Exterior detail

Reviews of Guest Inn San Benito Harlingen

2 out of 5
Guest Inn San Benito Harlingen
2597 W Business 77, San Benito, TX

Reviews

7.4

Good

Rating 10 - Excellent. 167 out of 520 reviews" "
Rating 8 - Good. 153 out of 520 reviews" "
Rating 6 - Okay. 85 out of 520 reviews" "
Rating 4 - Poor. 59 out of 520 reviews" "
Rating 2 - Terrible. 56 out of 520 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Overall good service
Stayed 1 night in Mar 2024

10/10 Excellent

Minerva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a quit place to rest n easy access to work
Stayed 1 night in Mar 2024

2/10 Terrible

Jose

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It dirty and full of stains , got pics of bed bugs and bedbugs bites
Stayed 3 nights in Mar 2024

10/10 Excellent

Minerva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the quietness n easy access to hospital
Stayed 1 night in Mar 2024

10/10 Excellent

Minerva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access tovl town
Stayed 1 night in Mar 2024

6/10 Okay

Angel, Houston

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We had stayed at this property many years ago. We wanted to try it again because we love the size of the beds and it's close to some areas that we visit. However this time we were not very pleased with a few items. No breakfast in the morning, hot water was not available and had to be turned on, and the property seems to not be well kept. We had a good night's sleep but we will most likely not recommend to anyone due to our recent experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Jacklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and peaceful
Stayed 1 night in Mar 2024

4/10 Poor

Lupita

Stayed 1 night in Mar 2024

8/10 Good

Jacklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Minerva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent nice person
Stayed 1 night in Feb 2024

10/10 Excellent

Minerva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024

2/10 Terrible

leon

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This was my worst experience yet. The hotel owner was rude. No help at all, i told him that the room i had reserved had roaches and bedbugs. He denied it and said it was his first time hearing about roaches even after showing proof. The hotel is just Unsanitary in general.
Stayed 1 night in Feb 2024

10/10 Excellent

Minerva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its waa a great placw to relax
Stayed 1 night in Feb 2024

2/10 Terrible

Brianna

Disliked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 1 night in Feb 2024

2/10 Terrible

Scott

Stayed 1 night in Feb 2024

2/10 Terrible

Ken

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Don't stay here! Very dirty! No hot water! TV just turned off!
Stayed 1 night in Feb 2024

4/10 Poor

Irma

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Minerva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Shari

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
Rooms and pool were very dirty!!!! Will not stay here again!
Stayed 5 nights in Jan 2024

10/10 Excellent

Minerva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

2/10 Terrible

Jose E

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Minerva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Cynthia

Liked: Property conditions & facilities
Disliked: Amenities
For spending $100 for a room. Only half roll of toilet paper,not even a plastic cup
Stayed 1 night in Dec 2023

10/10 Excellent

Minerva

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Minerva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to San Benito events
Stayed 1 night in Dec 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service
some items need repair
Stayed 2 nights in Dec 2023

6/10 Okay

Rodolfo

Business traveler, Traveled with partner
Disliked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Norma

Traveled with family
Sheets were dirty restroom was dirty
Stayed 1 night in Dec 2023

2/10 Terrible

Yuri

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dissatisfied
Stayed 1 night in Nov 2023

8/10 Good

Rebecca Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we did not like were the noises at night like some one was banging on iron over and over and then there were noises in our room like someone hitting the walls. I even called in about it to the office. Two women traveling alone and we were concerned. We will stay again because it’s convenient to our visiting place. There was no soap or shampoo in the bathroom dispensers but no big deal we had our own. We had to go get our own towels and Maite bath tissue from front desk but that was also not a big deal. The place was clean and good beds.
Stayed 2 nights in Nov 2023

8/10 Good

ALMA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Bibiana

Disliked: Staff & service, property conditions & facilities
I send an email to have upper management contact me and please don't have the disrespectful rude Juan call. We have not received a call. We lost our key went to front desk to ask for key well it just happen that they could not give us a key because they had registered someone else they should us how our room with our stuff in there was registered under someone else name... Lost shirts-cleaning lady had returned to front desk but were lost.. By order of Mr. Juan because we ask for a quote for the salon and did get it, we are not allowed to stay there anymore... And if we reserve online we will lose our money... That Juan guy threatening to call the police which we said please do ... He was trying to provoke into fighting doing signs with his 👊 fist saying he wanted to fight 😡. And many more things ... Of course we won't be coming back ... Other then this guy the rest of the staff was nice and respectful and helpful We are looking into this with officials
Stayed 2 nights in Oct 2023

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good property for the price. The room was nice. The shower was not great (pressure wise) other than that it’s decent.
Stayed 2 nights in Oct 2023

10/10 Excellent

Bibiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 1 night in Oct 2023

2/10 Terrible

ROLANDO

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Guest Inn has what I require for a one night stay. Great location, close enough to everything but quiet, safe and affordable.
Stayed 1 night in Sep 2023

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Christal

Stayed 1 night in Oct 2023

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff
Stayed 1 night in Sep 2023

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bight
Comfortable bed slepted like a bab.
Stayed 1 night in Sep 2023

10/10 Excellent

Maria M

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Lije tht it was safe and quiet
Stayed 1 night in Sep 2023

4/10 Poor

Juan

Disliked: Staff & service, property conditions & facilities
Hello , To whomever it may concern I honestly don't have much complaint about the premises the room was okay it wasn't bad it wasn't the best but as I said it was okay. You know one of the things that makes any experience whichever it is that makes it a perfect stay or a perfect experience is always customer service. The person in charge at the reception desk I honestly feel has no experience with customer service I think I did a very good job by not lashing out at him the person up front by the name of Juan Wisconsin trying to educate me on how the hotel industry work and operated. I tried multiple times telling him I did not really care how that worked it wasn't none of my concern all I wanted was a room. He constantly would come back with smart remarks about how the industry worked and that how he was very experienced in the hotel industry and that where he worked and other places he worked I told him I didn't want to find out that was not my business all I wanted to do was to stay in the room and be left alone that's all I wanted it got to the point where he kept trying to inform me how the hotel industry worked and I told him stop I don't want to find out I don't care about it it was none of my business where he worked what he did all I want him to do was to charge me give me a receipt and let me go about my way he ended up telling me that he was informing me so that I wouldn't have these problems at other hotels and I told him that's none of my concern it's none of my b
Stayed 2 nights in Sep 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service
A great value, location, convenient to restaurants, hospitals and shopping.
Stayed 1 night in Sep 2023

10/10 Excellent

Preston

Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and was unique
Stayed 2 nights in Sep 2023

4/10 Poor

charles

Disliked: Property conditions & facilities
Wish it was a better stay
Tv remote didn’t work l asked for another and that didn’t work also asked for two more pillows and didn’t get it the refrigerator was not working properly so l couldn’t save anything in it
Stayed 2 nights in Sep 2023

6/10 Okay

Rebecca

Stayed 3 nights in Aug 2023

2/10 Terrible

Jorge

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023