Ratings based on 60 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Best view

Posted Nov 30, 2014
Pros: Location, view and the kitchen
Cons: A bit of a renovate wouldn't hurt but is not a major problem
Location: The CBD is an easy walk and includes the Queen St mall. The Botanic Gardens is across the road and the river is on your doorstep.
Looking out over the Botanic Gardens, over the river to the Gabba. What a view. Alice ST is not too busy but is easy walking distance to most things including South Bank. But I'd suggest walking along the river to Eagle St pier. There are lots of fabulous restaurants to choose from, many with a view of the Story bridge. The rooms are quite comfortable but perhaps a little tired. Not a problem really. Having a suite is great: more room and you can save a fortune by making your own breakfast.
Comment from Hotel Management
Dec 11, 2014 by General Manager, Hotel Management
Dear David, Thanks for taking the time to share your tips & tricks for visiting Brisbane! We are delighted to learn that your stay was comfortable and enjoyable and look forward to seeing you again soon. Thank you for being a part of the Quay West tradition!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Victoria Australia

Very nice accommodation in a great position.

Posted Oct 20, 2014
Pros: The location and large balcony and views.
Location: The Botanical gardens and river with the ferries. Eating places and shops nearby.
Hotel had nice food and the staff were friendly. The hotel was clean and the view from the balcony over the Botanical gardens and River was fantastic. Great position to walk to tourist attractions. We really enjoyed our long weekend exploring Brisbane.
Comment from Hotel Management
Oct 23, 2014 by General Manager, Hotel Management
Dear Julie-ann, Thank you for taking the time to share your review with the online community, we greatly appreciate your feedback and are delighted that we were able to provide a comfortable and enjoyable stay. Thank you for being a part of the Quay West tradition.
4 out of 5
Recommended
for Families
by つっちーfrom 日本

ベランダからの眺めは最高

Posted Sep 25, 2014 on Hotels.com
初めてのBrisbane旅行でした。9Fの部屋でしたので目の前の植物園がよく見渡せ、また大きなベランダへ出られたのでとても気持ちよかったです。ショッピングができるエリアまでは徒歩で10分程度。室内の清潔度は普通程度でしたが、ゆったりした部屋割りで家族で過ごすにはよかったです。洗濯機や簡単な調理器具があるので市場で買ったものを食べるには便利。
Comment from Hotel Management
Nov 18, 2014 by General Manager, Hotel Management
あなたのレビューをありがとう、私たちはあなたの滞在が楽しいものであったことを喜んでいる
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gold Coast

Comfortable accommodation near CBD

Posted Sep 15, 2014
Pros: We had a one bedroom apartment, and it was very spacious and comfortable. The pool/spa area was lovely and the restaurant food excellent.
Cons: No suggestions in improvements.
Location: It was across the road from the Botanical Gardens, a pleasant walk from South Bank in one direction, the city centre and the river.
We enjoyed a one night stay in this accommodation and had a lovely meal in the restaurant. Our apartment had a very big balcony and we had a lovely view of the Botanical Gardens and river glimpses from it. We were able to stroll through the Botanical Gardens and down to the river front where we enjoyed a lovely breakfast overlooking the river. The staff were very friendly and helpful. The location was very quiet for the inner city, but there are new buildings going up next to and at the back of this property which will probably create noise shortly. We would definitely go back and would stay longer next time.
Comment from Hotel Management
Oct 13, 2014 by General Manager, Hotel Management
Dear Sue, Thank you for taking the time to share such a detailed review of your recent stay. We are delighted that all aspects your time with us were comfortable and enjoyable and look forward to seeing you again soon. Thank you for being a part of the Quay West tradition.
4 out of 5
Recommended
by KYLIE

This traveler left a rating score only Posted Aug 12, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NZ

Great location overlooking the Botanic Gardens

Posted Aug 4, 2014
Pros: Spacious and well fitted out, comfortable bed and tastetul decor
Location: Excellent
Luxury accommodation and we had a great price deal through Expedia
Comment from Hotel Management
Aug 7, 2014 by General Manager, Hotel Management
Dear traveller, We are delighted that you chose Quay West Brisbane for your most recent visit, and that Expedia were able to provide a rate which met your needs. We hope to see you again when next you travel.
5 out of 5
Recommended
for Everyone
by Lindafrom Brisbane

Close to everything

Posted May 27, 2014
Pros: The view, close to the city and everything you need within walking distance.
Cons: See above comments about experience
Location: See above
Room excellent, fabulous view over the botanical gardens, great size balcony, staff very friendly and helpful, close to city centre. Two things not so good were; no compendium in room giving details about amenities in hotel (only had television to show details and not very comprehensive - needs a lot of work on the site) and our breakfast which we had in room appeared to have been sitting for a while before being brought to our room - looked very dried out especially the tomatoes and no butter for the toast. Would still recommend to friends.
Comment from Hotel Management
May 28, 2014 by General Manager, Hotel Management
Dear Linda, Thanks so much for your feedback, we are delighted that we contributed to a fabulous stay. Apologies if the eCompentium in our suites was not as detailed as you would have liked - we will be sure to look into this. Thanks again for your feedback.
4 out of 5
Recommended
by Jennyfrom NZ

Great location and facilities but a little tired

Posted May 21, 2014 on Hotels.com
The location is brilliant - handy to everything with great views over the botanical gardens and Southbank. The apartments are well equipped with kitchen facilities however overall the room was a little dated and generally tired - some fresh paint and an update of the bathroom wouldn't go amiss However, the staff are super friendly and helpful and we had a wonderful stay.
Comment from Hotel Management
May 21, 2014 by General Manager, Hotel Management
Dear Jenny, We are delighted to learn that our amazing staff contributed to your enjoyable experience. I apologise if your apartment needed a little touch-up and wish to reassure you that this is an ongoing project which is being undertaken currently. Thanks for taking the time to share your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel good location

Posted May 10, 2014
Pros: Location and view
Cons: Hotel cleanliness
Location: As above
An adequate comfortable hotel with a pleasant location opposite Botanical Gardens and handy to good selection of shops and restaurants. Also close for a lovely walk along the river boardwalk
Comment from Hotel Management
May 21, 2014 by General Manager, Hotel Management
Dear guest, Thank you for taking the time to share your experience, we are delighted that you were able to take advantage of our fantastic location to enjoy the sights & sounds that Brisbane has to offer. We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by jimfrom Stdney

Short Stay Apr 14

Posted May 6, 2014
Excellent location Friendly staff and a good size clean room.
Comment from Hotel Management
May 8, 2014 by General Manager, Hotel Management
Thanks so much for taking the time to share your experience, Jim. We are delighted you enjoyed the location and service.