“Enjoyable stay”

Enjoyed our stay, room was good size and we put the kitchenette to good use (although I was a bit paranoid about the smoke alarm because of the warning notices about setting it off and how much it would cost if the fire brigade was called out!!) Would have preferred a proper queen size bed instead of 2 singles joined together with an uncomfortable ridge in the middle. Easy walk into town and train station. Spring Hill loop (free weekday bus service) stops close by as does the City Sights bus tour.

“nice hotel”

nice hotel, clean area, close to central train station 2 blocks away,easy to get to airport or from airport, nice views,only downside was they were doing construction on the older part of the hotel while we were there

“Central city location, shame about the parking arrangements”

This hotel is very conveniently located to the CBD but the area isn't called Spring Hill for nothing - it is a fairly steep ascent from the shopping malls and the river so maybe not suitable for the elderly or young children. We were horrified to discover the car parking arrangements - it is one of those mechanical stacked parking systems with vehicles lowered and raised as owners wish to leave or return. We didn't have to wait long to gain access but we would not have booked if we had been aware of the arrangement. The hotel is currently undergoing some repairs or refurbishments so some access was restricted but they seemed to be mindful of making minimal intrusion. Overall the rate for 2 nights in a spacious, clean and comfortable room in the CBD was very reasonable and compensated for the inconveniences.

“will use again”

good hotel will use again

“Good location in Brisbane”

This hotel is on a very good location just a few minites walk to downtown but the hotel is kinda old the we got to sleep in a separate single beds. The service was ok.

“Very nice, & a great shower!”

The room was very nice, plenty of room, our first visit was not as nice, had some problems with water leakage outside our room, but on our second visit was made up for. The staff was great, very helpful. The restaurant was ok, room service could have been better.

“closed to everything”

clean comfortable closed to everything nice motel when the work finish

“Great location, but not much else going for it.”

We nicknamed our hotel worst western, great location and friendly enough staff but a lot of confusion of what would be provided to us, "yes that will brought right up" - and never arrived, quite common. I don't like to see holes in linen, towels and ironing board cover as these small issues could easily be replaced and leave a bad impression. Overall, the location saved the day, great place to stay to be close to a lovely garden and the city.

“Nasty surprises”

The carpark was horrible - one of those stacking ones where you have to squeeze your car (a rental in our case) into a tiny park on a forkhoist, and get someone to come and raise or lower the arms for you any time you want to access your car! Had we known this we wouldn't have parked there as it was pretty worrying, very tight manouevreing spaces, and we often had to wait ages for someone to assist us. The staff were pretty rude overall, not hugely helpful. We couldn't even get two room keys, even though there were 3 of us. We waited nearly half an hour for someone to serve us at the front desk, even tho we were second in line, it turned out the server had crashed but noone bothered to tell us this, despite there being 3 hotel staff behind the desk just metres away the whole time. Very rude and frustrating for everyone waiting! But the worst was probably the stained sheets provided on the extra bed in our room. And the fact that staff don't wash the dishes in your room when they service it - they charge you $5 for this! EVEN when you check out!! The hotel wasn't inexpensive enough to justify this I don't think. However redeeming features were its location, as it's very central and in a nice spot. The room had aircon, which was nice. Overall I would probably try somewhere else to stay next time I was in Brissy.

“best western astor metropole”

appreciated that although the hotel is in quite a central location, it was quiet for sleeping; it was 9pm & we were tired but the staff need to provide clearer instructions on how to arrive at the parking.