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Reviews of Ostuni Palace Hotel Bistrot & SPA

4 out of 5
Ostuni Palace Hotel Bistrot & SPA
Corso Vittorio Emanuele 218, Ostuni, BR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 54 out of 98 reviews" "
Rating 8 - Good. 34 out of 98 reviews" "
Rating 6 - Okay. 8 out of 98 reviews" "
Rating 4 - Poor. 1 out of 98 reviews" "
Rating 2 - Terrible. 1 out of 98 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Ostuni Palace Staff on Aug 17, 2023
Dear Greg, we would like to thank you for having appreciated your stay! It seems you had a great time here at the Ostuni Palace Hotel! Best regards and wishes

2/10 Terrible

Arie

Stayed 1 night in Jul 2023
Response from Hotel Ostuni Palace Staff on Aug 3, 2023
Dear Arie thanks for your review, we are sorry you were unhappy and the overall impact to Hotel was disappointed because did not match your expectations. We know, descriptions were misleading, so sorry about that. We'd like to know what went wrong.best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Ostuni Palace Staff on May 19, 2023
Many thanks for your preference and appreciations. Regards

10/10 Excellent

Fiona

Stayed 2 nights in Oct 2022

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
excellent staff - especially the lady at breakfast, front desk and the cleaner beautiful view short walk to town eggs cooked to order at breakfast We would also like to thank the hotel staff for their swift action to inform us of, and help us collect, a valuable we left in our hotel room.
Stayed 2 nights in Aug 2022
Response from Marilù on Aug 20, 2022
Dear Kellya big thank you for this great review which repays us for all the commitment we every day dedicate to our work.The Staff cares about every customer's request or need and is supportive with efficient service. Thanks for underlining. Warm regards

8/10 Good

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ostuni
Nice clean hotel. Bit of a mix up with room and dinner times but staff were lovely
Stayed 1 night in Oct 2021

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Ostuni
Excellent hotel only a short walk from the main square of Ostuni. Very good breakfast selection safely served by waiters. Very attentive reception staff. Would highly recommend.
Stayed 2 nights in Sep 2021
Response from Luisa Spina on Sep 25, 2021
Hello Monica thanks a lot for your positive feedback, we very much committ ourselves everyday to let the Guests enjoy a good break with us. Look forward to yout next visit!! regards

10/10 Excellent

Jose

Michele was exceptionally welcoming and responsive.
Stayed 2 nights in Aug 2021
Response from Luisa Spina on Sep 21, 2021
Hello Jose thanks a lot for your positive feedback, we very much committ ourselves everyday to let the Guests enjoy a good break with us. Look forward to yout next visit!! regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
A nice hotel with good location for exploring this lovely city
Stayed 2 nights in Sep 2020
Response from Luisa Spina on Sep 19, 2020
Dear Guest thank you for your kind words, we are happy you enjoyed your stay with us! Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay to visit Ostuni
Great place to stay, within an easy walking distance to the centre of Ostuni. Clean and comfortable. Also great to have the parking available.
Stayed 2 nights in Sep 2020
Response from Marilù on Sep 9, 2020
Dear Guest thanks so much for your review Offering a good location with efficient services, cleanliness and courtesy is one of our main aim in order to leave a good memory of the stay. Free parking and position make the difference Hope to welcoming you in the near future Regards

6/10 Okay

peter

Liked: Cleanliness, property conditions & facilities
Great location, free parking. Some issues.
It's slightly unfair to judge this hotel at this moment, because of Covid measures they have been forced to instigate, however we visited at this time so can only judge from what we encountered. Firstly, the hotel is attractive, well looked after and in a great location within a 5 to 10 minute walk to the centre of Ostuni's main areas. On Hotels.com's website it stated rooms had a furnished patio but the room we were given didn't, after I complained to reception they did give us a room with a patio but apparently there are only a few like this. On the booking it also stated it was a 12 noon check out, again the hotel said this was wrong but did relent and extend it to 12 when I complained.(I don't like to complain but we had plans that morning) Because of Covid you have to ore order on arrival what you want for breakfast for the duration of your stay plus what time you wanted it, we didn't like this and other hotels we stayed at didn't do this. Breakfast was okay, served outside only, Covid again presumably but they did tend to bring the food out and then the coffees some time later, again not something we liked. We loved the free car parking, especially being right in the city centre. Overall this is a lovely hotel in a great location and it's not their fault that the Hotels.com site has some misinformation on it and without Covid I'm sure we'd have enjoyed the stay more. Staff were friendly throughout.
Stayed 2 nights in Aug 2020
Response from Marilù on Sep 10, 2020
Dear Peter thanks for your review, we are sorry you were unhappy and the overall impact to Hotel was disappointed because did not match your expectations..As clarified with you, photos showed on websites are an idea of room general typology and setting, to be sure,a specific request should be advised at booking time. We know, descriptions were misleading, so sorry about that. Anyway thanks for having underlined we promptly changed room according to your needs , our priority is to guarantee guests comfort and a pleasant stay. Breakfast service unfortunately has been subjected to new praxis due to covid emergency .. Buffet is at the moment not allowed and according to Hotel logistic the service at the table is the most adequate even if less favourable, aimed to big attention and dedication to Guest needs. Hope to meet you in a more peaceful context we send our kind regards

8/10 Good

Piero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Direzione Hotel Ostuni Palace on Sep 6, 2020
Grazie per averci scelto! La aspettiamo nuovamente

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent care of the whole property Very good breakfast and front desk
Stayed 2 nights in Sep 2019
Response from Federica on Sep 6, 2019
Dear Anonymous, we would like to thank you for having appreciated your stay! It seems you had a great time here at the Ostuni Palace Hotel! Best regards and wishes, Federica

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly,helpful staff,clean rooms, good choics of continental breakfast
Stayed 7 nights in Aug 2019
Response from Marilù on Aug 25, 2019
Many thanks for your preference and appreciations. Regards Marilù

10/10 Excellent

Anwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well positioned
Very comfortable - excellent location - close to old town - great views from up top.
Stayed 1 night in Jul 2019
Response from Marilù on Aug 25, 2019
Dear Guest, we thank you for sharing your positive opinion. Coma again to visit us regards Marilù

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was a perfect location (5 mins level walk to Ostuni centre), with great service, secure parking and very nice rooms....
Stayed 5 nights in Jul 2019
Response from Marilù on Aug 25, 2019
Dear Andrew thanks a lot, we are happy you apreciated our offer in total and we strongly hope to welcoming you again. Kind regards Marilù

10/10 Excellent

B A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Was a really nice hotel. Easy to stay in - great staff too. Reception especially nice. We felt very looked after. Breakfast was more than adequate. Spa was nice - we had an hour of spa in the room rate. It was listed at €200 per hour for a couple which seemed high for the facilities on offer. Check it before you pay. Lift it the only anomaly - Slow and a bit useless! Great views from the 3rd floor Terrace
Stayed 2 nights in Jul 2019
Response from Marilù on Aug 25, 2019
Dear Guest we are glad you enjoyed your stay for courtesy of the reception, relax of spa and good breakfast service. Only for claryfying a little misunderstanding the price of eur 200,00 is for clients who book a time of spa services as exclusive usage, all info about spa are published on our website. We are sorry for your opinion about the lift .. we thank you for visiting us regards Marilù

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Marilù on Aug 25, 2019
Thanks a lot! Regards

10/10 Excellent

Kevin, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
For a luxury 4 star hotel I was disappointed. Garaging was good, staff helpful, rooms clean, only a 15 minute walk to the town but pillows lumpy, we booked a basic room but I thought the room was adequate rather than pleasing, The hotel boasts a terrace but it was closed, the spa was tiny and even the use of the very small jaccusi .had to be paid for.
Stayed 4 nights in Apr 2019

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place in Ostuni
My husband and I traveled with friends to Ostuni and stayed at the Ostuni Palace Hotel. The location is not in town, but it is a 10 minute walk to everything. The junior suite was lovely, although we would have preferred a stall shower instead of a bath/shower combo. Sadly, the hotel does not have them in the junior suites. WiFi is free but an unsecured site, if that matters to you. Breakfast was continental but quite enough for our group. There is a restaurant for dinner that looked interesting, but we went into town each night and had our dinner there. I did have a massage at the spa, it was WONDERFUL!!!!!
Stayed 4 nights in Aug 2018

10/10 Excellent

Massimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A view of the white village of Ostuni
Great hotel and great location. Had a corner room with fantastic views of old city. The only downside was the traffic noise on cobblestoned road. Staff very helpful with restaurant suggestions and other points of interest. We saw the Passion Opera performed on the main square and procession moved through the narrow alleyways. Very moving. Great stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Hotel is stunning and service is excellent. Had to swap dates last minute and the hotel showed great flexibility in accommodating my needs
Stayed 1 night in Dec 2017
Response from Marilù on Jan 9, 2018
Dear Guest thank you for your kind review that shows great appreciation! This makes us proud of our daily job to offert clients a pleasant stay by responding to every exigence with efficiency. Kind regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for Ostuni
A great place to stay and only a short walk into the lovely town of Ostuni. We had a room which had a direct view of the 'White City' and it was fantastic to draw back the curtains each day to see this. Breakfasts in the hotel are very good with plenty of choice to suit everyone. The staff at the hotel are extremely helpful and will book car hire for you or organise trips to the beach club. Would have no hesitation in staying at the Ostuni Palace again
Stayed 7 nights in Aug 2017

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We have stayed at the Ostuni Palace before and were not disappointed in our return. The staff were all incredibly friendly and helpful and great with our children. The room was spacious and comfortable. A great location just a short walk from the centre of Ostuni. We would highly recommend!
Stayed 1 night in Aug 2017

6/10 Okay

Ben, Montreal, Canada

Disliked: Staff & service, room comfort
Palace for the locals
They call themselves a palace, the check-in process was quite an experience, in less than 40 seconds a was given the key to a room and told that was it essentially. The gentleman a the reception doing the check in had no interest to interact with me and let me know about the basic details of the hotel , breakfast hour , Wi-Fi coverage, parking etc. I clearly felt I was disturbing him. So I had to insist to have some additional info about the hotel letting him no as that it was the fist time in my life in Ostuni and thus in his hotel so I would appreciate some interaction towards the check in process ... not impress. The rooms are clean but outdated a bit, the HD TV craze has not it that hotel still , basitc computer screen. Breakfast is OK , but for an hotel with Palace in their it could be better and I have seen better in lesser standing hotel in Lecce and Monopoli so....
Stayed 2 nights in Jun 2017

10/10 Excellent

Baljeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was really good and polite could not do enough for
Service was really good and polite could not do enough for you

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, friendly staff made me feel at home
I had a lovely time here. The food was excellent! I chose to eat dinner here three times. The staff made is easy, comfortable and enjoyable.

10/10 Excellent

Jenni, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Ostuni

10/10 Excellent

george, pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to lay your head in Ostuni
The Ostuni Palace is a newer hotel. It was well-designed and well-decorated. We arrived a bit early to check in and the concierge sat us down and treated us to a Cappuccino. Parking is very easy. We left our car right in front of the hotel. There is about a 300 meter walking down hill (kind of steep) to get to the center of town. There are some beautiful sights of the sea and older churches as you walk into town. Ostuni is a great two day town. There is the old historic area which is elevated and the lower newer section. Ostuni is much smaller than Lecce. The concierge recommended a restaurant to us, Caffe Cavour which was absolutely fabulous. It was located in an underground "once upon a time" olive oil production site. The decor and food were sublime. The rooms in the Ostuni Palace were functional and tasteful but not over the top.
round gnocci served at Caffe Cavour
Zuppa di pesce served at Caffe Cavour
Ostuni at night

6/10 Okay

Steve Riseley , London

Liked: Property conditions & facilities
Nice hotel but things not running smoothly enough
The hotel is very nice and in a great location. We were staying in Italy on business, we arrived to check in just before 4pm, we we asked if we could buy an upgrade and told they were full. We were allocated our room, when we arrived in the room the cleaners had not finished cleaning it, we were tired but went to the hotel bar for a glass of wine while we waited for the room to be ready (the wine was not offered) that evening we asked for an extra pillow, it was not delivered that night. One member of staff a girl was very lovely, generally we felt neglected and not valued as customers. It's a Shem because we are travelling on a monthly basis to Puglia and it could have been our chosen regular hotel. Sometimes I suppose things just do go wrong. Ostuni is wonderful.

10/10 Excellent

Kimberly, Lake Tahoe, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and modern and very close to old city
The room was comfortable and stylish with all the modern touches. Staff was helpful and were patient with my terrible Italian skills. They spoke and understood English. Though my stay was a quick overnite I would stay there more days if I return to Ostuni

10/10 Excellent

Ms, Canterbury UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
We spent the first 2 nights of our Puglian visit at The Ostuni Palace. We are well travelled and we like the best. We were not disappointed. The Ostuni Palace delivers on service, on style, location and comfort. The staff were excellent :- helpful and eager to please. The Restaurant served delicious food and the included continental breakfast was first class We were travelling out of season and so it was easy to park on the hotels forecourt Check in was smooth and efficient We chose the Romantic City View room. It's worth the extra expenditure. Superb views of the White City. The room was fresh and bright with a comfortable bed. For an even clearer view go up onto the roof terrace. Superb for photographs And the acid test - would we stay again? Yes, definitely.

8/10 Good

Tony, Italy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
convenient to walk to historic town
very nice and free parking too

10/10 Excellent

simon, GB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ostuni Palace
Very nice , clean and comfortable hotel very near the town centre.

6/10 Okay

carrie, fla

Liked: Cleanliness, room comfort
Disliked: Staff & service
late night party ruined my stay
I was awoken at midnight by loud music. There was a wedding party directly below my room. I went down and was told sorry another 10-15 mins. I finally left around 1230 and walked to the main square returned about 1 hr later still music. Given option of switching rooms at 130am didn't. Music finally stopped at 2am. All I received was an apolgy. Location is also farther to cathedral then advertised. Best bkfadt tho and patio outside of room was nice

6/10 Okay

Rosie, San Francisco Bay Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, but overpriced
This is a comfortable and attractive hotel, but it is overpriced. The staff is very nice. It is quite a bit farther from interesting sights in Ostuni than is advertised. Also, it promotes "spa" treatments, but there is no jacuzzi, pool, or work out facilities.

10/10 Excellent

Fiona, Croydon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with superb staff
The hotel is lovely but the staff are what really make it special, nothing is too much trouble and they are attentive without being fawning

8/10 Good

Beverley, West Sussex, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Quality Hotel Close to Old Town
We enjoyed our stay and our room was pretty - we did pay more for a romantic room. Quite small, with nice bathroom. Smart reception area and dining room, where we had breakfast, which was good. The geography of Ostuni means that hotels of any size seem to be outside of teh old town and the Palace is about 12 mins from the main square and entranace to teh old town. Easy parking at hotel, whihc is very helpful . Note that the hotel styles itself as hotel "and spa" - not important to me, but there is no spa of any kind.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel, very average breakfast
PRO's: Very clean room, friendly helpful staff, good safe location close to town. CON's: WiFi only in reception bit annoying, only English TV was Sky News, breakfast was really average

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellissima struttura a pochi passi dal centro storico, molto curata, colazione super, parcheggio gratuito all’interno della struttura.
Stayed 2 nights in Aug 2023

8/10 Good

bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ruedi

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was always very friendly and helpfull
Stayed 4 nights in Jun 2023
Response from Hotel Ostuni Palace Staff on Jun 21, 2023
Dear Ruedi, we thank you for sharing your positive opinion. Coma again to visit us!regards

8/10 Good

Adriano

Stayed 1 night in Jun 2023
Response from Hotel Ostuni Palace Staff on Jun 15, 2023
Dear Adriano we thank you for sharing your positive opinion. Come again to visit us!Regards

6/10 Okay

Adelino Honorio Silveira

Stayed 1 night in Apr 2023
Response from Marilù on Apr 12, 2023
Hello Mr. Silveira, thanks for sharing your feedback. Given the low rating we'd like to know if there was anything that disappointed you in any way. You opinion is important for us to improve everyday. Kind regards

10/10 Excellent

rodrigo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinario y la atención de primera
Excelente experiencia, llegue muy temprano y no tuvieron inconvenientes para hacernos un early check in, dejamos las malestas y salimos a pasear y devuelta la habitación estaba lista. En el front desk el caballero que nos atendió fue muy cordial y siempre dispuesto a que nuestra estancia fuera genial. Hotel muy bien cuidado y lleno de detalles. El buffet de desayuno muy bueno y la sta que atendía muy cordial. Realmente un hotel de categoría.
Stayed 1 night in Dec 2022

10/10 Excellent

Pierpaolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Luisa Spina on Sep 30, 2021
Gentile Pierpaolo, La ringraziamo per averci recensito con ottimo punteggio. Grazie di cuore torni a trovarci!

8/10 Good

Lauric

Liked: Cleanliness, staff & service, property conditions & facilities
Saubere und grosszügige Zimmer, freundlich-hilfsbereiter Empfang. An einer Einfallstrasse gelegen, daher nicht ruhig gelegen
Stayed 1 night in Aug 2021
Response from Luisa Spina on Sep 1, 2021
Danke, dass Sie sich für uns entschieden haben! Wir freuen uns, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben