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TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Showing 1 - 5 results (of 5)
“Impressive Linens! Beware of Internet Policies”
Loved the room linens and blackout curtains. The linens made us feel luxurious and on vacation. Terrible pricing policy and access for internet. Very disappointed. The front desk said they had recently changed their internet policy and the information was not consistent between employees. Concierge services initially was extremely helpful, emailing assistance before we arrived at the hotel, making restaurant suggestions and reservations. This was hugely appreciated. However, when others in the concierge services were asked for assistance, they did not seem very knowledgeable about transportation to common area attractions or restaurant details.
“Name is not the same as quality”
I had a business visit to Brisbane, and I every hour was counted and booked. I relied on a hotel where some of my basic logistics were going to be organized, but I spent not less than four and half hours trying to get my laundry back from the laundry, after they have called me to tell me it was ready. The internal communication system in this hotel is a mess. I booked a table at one of the two restaurants, and I was told that the restaurant next door was "fine dining only" as in I was below that level. Not nice. One of the pillows was tainted with blood. The air shaft was filthy and covered by a layer of oil and dust, that looked that teflon, but it wasn't. When addressing this with the hotel, they were nice, polite, but nothing was actually done with it. One exception for the sad standard of this hotel was the 30th floor, where attention and service mindedness from all staff there was worth the fifth star of the hotel. Besides this, I will say that Sofitel in Brisbane is mere a simple business hotel of a small town where nobody cares about the difference between the best and the third from the back end of the list. Perhaps that is good enough for Australia, but that is not good enough as defining luxury in other parts of the world. Having a clean pillow or a perfectly clean bathroom are basics anywhere.
“Sleep and forget your life!!”
Very nice hotel, good location, fantastic rooms.
“Worth every dollar”
Clean, well maintained, beautiful hotel. The service is attentive and efficient. The elevators are roomy, fast and ride smoothly. A real pleasure.
“Great location !”
This hotel is clean, the staff was very helpful, great location .
TripAdvisor Traveler Rating:
(based on #### traveler reviews)
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The preferred airport for Sofitel Brisbane Central is Brisbane, QLD (BNE) - 13.3 km / 8.3 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
