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Reviews of The Point Brisbane Hotel

4.5 out of 5
The Point Brisbane Hotel
21 Lambert Street, Kangaroo Point, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1004 reviews" "
Rating 8 - Good. 270 out of 1004 reviews" "
Rating 6 - Okay. 92 out of 1004 reviews" "
Rating 4 - Poor. 30 out of 1004 reviews" "
Rating 2 - Terrible. 19 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nitesh and his staff were exceptional. Went above and beyond to make my stay comfortable. Loved that I could walk story bridge easily from this location and access the restaurants and riverfront nearby. Will be back!
Stayed 1 night in Apr 2024

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nitesh : The Point Brisbane Hotel on Apr 16, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Hak, Burnaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near ferry
Stayed 2 nights in Apr 2024
Response from Teri - The Point Brisbane Hotel on Apr 16, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

G Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet property. Lambrts for dinner was fantastic!
Stayed 4 nights in Apr 2024
Response from Teri - The Point Brisbane Hotel on Apr 16, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 8 nights in Mar 2024
Response from Teri - The Point Brisbane Hotel on Apr 16, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Ashutosh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of city. Not much busy not too quite. Perfect.
Stayed 5 nights in Apr 2024
Response from Teri - The Point Brisbane Hotel on Apr 16, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Danielle, CLaremont

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Teri - The Point Brisbane Hotel on Apr 16, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Ruth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great location. Wonderful, very helpful staff. Many thanks to Tia and Claireth. Highly recommended.
Stayed 3 nights in Apr 2024
Response from Teri - The Point Brisbane Hotel on Apr 16, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

6/10 Okay

Kerry

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Teri - The Point Brisbane Hotel on Apr 16, 2024
Thank you for the concerns you have raised which are currently being addressed. We look forward to delivering the perfect guest experience on your next stay. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Shiva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Apr 2024
Response from Teri - The Point Brisbane Hotel on Apr 16, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, walkable from Hotel to CBD which has been picturesque. Also city hopper ferries , incredible. Easy access to a lot of places . I basically walked from the City Botanical Garden to Kangaroo Cliffs Point and to the hotel . It’s a long journey but I enjoyed a peaceful sunset walk .
Stayed 2 nights in Mar 2024
Response from Teri - The Point Brisbane Hotel on Apr 16, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second holiday at The Point, the rooms are well appointed, amazing views of the city in our 9th floor balcony room, especially at night. Very comfortable king sized beds, Easy stroll to Dockside for city hopper water taxi. We definitely have no worries recommended this hotel.
Stayed 7 nights in Mar 2024
Response from Teri - The Point Brisbane Hotel on Apr 16, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

6/10 Okay

Chris

Liked: Staff & service, property conditions & facilities
Not impressed with The Point. Terrible smell from the room when I first walked in. They fixed that with bleach. I'm not a fan of getting info, menus etc, by taking a photo of a barcode off the tv. Why not have a hard copy I could read at my leisure.? They took $50 off my credit card on arrival, in case I stole anything. 4 working days later, it hasn't been refunded! Good money-maker for them. Next time I book a motel, I'll look for user-friendly, with no rip-offs.
Stayed 1 night in Mar 2024
Response from Teri - The Point Brisbane Hotel on Apr 16, 2024
Thank you for the concerns you have raised which are currently being addressed. We look forward to delivering the perfect guest experience on your next stay. Warm regards, The Point Brisbane Hotel.

8/10 Good

Srikrishna

Liked: Cleanliness, property conditions & facilities
Convenient location near the city Clean accommodations Good breakfast Courteous and friendly serving staff Some staff may ask for proof of age for infants under 2 years old for complimentary breakfast Parking could be challenging during peak times, but off-street parking is available.
Stayed 4 nights in Mar 2024
Response from Teri - The Point Brisbane Hotel on Apr 16, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

10/10 Excellent

Padraic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 3 nights in Mar 2024
Response from Teri : The Point Hotel Brisbane on Apr 1, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Linda, Delta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only had a one night stay but room was clean and had everything we needed. Had dinner at restaurant in hotel and had a very good meal with good service.
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on Apr 1, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on Apr 1, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Katelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on Apr 1, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Glen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on Apr 1, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and balcony. Only negative was hair all over shower walls when we arrived .
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on Apr 1, 2024
Thank you for your input which will assist us in maintaining the high standards our guests expect. We look forward to welcoming you back again soon. Warm regards, The Point Brisbane Hotel.

6/10 Okay

Justin, Brisbane Airport

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location however the hotel could do with some TLC. Carpets smell and air conditioning needs replacing.
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on Apr 1, 2024
Thank you for your input which will assist us in maintaining the high standards our guests expect. We look forward to welcoming you back again soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Nigel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Mar 2024
Response from Teri - The Point Brisbane Hotel on Mar 17, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Teri - The Point Brisbane Hotel on Mar 17, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Teri - The Point Brisbane Hotel on Mar 17, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Bigyan

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Amenities
Its really good place to stay.
Stayed 1 night in Mar 2024
Response from Teri - The Point Brisbane Hotel on Mar 17, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Vikash

Stayed 2 nights in Mar 2024
Response from Teri : The Point Hotel Brisbane on Apr 1, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

2/10 Terrible

Ethan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My brother who just had a knee reconstruction walked in tried to turn the lights on and before he got in tripped over a glass table what was right in the door luckily the table didn’t break or it would be a different story
Stayed 1 night in Mar 2024

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on Apr 1, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

John

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favourite hotel in Brisbane, stayed there on 5 other occasions and the team never lets you down. Great staff, great rooftop bar, great restaurants and bar on the ground floor. Rooms are large and clean. 10 minute walk to a fantastic pub(The Story Bridge Hotel) Highly recommended
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on Mar 3, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

6/10 Okay

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our suite on the 6th floor was spacious, clean and comfortable. As the room faced the street, both the bedroom and living room were still pretty noisy with the balcony doors fully closed. Bottled water was listed as being included with the category of room purchased, however, this only included 1 small bottle of water for 2 people for the entire 4 night stay. The complementary beverage (Champaign) wasn’t available but we each received a voucher for a soft drink. Although breakfast was good, the pre-paid menu options are limited to just a subset of the regular breakfast menu. The waitstaff for both morning and evening dining were very pleasant but requests to add/remove ingredients never seemed to get conveyed. From a location perspective relative to ferry transportation, I would have liked to have been aware that the nearest dock was unavailable due to construction. The next closest location was a distance from the hotel which made walking a challenge after a day of shopping.
Stayed 4 nights in Feb 2024
Response from Teri - The Point Brisbane Hotel on Apr 16, 2024
Thank you for the concerns you have raised which are currently being addressed. We look forward to delivering the perfect guest experience on your next stay. Warm regards, The Point Brisbane Hotel.

8/10 Good

Tonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. We will Come back to this Hotel.
Stayed 23 nights in Jan 2024
Response from Teri : The Point Hotel Brisbane on Feb 27, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel

10/10 Excellent

victoria

Stayed 2 nights in Jan 2024
Response from Teri : The Point Hotel Brisbane on Apr 1, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

2/10 Terrible

Cooper

Traveled with partner
Disliked: Property conditions & facilities
Aircon wasn’t working
Stayed 1 night in Feb 2024
Response from Teri - The Point Brisbane Hotel on Feb 11, 2024
We are currently investigating your comments and immediate action will be taken to remedy any shortcomings. Thank you for bringing your concerns to our attention.

8/10 Good

Rodney

Liked: Cleanliness, staff & service
Very convenient location to the CBD. Clean and tidy. Rooms are dated.
Stayed 3 nights in Feb 2024
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor pool area, lovely staff
Stayed 3 nights in Dec 2023
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Alistair

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and team here are truly amazing .. cohesive caring friendly attentive Ben at front desk was exceptional
Stayed 5 nights in Jan 2024
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome I would stay there again in a heartbeat
Stayed 3 nights in Jan 2024
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Cynamon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a beautiful property overall and staff were all really helpful however, we found it extremely overpriced... 3 drinks costing $53 Australian dollars and they were wanting $7 for a room service charge before ordering anything.
Stayed 1 night in Jan 2024
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your input which will assist us in maintaining the high standards our guests expect. We look forward to welcoming you back again soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Judith, Salt Spring Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Teri - The Point Brisbane Hotel on Apr 16, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

8/10 Good

liv

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Pool was clean and wasn’t far from the centre.
Stayed 1 night in Dec 2023
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

MARIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good thank you
Stayed 3 nights in Jan 2024
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Milojko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Aiyub

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Raisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, quick and helpful reception. Amazing clean and quiet pool. Hotel floor was quiet and excellent pillows. Walkable to numerous restaurants and running paths and river ferry. Free parking. I always stay here. See you again soon.
Stayed 1 night in Jan 2024
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome value for money!
Stayed 2 nights in Jan 2024
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice to have been informed of the roof top bar which I only discovered when checking out.
Stayed 1 night in Jan 2024
Response from Teri : The Point Hotel Brisbane on Feb 9, 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.