Ratings based on 385 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by Helen from Ballarat

Great stay

Posted Apr 29, 2015 on Hotels
It was close to the hospital my daughter was in. Very easy short walk. The room was comfortable and clean. Staff very friendly and helpfull.
Comment from Hotel Management
Jun 4, 2015 by christine, Hotel Management
HI Helen, Thankyou for your feedback. We are so pleased that you found our apartments comfortable and met your needs in being close to the hospital. We hope your daughter has made a full recovery. Regards Christine
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015 on Wotif
Easy to find, clean and tidy, good sized TV, fantastic internet.
Comment from Hotel Management
Jun 4, 2015 by Christine, Hotel Management
Thank you for your comments, especially about our guest apartments and services. Regards Christine
5 out of 5
Recommended
for Everyone
by A verified traveler from Toowoomba

Luxury accommodation at affordable price

Posted Apr 9, 2015 on Wotif
Pros: Everything... close to Prince Charles Hospital which is why I chose it.
Location: Great location - hospital and Chermside Shopping Centre close as well as Bowls Club just down the road for meals.
Receptionist very pleasant and helpful. Clean environment. Apartment lovely. Huge bed. All appliances one could need. Air conditioning super quiet. Shower water pressure was perfect. Very little traffic noise. Complimentary breakfast. All areas very clean. Secure parking.
Comment from Hotel Management
Jun 4, 2015 by Christine, Hotel Management
Thank you so much for your wonderful feedback regarding our guest apartments and facilities. We hope to see you again in the near future. Regards Christine
2 out of 5
by A verified traveler from Qld

Terrible check in

Posted Apr 5, 2015 on Wotif
The advice of check in staff left a lot to be desired. Most uncomfortable bed of the year.
Comment from Hotel Management
Jun 4, 2015 by Christine, Hotel Management
Thank you for your comments. It is certainly not our normal standard of service and we would like the opportunity to welcome you back. Our luxurious queen beds are only 3 years young so we apologies if they did not meet your personal requirements. Regards Christine
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Mar 26, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable stay

Posted Mar 24, 2015
Pros: Good facility, parking, kitchen, bathroom, location and service
Cons: Food at Breakfast was poor. Would like to include some hot food and better fruits.
Very secure, comfortable and quiet accommodation. Loved it.
Comment from Hotel Management
Jun 4, 2015 by Christine, Hotel Management
Thank you so much for your review, we hope to welcome you back in the near future. Regards Christine
4 out of 5
by Colleen from Australia - VIC - Melbourne

Posted Mar 16, 2015 on Wotif
Pros: Close to our location
Cons: Bathroom - shower water wet most of the floor and anything else on maybe floor.
Location: Close to everything
Facilities: Typical; Value: Reasonable; Service: Friendly; Cleanliness: Faultless; Underground parking was good if we could get a park so had to park outside
Comment from Hotel Management
Mar 16, 2015
Hi Colleen Thank you for our review and your honest feedback. Our reception staff would of love to been able to assist you with your concerns during your stay to offer a solution. We hope to have the opportunity of welcoming you back to Essence in the near future. Please feel free to contact me personally to discuss further. Thanks & Regards Christine
1 out of 5
Recommended
for Couples
by Suzanne from Wide Bay

EXPENSIVE STAY

Posted Mar 14, 2015 on Hotels
We were happy with our stay until returning late, after attending a concert, to find no secure parking was available - this was included in our accommodation. At check in, it had been made very clear to us that we COULD NOT park in the reserved spots - at any time. These were the only parks left at midnight. So, we parked (along with another vehicle) in a spot in the front section of the motel. The following morning our new car was damaged, and we have been left with a $750 bill to repair it. The management of these apartments were rude and not prepared to help us in anyway. Ultimately, if we had been given the correct information at check in, we could have parked our car in one of the reserved spots as they were free to use between 5pm and 7am.
Comment from Hotel Management
Jun 4, 2015 by christine, Hotel Management
HI Suzanne I personally remember this incident and we discussed it in length. It was a certainly a very unfortunate incident of events when you parked in a disable car park illegally with another vehicle in this car park already, and the lady that accidently opened the car park door onto your car had no way of knowing you were parked in this spot as it is an extra large park for disable people and normally not blocked in any way. We have sign in our car park that clearly states that Essence does not accept any liability for loss or damage to personal items or vehicle whatsoever. The car park signs for our reserve car parking are clearly marked and we apologised for this inconvenience as we had several spaces available from your time back from the concert until 7am. Again we apologies for this very unfortunate incident. Regards Christine
4 out of 5
by Melinda from Australia - QLD - Regional QLD

Posted Mar 10, 2015 on Wotif
Location: Just right
Facilities: Above average; Value: Acceptable price; Service: Friendly; Cleanliness: Spick and span;
Comment from Hotel Management
Mar 10, 2015
Dear Melinda Thank you for your review, we greatly appreciate your feedback and hope to see you again soon. Regards Christine
4 out of 5
Recommended
for Families
by Fung Pik

This traveler left a rating score only Posted Mar 9, 2015 on Hotels