All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rooms are updated and are clean. Breakfast is very good with a variety of options. Staff is very friendly and helpful.
David
Stayed 5 nights in Mar 2024
Response from -LB on Apr 7, 2024
Thank you for staying with us. We are pleased you enjoyed our services and accommodations during your stay.
6/10 Okay
Shae
Business traveler, Traveled with partner
Mar 14, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
It was quiet. The shower was old, uneven, and a had a little mold.
Shae
Stayed 2 nights in Mar 2024
Response from -LB on Mar 15, 2024
Thank you for staying with us. We apologize for any inconvenience you may have encountered during your stay. We will get with the correct department to solve the issue. We hope you can visit us again in the future to provide you with a much better experience.
It was clean and breakfast was good. Friendly staff. I will stay again.
Elizabeth
Stayed 1 night in Feb 2024
Response from -LB on Mar 6, 2024
Thank you for staying with us. W are pleased you enjoyed our services and accommodations during your stay.
10/10 Excellent
Joyce
Traveled with family
Mar 4, 2024
Liked: Cleanliness, staff & service, amenities
It was a really great place to stay. The only thing that was going on was they were upgrading and doing a lot of construction, but they were very quiet about it so it really didn’t get in the way.
Joyce
Stayed 4 nights in Feb 2024
Response from -LB on Mar 5, 2024
Thank you for staying with us. We are pleased you enjoyed our services and accommodations during your stay.
Such a beautiful hotel. We stayed only one night but we really enjoyed our stay. Rooms are modern, new and spacious. Beautifully done bathroom and little kitchenette, sofa, two tvs, comfortable beds, amazing!
Breakfast was delicious and there were lot of options to choose from.
Eliška
Stayed 1 night in Jan 2024
Response from -LB on Jan 13, 2024
Thank you for staying with us. We are please you enjoyed our services and accommodations during your stay. We hope you can visit us again soon.
6/10 Okay
Muneca
Jan 12, 2024
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not the cleanest
There were roaches. I saw a big one crawling across the floor inside the entryway and I thought, well maybe it came from outside, but then I saw a medium sized one in my room. I am typically a clean person and I don’t leave trash or food laying around so I wanted to know why there was a roach in my room, and when I moved the small sofa sleeper, I saw there was trash and old french fries under it, which means they don’t move it to vacuum underneath it.
Muneca
Stayed 1 night in Jan 2024
Response from -LB on Jan 12, 2024
Thank you for staying with us. We apologize for the incident regarding the uncleanliness of the room. We will definitely get with the correct departments to resolve the issue and make sure that the cleanliness of the our rooms are up to standards. We hope you can give us another opportunity in the future to provide a much more satisfying experience.
It was much better this time around than my previous one. The front desk lady put me on the 3rd floor such that the remodeling noise from the first floor was pretty much a nonissue.
Isidoro
Stayed 3 nights in Dec 2023
Response from -LB on Jan 9, 2024
Thank you for staying with us. We are glad you enjoyed our services and accommodations during your stay, this time around. We hope you can visit us again soon.
Excellent service, room is clean and spacious overall. I definitely we stay again!
Isabel
Stayed 1 night in Nov 2023
Response from -LB on Nov 3, 2023
Thank you for the awesome rating. It is always a pleasure to offer great customer service and accommodations to our guests. Hope to see you soon.
10/10 Excellent
Artemio
Nov 1, 2023
Artemio
Stayed 2 nights in Oct 2023
Response from -LB on Nov 21, 2023
Thank you for the awesome rating!
10/10 Excellent
Phillip
Oct 26, 2023
Nice place
Phillip
Stayed 1 night in Oct 2023
Response from -LB on Nov 3, 2023
Thank you for the awesome rating!
10/10 Excellent
Melody
Oct 16, 2023
Melody
Stayed 2 nights in Oct 2023
Response from -LB on Oct 18, 2023
Thank you for the awesome rating!
2/10 Terrible
James
Sep 28, 2023
James
Stayed 1 night in Sep 2023
Response from -LB on Oct 24, 2023
Thank you for staying. We apologize for any issues you may have encountered during your stay, based on your rating. It is always our priority to offer great customer service and accommodations to all of our guest.
Some issues but I'd like to start positive. I travel to Harlingen multiple times a month for work. I only recently decided to start using my Expedia account for reservations and almost always I will check-in after midnight as i never know if work will be keeping over. Some places I've stayed refuse an hour late check out even when i finally check in at 5am, they want me out at 11am.
This was my first stay at Best Western Casa Villa Suites and automatically I was told i can have a late checkout. I've been wanting to stay here and finally was able to, maybe next time I'll be able to have breakfast.
It was around 4am or 5am check in was quick as the gentleman understood i only have a few hours before going back to work, i just needed a shower and a little rest.
ROOM 111. Not the attendants fault but the key card didn't work. Another key card was made and no luck, I've worked card reader locks and it just no power, a routine scheduled maintenance issue. Confirmed when a master card was used. Was issued another room. ROOM 114 was opened. Great room, larger room than most places. Straight to the shower. Tub faucet great pressure temp was quick and good. Diverter control didn't work to flow water overhead. No time to waste quick rinse sitting in tub then a snack and 3 hours sleep. Minor issues will not stop me from coming back, i hope to spend more time relaxing at Best Western Casa Villa Suites.
Josh
Response from -LB on Nov 3, 2023
Thank you for staying with us. We are glad you enjoyed our services and accommodations during your first time stay. Though with some minor trouble, but nothing we can't fix. We hope you can visit us in the future. It is always a pleasure to provide great customer service to all of our guests.
6/10 Okay
Joy
Sep 10, 2023
Liked: Staff & service
It was ok
Joy
Stayed 3 nights in Sep 2023
Response from -LB on Sep 12, 2023
Thank you for staying with us. We appreciate your rating.
Thank you for the awesome rating. We hope you can visit us again!
8/10 Good
Sergio
Business traveler, Traveled with partner
Aug 30, 2023
Liked: Cleanliness, amenities
Property was ok but under construction. What I noticed was a very bad attitude of lady working in breakfast area.
Sergio
Stayed 1 night in Aug 2023
Response from -LB on Sep 12, 2023
Thank you staying with us. We apologize for the bad attitude experience you may have received from our staff member. It is our priority to always offer great customer service to all of our guests. This will be reviewed and brought up to attention, to prevent from happening again. We hope you can visit us again soon to offer a much more satisfied experience. thank you!
8/10 Good
Sean
Aug 28, 2023
Liked: Staff & service
Sean
Stayed 1 night in Aug 2023
Response from -LB on Aug 31, 2023
Thank you for the great rating! Hope to see you soon!
Breakfast was picked up 10 min before time that was stipulated
timothy
Stayed 1 night in Aug 2023
Response from -LB on Aug 29, 2023
Thank you for staying with us. We apologize for that inconvenience you encountered. It has been brought up to attention to prevent future incidents from happening. We hope you can visit us again soon. Thank you!
Thank you for staying with us. We appreciate the awesome rating. Thank you!
8/10 Good
Leonard, corpus christi
Aug 12, 2023
Liked: Amenities
Toilet kept plugging up.
Leonard
Stayed 1 night in Aug 2023
Response from -LB on Aug 15, 2023
Thank you for staying with us. We appreciate you taking the time in rating us based on your experience. We apologize for the inconvenience you may have encountered during your stay. We will have taken action to prevent from future incidents from happening. We hope you can visit us again soon to offer an exceptional experience. Thank you!
8/10 Good
Karla
Traveled with family
Aug 7, 2023
Liked: Cleanliness, staff & service, room comfort
Fair
Our room was great, we stayed in one of the oversized rooms since we had 2 teenaged kids, however they were remodeling and there was no getting rest in the middle of the day. Also my daughter had 3 bites on her the morning we left. The sevice was very good as we arrived just before midnight and the lady at the front desk checked us right in and got us into our room quickly.
Karla
Stayed 4 nights in Jul 2023
Response from LB on Aug 12, 2023
Thank you for staying with us . We are glad you enjoyed our services and accommodations during your stay. We are sorry to read you encountered some inconveniences during your stay. We will review and find a solution to prevent future incidents from happening. We hope you can visit us again in the future. Thank you.
10/10 Excellent
Patricia
Jul 29, 2023
Patricia
Stayed 1 night in Jul 2023
Response from LB on Aug 29, 2023
Thank you for the awesome rating!
6/10 Okay
STUART
Jul 23, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
needs an update
STUART
Stayed 1 night in Jul 2023
Response from LB on Jul 25, 2023
We apologize for any inconvenience you may have encountered during your stay based on your rating.
Thank you for the awesome rating. We will contact the correct department to resolve issue regarding tub, to prevent any accidents from happening, thank you for letting us know.
I went to check in and the lady, Angie, was extremely rude from the beginning. She ran my card and said it was declined and then attempted to run both of my sisters cards and said they were declined as well. We all had PLENTY of money in our accounts and kept telling her it had to be her system and to call someone, a manager or something. She kept saying there was no one she could call and then finally called who she said was the boss, Andrew, and he did absolutely nothing and said nothing was wrong and didn’t even attempt to solve the issue. I just said to cancel our reservation, walked out the door and walked next door to Candlewood suites and booked a room for two nights. My card went through first time. I’ll never attempt to stay at the Best Western again!!
Verified traveler
Stayed 1 night in Jun 2023
Response from -LB on Jun 23, 2023
Thank you for your review, and letting us know the issue you encountered during your attempt to check in at our property. There could have been a glitch on our system during the attempt of doing the charges, or an issue with the credit cards provided.at check in. Sometimes banks have preset daily spending limit. Our property did not have any issues throughout that day with any other charges. We apologize if this may have caused you an inconvenience.
Prop smells& feels like a 1star motel. Very disappointed from a yr ago. Booked a king room ended in a queen,roaches,short towel supply,ran out Kleenex,shower drip,furniture &carpet had holes & stains,sofa extremely lumpy,looking for front office help,no pen¬epad in room,musty room smell.
Apolonia
Stayed 1 night in Jun 2023
Response from -LB on Jun 16, 2023
Thank you for staying with . We apologize for any inconveniences you may have encountered during your stay. It is always our priority to provide up standard services to our guests. the correct departments have taken action, and review all issues to resolve and prevent future incidents from happening. We hope you can give us an opportunity in the future to provide a much more satisfying experience.
6/10 Okay
Isidoro
Jun 13, 2023
Liked: Staff & service
It was nice to be in the valley. I didn't realize a good part of the second floor of the hotel was being updated. I started hearing banging sounds. The front desk clerk said it was ending in half hour which it did, however, that night around midnight it was back and it went all night. Unless you're a heavy sleeper, you better bring some 33 decibel ranked ear plugs to drown out the noise. Also, my room showed considerable wear, the lights switches are in odd locations and had no tv guide literature. On the upside, the tv channel options were great!
Isidoro
Stayed 3 nights in Jun 2023
Response from -LB on Jun 14, 2023
Thank you for staying with us. We apologize for any inconveniences you may have encountered during your stay. We are currently under renovation at our property. We have located signs along the the property as well as in the rooms regarding renovation, which is only done during the day. There is no work being done over night. It is always our main priority to offer the best room accommodations to our guests. We are sorry to read, your experience was up to standards. We hope you can visit us in the future to be able to provide you with a much more satisfying experience.
8/10 Good
Lidia
Jun 12, 2023
Liked: Staff & service
Lidia
Stayed 1 night in Jun 2023
Response from -LB on Jun 16, 2023
Thank you for the great rating.
10/10 Excellent
Eric
Business traveler
May 24, 2023
Liked: Property conditions & facilities
good value, friendly staff, near restaurants. Being renovated.
Eric
Stayed 1 night in May 2023
Response from LB on May 25, 2023
Thank you for staying with us. We are please you enjoyed our services and accommodations during your stay.