Ratings based on 688 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel that I got on short notice.

Posted Mar 16, 2015
It was fine. I was only there overnight, so did not do much exploring.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hilton Head, SC

Nice comfortable hotel with a helpful staff

Posted Jan 10, 2015
It is convenient for us and the rooms are comfortable and clean. They provide a good breakfast with adequate hours. Staff is cheerful and helpful.
Comment from Hotel Management
Jan 15, 2015 by Ingried, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your room, the hot breakfast, and our friendly staff. We look forward to your next stay!
3 out of 5
Recommended
for Everyone
by A verified traveler

Needed a nice overnight stay

Posted Jan 7, 2015
My ten year old son and I stayed there overnight. The Tv was not the best and we found a few amenities in not the best condition; but we made it work. The free breakfast made it worthwhile as I am big on free food lol.
Comment from Hotel Management
Jan 9, 2015 by Ingried, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services and amenities, such as the television sets. However, we are delighted to hear you enjoyed the "Be Our Guest" hot breakfast. We hope you will stay at our hotel again.
3 out of 5
by A verified travelerfrom Ma

Hotel visit

Posted Jan 4, 2015
Staff where excellent but the NON SMOKING floor smelled so bad of cigarettes had to keep windows open with 18 degree Temps outside complained a ND was told to roll a towel at my door.& open windows....... REALLY
Comment from Hotel Management
Jan 6, 2015 by Ingried, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
2 out of 5
Recommended
for Business Travelers
by Kennethfrom brocton ma

my business associates

Posted Dec 24, 2014 on Hotels.com
well yes i would stay there again
Comment from Hotel Management
Jan 22, 2015 by Ashley, Hotel Management
Thank you for your feedback. We are delighted that you enjoyed your stay. We look forward to seeing you again.
5 out of 5
Recommended
for Couples
by Tammyfrom West Virginia

Almost perfect experience

Posted Dec 18, 2014 on Hotels.com
Everything was good except I was awakened at 1030 am to see if I was gone when checkout wasn't untill noon.
Comment from Hotel Management
Feb 28, 2015 by Ingried, Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We will be sure to further the training of our staff to ensure similar situation does not occur. Thank you for taking the time to bring it up to our attention.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Ibadan,Nigeria

It was ok

Posted Dec 4, 2014
Pros: Location
Cons: Staff training
Location: West gate mall
There was a light out during my stay and I want to suggest that the facility require alternative source of energy
Comment from Hotel Management
Jan 10, 2015 by Ingried, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the lighting in your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.
5 out of 5
Recommended
for Families
by GEORGEfrom Brooklyn

Good and convenient

Posted Dec 1, 2014 on Hotels.com
Good
Comment from Hotel Management
Mar 14, 2015 by Ingried, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the convenient location of our hotel. We look forward to your next stay!
4 out of 5
Recommended
for Business Travelers
by Vincentfrom Cincinnati

Great

Posted Nov 30, 2014 on Hotels.com
Great stay. Nice rooms, good variety at breakfast, and nice people.
Comment from Hotel Management
Mar 14, 2015 by Ingried, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our staff, the breakfast selections, and the cleanliness of the rooms. We look forward to your next stay.
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Disappointment

Posted Nov 26, 2014 on Hotels.com
Confusion at check in, had to wait for 45 minutes to get into our room. Then the hotel had no electricity for hours in the morning. When I asked about it, I was told they were ' working on it' but received no apologies. I will not stay here again.
Comment from Hotel Management
Feb 7, 2015 by Ingried, Hotel Management
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. The power went out due to the extreme weather in the area We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.