you red roof inn. Big tv. Great clean room for the money.
Stayed 1 night in Aug 2023
Response from Oniel Rediresponse Specialist on Aug 8, 2023
Hi David,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Fairmont. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our laminate floors, big Tv and clean rooms. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

4/10 Poor

Samantha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is very outdated. Air conditioning hardly works. It’s kind of creepy here and I’ve never been to a hotel where they give you black towels. I’m nervous that there may be stains on them.
Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on Jul 22, 2023
Hello Samantha, The feedback provided in your review is much appreciated. I am sorry to hear the issues you described regarding being faced with safety concerns, the upkeep of our facilities/towels no being to your liking and the HVAC unit not functioning properly. I really appreciate you bringing this to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to see your /5 score. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Very truly yours, Toni-Ann RediResponse Specialist

10/10 Excellent

Aaron

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
No better stay in the area for the price of this room! Room was great and clean. Even had a microwave which made life easier for our leftovers which saved even more money. Will stay again when in town
Response from Dannielle Rediresponse Specialist on Jul 17, 2023
Dear Aaron,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRMONT. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We are happy to know that you were pleased with the cleanliness of the room and amenities that were provided. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management

8/10 Good

Torben H.

Traveled with family
Liked: Cleanliness, staff & service
It was on our travel route. Bathroom was extremely small.
Stayed 1 night in Jul 2023
Response from Chevanese RediResponse Specialist on Jul 11, 2023
Hello Torben,I appreciate you sharing your feedback following your stay at the Red Roof Inn Fairmont. I'm so pleased to hear that our location was conveniently located on your travel route. However, I am sorry the bathroom wasn't to your liking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn Fairmont. We hope to see you again soon.Sincerely, Chevanese RediResponse Specialist