Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

3 Day Stay

Posted Sep 14, 2014
Pros: Staff in all areas are amazing, friendly and knowledgable. Close to restaurants and the bay
Cons: I couldn't fault the place
Location: Close to airport, Botany Bay and great restaurants
Top level room with great views of bay. There for a work conference. Didn't need to go anywhere as this place has it all. Great buffet breakfast and dining areas. Rooms quiet and clean
3 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to airport. Close to southern sb

Posted Sep 8, 2014
Pros: Location suits us. Generally very comfortable.
Cons: General cleanliness. In our experience Similarly rated hotels in Singapore, Hong Kong and the UK are spotless.
Location: Stated above. Suits us for various reasons.
Close to airport and suburbs to the south which we wanted. Traffic congestion is always a problem but location is very attractive, I.e., waterfront and access to cafés restaurants is excellent. Staff always willing to please. Air conditioning in room was poorish. Could not cool down the room. Cleanliness was poor with bits on the floor and someone else's hair tufts on the carpet in three separate spots around the bed. Amenities excellent. Breakfast excellent but coffee was one of the worst I've had in a long time.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canberra

Great Hotel in a great location!

Posted Jul 20, 2014
Pros: The swimming pool, breakfast, staff and location
Location: Brighton Beach
Great check-in staff, duty manager was amazing and very accommodating. The room was simple, but well laid out and had everything we needed. Balcony was a good size and the bathroom was old school, but clean and compact. Buffet breakfast was amazing, eggs cooked to order, espresso coffee and the best view of the beach ever!
Comment from Hotel Management
Jul 26, 2014 by Alan, Hotel Management
Dear Sam, We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyong Pang Front Office Manager Novotel Brighton Beach
2 out of 5
by A verified traveler from Sydney NSW

Never trust Novotel Hotels with your credit card!

Posted Jul 10, 2014
Pros: Nothing that outweighed the negative payment experience.
Cons: Payment records and credit card charging. It appears the Novotel charge first (and again) and ask questions later.
Location: Brighton Le Sands is a beautiful location, it is a shame this is the only hotel nearby.
While our room was clean and had a nice view, as always when we stay at a Novotel Hotel, trying to pay for the room was a nightmare. We stayed on our wedding night and when we checked out the next day, the staff were adament the room had already been paid for. I booked via expedia without paying so I questioned this with the staff who checked and double checked and said the room had been paid for. Three weeks later when we got back from our honeymoon, with no warning, the Novotel charged my credit card twice for the room. No phone call to say they had made a mistake and now needed payment (which I would have been happy to make), nothing, and to be mistakenly double charged was the last thing I needed. The disappointing thing is this is EXACTLY what happened to my sister when she stayed at the Novotel in Wollongong the night of her wedding 18 months ago but we still went ahead with a Novotel hotel. The staff in the accounts department were friendly and resolved the issue quickly but it shouldn't have happened in the first place.
Comment from Hotel Management
Jul 15, 2014 by Alan, Hotel Management
Dear Meg, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments about the billing has been noted. I have shared your feedback to do the right thing and contact the guest. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 11, 2014 on Hotels.com
Comment from Hotel Management
Aug 23, 2014 by Alan, Hotel Management
Dear Guest, Thank you for taking the time to rate the Novotel Sydney Brighton Beach after your last stay. We hope to welcome you back to the hotel soon. Kind Regards Eugéne Human Food & Beverage Manager
2 out of 5
by A verified traveler

Close to bridal shop I needed to visit.

Posted May 31, 2014
Excessive street noise even though on the 9th floor Room service staff loud at other room doors which woke us early Could hear all guest noise in neighboring room Bathroom dirty Tv didn't work on 1st night Restaurant staff member didn't let us know there was a kids menu available, had to ask Buffet over priced for food that was on offer-limited meats Parking options weren't mentioned and we paid $55 on 1st night until we rectified the issue
5 out of 5
Recommended
by Dave F from Dubbo

Posted May 20, 2014 on Hotels.com
the hotel is very good . room while a little bit aged , GREAT, SERVICE MEALS ALL VERY GOOD .What a great location
Comment from Hotel Management
Aug 2, 2014 by Alan, Hotel Management
Dear Dave, Thank you for sharing your experience while staying at the hotel. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Eugéne Human Food & Beverage Manager
5 out of 5
Recommended
by A verified traveler

Nice hotel

Posted May 11, 2014 on Hotels.com
Very nice hotel close to beach and lost of places to eat. Free Wifi would be nice.
Comment from Hotel Management
Aug 2, 2014 by Alan, Hotel Management
Dear Guest , We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive guest feedback. We hope your next stay will be as pleasant as the previous one Sincerely, Eugéne Human
5 out of 5
Recommended
for Everyone
by A verified traveler

close to airport

Posted May 4, 2014
nice, big room. Good for families. Close to beach for relaxing in the morning.
Comment from Hotel Management
May 28, 2014 by Alan, Hotel Management
Dear Guest , Thank you for sharing your experience while staying at the hotel. I am glad to see you had a relaxing time while staying at the hotel. We hope your next stay will be as good as the previous one. Sincerely, Eugéne Human Food & Beverage Manager
3 out of 5
Recommended
for Everyone
by Tracey from Tamworth, England

Nice hitel close to the Airport. Great staff

Posted Apr 24, 2014
This hotel is looking a bit tired and could do with a refurb. However I could not fault the staff and the way we were treated, nothing was too much trouble, they went above and beyond from the Reception staff to the Dining/Catering staff. Would recommend
Comment from Hotel Management
Apr 29, 2014 by Alan, Hotel Management
Dear Tracey Thank you for taking the time to post a comment. We were pleased to read how much you appreciated our service. I have shared your kind words with the team. We are discussing funding for a refurbishment with our owners & I will share your views on the next occasion Regards Alan Burrows General Manager