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Reviews of Mercure Brisbane Garden City

4 out of 5
Mercure Brisbane Garden City
18 Macgregor St, Upper Mount Gravatt, QLD

Reviews

8.4

Very Good

Rating 10 - Excellent. 371 out of 1000 reviews" "
Rating 8 - Good. 445 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

John and Jesma

Business traveler, Traveled with partner
Liked: Amenities
A good overnight say while we attended a conference venue 10 minutes away.
Stayed 1 night in Feb 2024

6/10 Okay

Duane

Traveled with group
Liked: Cleanliness, staff & service, amenities
The property was within walking distance to Garden City Shopping Centre and my work which was very convenient.
Stayed 2 nights in Jan 2024

8/10 Good

Talel

Liked: Staff & service, room comfort
The hotel is comfortable enough, i stayed on and off for a month and mostly was a pleasant stay. Room was ok, desk staff are diligent and helpful. Room service menu is extremely limited and often soke items unavailable, the room cleaning was haphazard, every day different parts were cleaned other days not and bins cleaned 2 out of 3 days. I would stay here again but nased on desk staff competency.
Stayed 11 nights in Dec 2023

8/10 Good

Roseann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phone in room didn’t work and desk service was unattended most times and had to walk around to find them. Installing a buzzer on the counter is my suggestion if the service desk is going to be left unattended
Stayed 2 nights in Jan 2024

8/10 Good

Hammami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2023

10/10 Excellent

Tamara

Stayed 1 night in Oct 2023

6/10 Okay

Gary

Stayed 1 night in Oct 2023

4/10 Poor

Barry

Stayed 1 night in Oct 2023

10/10 Excellent

Naomi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely helpful staff easy location to get too.
Stayed 1 night in Oct 2023

6/10 Okay

Lauren

Liked: Cleanliness, staff & service
Aircon not working in the room.
Stayed 4 nights in Oct 2023

8/10 Good

DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms a it tardy for a chain such as Mecure.
I arrived with a migraine and got to the room and went to bed. I didn't realise the air cond didn't work until later so had to open the window as it was to warm. This let the road noise in. I put up with it the first night due to the migraine but the staff happily change dour room the next day. Rooms are a little old and a bit off for Mercure. Beds were fantastic though.
Stayed 2 nights in Oct 2023

4/10 Poor

Jason

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Staff friendly but the rooms feel old and need some maintenance attention.
Stayed 2 nights in Oct 2023

10/10 Excellent

Zamir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Mercure for a day, each and every staff was accomodating. Especially, Mahdi was extremely helpful and understanding.
Stayed 1 night in Sep 2023

6/10 Okay

Tara

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Christine D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the bed was comfortable. The staff was very helpful and friendly.
Stayed 2 nights in Sep 2023

8/10 Good

Brett

Stayed 1 night in Aug 2023

10/10 Excellent

Ezzard

Stayed 3 nights in Aug 2023

10/10 Excellent

Natalie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff were helpful and friendly. Very convenient location and met all our needs.
Stayed 2 nights in Aug 2023

4/10 Poor

Hugh

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Alan

Traveled with partner
Disliked: Property conditions & facilities
Very average! A former Travelodge property taken over recently by Mercure. Functional, but old and out-dated. Heating does not work in a lot of the rooms, so when you complain they give you a little fan heater to plug in! Lots of bus tour groups use this hotel.
Stayed 1 night in Jul 2023

8/10 Good

Zahid

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was quite nice, bathroom needed to be cleaned and the heater did not work at all.
Stayed 1 night in Jul 2023

6/10 Okay

Jai

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Walking distance to shops
The heater did not work. The bed was too soft. The pillow was uncomfortable. Maybe next time it will be better. Cheers
Stayed 4 nights in Jun 2023

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Central clean accommodation
Stayed 1 night in Jul 2023

6/10 Okay

Melanie

Traveled with partner
Disliked: Property conditions & facilities
Sadly the property was showing its age. The room wasn’t stocked with ample tea or milk. The fridge in the room froze everything. When we reported this we were told they know.
Stayed 1 night in Jun 2023

4/10 Poor

Duane

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I thought it would be a fairly fresh and modern motel, but found to be of age, and noted the conditions of things, like damage in the elevator and general condition of the trimings. We go to our room, and hand soap in the bathroom is empty, and all soaps in the shower were low to nearly empty. These are the little things that give a sour experience
Stayed 1 night in Jul 2023

4/10 Poor

Naritoshi

Stayed 2 nights in Jun 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 27, 2023
Dear Marie,Thank you for rating Mercure Brisbane Garden City. We hope to see you again soon. Kind Regards,The Mercure Brisbane Garden City Team

10/10 Excellent

Mu

Stayed 1 night in Jun 2023

8/10 Good

Kenneth

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from General Manager on Jun 27, 2023
Dear Kenneth,Thank you for rating Mercure Brisbane Garden City. We hope to see you again soon. Kind Regards,The Mercure Brisbane Garden City Team

4/10 Poor

Jennifer

Traveled with family and small children
Handy to places. Friendly staff. Very disappointed in breakfast buffet. Food barely warm & bacon tasted old & hardly cooked. When sausages were replenished they were not cooked through & 2 choices of cut up fruit. Watermelon & tin peaches. Very disappointing for price charged
Stayed 2 nights in Jun 2023

4/10 Poor

Adam

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No Restaurant, was told they did pizza's and toasties as room service. 3 pizzas no toasties? And the pizza took an hour as the night manager (everything!) Burnt the first one (forgot about it) and had to do a second.
Stayed 1 night in May 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, clean & quiet though a bit dated. Checkin/out was quick and easy with parking at the front door.
Stayed 1 night in May 2023

6/10 Okay

Kirsty

Stayed 5 nights in Apr 2023

6/10 Okay

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wont stay again
Does not have a resturant for dinner , offers a $20 pizza & beer deal. For the price I paid $300 for a night, was not value for money
Stayed 1 night in Apr 2023

6/10 Okay

Kara

Traveled with family
Liked: Cleanliness, staff & service
Chose to stay at the Mercure as it was close to an event I was attending for the week. When I went to use the laundry facilities not all machines were operational. The room was nice, however there was a smell coming from the bathroom that was unpleasant. Staff were friendly and welcoming to guests.
Stayed 5 nights in Apr 2023
Response from General Manager on Apr 26, 2023
Dear Kara,Thank you for your review regarding your recent stay at Mercure Brisbane Garden City. I appreciate you sharing your feedback which I will share with the team and rectify accordingly. Sincerely,Calen RomaniukGeneral Manager

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness, the staff who were friendly and polite and enjoyed the breakfast. My room had everything I needed.
Stayed 5 nights in Apr 2023
Response from General Manager on Apr 26, 2023
Dear Leonie,I am delighted to read that you had an excellent stay with us at the Mercure Brisbane Garden City. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon.Sincerely,Calen RomaniukMercure Brisbane Garden City

6/10 Okay

Noreen, Perth

Traveled with family
Liked: Staff & service
The hotel staff were lovely and friendly. The room was very basic but clean. The location was great too. Minor issues.....No shower gel, just an empty container. Room Service came to clean the room while we were out, but only made the bed and didn't empty the rubbish bin from take away food. They never replaced dirty / used cups / cutlery or refilled the shower gel. The breakfast was very pretty lack luster too. We paid $782 for 3 nights and i don't feel it was worth the money. We thought we were staying with a Mercure Hotel which usually have very good standards, but we were later advised it was an old travel lodge until a few months ago. We've stayed in some lovely hotels for much less. I would research better next time as I just went with the name. We won't fall for that again.
Stayed 3 nights in Apr 2023
Response from General Manager on Apr 26, 2023
Dear Noreen,Thank you for taking the time to tell us about your experience at the Mercure Brisbane Garden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the issues to prevent future occurrence. Mercure Brisbane Garden City is relatively new to the Accor network, and we are very excited for the planned works ahead. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Calen Romaniuk General Manager Mercure Brisbane Garden City.

4/10 Poor

Colin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
The aircon was old and whilst it worked okay it really didn't cool the room. There were also wet face cloths and towels still in the bathroom so the room had not been cleaned properly.
Stayed 1 night in Mar 2023
Response from General Manager on Apr 26, 2023
Dear Colin,Thank you for taking the time to tell us about your experience at the Mercure Brisbane Garden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Mercure Brisbane Garden City is relatively new to the Accor network, and we are very excited for the planned works ahead. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Calen Romaniuk General Manager Mercure Brisbane Garden City

6/10 Okay

Nola

Traveled with partner
Noisy air conditioner
Stayed 1 night in Feb 2023

6/10 Okay

Julianne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Noticing that the Breakfast was on until 10am we arrived on our 2nd day at 8.45 to be told that it was closed. We proceeded to the lifts and was told from front desk that he was sorry he looked at his watch wrong and it was open. We then proceeded into the dining room and found that there was scrappings of baked beans, 3 chipolatas, no mushrooms, very little bacon. Needless to say we did not go back again. On arriving back to the hotel one day, 2 ladies behind the counter, we said good morning and no reply from either of them. The room was fine, hotel fine but customer service was left wanting.
Stayed 3 nights in Feb 2023

2/10 Terrible

Seham

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The best thing in hotel it’s close to shopping centre but the facilities is very very bad especially laundry it hasn’t good washing machines it was very old
Stayed 6 nights in Feb 2023

2/10 Terrible

David

Business traveler
Disliked: Staff & service, property conditions & facilities
Booked for two staff. Aircon very sub standard. Staff were less than interested in really assisting on any requests

2/10 Terrible

Thomas

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not at all as advertised
Stayed 1 night in Feb 2023

8/10 Good

Katrina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall stay was excellent we had a leak on our floor which in turn we were put into another room, staff were excellent, breakfast was great, the only down fall was the cleanliness, each room had dirty floors the jugs weren’t clean and hair in the bathroom.. Need to tighten up on the cleaning and it would have been an excellent stay all round.
Stayed 1 night in Jan 2023

8/10 Good

Owen

Stayed 3 nights in Jan 2023

2/10 Terrible

Vaibhav

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room smells, very old set up and serving rotten fruits and few days old cut fruits and breads in breakfast. I think its catering is contracted so lots of cost cutting. They were closing the BF at 8.30 am.we had to ask for single single bread each time. Not much choice

2/10 Terrible

Aus

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Just they not Refund my 100 bond They send me 90 dollar I don't know why

10/10 Excellent

rohullah

10/10 Excellent

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and price

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel just out of the Brisbane CBD
Stayed 2 nights in Nov 2022