Standard Double Room | In-room safe, desk, iron/ironing board, rollaway beds

Reviews of Snooze Inn

3 out of 5
Snooze Inn
383 St Paul's Terrace, Fortitude Valley, QLD

Reviews

7.0

Good

Rating 10 - Excellent. 72 out of 379 reviews" "
Rating 8 - Good. 142 out of 379 reviews" "
Rating 6 - Okay. 103 out of 379 reviews" "
Rating 4 - Poor. 36 out of 379 reviews" "
Rating 2 - Terrible. 26 out of 379 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service provided when wanted to check in after hours. They purpousely dropped my call through intercom multiple times without opening door. I thonk rhe staff are not frienfly with international people.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 rooms. The 1 room the aircon andnlights werent working. It took them till the nect day to fix it. The 2nd room had no smoke alarm in which i didnt notice till the end of thr stay. I am highlu disappointed. When we brought it up with thr staff they would only say expedia will refund your money and ignored the issues.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very convenient location. The property is so close to public transport
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2019

6/10 Okay

Tash

Disliked: Cleanliness, property conditions & facilities
Basic, cheap accommodation.
I've stayed at this hotel every time I've been in Brisbane for over 10 years and have to say they have really dropped the ball. The carpet and walls were heavily stained, the bathroom was riddled with mould and there were several cockroaches. The room smelled dank as windows were unable to be left open as there were no fly screens. On the plus side, for the price, the location is excellent, bed was comfortable aside from the pillows, there is also a fridge, tea/coffee making facilities and hair dryer. Would be nice if the owners just touched the place up a bit. New carpets and a lick of paint would turn this place around.
Stayed 2 nights in Dec 2019

8/10 Good

Carlie

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Place is getting tired and grubby. Still the best value.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service
The reception staff took 45 minutes to let me in. Room very small but you still charge big prices.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Value for money. Close to nightclub. Bathroom and shower needs upgrading. Mould on ceilings is a health hazard. Door doesn't automatically lock behind you. Easy too forget.
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The after hours check in arrangements are poor. They were not effective and there was a problem with the intercom.,
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
Entry and access could be improved. lllllllllllllllllllllllllllllll
Stayed 1 night in Sep 2019

4/10 Poor

B

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived for check in and was given a few different confusing and conflicting explanations of parking. Thankfully, street parking on the weekend turned out to be free, however I was stressed all night about the security of my vehicle. Staff seemed to be a family, nice enough foreigners with good enough english. Got one key for the room, it was grimy and the hotel card was split. Opened room to dank smell which I found to be extensive mold covering the entire small bathroom ceiling and even adorning the single hard plastic chair in the room. Humongous health hazard and a striking testament to just how thorough the cleaning was (or wasn't). Like, how do you get mold on a chair? You don't even wipe down the chairs? Furniture was very clearly not moved to be vacuumed, as there was a thick coating of dust in the tight spaces a vacuum wouldn't reach. No screens on windows. Loud, dusty AC which caused me to have an allergic reaction. Scuffs and dents and rips and marks and stains and on and on and on all over the walls, carpet, tiles, furniture, bed linen, and mattress itself. Shower head not attached to the wall, trying to adjust its angle caused the pipe in the wall to become exposed. Plumbing was super loud. Didn't even bother to go look at the communal kitchen, because I started reading reviews and saw other people's awful experiences and I just wanted to try to get through the night as it was very cheap and very convenient and I was praying
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower flooded room every time so as a result the room stunk of damp and had to sleep with the window open, no locks on windows, ended up cancelling my stay early because the smell was so bad.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Exactly what was needed for short stay
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
We found the location was good, quiet street. Rooms very basic , dust along skirting boards and carpet smelt like dirty socks, bed comfy with clean linen. We payed extra hoping to get bed away from wall but just got regular room same as everyone. Had gentleman accuse our room useing his own key while we were in bed , so one key fits all. Apart from the smelly carpet and the locks on the doors it wasn’t a bad place to stay.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like, the place & my room especially was filthy & when i spoke to the front desk & said my room was filthy he said to me well you have to pay more money for a clean room, i said I would never come back & he said that’s ok, worst experience ever
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jul 2019

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel was disgsuting and should be removed from your site. Cockroaches walking across bed.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
it met my needs, nice simple, good location surrounded with good restaurants etc...walking distant to main bars.
Stayed 2 nights in May 2019

2/10 Terrible

Mano

Disliked: Property conditions & facilities, room comfort
No Value for Money
Its a pokey little place. If one guest is at the reception to check in or check out there's no more space for any others. Any others wanting to check in at the same time would have to queue up outside on the street. The room was small (6'0 x 10'0) but relatively clean except for a bad smell of wet carpet. The bed had a very old mattress with broken springs. Last two mornings I woke up with severe lower back pain. The toilet with a 3'0x 3'0 shower was very tight but clean. The room had a small built in cupboard, a built in tiny desk, a small fridge and a an air conditioner functioning well.Backpacker type accommodation for single or double occupancy.
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019

6/10 Okay

Glenn

Very basic hotel and not the greatest room. You get what you pay for and this one was cheap.
Stayed 1 night in Sep 2018

8/10 Good

Ted, Bentley NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and close to train line for travelling to Boondall Entertainment Centre.
Stayed 1 night in Nov 2018

2/10 Terrible

Bitty, Brisbabe

Disliked: Cleanliness, property conditions & facilities, room comfort
Smell was so unbearable i didnt stay the night, the power points and aircon wasnt working. For this price range there are nicer options
Stayed 1 night in Oct 2018

4/10 Poor

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to downtown area but hotel was below average
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Decent for a short stay
There were some difficulties to get in during the night (no clear instructions provided) but aside of that the room was OK for an overnight stay.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's ok for a cheap accomidation on budget
Room was reasonably clean but very dusty behind furniture, tv dint work properly was a pixellated. Bed was a bit hard but ok enough for a sleep. Could hear noises from people walking down the corridor and closing their doors.
Stayed 1 night in Aug 2018

4/10 Poor

Shaz, Fortitude Valley

Disliked: Cleanliness, staff & service, property conditions & facilities
Late Night Visitor
Returned to our room just before midnight to find an unknown MALE asleep in our bed! Our room was locked. How did he get in??? Staff said it was "impossible" ... yeah I sure wasn't dreaming it! Shower head nearly broken off wall, some dirty marks on back of bathroom door (not even gonna imagine what THAT was). Was looking for an inexpensive place to crash for the night, but will not be recommending this place.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was extremely falsely represented in the pictures, the facilities and walls were dirty to the point where my partner and I were trying very hard to not touch anything. The company were loud, rude, and abusive. The staff were at least kind and helpful, but that was the only good thing about it. There is no parking available, you have to pay for street parking your whole stay, so use that money for a better place. Has potential to be a great budget hotel if it was taken better care of.
Stayed 6 nights in Jul 2018

8/10 Good

Angela, central QLD

Liked: Cleanliness, property conditions & facilities, room comfort
Good budget hotel
Right by the valley but not so close as to be very noisy. Only downside is you can hear every person walking down the hall but for the price it is very good value.
Stayed 1 night in Jul 2018

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Convenience
Convenient location for us as we were visiting friends Small room however if only staying for a short while it’s perfect. Comfortable bed good shower, what more do you need.
Stayed 1 night in May 2018

2/10 Terrible

Pru, Melb

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You wouldn't pay to accomodate to receive probably the rudest customer service you ever receive. After staying for onelong week at this filthiest motel ; Me: "Can I please have a room change, as your bed in the room is so bad, I can feel.the springs ? (This happened only after a week because, I was on a business trip and couldn't catchup with these guys over week and had to request only in the weekend) ". Staff: "Hey man, this is what you paid for; You get what you pay !". This was his exact answer. Shocked to hear this response. After some discussion got changed to a different room to only experience much worst situation. Loudest possible air conditioner running. Had to put on with it for whole night as there was no one in the reception to look after. Next day in the morning, same staff tells, "I should had taken deposit which I missed, pay it now if you want a new room or cancel the reservation and checkout now." My first question is: Did I asked expedia not to hold any deposit while making a booking, NO; Secondly: Was I even asked to pay deposit at check-in, NO. Did I stop taking any money during Check-in: NO. So, I was asked never during my first week of stay until they realised I am having an issue and requesting to resolve. A first time traveller in Brisbane, made a booking for 2 weeks and all of a sudden because of a bad experience and requesting to change the rooms, I was literally asked half way through my liternary to pay some extra cash or get out from the buildin
Stayed 13 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
very convenient location
Stayed 4 nights in May 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Very good for the price especially as a couple. If your paying this kind of price normally it’s shared bathroom. It had a working aircon and tv and private bathroom.
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Budget hotel at great location
For the price it was a good place to stay, great location.
Stayed 2 nights in May 2018

8/10 Good

Rebekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

jason

Liked: Cleanliness, staff & service, room comfort
Budget stay which was convient and close to my destination.
Stayed 1 night in Mar 2018

6/10 Okay

Chris, SYdney

Liked: Room comfort
Disliked: Cleanliness
Helpful staff but facilities are run down
I had an average stay. the whole corridor stank of cigarette smoke. And doors bang in the hotel throughout the night, meaning earplugs are required.
Stayed 5 nights in Mar 2018

6/10 Okay

Teddy, Northern NSW

Liked: Cleanliness, room comfort
Great location. Friendly Reception staff.
Due to reception being closed, I was thus able to find a solution to the air conditioning unit that was not working by following the cabling to the power unit behind the bed. The three pronged head of the power lead had been bent. Able to bend prongs back to facilitate plugging in to power socket. What a relief when air con kicked in!
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good room and perfect location when staying Fortitude Valley, very close to the station. Would stay again
Stayed 2 nights in Jan 2018