Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Quality Inn & Suites I-81 Exit 7

2.5 out of 5
Quality Inn & Suites I-81 Exit 7
260 Bristol East Road, Bristol, VA

Reviews

8.0

Very Good

Rating 10 - Excellent. 284 out of 716 reviews" "
Rating 8 - Good. 242 out of 716 reviews" "
Rating 6 - Okay. 98 out of 716 reviews" "
Rating 4 - Poor. 56 out of 716 reviews" "
Rating 2 - Terrible. 36 out of 716 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited options for breakfast. No butter for toast.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Dear Matthew, What a joy to read your review and learn about your recent stay with us! We're thrilled you took the time to share your experience. While we're delighted to hear you enjoyed your time overall, we regret to hear that the breakfast options didn't fully hit the spot. We're constantly striving to improve, and your feedback about the limited breakfast options and the absence of butter for toast is invaluable. Rest assured, we're already looking into ways to enhance our breakfast spread and ensure every guest's morning starts off just right. We appreciate your insights and hope to have the pleasure of welcoming you back for an even more delightful stay in the future!

10/10 Excellent

Gaylea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dined at Perkins next door but was unaware of a discount because I stay here until after 4 meals at Perkins. Staff at the Inn should let guest know they are entitled to a discount.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 17, 2024
Dear Gaylea,What a delightful surprise to hear about your experience, and thank you for sharing your feedback with us! We're thrilled to know you chose to dine at Perkins next door during your stay. It's wonderful to explore the culinary offerings in the area. We truly apologize for the oversight in not making you aware of the discount available to our guests. Your satisfaction is our top priority, and we'll make sure to communicate this better to our future guests. We hope you had a delightful dining experience nonetheless, and we look forward to welcoming you back soon for another memorable stay!

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 2, 2024
Dear Doris, We're thrilled to see that you've rated us 5 out of 5! Your high rating speaks volumes, and we're grateful for your positive feedback. We're delighted to have met your expectations during your stay and hope to welcome you back for another exceptional experience in the future.

8/10 Good

AMY

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 22, 2024
Dear Amy, We appreciate your rating and the time you took to share your experience with us. While we're glad to see that your overall stay was satisfactory, we also understand that there may have been some areas that didn't fully meet your expectations. Your feedback is invaluable to us, and we're committed to continuously improving our services to ensure that every guest enjoys a comfortable and memorable stay with us. If there are any specific concerns you'd like to address or suggestions you'd like to share, please don't hesitate to reach out. We look forward to welcoming you back for an even better experience in the future.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to place
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Dear Jennifer, Wow, we're happy to receive your glowing 5-star review! It sounds like you found our hotel super convenient to wherever you needed to be. We're all about making our guests' stays as seamless as possible, so hearing that you found the location just right is music to our ears. We can't wait to welcome you back for another fantastic stay!

8/10 Good

Craig

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on Mar 25, 2024
Dear Craig, We're glad to hear about your experience with us! Thank you for sharing your feedback and giving us a solid 4 out of 5 rating. We're delighted that you enjoyed your stay, and it's fantastic to know that we could contribute positively to your time here. We're always striving to make every guest's experience exceptional, so your feedback is incredibly valuable to us. We can't wait to welcome you back for another memorable stay in the future!

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 11, 2024
Hi Sharon!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

6/10 Okay

scott

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 11, 2024
Dear Scott,We sincerely apologize for the unpleasant experience you had while visiting us. Your rating says it all, and although we acknowledge that problems do happen, we are sorry if we didn't live up to your expectations. We really regret if we didn't meet your expectations this time around. Our goal is to make every guest feel appreciated and at ease during their visit. We value your input greatly and will move quickly to fix any issues you bring up in order to improve the experience for all of our visitors. In the future, we hope to have the chance to have you back and provide you the wonderful experience you deserve.

8/10 Good

Tina

Traveled with family
Hard to get to if not from area
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 8, 2024
Dear Tina,We truly appreciate your feedback and apologize for any inconvenience you experienced in reaching our hotel. We understand that accessibility is crucial for our guests, and we are actively exploring ways to improve directions and transportation options to ensure a smoother arrival experience for visitors who may not be familiar with the area. Your input helps us identify areas for enhancement, and we're committed to making your next stay more seamless. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 26, 2024
Hi Julie!We appreciate your feedback and are grateful that you found value in your stay with us. Ensuring our guests feel they've received good value is one of our top priorities. We understand the importance of cleanliness, and we apologize for any oversights you encountered in this regard. Rest assured, we are addressing this with our housekeeping team to uphold our standards. Additionally, we understand the inconvenience of noise disturbances and will explore measures to mitigate this issue moving forward. Your comfort and satisfaction are paramount to us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience.

6/10 Okay

Brian

Traveled with family
The hotel was just okay, the front desk people seemed disinterested, and the food at breakfast was not good. (They tried for the typical southern hotel breakfast but the hot food wasn't hot, the coffee wasn't great, the biscuits and grave were awful)
Stayed 1 night in Jan 2024
Response from Manager on Feb 28, 2024
Hello Brian, We appreciate your feedback and apologize for any inconvenience faced. Rest assured, we have noted your comments and will address them with our team for improvement. Thank you for sharing your experience with us.

10/10 Excellent

Lory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate; fast, friendly service. Good breakfast.
Stayed 1 night in Jan 2024
Response from Manager on Feb 28, 2024
Hello Lory,We are pleased to hear you enjoyed our convenient location near the interstate and experienced fast, friendly service during your stay. It's great to know you found our breakfast offerings satisfactory. If you have any future concerns or feedback, please do not hesitate to reach out to our management team directly.

2/10 Terrible

Daniel

Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Mar 21, 2024
Dear Daniel,We're truly disheartened to see your 1-star rating without any specific feedback. Your experience matters deeply to us, and we're dedicated to ensuring every guest feels welcomed and satisfied during their stay. If there were any issues or concerns that impacted your experience negatively, we would love to hear about them so we can address them promptly and make necessary improvements. Our goal is to provide exceptional service and exceed your expectations. Please don't hesitate to reach out to us directly so we can make things right for you. Your satisfaction is our priority.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms clean beds comfy and staff very nice
Stayed 2 nights in Jan 2024
Response from Manager on Feb 28, 2024
Hello Deborah,We are pleased to hear that you enjoyed our clean rooms, comfy beds, and helpful staff during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was short and quiet
Stayed 1 night in Jan 2024
Response from Manager on Feb 28, 2024
Hello Jennifer,We are glad to hear that you enjoyed a quiet stay with us. Your feedback is valuable, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

John

Clean and simple
Stayed 1 night in Jan 2024
Response from Manager on Feb 28, 2024
Hello John,We are pleased to hear that you found our hotel to be clean and simple during your stay. Your feedback is important to us as we strive to provide a comfortable experience for all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team for assistance. Thank you for choosing to stay with us.

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Feb 28, 2024
Hello Philip,Thanks for being an awesome guest. Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best Bristol place
This is our 3rd time here. The rooms are clean, quiet and comfortable. The check in staff is even friendly after midnight! The breakfast was missing a few beats.
Stayed 1 night in Dec 2023
Response from Manager on Feb 28, 2024
Dear Guest,We are delighted to hear that you have enjoyed your stay with us again. Our team appreciates your kind words about the cleanliness and comfort of our rooms. Your feedback about breakfast will be shared with the relevant departments for review. We value your loyalty and hope to welcome you back soon for another pleasant experience.

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Watch the cleaning cart.
Narrow hallways meant you couldn't get passed the cleaning cart, which was in the hallway by our room when we checked in and out. Also,our room wasn't ready even though the front desk let us check in after normal check-in time.
Stayed 1 night in Jan 2024
Response from Manager on Feb 28, 2024
Hello Linda,We appreciate you sharing your experience with us. Our team will look into ways to improve hallway accessibility and room readiness. Please contact management with any further feedback or concerns you may have.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely desk clerk
Stayed 1 night in Jan 2024
Response from Manager on Feb 28, 2024
Hello Jeffrey,We are delighted to hear you had a positive interaction with our desk clerk. Providing excellent service is always our priority, and we appreciate your feedback on your experience. Your kind words will be shared with our team to acknowledge their efforts in ensuring your stay was enjoyable.

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, it was a good deal. Room, linen, etc., very clean - most comfortable bed and pillows than pricier chains! Think a little sprucing up of lobby, cleaning of elevator, etc., would make this an excellent property. Staff was really excellent. Adjoining empty lot had a bunch of trash - not this property's problem, but cleaning out would really help.
Stayed 1 night in Dec 2023
Response from Manager on Feb 28, 2024
Hello Grace,We appreciate your positive feedback on our clean rooms and comfortable bedding, as well as the excellent service provided by our staff. Your suggestions regarding the lobby, elevator, and the adjoining lot are duly noted and will be shared with the management team for further consideration on how we can improve our property. Thank you for your valuable input.

8/10 Good

Nancy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
You get what you pay for.
Service was great, breakfast was good, but the bed was lumpy and had a few stink bugs in the room. Sheets had black hairs on them and i am a blonde.
Stayed 1 night in Jan 2024
Response from Manager on Feb 28, 2024
Hello Nancy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Our overnight stay was very comfortable. Everyone was very kind and helpful. The breakfast was excellent with a good variety of items.
Stayed 1 night in Dec 2023
Response from Manager on Feb 28, 2024
Dear Guest,We are delighted to hear that you had a comfortable stay with us and enjoyed our breakfast offerings. Our team always aims to provide exceptional service to our guests. Should you have any feedback or need further assistance, please feel free to reach out to our management team.

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Feb 28, 2024
Hello Earl,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon!

8/10 Good

vadim

Stayed 1 night in Dec 2023
Response from Manager on Feb 28, 2024
Hello vadim,We are thrilled to hear that you had a great experience at our hotel! Please feel free to reach out to us if you have any additional feedback to share. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Angel

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on Feb 28, 2024
Hello Angel,We are delighted to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

8/10 Good

Dietrich

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Feb 28, 2024
Hello Dietrich, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Feb 28, 2024
Hello Paula,We are delighted to hear that you had a fantastic experience during your stay with us! Should you have any specific feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

brenda

Stayed 1 night in Dec 2023
Response from Manager on Feb 28, 2024
Hello brenda, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

michael, Culleoka

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Quiet, and clean.
Stayed 1 night in Dec 2023
Response from Manager on Feb 28, 2024
Hello michael,We are pleased to hear that you found our check-in process easy and that you enjoyed a quiet and clean environment during your stay at our hotel. Your feedback is valuable to us, and we appreciate your positive comments. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us.

10/10 Excellent

Judith

Stayed 1 night in Dec 2023
Response from Manager on Feb 28, 2024
Hello Judith,We are thrilled to hear you had an excellent stay with us! Should you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

8/10 Good

Jeannie

Liked: Staff & service, property conditions & facilities, room comfort
Not bad
Satisfactorily stay. They still have carpet in rooms and i think it has a tendency to hold smells. Bed and towels were clean. Definitely an older bldg. Hot breakfast a big plus
Stayed 1 night in Dec 2023
Response from Manager on Feb 28, 2024
Hello Jeannie, We appreciate your feedback on your recent stay with us. We are glad to hear that you found the bed and towels to be clean and enjoyed our hot breakfast offerings. If you have any further feedback or concerns, please do not hesitate to contact us directly.

2/10 Terrible

JANET

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Tv did not work. Front molding of sink was on the floor. No hot breakfast. Excuses, excuses and more excuses.
Stayed 1 night in Dec 2023
Response from Manager on Feb 28, 2024
Hello JANET, We appreciate your feedback and apologize for the inconvenience you experienced. Your comments will be shared with our team for improvement. Please contact our management for further assistance regarding your stay.

8/10 Good

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice quiet area.
Stayed 1 night in Dec 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We truly appreciate your feedback. Sincerely, Management

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints whatsoever. Great staff, well worth the price.
Stayed 1 night in Dec 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We truly appreciate your feedback. Sincerely, Management

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Dec 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We truly appreciate your feedback. Sincerely, Management

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We truly appreciate your feedback. Sincerely, Management

10/10 Excellent

Michele

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very convenient stop for breaking up long drive.
Stayed 1 night in Dec 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We truly appreciate your feedback. Sincerely, Management

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in Nov 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. Glad to know that the staff were great. Hope we get to see you again. Sincerely, Management

10/10 Excellent

Abul Basher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We truly appreciate your feedback. Sincerely, Management

4/10 Poor

Chad

Disliked: Property conditions & facilities
Could be cleaner.
Starting to get rundown a bit. Could be much cleaner. The desk still had food on it the bathroom sink still had toothpaste in it. I
Stayed 1 night in Nov 2023
Response from Darrell on Dec 15, 2023
We truly appreciate you bringing your concerns to our attention. I assure you that necessary steps will be taken so that it doesn't happen again. We truly hope that you will give us another chance to prove ourselves. Sincerely, Management

6/10 Okay

E Becky

Traveled with partner
Liked: Staff & service
T.his was our second time at the facility, our return trip/stop. The first room was on the second floor , this night , on the 3rd. This room was the "same"; bedding was dated, there were mystery stains on the white duvet and 2 towels were either dirty or also stained. The staff was attentive at the desk & the breakfast area.
Stayed 1 night in Nov 2023
Response from Darrell on Dec 15, 2023
Thanks for letting us know about your experience with us. We assure you that necessary steps will be taken. Hope you will give us another chance. Sincerely, Management

10/10 Excellent

Mary J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We truly appreciate your feedback. Sincerely, Management

10/10 Excellent

Kathryn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well taken care of. The room was very clean. The breakfast was very good with options. It was hot, served on time and refilled promptly. Check in and out was a breeze. Will definitely use them next time I am in Bristol, VA.
Stayed 1 night in Nov 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We truly appreciate your feedback. LGlad to know that you truly enjoyed your stay with us. Looking forward to providing you the same pleasant accommodation during your next visit in town. Sincerely, Management

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in. Big rooms. Easy frwy access
Stayed 1 night in Nov 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We truly appreciate your business. Sincerely, Management

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and breakfast
Stayed 1 night in Nov 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We truly appreciate your business.Sincerely, Management

10/10 Excellent

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The staff were very friendly and helpful. The location was convenient to shopping and restaurants. I would highly recommend if you are needing a reasonable clean room
Stayed 1 night in Nov 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We truly appreciate your feedback. Sincerely, Management

10/10 Excellent

Kathy

Stayed 1 night in Nov 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We truly appreciate your feedback. Sincerely, Management

8/10 Good

E Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat, clean.
This property is right off the Interstate, but our I-81 facing rooms were quiet. The room was tiny, clean and well appointed for our one night stay. I mentioned a leaking shower head at check out & the clerk sent someone up immediately .The breakfast area was neat.
Stayed 1 night in Nov 2023
Response from Darrell on Dec 15, 2023
We truly appreciate you taking the time to let us know how we are doing. We truly appreciate your business. Sincerely, Management

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Darrell on Dec 15, 2023
Thanks for staying with us. We truly appreciate your feedback. Sincerely, Management