Ratings based on 1,172 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Zealand

Amazing

Posted Apr 14, 2015
Pros: The location as it a variety of resturants, cafes and shopping centres where extremely close by
Location: You are able to easy access to taxis, public transport, resturants and the all different types of shopping and tourist attractions
We stayed here for our Honeymoon and found the staff amazing, the location was fantastic as really close to all amenities and very easy to get around. I would definately be staying there again!
2 out of 5
by A verified travelerfrom Sydney, NSW

non-exist-ant customer service.

Posted Apr 12, 2015
Pros: Nothing.
Cons: The hotel requires radical change management to provide acceptable level of service and value for money to customers.
Location: Location is in the CBD of the City.
Terrible staff, small room and OK breakfast. I was disappointed by staff's attitude towards customers.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

Comfortable bed

Posted Mar 25, 2015
Pros: Comfy bed and no noise from other guests
Cons: Tables and chairs on balcony would be nice
Location: Close proximity to trains, shops and the free river transport
We stayed 3 nights over a weekend in a one-bedroom apartment on the 30th floor. The apartment had all the essentials and was comfortable. We did wish that there was an outdoor table and chairs on the balcony as it would have been nice to spend more time on the balcony. We had breakfast and wifi included in our rate. Wifi was reliable although a little slow at times. Breakfast offered a nice range of hot and cold meal options, juice, tea/coffee and the breakfast staff were great. Courtesy umbrellas were available from the reception. Supermarkets are close by as are lots of restaurants/cafes. The train to airport is about a 15 minute stroll away.
Comment from Hotel Management
Apr 9, 2015 by Tom Bloomfield, Hotel Management
Hi Michelle, thanks so much for your balanced and detailed review. We're delighted to hear you enjoyed your visit and we will certainly take your suggestions on board. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mackay. QLD

Excellent location,

Posted Jan 27, 2015
Pros: The friendly helpful staff. The size and cleanliness of the room. The bed was so comfortable and the pillows were so soft
Cons: Would liked to have the Dininf Out magazine in our room.
Location: Location right in the heart of CBD. Went to see the Lion King at the Qld Performing Arts, Dined at one of the great restaurants on the Eagle Street
Right in the heart of Brisbane,s CBD. Walking distance to South Banks, Eagle Street Pier where you have great Restaurants. Close to Central Station and Roma Street train station where you can take the train to and from the Airport. Staff very friendly and helpful.
Comment from Hotel Management
Apr 9, 2015 by Tom Bloomfield, Hotel Management
Hi Doug, we're delighted that you found our service and location to be highlights of your visit. Many thanks for taking the time to write a review.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, quiet and great staff.

Posted Jan 24, 2015
Lovely clean apartment. Staff were very helpful especially housekeeping, they took less than five minutes to arrive at our room with fresh towels when requested. Would definitely recommend this hotel. A big thank you to the great staff.
Comment from Hotel Management
Apr 9, 2015 by Tom Bloomfield, Hotel Management
Dear Guest, your comments are both gratifying and appreciated. I'm pleased to hear our Housekeeping staff responded to your request so efficiently and that you enjoyed your visit.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom perth

Location ,location

Posted Jan 22, 2015
Pros: Good size rooms and close to shopping center
Cons: More space to put toiletries and more rails for towels
Location: Shopping ,food court , Event cenima,bars ,pups and church's close by
Right in the CBD close to everything. Staffs are nice ,check in , out was quick and easy. Good size rooms but not much view. Small bath room.
Comment from Hotel Management
Apr 9, 2015 by Tom Bloomfield, Hotel Management
Thanks for your review, Rosie. We are glad you enjoyed your visit and would be more than happy to allocate you a room with a nicer view when you next stay with us.
5 out of 5
by JoAnn & Rees Thomasfrom Australia - QLD - Sunshine Coast

Posted Jan 19, 2015
Pros: Very central to the cbd
Cons: Plumbing was not great int he bathroom weird
Location: Perfect
Facilities: Modern; Value: Affordable; Service: Professional; Cleanliness: Pristine;
Comment from Hotel Management
Jan 19, 2015
Thanks for your review and comments, JoAnn.
5 out of 5
by Michelle Corriefrom Australia - QLD - Regional QLD

Posted Jan 17, 2015
Pros: It had it all location, friendly helpful staff, quiet, clean & close to all cbd has to offer
Cons: Mmmmm.... Nothing
Location: Perfect
Value: Great deal; Service: Go the extra mile; Cleanliness: Pristine;
Comment from Hotel Management
Jan 17, 2015
Great to hear you enjoyed your stay, Michelle.
5 out of 5
by Colleen Danielfrom Australia - QLD - Regional QLD

Posted Jan 16, 2015
Pros: View and robes
Cons: Small tv
No
Comment from Hotel Management
Jan 16, 2015
Many thanks for your comments, Colleen.
5 out of 5
by Randal Williamsonfrom Australia - QLD - Regional QLD

Posted Jan 16, 2015
Cons: Airconditioning was not cold
Comment from Hotel Management
Jan 16, 2015
Thanks for your review, Randal.