Ratings based on 66 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2014
Location: The only issue for me was the distance from any restaurant.
The only issue for me was the distance from any restaurant.
Comment from Hotel Management
Jul 22, 2014 by Greg, Hotel Management
Dear Guest, Thank you for writing. We do have some restaurants nearby, but not within walking distance. We have added our own restaurant, the Bistro, hoping this would help offer our guests a convenient dining option. I hope you are enjoying the summer! Sincerely, Greg Fugate General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Jul 8, 2014
Pros: Bed was very comfortable
Location: Very little to do on Brown Deer, was disappointed
A little pricey for the location. Nice hotel, but nothing fancy.
Comment from Hotel Management
Jul 8, 2014 by Greg, Hotel Management
Dear Ken, Thank you for contributing your comments to Expedia. I am glad you enjoyed the hotel overall. There is an area near us with restaurants and bars, as well as two very nice golf courses, and we are only minutes away from Bayshore Town Center. I will make sure our staf f knows to provide this information better next time. I hope you enjoy the rest of your summer! Sincerely, Greg Fugate General Manager
5 out of 5
Recommended
for Everyone
by John from Madison

Nice Place.

Posted May 12, 2014
Pros: Location and ameneties.
Cons: Pool could be a little bigger
Location: Close to most everything on north side of Milwaukee. Also close to quaint town of cedarburg.
Stayed one night while visiting our daughter. Will definitely stay there again. Excellant ameneties. Friendly staff. Location fits our needs well.
Comment from Hotel Management
May 13, 2014 by Greg, Hotel Management
Dear John, Thank you for contributing your comments. I am delighted that you enjoyed your stay with us and we look forward to serving you again. Thank you, Greg Fugate General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Very Nice

Posted Apr 22, 2014 on Hotels.com
All was in order. Pool had a little to much chlorine though.
5 out of 5
Recommended
for Everyone
by natalia

Doing business and relaxing in between in

Posted Mar 31, 2014
A very inviting and relaxing stay, while on a business during the day
Comment from Hotel Management
Apr 1, 2014 by Greg, Hotel Management
Hello, Thank you for contributing your comments. I am thrilled that you enjoyed your stay with us and we hope to see you again. Sincerely, Greg Fugate General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Both ends of the spectrum

Posted Feb 4, 2014
Pros: Ken and Ashley were fantastic! Highly commendable.
Cons: The front office staff who initially helped me - she told me she didn't know if a sofa sleeper was in the room and if not, there was nothing she could
Two staff went above and beyond to get us a room that fit our needs. I even contacted the company about their service. One person, whom I talked to in advance and at the door, was rude and not knowledgable. She gave us a room with no wi fi, had a loud noise when the heat was on and lacked a sofa sleeper (which was requested). In the end there were two staff that righted all that was wrong. It was rated a 4 for their response - two were actually a 5 but I had to balance it with the one who was a negative rating.
Comment from Hotel Management
Aug 9, 2014 by Greg, Hotel Management
Dear Anonymous, Thank you for your comments. I am sorry about the first associate you encountered, but am happy that our other staff performed well for you and your needs. I will make sure to share your comments with them. I hope you have a great weekend! Sincerely, Greg Fugate General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from brown deer wi

Posted Dec 30, 2013
Hotel was nice, but too dated. They need to update ASAP.Was told they were redoing the restaurant. That can be doing later. Do the rooms.
Comment from Hotel Management
Jul 5, 2014 by Greg, Hotel Management
Hello, Thank you for your comments. I am happy that you generally enjoyed your stay. It is true that we will be completleely renovating our restaurant and lobby area soon. I will forward your suggestion to removdel our rooms to our management. We hope to see you again soon. Sincerely, Greg Fugate General Manager
5 out of 5
Recommended
for Families
by Jack from Chicago

Overnight stay for sports event

Posted Oct 27, 2013
Pros: Clean rooms and very friendly staff
Cons: Morning buffet not well managed.
I stayed with my high school age son for a lacrosse tournament. The staff was extremely friendly, even offering to add ice to our cooler from the kitchen instead of us trying to do it from the hall way ice machine. The room was very clean, and we noticed how the heater/air conditioner was NOT loud as is so often the case in this price level hotel. The morning breakfast buffet was the standard, but they seemed short handed on a Sunday morning and ran out of clean plates and silverware and was able to perform almost no busing of the tables. I will write that off to the morning rush of soccer and lacrosse players.
Comment from Hotel Management
May 17, 2014 by Greg, Hotel Management
Dear Jack, Thank you for your nice comments. I am happy you enjoyed your stay. I am sorry about the breakfast and agree we should have done a better job of anticipating the crowds. I appreciate your insight. I hope you are having a great Fall and will come back to see us again. Sincerely, Greg Fugate General Manager
3 out of 5
Recommended
by A verified traveler

Hotel - Good, Neighborhood on the fringe

Posted Oct 8, 2013 on Hotels.com
Great for a place to stay, just know where you are going if you need to head out for something. Areas closer to I-43 are better. neighborhood North & South of here can be if'y and local business's have been suffering due to this. If you are a business traveler for one of the large companies locally, it's a good stay. Just go to Milwaukee for dinner.
Comment from Hotel Management
Jan 11, 2014 by Greg, Hotel Management
Hello, Thank you for writing. There is good news coming to our area of town: a new Walmart and potential for a couple of corporate headquarter relocations to the west of our hotel. I am glad you enjoyed your stay and hope to serve you again. Sincerely, Greg Fugate General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

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Posted Oct 8, 2013
Friendly staff. However, the floor lamp light bulb was hanging from theholder
Comment from Hotel Management
May 17, 2014 by Greg, Hotel Management
Hello, Thank you for completing a comment. I am sorry about the floor lamp and we will make sure to check and assure this has been repaired. I hope you are enjoying the Fall season. Sincerely, Greg Fugate General Manager