“Harlingen's Best Hotel”

It met our expectations. Great!!

“great place to stay”

this hotel is just great good service very friendly staff and very clean i will stay again in this hotel !!!!!!

“great place to stay”

this hotel is just great good service very friendly staff and very clean i will stay again in this hotel !!!!!!

“great”

Nice hotel, off the highway far enough so no traffic noise, large rooms and comfy bed

“Where are the towels ... and how come the coffee maker doesn't work?”

This is one of the more expensive "mid-range" properties in the Valley. So how come there was only one bath towel? How come the last guest's wake-up call was still in the system (fortunately I was awake when the unexpected phone call came at 6:30 a.m.). How come the coffee maker and microwave didn't work (housekeeping could check that the circuit breakers haven't been tripped)? How come the batteries in the t.v. clicker were too old for the device to work? Niggling stuff like this takes the edge off an otherwise nice stay. On the other hand, the staff tip to eat at Los Asadas restaurant in Harlingen was spectacularly right-on.

“A very good Hotel”

Maybe you can put another pillow on the beds. The pillows are a little higher.

“OK hotel in a good location”

We picked this hotel mainly for the location and rates, guided by previous reviews. The main complaint we had was the stinginess of the room amenities provided -- when liquids are restricted in carry-on luggage, it's nice to know that a hotel has shampoo and lotion. The shampoo here was in a tear-open package which was nearly impossible to open (scissors would have helped but we couldn't carry them either) and there was no lotion. We also had only one face towel, although there were two of all others. We got an additional towel from housekeeping but it was gone the next day and not replaced. The bed was comfortable, the room spacious and the lobby attractive. The breakfast was ample (although the eggs were inedible). The room AC did not work well enough for me in a relatively humid climate. The free wi-fi worked well.

“Could be better...”

This hotel has tremendous potential! It's front desk staff, however, leave much to be desired. With the exception of two ladies, the others are very unfriendly and have no interest whatsoever in solving any problem that might arise in the hotel (internet, for example.) I have stayed at this hotel a couple of times due to the excellent rate obtained through Expedia - and will continue to stay here if the price is right. It would be so much nicer, however, if the people working at the hotel were friendly and willing to hussle in order to make my stay an enjoyable experience.