All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 454 out of 1000 reviews" "
10 - Excellent
454
Rating 8 - Good. 398 out of 1000 reviews" "
8 - Good
398
Rating 6 - Okay. 93 out of 1000 reviews" "
6 - Okay
93
Rating 4 - Poor. 25 out of 1000 reviews" "
4 - Poor
25
Rating 2 - Terrible. 30 out of 1000 reviews" "
2 - Terrible
30
8.6/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Daryl
Traveled with partner
Mar 10, 2024
Liked: Cleanliness, staff & service
A decent enough stay, but the TV had many of the channels missing. To be fair, they offered a new room, but not on after you'd unpacked for a day.
Daryl
Stayed 2 nights in Mar 2024
Response from JM on Mar 11, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
8/10 Good
Mary
Traveled with partner
Mar 8, 2024
Liked: Cleanliness, staff & service, amenities
Very friendly staff but room only equipped for 1 person (armchair towel tbags etc)
Mary
Stayed 2 nights in Mar 2024
Response from JM on Mar 11, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Thank you for taking the time to leave the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
6/10 Okay
Adam
Feb 15, 2024
Liked: Staff & service
Adam
Stayed 1 night in Feb 2024
Response from JM on Feb 22, 2024
Thank you for taking the time to share your feedback about your recent stay with us. We hope to welcome you back to our hotel very soon!
8/10 Good
Elizabeth
Traveled with family and small children
Feb 10, 2024
Liked: Cleanliness, staff & service, amenities
Positives: The staff at the novotel were helpful and friendly. The additional activities for children were appreciated. The bed and bedding were comfy. Rituals toiletries were lovely. Plenty of towels and complimentary water was lovely. Breakfast food was good and gluten free options appreciated.
Ways to improve: Decor is very tired and in need of rejuvenation. Carpets had seen better days.At breakfast gluten free options and decaf coffee was not readily avaliable. Once requested it took quite a while to have these items delivered.Children said the sofa beds were uncomfortable. Lots of local conatruction so quite noisy.
Elizabeth
Stayed 1 night in Feb 2024
Response from JM on Feb 12, 2024
Thank you for taking the time to leave a review of our hotel! We appreciate the feedback that you have left however we are glad that on the whole you enjoyed your stay and hope to see you again very soon.
Comfortable, pleasant room. Experience spoiled by rude staff
Jennifer
Stayed 1 night in Feb 2024
Response from JM on Feb 5, 2024
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.
I tend to always stay here when visiting Bristol as rates are reasonable and location is quiet but still close to all the activities. My only concern is navigating my way to the hotel due to all the one-way roads, bus lanes & raod closures but that's an issue with Bristol not Novotel
Gary
Stayed 1 night in Dec 2023
Response from JM on Jan 24, 2024
We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Rooms were cold, numerous in rooms items were different in every room, soap, coffee machine, cream, water, shower gell etc.
Simon
Stayed 1 night in Dec 2023
Response from JM on Jan 24, 2024
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.
10/10 Excellent
PAUL
Dec 5, 2023
PAUL
Stayed 1 night in Dec 2023
Response from JM on Jan 24, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 Good
Christine
Dec 2, 2023
Christine
Stayed 1 night in Dec 2023
Response from JM on Dec 5, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
6/10 Okay
Sarah
Nov 26, 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel in a good position for centre of Bristol, but lack of hot water due to boiler issues really ruined the stay.
Sarah
Stayed 1 night in Nov 2023
Response from JM on Nov 28, 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. We are sorry over the issues with the hot water system that meant we had no hot water on Sunday morning. Maintenance were able to get it reinstated by 10.30am but we do appreciate there would have been time where are guests were affected and for this we apologise for any inconvenience caused.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Check in was 2 hours late as had no rooms ready. Weren't able to have a shower as no hot water
Martin James
Stayed 1 night in Nov 2023
Response from JM on Nov 28, 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. We are sorry over the issues with the hot water system that meant we had no hot water on Sunday morning. Maintenance were able to get it reinstated by 10.30am but we do appreciate there would have been time where are guests were affected and for this we apologise for any inconvenience caused.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations, but it is our hope that you will give us the opportunity to better serve you in the near future.
6/10 Okay
Mark
Nov 19, 2023
Mark
Stayed 1 night in Nov 2023
Response from JM on Nov 24, 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations, but it is our hope that you will give us the opportunity to better serve you in the near future.
6/10 Okay
Gemma
Nov 19, 2023
Disliked: Cleanliness
We had a room which we paid £169 for, which ended up being an executive suite. It did include a large bathroom, nice tv with free view and a large comfy bed. The room however was a bit grim, and even though it had a no smoking sign on the door someone had definitely smoked in there, and there was also tabaco on the table. All of the sides & phone had a layer of dust on them and the curtains had stains on them. We went to use the kettle & tea cups which were also dirty and stained. A shame for such an expensive room.
Gemma
Stayed 1 night in Nov 2023
Response from JM on Nov 20, 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations. I expect far better standards of cleanliness and this will be addressed with housekeeping.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.
Lovely hotel with very clean rooms. Welcoming staff on the reception desk too.
Pauline
Stayed 1 night in Nov 2023
Response from JM on Nov 15, 2023
Thank you for taking the time to share your feedback and we are glad that you had a good stay with us. We hope to welcome you back to our hotel very soon!
Booked a room for me and my partner as the hotel was near the music venue we were attending to watch a band 10 days before we were due to go and watch the band we had a email to notify us that the band had cancelled the uk tour, so rang the hotel to see if could cancel the room for mabye a partial refund as they had 10 days notice and we were refused any refund not even 10percent , as the room was almost 100 pounds and such a big hotel chain we won't be using them ever again or would not recommend to friends
Christopher
Stayed 1 night in Nov 2023
Response from JM on Nov 15, 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations, but it is our hope that you will give us the opportunity to better serve you in the near future.
6/10 Okay
Emma
Traveled with partner
Nov 13, 2023
When we arrived at the carpark, we walked up the stairs to reception. The carpet was filthy! Not a great first impression. Check in was 1pm but we checked in at 4pm. To our surprise our room was not ready!! The gentleman on reception was polite and friendly and explained they were fully booked the night before and the cleaners had not finished the rooms. We waited in the reception area for around 15/20 minutes before being called to our room. The room was clean and basic which is what we expected. The USB charger at the side of the bed did not work and half of the chanels on TV had no signal. Breakfast was good and restaurant staff were helpful and quick to clean away after guests left. When we checked out, the cleaners were sitting in the chair in the corridor (near room 215) chatting and on their phones ( not surprised they couldnt keep up with the cleaning) i really loved the umbrellas at reception which kept us dry for the rememberance parade.
Emma
Stayed 1 night in Nov 2023
Response from JM on Nov 15, 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I was glad to hear that you were happy with many aspects of your stay, however I am sorry that your experience did not fully meet your expectations for the reasons that you have given.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.
The room I stayed in was nice and big; plenty of space to relax or work on your laptop for a bit. The fit out was good and felt high end for the price tag. Location is great, short walk to Bristol Temple Meads train station or into the tourist parts of town.
Verified traveler
Stayed 3 nights in Oct 2023
Response from JM on Nov 6, 2023
Thank you for the great review of our hotel! We are always happy to receive honest feedback from our guests, and we are glad that you enjoyed your stay. We hope to see you again very soon.
it's in a quiet area. i felt unsafe to stroll around at noght.
Tin Yau
Stayed 3 nights in Oct 2023
Response from JM on Nov 1, 2023
We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback, but I am sorry that you felt unsafe around the hotel at night. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
It's in the clean air zone so account for that charge if necessary and they Charge £14 for overnight parking.
Stuart
Stayed 1 night in Oct 2023
Response from JM on Nov 1, 2023
Thanks for taking the time to leave feedback regarding your recent stay with us. I am glad to hear that you had a good stay with us and we hope to be able to welcome you back to the hotel very soon.
6/10 Okay
Katie
Oct 29, 2023
Liked: Staff & service
Katie
Stayed 2 nights in Oct 2023
Response from JM on Nov 1, 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not fully meet your expectations, but it is our hope that you will give us the opportunity to better serve you in the near future.
10/10 Excellent
Marius
Oct 29, 2023
Marius
Stayed 1 night in Oct 2023
Response from JM on Nov 1, 2023
Thank you for the great review of our hotel! We are glad that you had a good stay with us and we hope to see you again very soon.
The room was not clean when we arrived. The carpet looked very dirty and old. There was a small hair on the bed and hairs on the towel in the bathroom. There was a straw underneath a chair and a penny on the floor. It looked like a quick clean job was done. Seemed more a motel.
Sofia
Stayed 2 nights in Oct 2023
Response from JM on Nov 1, 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations due to the cleanliness issues that you have raised.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.
Was a few mins walk from the city center and was perfect for what we needed
Garry
Stayed 1 night in Oct 2023
Response from JM on Nov 1, 2023
Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As you say our location is great being close the city centre and Temple Meads train station!
Lovely hotel, rooms clean and spacious. Nice bar area and lovely varied breakfast. Staff very friendly and accommodating.
Rebecca
Stayed 1 night in Oct 2023
Response from JM on Nov 1, 2023
Thank you for your kind comments in relation to your recent stay with us. I am so glad to hear that the team looked after you so well and that you were happy with your room. We hope to see you again very soon!
10/10 Excellent
Robin
Oct 26, 2023
Robin
Stayed 2 nights in Sep 2023
Response from JM on Nov 1, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Good check in and check out. Decent room. Appreciated the under ground parking.
Bethan
Stayed 1 night in Oct 2023
Response from JM on Nov 1, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that the team looked after you. We hope to see you again very soon.
Great staff in reception. Room was nice and big. Pretty clean. Lots of building work around the area. Would stay again but once work is finished.
Catherine
Stayed 1 night in Oct 2023
Response from JM on Nov 1, 2023
Thank you for the great review of our hotel! We are glad that you were happy with your room and that the team were good. We hope to see you again very soon.
Really nice stop over not too far from Bristol city centre! Easy hotel to find and parking was a good bonus! £14.50 for the night and the next day is good value to park on site! Would easily stay again!
Lewis
Stayed 1 night in Oct 2023
Response from JM on Oct 17, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 Good
Colin
Oct 14, 2023
Very pleasant staff and clean throughout. Really good carpark
Colin
Stayed 1 night in Oct 2023
Response from JM on Oct 17, 2023
Thank you for taking the time to share your feedback. We are glad to hear that you had a good stay with us and we hope to welcome you back to our hotel very soon!
Service was great and breakfast also good. The room was ok, thiugh air conditioning unit was a bit noisy. Also had to fold away the sofabed ourselves after previous occupants had obvioisy used it. Otherwise fine. Fairly average overall.
Darren
Stayed 2 nights in Oct 2023
Response from JM on Oct 13, 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not fully meet your expectations, but it is our hope that you will give us the opportunity to better serve you in the near future.