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Reviews of Paramount Times Square

4 out of 5
Paramount Times Square
235 West 46th Street, New York, NY

Reviews

7.0

Good

Rating 10 - Excellent. 672 out of 2102 reviews" "
Rating 8 - Good. 493 out of 2102 reviews" "
Rating 6 - Okay. 406 out of 2102 reviews" "
Rating 4 - Poor. 257 out of 2102 reviews" "
Rating 2 - Terrible. 274 out of 2102 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

MYRIAM

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the theater district.
Stayed 1 night in Apr 2024

8/10 Good

Delaine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Comfortable and tidy. Convenient to time square. Convenient to shopping and dining. The staff is accommodating and friendly. I would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Abulaiti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from RGP on Apr 17, 2024
I'm glad to hear that you found the response satisfactory. If you have any more feedback or questions, feel free to share!Paramount Time Square

6/10 Okay

Joshua

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The stay was…fine. Our room was, not at all, as advertised and was tiny to say the least. After the first night of dealing with heat in the room, Maintainence discovered that the AC unit was not even plugged in. The staff was helpful when engaged and the location was great though.
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on Apr 18, 2024
Thank you for your valued feedback Joshua!

4/10 Poor

April

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were only three electrical sockets to plug items into, and 2 out of 3 did not work. The drawers in the “closet” can’t open more than 2 inches, because they hit the closet door. One of the lightbulbs over the bed was out. Over all not what I was expecting and very, very different from the pictures on the booking.
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on Apr 18, 2024
Good evening April, thank you for your valued feedback. We will definitely pass the information on to our head of departments. We hope you can give us another chance in the near future to host you.

10/10 Excellent

Carleen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent value in the heart of the Broadway district!
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on Apr 17, 2024
Good evening, Thank you for your valued feedback, Carleen!

10/10 Excellent

Samuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Tiny, cramped room, but that's NYC where space is always limited. We enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on Apr 17, 2024
Good evening, thank you for your valued feedback, Samuel!

8/10 Good

Mahinour

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on Apr 18, 2024
Good evening, thank you for your valued feedback.

10/10 Excellent

Elio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room. But extremely clean. A great view of the city. And very close to restaurants, movie theatres and much more. Great stay will definitely be coming back.
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on Apr 17, 2024
Thank you for your valued feedback, Elio.!

10/10 Excellent

Veronica Pilar Almonte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the hotel in the Times Square Area. Convenient and close the theater district. Everything is close and within walking distance to restaurants, subway and all touristy spots. I recommend staying at this hotel.
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on Apr 16, 2024
Thank you for your kind review,Veronica. We're really glad to hear that you enjoyed your stay with us, and we hope to see you soon in one of our locations! Paramount Hotel Times Square

6/10 Okay

Jill

Business traveler
Disliked: Amenities
Too loud! Could not sleep, bed was small, room was small. Elevators were slow. Hotel did not look like the website. Very disappointed. Won’t stay there again.
Stayed 2 nights in Apr 2024
Response from Kiefer Brazier on Apr 16, 2024
Thank you for your kind review. Jill. We're really glad to hear that you enjoyed your stay with us, and we hope to see you soon in one of our locations! Paramount Hotel Times Square

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC did not work. That was disappointing.
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on Apr 16, 2024
Thank you for your kind review. We're really glad to hear that you enjoyed your stay with us, and we hope to see you soon in one of our locations! Paramount Hotel Times Square

8/10 Good

Kate

Traveled with group
Liked: Cleanliness, staff & service, amenities
Hotel was quite basic but had everything we needed for short stay. Rooms were cleaned daily and staff were always pleasant. Excellent location
Stayed 5 nights in Apr 2024
Response from The Paramount Management Team on Apr 16, 2024
Thank you for sharing your experience with us. We're glad to hear that our hotel provided everything you needed for your short stay and that you found our rooms to be clean and our staff pleasant. We appreciate your positive feedback on our excellent location. We look forward to welcoming you back in the future!

6/10 Okay

Brad

Traveled with group, Traveled with partner, Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
I’ll start by saying the location is amazing close to time square but down enough the noise is drown out,a parking garage is a short 5-10min walk 2 blocks over. There is a bar located in the hotel off the lobby the staff at the bar are friendly but the drinks are expensive. There is also a cafe off the lobby very! Expensive $47 for two coffees and muffins. As for the rooms between the 5 of us we had 3 rooms when I booked our 2 rooms I booked queens but we were given double beds not the end of the world and not worth the back and forth at the front desk and definitely not with Expedia (there useless). The rooms are okay pretty quite ac worked great, hot shower, and clean bed. On day 2 we woke up to a cockroach in our room. We went down to the front desk and the lady working wasn’t fazed by it she gave us the option of a manager coming up to the room to spray or she had one and only one available room we decided to change rooms. We had no other problems after that with cockroaches. In our room the shower has no lip at the bottom and very little pitch to the drain so when the shower is on it runs down the curtain and all over the bathroom I tired making a dam with towels it sorta works I asked the house keeper about it she said oh well, so I said oh well my recommendation is todo the same and once your done in the shower throw the towel down and sweep it over to drain. At end of day would I stay here again? Yes I would great location okay rooms and safe area.
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on Apr 16, 2024
Thank you for your kind review, Brad. We're really glad to hear that you enjoyed your stay with us, and we hope to see you soon in one of our locations! Paramount Hotel Times Square

8/10 Good

Alain Trésor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like other things
Stayed 2 nights in Apr 2024
Response from RGP on Apr 15, 2024
Thank you for sharing your thoughts with us. We appreciate your feedback and take all comments seriously, as they help us continually improve our services.We understand that each guest has unique preferences and expectations, and we regret if we fell short of meeting yours during your stay. Your insights are valuable to us, and we would be grateful if you could provide more details about the specific aspects you enjoyed or found lacking. This will assist us in better understanding your needs and enhancing our offerings.Paramount Hotel

8/10 Good

Dawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel one block from Times Square. Lots of restaurants shopping and theater all within walking distance! Room was clean and updated, only complaint was that there was not anywhere to put things down on other than the bed. No dressers or table or bathroom vanity- so that was tricky with 3 women. Overall had a good stay and location was great.
Stayed 2 nights in Apr 2024
Response from Kiefer Brazier on Apr 15, 2024
Thank you for your valued feedback

6/10 Okay

Salman

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I was sleeping at 12 o'clock at night, I was surprised by two people knocking on the door and trying to enter the room. I called reception but no one answered. After 30 minutes of continuous knocking on the door, I opened the door and someone pretending to be the manager was angry that I didn't open the door. He wanted to check the bathroom because there might be a leak. It was disrespectful
Stayed 3 nights in Apr 2024
Response from The Paramount Management Team on Apr 16, 2024
I'm truly sorry for the disturbance you experienced during your stay. Your comfort and security are our top priorities, and I apologize for any inconvenience caused by the unexpected intrusion and lack of response from reception. I'll ensure that your concerns are addressed with our management team to prevent similar incidents in the future. If there's anything else we can do for you, please let us know.

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and very cheerful.
Stayed 2 nights in Apr 2024
Response from The Paramount Management Team on Apr 14, 2024
We're delighted to hear that you had a positive interaction with our staff! Providing friendly and cheerful service is a top priority for us, and we're glad to hear that our team members made your experience enjoyable. Your kind words mean a lot to us, and we'll be sure to pass along your feedback to our staff. We look forward to welcoming you back in the future!

6/10 Okay

Rudrasinh Nimeshkumar

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from The Paramount Management Team on Apr 16, 2024
Thank you for taking the time to leave a rating. We appreciate your feedback and hope to welcome you back for an even better experience in the future!

4/10 Poor

Abdul shokoor

Disliked: Cleanliness, property conditions & facilities
I liked because they gave a rom at 12th floor but the window was dirty and unseeable the view. It was noisy.
Stayed 1 night in Apr 2024
Response from The Paramount Management Team on Apr 16, 2024
Thank you for sharing your feedback with us. We're glad to hear that you appreciated your room on the 12th floor, but we apologize for the inconvenience caused by the dirty window and the noise. Your comfort and satisfaction are important to us, and we'll address these issues to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Bab-allah

Liked: Cleanliness, staff & service, property conditions & facilities
Super 👌 amazing around all shopping centres and malls
Stayed 3 nights in Apr 2024
Response from The Paramount Management Team on Apr 14, 2024
We're thrilled to hear that you enjoyed the convenience of our hotel's location near clothing stores! Providing easy access to shopping options is important to us, and we're delighted that it contributed positively to your experience. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future!

10/10 Excellent

barry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal
Stayed 3 nights in Apr 2024
Response from The Paramount Management Team on Apr 13, 2024
Thank you so much for your review! We look forward to welcoming you back for another excellent stay in the future!

4/10 Poor

Renato

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathrooms are the only bad thing
Stayed 2 nights in Apr 2024
Response from The Paramount Management Team on Apr 13, 2024
Thank you for your review! We appreciate your feedback regarding the bathrooms. Your comments are valuable to us as we continually strive to improve our facilities and guest experience. We're committed to ensuring that all aspects of your stay meet your expectations, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 Okay

Kidgill

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room is not worth the money even with Expedia discounts. They “upgraded” me to a double bed room but there were barely any basic amenities besides a bathroom and a small room to sleep in, not to mention not even a fridge or microwave
Stayed 1 night in Apr 2024
Response from The Paramount Management Team on Apr 13, 2024
Thank you for your review. We apologize for any disappointment caused by the room not meeting your expectations. Your feedback is valuable to us, and we regret that the amenities provided did not fully meet your needs. We strive to offer comfortable accommodations with essential amenities, and we apologize if this was not reflected during your stay. Please know that your comments will be taken into consideration as we work to improve our offerings. We hope to have the opportunity to better meet your expectations in the future.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stag was so kind and helpful. Easy walking distance to Times Square and broadway.
Stayed 1 night in Apr 2024
Response from The Paramount Management Team on Apr 13, 2024
We're delighted to hear that you had such a positive experience with our staff and found them to be kind and helpful. Providing exceptional service is a top priority for us, and we're thrilled that our team exceeded your expectations. It's also great to hear that you enjoyed our hotel's convenient location within walking distance of Times Square and Broadway. Thank you for sharing your feedback, and we look forward to welcoming you back for another wonderful stay in the future!

8/10 Good

Tatiana

Traveled with family and small children
Liked: Staff & service
This property is in a great location. You literally leave the lobby turn left and there is Times Square! It's affordable. Currently they are going through renovations. Elevator is not the greatest but again it's in a great location
Stayed 5 nights in Mar 2024
Response from The Paramount Management Team on Apr 13, 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you appreciated our hotel's fantastic location near Times Square and found it to be affordable. We're constantly striving to enhance our guests' experiences, and your comments will be taken into consideration as we continue to make improvements. We hope to welcome you back for an even better stay in the future!

6/10 Okay

Fernando

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from The Paramount Management Team on Apr 13, 2024
Thank you for your review!

8/10 Good

Gerald

Liked: Cleanliness, staff & service
It was a small yet clean room for a good price. And the location was everything, just a few hundred yards to time square and right next to all the Broadway theaters. They did have some weird quirks, had a big container of shampoo and bodywash but no conditioner? No cups in the room. Other than that if you want to be next to TS. This was a great choice.
Stayed 3 nights in Apr 2024
Response from RGP on Apr 10, 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and that you found your room to be spacious and to your liking. Our team works hard to ensure that all our guests have a great experience, and it's wonderful to know that we succeeded during your visit. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back again soon!Paramount Time Square

10/10 Excellent

Lorraine

Traveled with group
Liked: Staff & service, amenities
it was great
Stayed 2 nights in Apr 2024
Response from RGP on Apr 9, 2024
I'm delighted to hear that you had a great experience! We're here to ensure your future stays are just as enjoyable. Safe travels, and we hope to have the pleasure of hosting you again soon!Paramount Time Square

6/10 Okay

Minhazul

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
For the price the rooms are not worth it, but great location and that’s the reason the price is so high
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on Apr 9, 2024
Thank you for your valued feedback

8/10 Good

J

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from RGP on Apr 9, 2024
Thank you for choosing to stay with us! We're delighted to hear that you had a good experience. If there's anything specific that made your stay enjoyable or any areas where we could improve, please let us know. We value your feedback and hope to welcome you back for another great stay in the future!

10/10 Excellent

Anna Frances Gabriel, Vallejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the heart of the Theater District! It was literally across the street from 2 shows I watched! Hamilton and Water for Elephants.
Stayed 4 nights in Apr 2024
Response from RGP on Apr 9, 2024
That's fantastic to hear! We're thrilled that our hotel's location in the heart of the Theater District was so convenient for you, especially being just across the street from the shows you watched—Hamilton and Water for Elephants.Being surrounded by such vibrant cultural offerings is one of the highlights of staying in our area, and we're glad you were able to take full advantage of it during your visit.Thank you for sharing your experience, and we hope you enjoyed the performances. If you're planning another trip to the city, we'd love to have you stay with us again. If there's anything else we can assist you with, please don't hesitate to let us know.Paramount Time Square

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacial room, everything was great!
Stayed 4 nights in Apr 2024
Response from RGP on Apr 10, 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and that you found your room to be spacious and to your liking. Our team works hard to ensure that all our guests have a great experience, and it's wonderful to know that we succeeded during your visit. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back again soon!Paramount Time Square

4/10 Poor

kevin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s very clearly still being renovated but it was lacking in many things such as a place to put your toiletries in the bathroom, or a proper place to shower due to the shower pan being shallow and water spills all over the bathroom causing a tripping hazard. Good location but rooms need improvement, Staff is friendly though.
Stayed 3 nights in Apr 2024
Response from RGP on Apr 8, 2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the ongoing renovations and for the shortcomings you experienced during your stay.We're pleased to hear that you found our staff to be friendly, and we appreciate your recognition of their efforts. Delivering excellent customer service is a top priority for us, and we're glad that our team members made a positive impression on you.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future, once our renovations are complete.Paramount Time Square

4/10 Poor

Selina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Paramount Management Team on Apr 13, 2024
Thank you for your review. If there are any specific concerns you'd like to address, please feel free to reach out to us. We value your feedback and strive to improve our services based on guest feedback.

8/10 Good

Pilly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The check in was very fast, location is literally 2 minutes walk to times square, the Broadway shows are right outside side when you stepped out, the pizzteria is also right next to the hotel,, in general this hotel is right at the Times Square, we had a deluxe king size room it was a decent room size but small. We stayed for 3 days for our wedding anniversary. We also find out the day we were checking out that they sell the tickets for any broad way shows. The shuttle to the airport is $ 90 flat they arrange it for you in no time. Over roll we had good time and a great stay at the Paramount hotel. I recommend based on my experience.
Stayed 3 nights in Apr 2024
Response from RGP on Apr 8, 2024
Thank you for sharing your detailed feedback about your stay at the Paramount hotel. We're thrilled to hear that you found our check-in process to be fast and convenient and that our location near Times Square was ideal for your needs. It's wonderful to know that you enjoyed the proximity to Broadway shows and local amenities like the pizzeria.We're delighted that you chose to spend your wedding anniversary with us and that you had a great overall experience. We strive to provide comfortable accommodations and excellent service to all our guests, and we're glad that we could contribute to making your special occasion memorable.We truly value your recommendation based on your positive experience, and we hope to have the pleasure of welcoming you back to the Paramount hotel in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us directly.Once again, thank you for choosing to stay with us, and we wish you a happy anniversary!Paramount Time Square

10/10 Excellent

Iryna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in, old but beautiful building Nice staff, close to Times Square
Stayed 1 night in Apr 2024
Response from RGP on Apr 8, 2024
We're delighted to hear that you had a smooth and fast check-in experience with us. Our team works hard to ensure that our guests feel welcomed and accommodated from the moment they arrive.Thank you for appreciating the charm of our historic building. We take pride in our unique architecture and ambiance, and we're glad you found it beautiful.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. Thank you for choosing to stay with us.Paramount Time Square

10/10 Excellent

Teral

Very good!
Stayed 1 night in Apr 2024
Response from RGP on Apr 8, 2024
Thank you! We're thrilled that you had a positive experience with us. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We look forward to welcoming you back for another great stay!Paramount Time Square

8/10 Good

Braulio, San Juan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Location
Stayed 5 nights in Feb 2024
Response from The Paramount Management Team on Apr 7, 2024
Thank you for your review! We look forward to you joining us again!

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kiefer Brazier on Apr 9, 2024
Thank you for your valued feedback

2/10 Terrible

Rawn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t have any hand towels to get a bath, The wifi was weak. Had to be by the bedroom door to connect. The drain on the tub wasn’t releasing the water fast enough so when getting a shower the tub would fill up.
Stayed 3 nights in Mar 2024
Response from The Paramount Management Team on Apr 7, 2024
I'm sorry to hear about the inconveniences you experienced during your stay. We apologize for the lack of hand towels and the issues with both the Wi-Fi and the bathtub drain. We strive to provide a comfortable experience for all our guests, and it's disappointing to hear that we fell short in this area. Rest assured; we will address these issues promptly to ensure they are resolved for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 Okay

ALISHA

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms not as shown. Pictures show bigger rooms. The actual sizes are way more smaller and steeper.
Stayed 4 nights in Apr 2024
Response from Kiefer Brazier on Apr 6, 2024
Thank you for valued feedback

8/10 Good

Jovani, Zuni

Traveled with group
Liked: Cleanliness, staff & service, amenities
The location is very good but room smelled a bit weird but other then that everything was fantastic.
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on Apr 6, 2024
Thank you for your valued feedback.

4/10 Poor

Cole

Disliked: Cleanliness
There were roaches in my hotel room. Disgusting. very unfortunate as the overall vibe was great but i cannot stand bugs. I will not stay here again
Stayed 3 nights in Apr 2024
Response from Ariel Santana on Apr 6, 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Paramount Hotel Times Square we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit, we can exceed your expectations.Paramount Hotel Times Square

6/10 Okay

Swiftie

Disliked: Property conditions & facilities
Just average near Times Square
Stayed 1 night in Mar 2024
Response from The Paramount Management Team on Apr 13, 2024
Thank you for your review! While we strive to provide an exceptional experience for all our guests, we understand that preferences can vary. We hope to have the opportunity to welcome you back into the future for a more enjoyable. stay!

8/10 Good

Jagadeesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very much accessible to Times Square with good connectivity.
Stayed 1 night in Apr 2024
Response from RGP on Apr 5, 2024
It's great to hear that you found our location near Times Square convenient and appreciated the connectivity it offers. We understand the importance of easy access to attractions and transportation hubs, and we're pleased that you found our location beneficial for your stay. We hope that despite any challenges you encountered, your overall experience in the area was enjoyable. Should you choose to stay with us again in the future, we'll strive to make your experience even better.Paramount Time Sqaure

10/10 Excellent

Daniela

Liked: Property conditions & facilities
Rooms are a little small but hotel is very convenient to time square
Stayed 3 nights in Apr 2024
Response from RGP on Apr 5, 2024
We're thrilled to hear that you found our hotel conveniently located near Times Square! It's wonderful to know that you enjoyed the accessibility to such a vibrant and iconic area. We understand that room size is a consideration for some guests, and we appreciate your understanding on this matter. Despite the size of our rooms, we aim to provide a comfortable and enjoyable stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back for another memorable experience in the future.Paramount Time Square

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very tight, but I knew that in advance. No amenities are provided. I drove up from out of state to see a show & didn’t want to drive back tired through unfamiliar territory late at night. When I booked the room and paid online, I was informed all fees were included, but was charged another $40.00 at check in. Also, no wash cloths in the bathroom. Bath towels & hand towels but no wash cloths.
Stayed 1 night in Apr 2024
Response from RGP on Apr 4, 2024
Thank you for providing your feedback about your recent stay with us. We're pleased to hear that you were aware of the room size in advance and that it met your expectations in that regard.We apologize for any confusion regarding the additional charge at check-in. It's important to us that our guests feel informed and supported throughout the booking process, and we'll review our procedures to ensure that all fees are clearly communicated upfront.We appreciate your valuable feedback, as it helps us identify areas for improvement and enhance the experience for future guests. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our team directly. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.

6/10 Okay

Rina

Traveled with group
Liked: Cleanliness, staff & service
Rooms could use some updating, but otherwise everything was fine. Very convenient having a hot/cold water dispenser on the floor we stayed on (4th). Huge tv with chromecast. Didn't use the gym facility but was charged a fee when we checked in. Great location. Wouldn't mind staying here again. If you're not particular and just need a basic room to sleep in, I'd recommend here.
Stayed 4 nights in Mar 2024
Response from Kiefer Brazier on Apr 5, 2024
Thank you for your valued feedback Rina!

8/10 Good

Stuart

Traveled with partner
Liked: Property conditions & facilities
The rooms being cleaned and beds made every day was lovely.
Stayed 5 nights in Mar 2024
Response from RGP on Apr 4, 2024
We're glad to hear that you appreciated our daily housekeeping service during your stay. Ensuring that our guests have a clean and comfortable environment is one of our top priorities, and we're delighted that this aspect of your experience met your expectations. Should you choose to stay with us again in the future, you can expect the same level of attentive care and cleanliness throughout your stay. Thank you for sharing your positive feedback with us!