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Reviews of Holiday Inn Bristol-Filton, an IHG Hotel

4 out of 5
Holiday Inn Bristol-Filton, an IHG Hotel
Filton Road, Hambrook, Bristol, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 265 out of 733 reviews" "
Rating 8 - Good. 295 out of 733 reviews" "
Rating 6 - Okay. 116 out of 733 reviews" "
Rating 4 - Poor. 41 out of 733 reviews" "
Rating 2 - Terrible. 16 out of 733 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Stayed 2 nights in Oct 2021

4/10 Poor

Angelique

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

4/10 Poor

Nigel

Liked: Staff & service
Disliked: Cleanliness, room comfort
tierd
Room was not cleaned in the 4 days and 3 nights we stayed, no fresh towels, room was too hot, requested cooling to be fixed nothing done. Very noisy. stayed here before 4 times, disappointed this time..
Stayed 3 nights in Nov 2021

4/10 Poor

Elzbieta

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Nov 2021

4/10 Poor

Graham

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Freezing Breakfast - Avoid!!
After a poor stay at Holiday Inn Salisbury My business tokk me onto Filton.Greated well by staff, but breakfast for second day was a joke (06:30 - just opened for service) I had to inform chef that Heatlamps weren't doing there job, they were just lights Food was freezing cold, 3 other guests then spoke up. Staff removed food. My friend came back down at 09:00 only to find same freezing food served again. we both demanded a refund Not funny when you paying between £10 - £15 per head - go to McDonalds for £4.00 and get a sausage muffin and coffee thats actually hot!! There's a theme here IHG group, please sort it!!
Stayed 1 night in Nov 2021

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location
Bedrooms are quite old and tired, but bar/restaurant area has been renovated and is really smart. Struggled with pellows as had 2 large ones each. 1 pellow was not enough, but 2 pellows was too high. Practically works well, as hotel located close to UWE and close to M4.
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service
Poor bar service; good front of house.
Bar staff love their mobile phones, chatting with each other and serving friends first… even when those same friends point out a waiting resident.
Stayed 1 night in Nov 2021

8/10 Good

Milton

Stayed 1 night in Nov 2021

6/10 Okay

kathryn

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Zoe

Stayed 1 night in Oct 2021

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception greeting was very friendly and thorough.THe bar was a nice area to sit and the waitress was very helpful. The room adjacent to us was very noisy when we arrive (loud talking and music ) but reception phoned through and it settled pretty quickly.
Stayed 1 night in Oct 2021

8/10 Good

Denis

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

10/10 Excellent

Natalie

Stayed 1 night in Oct 2021

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problems
Hotel was clean and comfy, doesn’t look particularly enticing from the outside but was great inside. On site parking and attentive and friendly staff
Stayed 1 night in Oct 2021

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent reception desk
Our stay was made even better Drew on the reception desk, he was so polite, well mannered and incredibly helpful throughout our stay. He is a huge asset to the Holiday inn Bristol
Stayed 1 night in Oct 2021

6/10 Okay

Harvey

Liked: Room comfort
Disliked: Cleanliness, staff & service
Toilet full on arrival!!!
The toilet was full of excrement but no paper?? What the hell was that all about? Didn’t have time to mention to hotel staff because I had to have a shower and use the toilet straight away to meet up with family.
Stayed 1 night in Oct 2021

8/10 Good

J

Business traveler
Liked: Cleanliness, staff & service
Hotel was convenient location, plenty of parking, staff nice, bar / food great and decent VFM. Breakfast was excellent. Business facilities good. Room was dated and in need of refurbishment, this was the only negative. I used the pool which was a decent size of a swim and leash around before dinner.
Stayed 1 night in Sep 2021

8/10 Good

Lee

Liked: Cleanliness, staff & service, room comfort
Room was fine apart from 2 lights not working. Also not enough milk for tea. (Never enough milk)
Stayed 1 night in Sep 2021

8/10 Good

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite good
Stayed 1 night in Sep 2021

8/10 Good

Katt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Andrew

Liked: Cleanliness, amenities
Stayed 1 night in Sep 2021

6/10 Okay

Wayne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Area was great for what we needed.. rooms in need of lots of modernization.. Paper cups for coffee not great.. Rooms smelt old.. Breakfast was Brilliant..
Stayed 1 night in Sep 2021

6/10 Okay

Timothy

Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2021

8/10 Good

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints, would stay again
Stayed 1 night in Sep 2021

8/10 Good

Mrs Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay at a well established hotel. Room was comfortable, clean and well insulated from noise of other rooms. Breakfast, help yourself, had a good selection of cereals breads and pastries and cooked food where you could eat as much as you wanted. The staff were helpful and friendly. We have stayed here before and would again.
Stayed 1 night in Sep 2021

8/10 Good

Yin

Business traveler
Liked: Cleanliness, staff & service
Quiet, clean, convenient. Well maintained pool. Kettle in room working but leaky, good warm shower but switching from bath tap was a little tricky with stiff control valve.
Stayed 1 night in Sep 2021

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was lovely, warm, clean and well organised slots. The lounge bar area is well spaced out and we enjoyed a nice evening meal with good social distancing. Only slight down was windows are quite old and not very sound/heat insulated and there is a busy road quite nearby. Likewise wooden headboard was not too comfortable and old fashioned.
Stayed 1 night in Aug 2021

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Definitely recommend this hotel
The receptionist Emma was friendly and booked us in quickly. Unfortunately we had to wait over 1 hour for our food, even though there was a wedding this was unacceptable. The room was clean as was the bathroom. Breakfast - there was sufficient choice for everyone. Overall we had an enjoyable stay.
Stayed 1 night in Sep 2021

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What stood out for me was the staff they were to a person outstanding, with Ben who was amazing person.
Stayed 1 night in Sep 2021

8/10 Good

MARK

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Shoranto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place for families…
Enjoyed 2 days with family… nice hotel and good service… Would stay again. Ideal location. 15 mins to Bristol and 30 mins to Bath
Stayed 2 nights in Sep 2021

4/10 Poor

debra

Disliked: Staff & service, property conditions & facilities
ok.
Over an hour wait to check in due to room not ready, staff member tried his best but was working on his own. Meal was booked for restaurant but directed to bar instead. No one offered to take our order. Food was ok. Room ok.
Stayed 1 night in Aug 2021

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always
Stayed 2 nights in Aug 2021

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and comfortable overnight stay
Siuated in pleasant surroundings with good parking facilities. Friendly and efficient check in with Ben on arrival. The hotel and our room appeared very clean and there was lots of hand sanitiser stations all in good working order. Our room had a nice outlook onto the pond. We had a very comfortable and peaceful night. The restaurant had a good choice of menu and the staff provided good service. Breakfast was well organised with with plenty of options. Enjoyed use of the swimming pool and sauna, all very clean and available to book in keeping with covid safety. Overall we felt very safe and had a very enjoyable overnight stay.
Stayed 1 night in Aug 2021

10/10 Excellent

FORTUNE

Stayed 1 night in Aug 2021

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Staff extremely friendly and welcoming on arrival, good overall services.
Stayed 1 night in Aug 2021

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived late after long journey. Very comfortable and nice smile
Stayed 1 night in Aug 2021

10/10 Excellent

Peter

Stayed 1 night in Aug 2021

10/10 Excellent

Simona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds and pillows, friendly staff. We had a great stay.
Stayed 2 nights in Aug 2021

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient quiet location. Staffed till late and staff were very helpful.
Stayed 1 night in Aug 2021

8/10 Good

Mark

Traveled with family and small children
Liked: Cleanliness
Good breakfast
Stayed 1 night in Aug 2021

10/10 Excellent

shofik

Stayed 3 nights in Aug 2021