Ratings based on 69 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
The bed and sun lounge were extremely comfortable.Posted Dec 12, 2013
Pros: The hotel was right in the center of the city and walking distance to great shopping.
Cons: Nothing at all.
for Everyoneby A verified traveler
Posted Dec 9, 2013
for Everyoneby mark cha
Great facility, shame about hospitality standardPosted Nov 5, 2013
very poor guest management, explained to shift manager that flight had been delayed by 12 hours and was strugling with transport arrangemts. Was remindes that thw room was not refundable. This was a strange response, rather than providing assistance they were worried i was going to ask for a refund?
for Everyoneby Shay from Melbourne
Perfect location in the middle of Brisbane CityPosted Nov 3, 2013
Pros: The facilities and the staff
Cons: Fans in the bathroom
Location: Shopping !!!!
Very calming and relaxed atmosphere. Lovely staff. I found the room a little small. Was a fabulous trip , had a great time.
for Getaway With Friendsby A verified traveler
Posted Sep 6, 2013 on Hotels.com
Check in took forever and we were ignored at the front desk. It would've been nice to be acknowledged with a smile or eye contact. We were also asked if we wanted to be upgraded because there was a problem with our booking. The room the staff wanted to upgrade us to had a King bed and a single bed. However my reasoning for booking the room was to have 2 double bed as it was a getaway for myself and my pregnant friend.
for Couplesby happy holidayers from queensland
good customer servicePosted Aug 18, 2013 on Hotels.com
enjoyable - ideal location
for Couplesby A verified traveler
Definitely recommend for a good night's sleep!Posted Jul 23, 2013
Pros: The bed!
Location: Great location - we were able to walk to the Eagle Street Pier, Queen Street Mall and Southbank quite easily.
Amazingly comfortable bed, upgraded our room (for a cost but was still nice to be able to do it upon checkin), delicious breakfast.
for Everyoneby Lo from Australia
A bit of old Hollywood in Brisbane .... We love itPosted Jul 16, 2013
Pros: The smell of the reception .... Always smelt perfumed ....
Location: Great. Very close to central train station for the air link, up the escalator.
We had a short stay at this hotel, from first walking in the main reception you feel as if you are entering a luxury hotel, it reminded me old Old Hollywood .... Soft lighting and candles, lovely scent ... The staff were exceptionally helpful, we requested a DVD player for our room and 5 minutes later a bell boy knocked on the door and set it up. We also asked about checking out a bit later as our flight was early evening, they said t was complimentary check out until 1 pm and afterwards they stored our luggage whilst we had some lunch. There is a nice pool and hot tub too, and ample seating and complimentary towels and gowns. I didn't eat at the hotel, my husband had breakfast one morning and wasn't overly impressed, he said for the price it was disappointing. Mustn't forget the beds, they are beautifully comfortable, we had 2 double beds, fluffy pillows, mattress topper and feather duvet ..... With high thread count bedding, they also give a pillow menu, and if you request it your bed can be changed each day, not many hotels offer this sort of service. The reception smelt beautiful too, very nice. We wouldn't hesitate in staying here again, this was our first time but not our last, we usually stay somewhere else, but this hotel is way better, and was cheaper. It is conveniently situated to the train station, central, just up a couple of escalators. I am in Brisbane again next weekend, and am disappointed that I won't be staying in this hotel .... always next time
for Everyoneby jiem from Townsville QLD, Australia
I'd stay here againPosted Jul 8, 2013
Pros: Soft comfy pillows ; location
Cons: Sink- a bit worn out ; I smelt cigarette smoke in one part of the room
Location: Very convenient, just 2 levels up central train station.
Five stars its location just above the central station; safe especially when one arrives on an evening flight Hotel room is clean,- staff very efficient upon check in; room service swift. sheets and pillows soft, fresh, clean smell. Though there's a part in the room that I can smell cigarette smoke. I'm not a smoker so I'm sensitive to that.- it's supposed to be a non smoking floor.. I was also here in march and mid June this year and both rooms were provided with coffee machine and complementary coffee capsules. This time though, the room at 16th floor havent had any. Just the ordinary kettle and coffee sticks. Oh well. I'll stay in this hotel again though.
for Everyoneby lyn from Adelaide SA, Australia
sofitel reviewPosted Jun 24, 2013
Pros: Position, entrance, comfortable bed
Location: Convenient to train , eagle St pier, mall and south bank.
Great!Good location, lovely interior. That all contributed to a fabulous weekend in Brisbane.