Ratings based on 60 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by cathryn from sydney

Good hotel

Posted Apr 7, 2014
Good hotel. Clean . rooms were good. Comfortable beds. Staff great. I left some cloths in cupboard. Was no problem for them to send them to me free of charge
Comment from
Jan 12, 2014
Dear Cathryn Thank you for your feedback. I have shared your kind words with the team who have taken great pride in their efforts being recognized. We hope you will return to our hotel soon Regards Alan Burrows General Manager
1 out of 5
Recommended
for Everyone
by Vacationers from sydney

Nice neighborhood, smelly hotel

Posted Mar 27, 2014
We needed to stay overnight unexpectedly, as our flight out of Sydney was cancelled. Knowing this property was an Accor property we booked this room from the airport. What a huge disappointment! The hallways and rooms smell dirty. The room had a bed and one chair. The bathroom sink stopper was permanently closed so we could not use the sink. It was very over priced for the quality and level of service.
Comment from
Jan 12, 2014
Dear Guest Thank you for your comments. Please accept my sincere apologies that some aspects of your stay were below expectation. I have shared your feedback about the room cleaning with the executive housekeeper & we will be following up with the room attendants to ensure our usual standards are maintained Regards Alan Burrows General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Views

Posted Mar 12, 2014
Pros: CLose to beach
Cons: Update the room furniture
Beautiful scenery from the balcony. Had a lovely big terrace for entertaining. Very enjoyable time.
Comment from
Jan 12, 2014
Dear Guest Thank you for your comments, it was great to hear that you had a good time at our hotel. Regards Alan Burrows General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel. Surrounding area is just okay.

Posted Mar 8, 2014
The hotel and staff were very nice. We chose it because is was close to the airport but the hotel did not offer any transportation to the airport. To get to the harbor area in Sydney you have to take a bus and the train or a $60.00 taxi. The surrounding area does not offer many good shops or restaurants. However, the hotel itself was clean and very pleasant.
4 out of 5
Recommended
for Everyone
by kathy from Calgary, alberta

Loved the location, loved the outdoor area, pool

Posted Feb 25, 2014
Was very happy with our one night stay, lovely room and view amazing , perfect location for beach and airport. Buffet breakfast fabulous.
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing

Posted Jan 27, 2014
The spa in the pool area stopped working after some kids broke the emergency stop button. Oh well. Everything else was great. The buffet breakfast was great. The pool was great. The room was nice. The street outside the hotel was ok, but didn't have a very friendly feel. I'd stay again. My wife and two kids liked it too.
3 out of 5
by A verified traveler

Posted Jan 21, 2014
Comment from
Jan 12, 2014
Dear Guest Thank you for your score which we appreciate in helping us to push for improvement in our service Regards Alan Burrows General Manager
3 out of 5
Recommended
for Everyone
by Malin from Sweden

Posted Jan 17, 2014
Pros: The hotel is close to the beach and a variety of restaurants. A swift 20 minutes walk to nearby Rockdale let's you take the train to CBD Sydney fast.
Cons: Improve the wi-fi and put safe-deposits in the rooms.
Good gym and ok pool. The rooms have a somewhat "stuffy" feeling though.The guest laundry is a big plus - $4 for a 30 minutes cycle laundry or tumble drier open for guests from 7.30 am to 9.30 pm I believe the hours were. Very poor wi-fi possibilities - free wi-fi should be included for the price you pay for a room. What you get is only 30 free minutes daily. And these 30 minutes have to be used at once - you cannot use 10 minutes in the morning and then use 20 minutes in the evening. And - you need to be in the hotel lobby or close to the bar on level 3 to use them...
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 14, 2014
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 27, 2013