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Reviews of ULTIQA Rothbury Hotel

4 out of 5
ULTIQA Rothbury Hotel
301 Ann Street, Brisbane, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 387 out of 817 reviews" "
Rating 8 - Good. 316 out of 817 reviews" "
Rating 6 - Okay. 71 out of 817 reviews" "
Rating 4 - Poor. 31 out of 817 reviews" "
Rating 2 - Terrible. 12 out of 817 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Nathan

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and comfortable. After-hours checkin was kind of stressful (intercom not working) but the people were very helpful and were focussed on getting the check-in completed and the issues resolved.
Stayed 3 nights in Feb 2024
Response from Helen - Hotel Manager on Feb 29, 2024
Hi Nathan, Thank you for your review, we appreciate you taking the time to share your thoughts. We are pleased you enjoyed your stay with us and apologise for the issues with the intercom not working at the time. We hope this didn't detract too much from your stay and we have the opportunity to welcome you again in the future.

6/10 Okay

maureen

Stayed 4 nights in Feb 2024
Response from Helen - Hotel Manager on Feb 29, 2024
Hi Maureen, Thank you for taking the time to review your stay with us, we are pleased you enjoyed your stay and hope to see you again in the future

4/10 Poor

Tegan

Stayed 1 night in Nov 2023

2/10 Terrible

Geraldine

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were so disappointed with this accommodation, the price did not reflect the reality. The photos are very deceiving. On our first day, we found a pair of dirty underwear in the wardrobe, we informed the lady at reception and she said she was very sorry that she didn’t clean the room and the lady that did didn’t do a very good job. This is not a hotel it is a low level apartment accommodation at an overpriced rate. The appartment was so dirty and out dated. This trip was part of a celebration we were so disappointed we moved to other accommodation.
Stayed 7 nights in Aug 2023
Response from Helen - Hotel Manager on Sep 5, 2023
Dear Geraldine,Thank you for sharing your feedback. We're truly sorry to hear that our service did not meet your expectations. Please know that we are taking your concerns seriously and investigating fully as we are committed to improving. Sincerely,

8/10 Good

Laura

Stayed 7 nights in Aug 2023
Response from Management on Aug 23, 2023
Thank you Laura for your review, we appreciate you taking the time to share your thoughts. We look forward to seeing you again in the future

6/10 Okay

Russell

Traveled with family
Liked: Room comfort
Better options available
Got there at 4:30, staff already gone for the weekend. Room was very old and in rough shape. Had to wait 2 days until the staff came back. But, the lady was very nice and gave us a new room. Definitely “no-frills”.
Stayed 3 nights in Jun 2023
Response from Manager on Aug 2, 2023
Hi Russell, Thank you for your review we appreciate you taking the time to share your thoughts. We are sorry to hear you didn't like your apartment. Our office is open 9am - 5pm Monday to Friday, if the office was unattended at 4.30pm it is possible we were around the building assisting other guests. While we are closed over the weekend our friendly after hours team is available to assist. We hope to welcome you again in the future.

4/10 Poor

Rachel

Disliked: Cleanliness, property conditions & facilities
My stay at the Rothbury hotel was disappointing. I checked in after reception hours and had to provide my credit card details via their phone out the front of the property which isn't great for security in this day and age. This was even after a team member called days prior to obtain these details and were also filled out on an online check in form. The lady that greeted me at the door was pleasant however the cleanliness of the room was not great. Anything above eye level was not clean, the exhaust fans and air conditioner vents were dirty, tops of curtains and had dirt build up. There was no early checkout box, and I had call the hotel and was advised to put the keys through the closed reception grill which isn't ideal. The positives are that the position of the hotel is convenient, it was easy to get in touch with someone via phone if required and the onsite team were easy to deal with.
Stayed 2 nights in May 2023
Response from Helen - Hotel Manager on Sep 7, 2023
Hi Rachel,Thank you for taking the time to share your thoughts. We apologize for not meeting your expectations. Your feedback guides us in refining our offerings, and we hope to have the chance to welcome you back with an improved experience.Sincerely,

4/10 Poor

Valentine

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The Rothbury had a lovely old "Harry Potter" feel to it. The staff member was lovely and very helpful. The one big negative was the air conditioning was set at 27 degrees and it could not be changed. The aircon had to go to override mode to change the temperature down and every 2 1/2 hours it would reset back to 27 degrees. Terrible
Stayed 2 nights in Mar 2023
Response from Manager on Mar 27, 2023
Thank you Valentine for you review, we appreciate you taking the time to share your thoughts. We are pleased you enjoyed the service offered to you by our staff and you enjoyed the hotel itself. I am sorry to hear that there was an issue with the air conditioner, we will have this attended to. We hope you will consider us again in the future to see we take all feedback seriously and work to improve our guest experiences.

10/10 Excellent

Barry

Business traveler
Liked: Cleanliness, room comfort
Many Thanks!
Many thanks for providing a stay in a place with ambiance and atmosphere. Loved the room, the building and the convenient location. Your staff were most professional and friendly. Top marks!
Stayed 2 nights in Oct 2022

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022

2/10 Terrible

Leanne

Business traveler
Accommodation was pre paid, and I arrived at 6.30pm and the building was locked. An intercom was the only way to communicate. I had to give all my details over the intercom, credit card, expiry date and CSV also my drivers licence in an open and very public environment! A lot of road noise and crappy intercom speaker!! I travel a great deal for work and I wiil NOT be staying here againA
Stayed 3 nights in Oct 2022
Response from Hotel Manager on Oct 13, 2022
Hi Leanne, Thank you for your review, we appreciate you taking the time to share your feedback. For security purposes the doors are permanently locked. To prevent fraudulent transaction we require your credit card details and identification, this information was requested upon arrival as we did not receive your online check in, however I will speak to the after hours team regarding the taking of information on the external phone. We hope to see you again in the future to see that we take all feedback seriously.

6/10 Okay

Peter

Business traveler
Liked: Cleanliness
Not a good location and not impressed with the stay. Room was very dark, no one serviced my room or topped up the toiletries or tea bags etc. No fresh towels, long way to find somewhere to eat dinner. Getting picked up out the front was impossible, two Ubers went right past me. Not impressed at all staying there, wouldn't go back again. Not value for money. Far better places to stay in Brisbane that are cheaper.
Stayed 4 nights in Sep 2022

8/10 Good

Andrew

Business traveler
Liked: Property conditions & facilities
Delivered all ur offered, well priced, and a nice place to stay.
Stayed 2 nights in Jun 2022
Response from Management on Jun 27, 2022
Hi Andrew, Thank you for your review, we appreciate you taking the time to share your thoughts. We are pleased you enjoyed your stay with Rothbury Hotel and hope to welcome you again soon.

4/10 Poor

Debbie

Traveled with family
Disliked: Amenities
Very aged furniture and lack of items. Mould to shower, paint peeling due to no working exhaust fan, no staff to be found, 1 key left for 3 guests, very disappointing for the cost of the room. Location was the big positive but otherwise would not recommend!!
Stayed 2 nights in Jun 2022
Response from Manager on Oct 13, 2022
Hi Debbie, Thank you for taking the time to share your thoughts regarding your stay with ULTIQA Rothbury Hotel, we are sorry to hear that you did not enjoy your stay with us. Your comments will be taken onboard and maintenance issues listed will be looked into. Currently we are not open on the weekends, however staff are always available should you require anything during your stay. As you were arriving outside of office hours for security purposes we provided only one key, a second key was available upon request.We hope that you will consider staying with us again in the future to see that we take all feedback seriously.

2/10 Terrible

Jessie

Disliked: Cleanliness, amenities, property conditions & facilities
Warning!! The photos are deceiving!!!!!!!!!!! The bathroom was dirty (mouldy showers, dirty floors and bench), the room had a stench (old wet carpet smell), and to top this off....... the sheets were dirty (top sheet had brown dirt marks across the top, like someone put their suitcase down and left). There wasn't even a vending machine in the building. Oh by the way... parking is $50 and they only have 5 spots available for 25 apartments! It was so bad, we didn't even stay the 2 nights booked. We ran out of there and found another hotel 🙉 Will be chasing a refund immediately! The hygiene element was just horrible!
Stayed 2 nights in Jun 2022
Response from Hotel Manager on Jun 9, 2022
Thank you Jessica for your feedback. We take all feedback seriously and investigate thoroughly. As the Manager I personally inspected your apartment before you arrived. I am sure you are aware that we have had significant rain over the past months and our beautiful heritage listed building is almost 100 years old. When I inspected your apartment when you departed, I did not see any of the items you have raised. Older buildings do have a slight damp smell at times and with significant rain you may have smelt this. As the building is old and the apartment has not been renovated there is some deep ingrained stains under the grout that cannot be removed until it is completed refurbished. I also personally checked you in and as you had not booked a car space advised you of your options and limits being a city building and car parking. You and your partner opted not to pay for parking and were going to park on the street. You chose to leave early and advised us that this was due to no free parking being available in Brisbane city. We have never had a vending machine on site so I am perplexed on your comment on this. Thank you again for your feedback.

8/10 Good

Arahia

Liked: Cleanliness, room comfort
Location, location, location
Easy check in check out , freatication. Rooms were lovely and spacious although a bit outdated.
Stayed 3 nights in May 2022
Response from Management on Jun 27, 2022
Hi Arahia, Thank you for your review, we appreciate you taking the time to share your feedback. We are pleased that you enjoyed your stay with us and hope to welcome you again in the future

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Nice peaceful stay
Stayed 2 nights in May 2022
Response from Hotel Manager on Oct 13, 2022
Hi Daniel,Thank you for your review, we are pleased you enjoyed you stay with ULITQA Rothbury Hotel. We look forward to seeing you again in the future.

8/10 Good

Jaqueline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very convenient for late arrival. Beds were comfortable. 1 room missing blind that was not good for privacy or sleep ins. Doors missing from bathroom cupboard. Room could do with clothes rack. Reception staff very helpful and friendly. Will stay again. 1shower had no shelf and very low water pressure. Overall it as a great stay.
Stayed 5 nights in Apr 2022
Response from Hotel Manager on Oct 13, 2022
Hi Jaqueline, Thank you for your review, we appreciate you taking the time to share your thoughts. We are pleased you enjoyed your stay with us and hope to see you in the future

8/10 Good

Mark

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Apr 2022
Response from Hotel Manager on Oct 13, 2022
Hi Mark, Thank you for your review, we appreciate you taking the time to share your feedback. We look forward to seeing you again soon

10/10 Excellent

akiko

Stayed 1 night in Mar 2022
Response from Manager on Apr 6, 2022
Thank you for your review Akiko, we appreciate you taking the time to share your thoughts. We are pleased you enjoyed your stay with us and look forward to seeing you again in the future

10/10 Excellent

Kathie

Liked: Cleanliness, amenities, property conditions & facilities
I loved the privacy and stylish decor. I would like to stay again next trip. I could relax in comfort
Stayed 2 nights in Mar 2022
Response from Manager on Apr 6, 2022
Hi Kathie, Thank you for your lovely review, we are pleased you enjoyed staying in our lovely building. We look forward to welcoming you again in the future.

6/10 Okay

terri

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was a hassle. There was no parking available for the time I stayed and I wasn’t aware of this until after it was too late to cancel. Other then that compfy bed and spacious room.
Stayed 1 night in Dec 2021
Response from Hotel Manager on Oct 13, 2022
Hi Terri Thank you for taking the time to provide your feedback, we are sorry to hear that you had difficulties with our after hours check in team. Unfortunately parking is very limited and needs to be booked in advance. We hope to see you again in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, room comfort
A really good sleep!
A convenient CBD location for a work/social 2 night stay. Check-in was quick and easy. Suites have all the ameneties required. Bed was extremely confortable!
Stayed 2 nights in Nov 2021
Response from Hotel Manager on Oct 13, 2022
Hi Lisa, Thank you for your review, we are pleased you enjoyed your stay with ULTIQA Rothbury Hotel. We look forward to seeing you again in the future.

4/10 Poor

Megan

Traveled with partner
Disliked: Cleanliness
There was black mould surrounding the ceiling air con vent. The place was filled with dust - I actually wrote a message in it! There was dust over most surfaces - I don’t think it had been cleaned in a really long time. We used the ironing board and all white stuff fell out of it. And there was no one at reception to complain to. A terrible experience and we won’t be back or ever recommend it.
Stayed 1 night in Nov 2021
Response from Hotel Manager on Nov 26, 2021
Hi Megan, Thank you for sharing your review with us. We are so sorry to hear about the state of your accommodations. We appreciate your feedback and will share this with the relevant departments. We hope that you will consider us again in the future to see that we have taken your feedback on board and improved our services.

6/10 Okay

Praveen Kumar

Traveled with family
Disliked: Room comfort
Stayed 1 night in Nov 2021
Response from Manager on Nov 16, 2021
Hi Praveen, Thank you for your review, we appreciate you taking the time to share your feedback. We hope you enjoyed your stay with us and we can welcome you again in the future

10/10 Excellent

Ann

Stayed 3 nights in Jun 2021
Response from Manager on Nov 26, 2021
Thank you for your review, we appreciate you taking the time to share your feedback. We hope to see you again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and convenient city stay. The apartment was spacious and had everything needed, although the hair dryer was not working.
Stayed 4 nights in Jun 2021
Response from Management on Jul 1, 2021
Thank you for your review, we appreciate you taking the time to share your thoughts about ULTIQA Rothbury Hotel. We are pleased you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were wonderful and very accommodating to our special needs
Stayed 3 nights in May 2021
Response from Management on Jun 9, 2021
Thank you for your review, we appreciate you taking the time to share your thoughts. We are pleased your enjoyed your stay with us and the service provided by our staff. We look forward to seeing you again in the future.

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, room comfort
Well located with a spacious room.
Could not be better located for Central Station which is handy if using a train to get to the city. Short walk to central shopping area and Riverside. Older building, and while the room was clean and bed was good, other furnishings are on the dated side. Nice and quiet during my stay. I found it a good value option and would stay again.
Stayed 2 nights in May 2021
Response from Management on Jun 9, 2021
Hi Steve, Thank you for your review, we appreciate you taking the time to share your thoughts about ULTIQA Rothbury Hotel. We are pleased you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
They use an inconvenient day-of-travel online check in "system" which turns out not to be a phishing scam after all...who knew? The hotel itself is lovely and full of character, and well located
Stayed 3 nights in May 2021
Response from Management on Jun 9, 2021
Thank you for your review, we appreciate you taking the time to share your thoughts. We are pleased you enjoyed your stay with ULTIQA Rothbury Hotel and hope to welcome you again soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to Central Station makes this place very convenient.
Stayed 2 nights in May 2021
Response from Hotel Management on May 17, 2021
Thank you for your review, we are pleased you enjoyed your stay with ULTIQA Rothbury Hotel. We look forward to seeing you again in the future.

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2021
Response from Hotel Management on May 17, 2021
Thank you for your review, we are pleased you enjoyed your stay with ULTIQA Rothbury Hotel. We hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Reception on May 1, 2021
Thank you for your wonderful feedback.

10/10 Excellent

Garry

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2021
Response from Reception on Mar 26, 2021
Thank you for your wonderful feedback. It was a pleasure having you stay with us.

8/10 Good

Cintrex

Business traveler
Liked: Cleanliness, room comfort
Good value for money clean quiet and roomy
Very comfortable room with adjoining sitting room . Good value for money
Stayed 1 night in Feb 2021
Response from Manager on Feb 22, 2021
Thank you for your wonderful feedback.

8/10 Good

Peter

Liked: Cleanliness, room comfort
Poor wifi
We really like the Rothbury for comfort, space, convenience and ambience. My only criticism this trip was useless wifi. Reception in room was so bad as to be unusable..
Stayed 1 night in Feb 2021
Response from Manager on Feb 9, 2021
We thank you for your feedback and will look into this.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close proximity to bus and rail for shopping etc. Next door to Cafe 63. Great for dinner and breakfast.
Stayed 3 nights in Jan 2021
Response from Manager on Jan 25, 2021
Thank you for your feedback.

8/10 Good

lynn

Traveled with family
Liked: Cleanliness
Not a bad stay
We booked two rooms, first room on level 2 was very modern clean and smelt great, my two sons occupied this. Husband and I had a room on level 4 and it was older and less modern. Had a pull down bed in the lounge that had not been cleaned in a while and the spare pillows need replacement. the bed in the main bedroom was comfortable however the aircon blew directly down on me and i could feel bugs on me during the night maybe from the aircon? The kitchen clean but small and no air movement, the tv was tiny for the huge lounge. No view from the windows and couldnt open windows at all. Overall the stay was pleasant for us and great for my sons downstairs. Loved the ornate decor of the building as its old and has many original features such as old fashioned lifts and cornessess, ceiling roses etc Very helpful staff however when parking
Stayed 1 night in Jan 2021
Response from Manager on Jan 19, 2021
Thank you for your feedback.

8/10 Good

Jodie

Traveled with family
Liked: Cleanliness, room comfort
Good value
Lovely Art Deco building in a really good location, close to Central Station and walking distance to the mall. Our room was styled nicely and the beds were super comfy, but a bit of an update eg paint, new bathroom would be appreciated. The room was really clean apart from one curtain stain. Facilities were good - each bedroom had an ensuite and there was a washing machine in one bathroom, but basic supplies such as dish detergent and dishwasher tablets were not supplied, which I thought was odd. Bathroom consumables were nice - Mor brand.
Stayed 2 nights in Jan 2021
Response from Manager on Jan 19, 2021
Thank you for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Manager on Jan 27, 2021
Thank you for your wonderful feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Comfortable stay
Stayed 2 nights. Lovely Old art deco building. Spacious apartment. Quiet. No exhaust fan in bathroom and no rangehood over stove. Equipped kitchen but no large pot or large serving spoon.Comfortable bed. Desk chair not comfortable. Some furniture worn. Good to have washer dryer. Reception seemed to be open longer hours than what was sent in email. Will stay again.
Stayed 3 nights in Jan 2021
Response from Manager on Jan 16, 2021
Thank you for your wonderful feedback.

8/10 Good

Christine

Liked: Cleanliness
Stayed 3 nights in Dec 2020
Response from Manager on Dec 28, 2020
Thank you for your feedback.

6/10 Okay

Damian, Brisbane

Business traveler
Liked: Cleanliness
Disliked: Amenities
Advertised premium channels. Had Foxtel box but was not connected. Television’s were that old that they had no hdmi sockets to even connect a chromecast. Bed was comfy
Stayed 2 nights in Dec 2020
Response from Manager on Dec 20, 2020
We value your feedback. Thank you.

8/10 Good

Glen, Sydney

Business traveler
Liked: Cleanliness, property conditions & facilities
This is a good clean and reasonably priced place to stay in Brisbane. It is at the top of town and almost straight across the road from the train station. Only strange thing is the check in procedure. If your after 3pm ( which most people will be) you have to go to a key drop box. I think the after hours drop box should be after say 8pm instead. I would use it again as it is good value - but it’s definitely not a 5 star. I think 3.5 would be a good star rating for it.
Stayed 1 night in Dec 2020
Response from Manager on Dec 5, 2020
Thank you for your feedback.

10/10 Excellent

Alexander

Liked: Cleanliness, room comfort
Character and charm - building and staff
Fantastic stay, perfect location for our needs. Only 2 minute from central train station and coffee shops within 1 minute from hotel front door. Amazed at how quiet the rooms were with no street noise. Staff were excellent, so welcoming and made our stay extra special. The apartment we stayed in did need a few items to be repaired like the soap holder in the shower but this was easily overshadowed by the outstanding staff and character of the 1930s building and beautiful lifts. Will stay again with any doubt.
Stayed 3 nights in Nov 2020
Response from Manager on Dec 1, 2020
Thank you for your wonderful feedback.

10/10 Excellent

Terrence, Coffs Harbour

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful building. Stylish. Newly carpeted and painted corridors, excellent staff communication and help. Loved our stay. Will be back again very soon!
Stayed 2 nights in Nov 2020
Response from Hotel Management on Nov 28, 2020
Thank you for your wonderful feedback

8/10 Good

Payton

Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2020
Response from Manager on Nov 15, 2020
Thank you for your wonderful feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Art Deco building and great location. Room was spacious but dated.
Stayed 2 nights in Oct 2020
Response from Manager on Oct 23, 2020
Thank you for your wonderful feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Manager on Oct 23, 2020
Thank you for your wonderful feedback.

8/10 Good

Jason, Gold coast

Liked: Cleanliness, amenities, property conditions & facilities
Overall value for money. super spacious, excellent location, no problem for late check in. It’s is like very old building but very good condition.
Stayed 1 night in Oct 2020
Response from Manager on Oct 23, 2020
Thank you for your wonderful feedback.