Find All-inclusive Resorts in Brook Park, OH

Super quiet, reasonable rate, delicious warm cookies upon arrival. Like the old heritage hotel feel and charm. Staff were very friendly. Beds quiet comfortable and clean. Hygienic clean floors and restful colours. Spacious room. However, the breakfast was dismal for hot food, coffee was not to my liking. For $18 buffet flat fee, was not worth it. Dinner on Sunday they were out of most things on the menu, the bar tender was quite jovial and friendly who could see we were disappointed in both availability and quality of food. Room temperature by the time it arrived including the chicken on top of the pasta, we wondered why it took so long when it was undercooked. Lights around the bed didn't work the second of two nights no matter what we did with the switches and the harsh white LED light of the desk lamp was not suitable to light the whole room. Television was great but the channel guide didn't work. Liked the spacious bathroom and distance from sleeping area, and the shower head was powerful, however there was a build up of hair in the tub and sink traps which made for the water to sit before draining - not great when showering to be ankle deep in water draining. Sad to see such minor issues overshadow our visit this time in comparison to a previous visit pre-covid. Parking was very convenient and safe and the location is very central to our trip's purpose of visiting museums and galleries around University Circle.

Easy access to Cleveland Clinic for appointments.

We loved this hotel. The rooms are very spacious, bathrooms are huge and clean, the bed was very comfortable. The restaurant and bar was wonderful, and we really enjoyed having Laura take care of us. I would stay here every night if I could.

The hotel itself was fine. The attached restaurant had a lot to be desired. I don’t know if we caught them at a bad time, but the service was very slow...it took a half hour to get our drinks, 2 hours for food (and was told after an hour they ran out of 1 item we ordered). The manager never came out to apologize but the waitress did apologize on their behalf and did comp a round of drinks.