Front of property

Reviews of Your Stay Bristol Hamilton Court

Your Stay Bristol Hamilton Court
Dighton Street 1, Bristol, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 66 out of 99 reviews" "
Rating 8 - Good. 23 out of 99 reviews" "
Rating 6 - Okay. 6 out of 99 reviews" "
Rating 4 - Poor. 2 out of 99 reviews" "
Rating 2 - Terrible. 2 out of 99 reviews" "

9.6/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chee Lim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
very clean flat, central, well equipped kitchen. Even supplied fairy liquid, washing machine and dishwasher soap. comfy bed and enough storage space. Only downside is close to hospital so can be noisy with ambulance sirens
Stayed 2 nights in Dec 2023
Response from Samuel on Dec 12, 2023
Thanks for your review Chee Lim.

10/10 Excellent

janice

Traveled with family
Liked: Cleanliness, room comfort
City centre with basement car park
Excellent trip from start to finish. Apartment was just as described. Complimentary teas and coffee and biscuits as well as cleaning products in kitchen and hygiene products in bathroom. Apartment is very central. Very close to National bus station and 10 minute walk to the centre of town and you can park (additional cost) in the building’s basement car park .
Stayed 2 nights in Dec 2023
Response from Mark on Dec 8, 2023
So glad to hear you had a wonderful trip Janice. Hope to see you again! Kind Regards, Mark.

10/10 Excellent

Sherida

Liked: Cleanliness, room comfort
Marvelous stay
Firstly, great price. This has got to be hands down the loveliest apartment I have ever stayed in. Perfect location, literally 4minutes from the coach station, 10-15minutes from Temple mead. Right next to Tescos n the town centre. Beautiful property, clean, bright, felt like a home. My new Bristol spot to stay. Loved it. Doors opened ont a courtyard. Super secure entry. Just a lovely place. Even though its Student central, it was so peaceful, no offense to students lol.
Stayed 3 nights in Sep 2023
Response from Samuel on Sep 18, 2023
Thanks Sherida, glad you liked it.

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, room comfort
Really good thanks
Stayed 2 nights in Jul 2023
Response from Becky on Jul 22, 2023
Thank you for taking the time to leave a review.Glad to hear you enjoyed your stay.

4/10 Poor

Raphael

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Noisy and Unfriendly Management
This was a terrible stay for the following reasons: We could not sleep at night for 3 days because of bird noise at night continuously. This was not mentioned when we were booking this property. To make matters even worse, the property management company mentioned that we might have to replace used towels because my daughter used them to wipe makeup!!!!!. REALLY!!
Stayed 3 nights in Jun 2023
Response from Samuel on Jun 20, 2023
Thanks for your review Raphael, I'm sorry you faced noise in the apartment from birds. You did not complain at any point during your stay in regards to that. Unfortunately some noise is to be expected in Bristol City Centre, as a harbourside city, especially at certain times of year. We have quieter apartments in Clfiton and have never claimed Hamilton Court to be 'quiet'. We are surprised that you think it acceptable to treat our towels in this way, we sent you images of the towels as well to highlight the staining. (I would also post here if Expedia/Hotels.com would allow us). What our message asked was what were the stains to help us remove it and we explained if we were unable to then you would be charged for them which I think is reasonable.

10/10 Excellent

Leanne

Liked: Cleanliness, room comfort
Apartment was lovely, clean and in a very good location for town. Had everything I needed to make me feel comfortable. Easy to communicate if I needed any changes made.
Stayed 3 nights in Apr 2023
Response from Samuel on May 3, 2023
Thanks Leanne,

10/10 Excellent

caroline

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful apartment, so clean and bright, real vfm especially as we could cook and eat in and chill out in a lovely space
Stayed 2 nights in Apr 2023
Response from Mark on Apr 18, 2023
So glad to hear you enjoyed your stay with us. Come back soon! Kind Regards

10/10 Excellent

James

Stayed 2 nights in Apr 2023
Response from Becky on Apr 8, 2023
James thank you for taking the time to leave a review.

10/10 Excellent

Alque

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from Samuel on Sep 2, 2022
Thanks Alque,

8/10 Good

Rihab

Stayed 2 nights in Jul 2022
Response from Samuel on Aug 3, 2022
Thanks Rihab,

10/10 Excellent

Amardeep

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in May 2022
Response from Becky on May 22, 2022
Thank you for your review. Kind regards

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
The Team were very responsive. The flat was in great condition and well-appointed. The team dealt with any minor issues that arose professionally and quickly. The flat has Netflix/Spotify/Airplay, DVDs and Books to read. I could spend a lot longer there given the chance.
Stayed 3 nights in May 2022
Response from Mark on May 17, 2022
Thank you for your kind comments Jonathan. Regards, Mark, YSB

10/10 Excellent

Nigel

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021
Response from Samuel on Dec 20, 2021
Thanks Nigel,

10/10 Excellent

Mark

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021
Response from Mark on Nov 15, 2021
Thanks for your feedback Mark. Kind Regards, Mark.

10/10 Excellent

Amardeep

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2021
Response from Becky on Nov 13, 2021
Thank you for your review Amardeep.

4/10 Poor

Ching Man

Stayed 2 nights in Oct 2021

10/10 Excellent

Melecio

Liked: Cleanliness, room comfort
Excellent
Spacious and clean apartment
Stayed 4 nights in Sep 2021
Response from Samuel on Oct 5, 2021
Thanks Melecio, glad you liked it.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The homely feel to the apartment made me and my partner feel super welcomed. The bed was very comfortable and the kitchen had everything we needed to enjoy ourselves. Very spacious apartment also
Stayed 2 nights in Aug 2021
Response from Samuel on Aug 6, 2021
Thank you :)!

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, room comfort
Great apt for working vacation!
If you need an apartment stay for work or family, this is a great place. Super location, spotless, large and convenient apartment was excellent for Work-from-home during vacation. Visiting our son for Bristol U "graduation," both my wife and I had to work and the excellent Wifi and spacious apt allowed us both to be on calls at the same time. Amenities, like tea and cookies and a washer and fan, also made the stay very nice. My son questioned the location but it was perfect, on the nice end of Jamaica street and steps from the bus station. The office communication was excellent and they worked it out for us to extend by a day without even having to shift rooms. We would stay here again for sure.
Stayed 4 nights in May 2021
Response from Becky on Jun 5, 2021
Eric, Thank you for your review. Glad to hear you enjoyed your stay.

2/10 Terrible

Xinhui

Stayed 3 nights in May 2021
Response from Mark on Jun 1, 2021
Dear Xinhui, Sorry to hear you did not enjoy your stay with us. I will contact you directly to find out what your issues were. Kind Regards

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2021
Response from Samuel on May 12, 2021
Thanks Angela,

10/10 Excellent

Olatokunbo

Traveled with family
Liked: Cleanliness, room comfort
Lovely apartment
Lovely clean apartment
Stayed 3 nights in Oct 2020
Response from Mark on Nov 1, 2020
Much obliged for the positive feedback Olatokunbo. Hope you come and stay again soon!

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, room comfort
Fantastic value
Fantastic flat, clean and tidy with everything thought of. Washing machine and dishwasher tablets provided, a well equipped kitchen and information provided about the city. Can't ask for more,
Stayed 2 nights in Aug 2020
Response from Samuel on Aug 14, 2020
Thanks Sean, glad you liked it.

8/10 Good

Sau Yu

Traveled with family
Liked: Cleanliness, room comfort
Clean and nice, but as we are stay four nights, there were not enough shampoo, soap tolite paper. Requested but no response. Other than this, the apartment is very good. I give 4 points out of 5.
Stayed 4 nights in Jul 2020
Response from Samuel on Aug 2, 2020
Thank you, I am not sure we received this request , was it emailed? We usually only supply a small amount to get you started and is replenished weekly. We are trying to minimise visits to the apartment during this time.

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was great. no complaints. great value
Stayed 2 nights in Feb 2020
Response from Samuel on Mar 1, 2020
Thank you,

10/10 Excellent

Avis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Samuel, on Feb 7, 2020
Thanks Avis,

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern and well equipped
Spotlessly clean and exactly as pictured
Stayed 2 nights in Dec 2019
Response from Regards, Mark on Dec 16, 2019
Thanks for your comments Valerie. Hope to see you back soon.

8/10 Good

Rory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Mark. YSB on Dec 13, 2019
Thanks for taking the time to leave the rating Rory.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean apartment close to city centre
Stayed 2 nights in Oct 2019
Response from Mark on Oct 7, 2019
Thanks for the feedback Hayley. So glad to hear you liked the apartment.

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019
Response from Samuel on Oct 1, 2019
Thanks !v

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Apartment was very.clean and in good condition.
Stayed 3 nights in Jul 2019
Response from Samuel on Aug 1, 2019
Thanks Anon,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
You have to put a card on hold for your stay but sometimes this can go into your junk folder so I was left unsure on how to get in untill I contacted them
Stayed 2 nights in Jun 2019
Response from Samuel on Jun 25, 2019
Thank you Anon, Please do always check your junk mails after booking, we will attempt to contact guests via email/text/phone so please make sure the correct details are forwarded.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Mark, YSB on Jun 11, 2019
Thank you Anonymous. Glad you enjoyed your stay.

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Apartment
The apartment was superb, it had everything you could want. The furnishings were of a high standard and everything was thought of such as a few dishwasher tablets.It was very clean and comfortable. Check in was really easy and location was perfect for central Bristol. Would stay here again
Stayed 2 nights in May 2019
Response from Samuel, on Jun 5, 2019
Thanks Jacqui,

10/10 Excellent

Selena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! We were upgraded from a one room to a two room apartment. Very convenient to access from Bristol Bus station. We visited the University and st Nicholas market too, great time at Bristol!
Stayed 2 nights in Aug 2018
Response from Samuel on May 8, 2019
Thanks Selena, glad you enjoyed your trip.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Samuel on Apr 10, 2019
Thanks Anon,

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamilton Court booking complaint
The accommodation manager was totally inflexible for the booking. I'm very unhappy and want to make a complaint. I also wouldn't recommend this accommodation to anyone else.
Stayed 4 nights in Mar 2019
Response from Samuel on Mar 23, 2019
Thanks for taking the time to get in touch Timothy. You booked a Non-Refundable apartment - this is why we were 'unflexible'. If we were flexible it undermines a non-refundable rate. I'm sorry that you subsequently chose not to travel but unfortunately these policies were clear when you made the booking.

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation! shame about the neighbours
Great stay but the neighbors had late night parties both nights we stayed
Stayed 2 nights in Mar 2019
Response from Samuel on Mar 8, 2019
Thanks Nigel, Please call in the event of any parties / noise complaints.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2019
Response from Samuel on Apr 3, 2019
Thanks Anon,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
We booked a studio apartment for the weekend when we arrived, we had been upgraded to a one bed apartment which was really nice. Very clean and had everything we needed.
Stayed 2 nights in Nov 2018
Response from Samuel, on Dec 4, 2018
Thanks Linda,glad you liked it and had a good stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious, comfortable and quiet apartment
Clean, comfortable, one bedroom apartment with lounge/kitchenette. Stayed over a couple of nights on a business trip so didn't really take advantage of the local amenities/services. But the apartment itself was well kept, clean, comfortable and quiet. Entry/access on arrival was trouble free and car parking access (where required) is accessed through fob access (obtained with keys on arrival). All in all a pleasant stay and one which I would happily stay at again on my next stay in Bristol.
Stayed 2 nights in Oct 2018
Response from Samuel on Oct 31, 2018
Thanks Mark,

10/10 Excellent

Manni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed the stay.. it was spacious and clean...
Stayed 3 nights in Oct 2018
Response from Mark, Your Stay Bristol on Oct 24, 2018
Very glad to hear you enjoyed your stay Manni. Hope to see you back soon. Kind Regards

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Very clean very nice apartment lovely facilities and an all round nice stay
Stayed 1 night in Sep 2018
Response from Samuel on Oct 3, 2018
Thanks Kieran,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Samuel on Aug 1, 2018
Thanks Elizabeth

10/10 Excellent

Anthonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cosy
Nice apartments, not straight in the center so one needs a car, but the apartment was very cosy, equipped well. Wifi was poor though, even in the sleeping room right under the router it was poor. Water, Milk, fruits, cerials, all provided. No parking though, or you have to pay additional for it.
Stayed 3 nights in Jun 2018
Response from Samuel, on Jul 7, 2018
Thanks Anthonie, Apartment is central so not sure where you wanted to go that you'd need to drive. I will ask a colleague to look at the wi-fi.

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The apartment was spot on. Great quality, everything that you could need, comfortable, pretty faultless!
Stayed 1 night in Jun 2018
Response from Samuel on Jul 5, 2018
Thanks Iain,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Great stay, apartment was perfect for three of us. Good information provided in advance. Well equipped, nice decor, loved the artwork!
Stayed 3 nights in Jun 2018
Response from Samuel on Jun 19, 2018
Thanks Anon. Glad you enjoyed everything.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was not very comfy and one bed was 2 singles pushed together. Doors did not soft shut so were loud.
Response from Samuel on May 9, 2018
Thanks Anon,

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Samuel on May 9, 2018
Thanks Agnieszka,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Samuel on Apr 25, 2018
Thanks Sarah,