Ratings based on 1,080 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
83% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Las Vegas

Much better options, even for an airport hotel

Posted Mar 26, 2015
Pros: I had a nice balcony with bay view (fifth floor), but unfortunately, also 1/3 of the view was unattractive view of hotel's roof.
Cons: Overall, hotel gives impression of needing a renovation. Plus, the price was much to high, relative to other hotels where I stayed or were available
Location: There is a restaurant one block away that specializes in chocolate and other deserts - but I actually had a really good open-face steak sandwich there
I selected this place because I wanted a hotel close to the airport and also on/near a beach, to relax before the long trip back to USA. For an airport hotel, it was OK, as a beach location, very disappointing (I much preferred Coogee). Overall, hotel is "dated" (to use the expression often used on TV). There are about a dozen restaurants in the surrounding block, but oddly, these are mostly Greek - even the Thai place seemed to be catering to Greeks, which is rather curious.
2 out of 5
by A verified traveler

Posted Mar 8, 2015
Cons: Hotel needs upgrading
Location: Was close to airport.
Prompt check in, friendly staff. However hotel is in need of upgrading. Is very tired.
Comment from Hotel Management
Mar 24, 2015 by Kyong, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. I was especially pleased to read that the team were friendly on check in and during your stay Your comment about the dated hotel is noted. We do discuss funding requirements for a refurbishment with the hotel's owners and I will share your views to our General Manager. Thank you again for sharing your experience Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
2 out of 5
by A verified traveler

Picture looks better than the real thing.

Posted Mar 1, 2015
Air con did not work and overly priced. Rooms were not cleaned.
Comment from Hotel Management
Mar 24, 2015 by Kyong, Hotel Management
Dear Guest, Thank you for your review and please accept my apologies for any aspect of your stay that you were less than satisfied with and as your feedback is important to us. I will share your comments with Housekeeping Supervisor. I hope you will give us another chance to redeem our self and welcome you back to our hotel. Kind regards Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
2 out of 5
by A verified traveler

Posted Feb 28, 2015
Tired hotel, carpets and lounge sofas very soiled. wall paper peeling off, bathroom dirty and house keeping forgot to make up suite ! Not up Novotel usual standards, very disappointing.
Comment from Hotel Management
Apr 19, 2015 by Kyong, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. Please accept my apology for housekeeping not making the room. I have shared your comment with our Housekeeping Supervisor. Your comment about the dated hotel is noted. We do discuss funding requirements for a refurbishment with the hotel's owners and I will share your views to our General Manager. Thank you again for sharing your experience Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
3 out of 5
by A verified traveler

Very tired in need of refurbishment.

Posted Feb 19, 2015
Beach view rooms have a lot of noise from aircraft traffic acros the bay. Double glazing on windows should have been installed to sort out this problem.
Comment from Hotel Management
Apr 19, 2015 by Kyong, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. Your comment about the sound proof is noted. I will share your feedback with our Chief Engineer. Thank you again for sharing your experience Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
5 out of 5
Recommended
for Everyone
by A verified travelerfrom gold coast

Nice Hotel Close to the Beach

Posted Feb 16, 2015
When I got there. I got a surprised news the reception up grade the room for me. Is a shame I only planned one nite. If I had the chance to stay another nite, I would b relaxing & spending more time in the room.
Comment from Hotel Management
Apr 19, 2015 by Kyong, Hotel Management
Dear Steph, Thank you very much and it is my pleasure to read you have had enjoyable stay. I will share your comments with our team as it will encourage our team to continuously provide excellent service throughout the guest stays. We look forward to welcoming you back soon. Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
5 out of 5
Recommended
for Everyone
by A verified travelerfrom akl

Staff service are perfect

Posted Feb 13, 2015
Good view , lovely reception staffe, and household cleaning excellent. Like the area
Comment from Hotel Management
Apr 19, 2015 by Kyong, Hotel Management
Dear Akl, Thank you for sharing your experience and it is nice to hear that our team were friendly and helpful during your stay. I will share your kind words with our team. We look forward to welcoming you back soon. Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
3 out of 5
by A verified traveler

Renovierumgsbedürftig

Posted Jan 28, 2015
Das Hotel benötigt dringend eine komplette Renovierung, dann sieht es wieder recht ansehnlich aus.
Comment from Hotel Management
Mar 12, 2015 by Kyong Pang, Hotel Management
Dear Renovierumgsbedurftig, We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. Your comment about the dated hotel is noted. We do discuss funding requirements for a refurbishment with the hotel's owners and I will share your views to our General Manager. Thank you again for sharing your experience Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
Comment from Hotel Management
Mar 12, 2015 by Kyong Pang, Hotel Management
Dear Renovierumgsbedurftig, We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. Your comment about the dated hotel is noted. We do discuss funding requirements for a refurbishment with the hotel's owners and I will share your views to our General Manager. Thank you again for sharing your experience Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SYDNEY

A MUST STAY

Posted Jan 27, 2015
Pros: THE ROOMS, THE SERVICE & THE POOL
Cons: A POOL BAR MAYBE.
Location: RESTAURANTS WERE OF A HIGH CLASS, ICE CREAMERIES & A COLES WERE IDEAL.
AFTER A 1 NIGHT STAY WE ARRIVED BACK HOME FEELING REFRESHED.
Comment from Hotel Management
Apr 19, 2015 by Kyong, Hotel Management
Dear Tim, Thank you for the positive review and great to hear you were able to relax after a long day. Once again thank you sharing your experience and we look forward to welcoming you back soon. Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach
5 out of 5
by Rachel Lewisfrom Australia - TAS - Regional TAS

Posted Jan 21, 2015
Pros: Location
Cons: Nothing from the hotel just the weather
Location: Outstanding
Facilities: State of the art; Value: Fantastic; Service: Outstanding; Cleanliness: Lovely; Close to so many things perfect spot :)
Comment from Hotel Management
Jan 21, 2015
Dear Rachel, Thank you for sharing your experience and it is nice to hear that our team were friendly and helpful during your stay. I will share your kind words with our team. We look forward to welcoming you back soon. Sincerely, Kyong Pang Front Office Manager Novotel Sydney Brighton Beach