Ratings based on 1,044 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
83% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Picture looks better than the real thing.

Posted Mar 1, 2015
Air con did not work and overly priced. Rooms were not cleaned.
2 out of 5
by A verified traveler

Posted Feb 28, 2015
Tired hotel, carpets and lounge sofas very soiled. wall paper peeling off, bathroom dirty and house keeping forgot to make up suite ! Not up Novotel usual standards, very disappointing.
3 out of 5
by A verified traveler

Very tired in need of refurbishment.

Posted Feb 19, 2015
Beach view rooms have a lot of noise from aircraft traffic acros the bay. Double glazing on windows should have been installed to sort out this problem.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom gold coast

Nice Hotel Close to the Beach

Posted Feb 16, 2015
When I got there. I got a surprised news the reception up grade the room for me. Is a shame I only planned one nite. If I had the chance to stay another nite, I would b relaxing & spending more time in the room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom akl

Staff service are perfect

Posted Feb 13, 2015
Good view , lovely reception staffe, and household cleaning excellent. Like the area
3 out of 5
by A verified traveler

Renovierumgsbedürftig

Posted Jan 28, 2015
Das Hotel benötigt dringend eine komplette Renovierung, dann sieht es wieder recht ansehnlich aus.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SYDNEY

A MUST STAY

Posted Jan 27, 2015
Pros: THE ROOMS, THE SERVICE & THE POOL
Cons: A POOL BAR MAYBE.
Location: RESTAURANTS WERE OF A HIGH CLASS, ICE CREAMERIES & A COLES WERE IDEAL.
AFTER A 1 NIGHT STAY WE ARRIVED BACK HOME FEELING REFRESHED.
2 out of 5
by A verified travelerfrom SAY

해변에서 가까운 것만 장점

Posted Jan 7, 2015
해변에서 가깝고, 주변에 식당들이 많다는 점만 장점이지만, 머물렀던 다른 호텔들과 비교했을 때, 가격 대비 시설이 많이 낙후되어 있다. 데스크 직원들이 전체적으로 불친절하고 뚱해서 다시 오고 싶은 생각이 안들었다.
2 out of 5
by A verified travelerfrom sweden

Overpriced, Far from the city

Posted Dec 28, 2014
A dissapointing experience. The hotel mixed up the number of nights we had booked, and tried repeatedely to charge for breakfast which was included in our booking. The family room was small and worn down. The cleaning was bad, the dead cockroach on the toilet floor was there all four days we stayed at the hotel. The gym and spa was closed all Christmas. The pool was ok, and the breakfast buffe was nice though.
4 out of 5
by Therese Malonefrom Australia - NSW - Wollongong

Posted Dec 3, 2014
Pros: Location
Cons: Looking a bit aged - some places not so clean