Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SYDNEY

A MUST STAY

Posted Jan 27, 2015
Pros: THE ROOMS, THE SERVICE & THE POOL
Cons: A POOL BAR MAYBE.
Location: RESTAURANTS WERE OF A HIGH CLASS, ICE CREAMERIES & A COLES WERE IDEAL.
AFTER A 1 NIGHT STAY WE ARRIVED BACK HOME FEELING REFRESHED.
2 out of 5
by A verified travelerfrom SAY

해변에서 가까운 것만 장점

Posted Jan 7, 2015
해변에서 가깝고, 주변에 식당들이 많다는 점만 장점이지만, 머물렀던 다른 호텔들과 비교했을 때, 가격 대비 시설이 많이 낙후되어 있다. 데스크 직원들이 전체적으로 불친절하고 뚱해서 다시 오고 싶은 생각이 안들었다.
2 out of 5
by A verified travelerfrom sweden

Overpriced, Far from the city

Posted Dec 28, 2014
A dissapointing experience. The hotel mixed up the number of nights we had booked, and tried repeatedely to charge for breakfast which was included in our booking. The family room was small and worn down. The cleaning was bad, the dead cockroach on the toilet floor was there all four days we stayed at the hotel. The gym and spa was closed all Christmas. The pool was ok, and the breakfast buffe was nice though.
2 out of 5
by A verified travelerfrom Gold Coast

Novotel isn't what it used to be

Posted Nov 28, 2014
Pros: Big room, nice view
Cons: Lots, in bad need of an upgrade. Oh, forgot to mention the coffee machines in the breakfast room, atrocious coffee, instant would have been better.
Location: Some nice cafes around the corner and the beach location is nice. Proximity to the airport is not an issue, planes are seen not heard.
Novotel used to be a consistent 4 star hotel experience. The Brighton le Sands property was very disappointing. In bad need of an upgrade, room was big but worn, noisy aircon, sparsely stocked minibar, no internet or wifi (amazing in this day and age), room service took 4 phone calls and 20 minutes just to order, and the Pizza I ordered was clearly slapped together by an apprentice chef with no supervision. And when will Australian hotels get rid of Movielink and at least offer a digital quality service, let alone a decent channel selection and get rid of those rip off movies. Back to my good old B & B when I am next in Sydney!
Comment from Hotel Management
Dec 16, 2014 by Alan, Hotel Management
Dear Kim W Thank you for sharing your concern. Your comment about the dated hotel is noted. We do discuss funding requirements for a refurbishment with the hotel's owners and I will share your views to our General Manager. Also, I would like to offer you to join our loaylty program called Le Club. It's simple to join and you will receive many benifit in near future like complimentary WIFI. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sydney

Nice hotel close to the beach

Posted Nov 27, 2014
Staff were very good and helpful. The room overlooked the beach. Had an excellent stay
Comment from Hotel Management
Nov 29, 2014 by Alan, Hotel Management
Dear Dotti, Thank you for positive feedback about our customer service. It is nice to hear you have excellent stay at our hotel. I do agree veiw from our hotel is amazing overlooking at beach and airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sydney

Loved loved the upgrade

Posted Nov 24, 2014
Great stay view was lovely - room needs to be refreshed- paint wallpaper etc- (the overhead bedroom light didn't seem to work- only the lamp)-balcony needs an umbrella for sunshade- food was nice- most of the staff were professional - sometimes a bit distracted because busy or chatting too much to other guests when guests needed there attention(dining- breakfast) buffet at night -(staff more attentive-)was delicious as was breakfast- a great stay felt like a real break- very nice location and good eating out options and handy supermarket
Comment from Hotel Management
Nov 29, 2014 by Alan, Hotel Management
Dear Lorelei, Thank you for positive feedback about our customer service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comment about the dated hotel is noted. We do discuss funding requirements for a refurbishment with the hotel's owners and I will share your views to our General Manager. Thank you again for sharing your experience Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
2 out of 5
by A verified travelerfrom New Zealand

Overrated Hotel Close to the Beach

Posted Nov 23, 2014
Pros: The front desk were annoyed at my calls regarding getting the WIFI working (which the room brochure said it did), so they gave me free internet!! :)
Cons: As above. Needs a redecoration. Or Else lower prices to make it more realistic to what it actually is.
Location: Close to the airport, which is good. Nice Ocean Side Hotel.
Was looking forward to a classy weekend at this hotel, attending a conference. The pictures depicted a very nice upmarket hotel. However it was very run down and tired looking. The glass in our room was dirty and we had a ocean view room, however it looked out to a garden of weeds. The condition of the room was very dated and poor workmanship in addition to old cupboards and furniture. It seemed like 20 years ago it would have been a grand place but hasn't been maintained.
Comment from Hotel Management
Nov 29, 2014 by Alan, Hotel Management
Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. Your comment about the dated hotel is noted. We do discuss funding requirements for a refurbishment with the hotel's owners and I will share your views to our General Manager. Thank you again for sharing your experience Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
5 out of 5
Recommended
for Families
by Robertfrom Nærum

Bedste hotel i Sydney!

Posted Oct 28, 2014 on Hotels.com
Fantastisk hotel med fin placering, hvis man ikke har behov for at bo midt i centrum. Eneste minus er at det ligger lidt langt fra centrum. Bedre udsigt fås ikke hvis man bestiller et værelse med udsigt. Rummene er fint opdelte, hvis man bestiller til en familie og der er både lækker udendørs og indendørs swimmingpools. Det bedste hotel vi har prøvet i Australien til dato!!!
Comment from Hotel Management
Jan 3, 2015 by Alan, Hotel Management
Dear Robertra We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Great hotel by the Brighton Le Sands beach

Posted Oct 6, 2014 on Hotels.com
Great hotel by the Brighton Le Sands beach. The rooms are spacious and the service was great.
Comment from Hotel Management
Nov 29, 2014 by Alan, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
5 out of 5
Recommended
for Couples
by Pete

Posted Sep 30, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Alan, Hotel Management
Dear Pete, We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will erve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach