Ratings based on 215 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Houston, TX

1 huge problem

Posted Aug 4, 2014
Our stay at the Country Inn was unpleasant due to the desk lady up front. Her attitude from the get go was unfriendly. She gave us our access cards to the hotel and to our surprise it was an occupied room. She insisted it was empty, but the luggage, messy beds, and lights on were enough evidence to declare otherwise. She ended up giving us a new room without apologizing. In the middle of the night, she called to tell us that she gave us the wrong room. Are you kidding me?!? She made the mistake since our arrival and now expected us to move rooms in the middle of the night. On top of all that, she changed our access cards and told me I was wrong when I told her the room i was staying in. Never staying there again.
Comment from Hotel Management
Aug 9, 2014 by Noel, Hotel Management
I am so sorry to hear of your experience with us. I have spoken to the person that was on duty that evening and have taken the appropriate actions.Our goal is to exceed our guests expectations, not to disappoint. I will be taking care of your stay and I truly hope that you will consider staying with us again during your next visit to our area. Tony Silvestro, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

My Stay

Posted Jul 20, 2014
Very nice hotel!!...Clean and comfortable. Bed is soft and pillows are to die for!! Will stay here again.
Comment from Hotel Management
Aug 8, 2014 by Noel, Hotel Management
Thank you for your kind words. We do strive to make all of our guets feel comfortable during their stay.
2 out of 5
by A verified traveler from Fort Worth, Texas

Will never stay here again

Posted Jul 20, 2014
After checking in, we went to the room. It did not feel clean and things that should have been cleaned were not. We pulled covers back to the bed to discover hair and crumbs in the bed. We asked to switch rooms. The second room was occupied by someone else and the third room the lights in back half of suite would not come on. We were finally moved to the 3rd floor and was able to put the family.to bed. It was very frustrating at 1030 at.night having to run around the hotel trying to find a room because we have 2 kids under the age of 3. I will say the girl at the front desk was very nice in getting us switched but I feel like the rooms did not make up for it. We stayed the next night at another hotel that was fabulous and was the same price per night.
Comment from Hotel Management
Jul 28, 2014 by Ashley, Hotel Management
We are so sorry to hear that your stay did not turn out how we would have hoped! We can certainly understand your frustration, and we will absolutely make sure to forward these comments to the management at the Harlingen location so we can be better prepared next time. We hope to have you back in the future so we can have another chance to show you how much your business means to us!
2 out of 5
by A verified traveler

One Night Stay During After a Long Drive

Posted Jul 1, 2014
Pros: I liked the price - it was inexpensive. Maybe that was my problem - I had too high of expectations for the price range!
Cons: Cleanliness. The room wasn't filthy, but it wasn't clean either. When I got out of the shower and grabbed a towel, someone else's hair fell out!
I booked this hotel 6 months in advance as a place to rest our heads during a long travel. We were traveling with 2 adults and our teenage son. We arrived at 11pm and noticed half of the lights on the sign out front were out - I see this was a sign of what was to come. We requested to have 2 queen beds, but upon arrival we were given a room with only a king size bed and told "it had been happening all day and they don't know why the system is doing this." The room wasn't very clean. There was rust around the faucets and hair in the bath tub and on the counter. You can tell they tried to remodel this place, but the follow through wasn't very good. The breakfast was equally disappointing. We were not very pleased with the cleanliness or amenities offered at this hotel. We would not stay here again.
Comment from Hotel Management
Jul 6, 2014 by Noel, Hotel Management
Dear Guest, On behalf of our entire staff here at Country Inns & Suites in Harlingen, TX, I apologize for the inconveniences you experienced while staying with us. The last thing we want is to have any of our guests to have a bad experience while staying at our hotel. I have addressed the issues with the owner and my management team to ensure a similar situation will not occur again. Please keep us in mind when your travels bring you back to the area; we would really like to redeem ourselves and show you that we can offer you quality service with our quality rooms. Sincerely, Noel
2 out of 5
by A verified traveler from boston

Musty

Posted Jun 25, 2014
Pros: The staff
Cons: The pool
Location: That was fine
The room was musty. The bathroom had no railings and the toilet was very low. The pool was dirty and the pool tile crumbling. The staff were polite and nice. I did like the dining room open at 6. A couple of the exercise equipment machines did not work. We did not spend much time there, but I expected more.
2 out of 5
by A verified traveler

Aged

Posted May 31, 2014
Hotel staff accommodating. Upon arrival a swift check in. Arriving in my room, the toilet would not flush properly. Staff moved me to another room, this one larger. That was a nice surprise. The breakfast lady was busy and spoke to me. Staff gets an "A" from me. Recommendations for the property: 1. Replace the furniture inside the rooms. The sitting chairs were incredibly worn, making them look dirty. 2. Renovate the rooms. Walls, corners, baseboards, and windows. My window you could not see out of, as the pane seal was blown and moisture was in between. 3. Carpet needs replaced badly. 4. Better shower heads. Many hotels are going to a 3" giving a more pleasurable shower. 5. Hot items on the breakfast bar were not good. I would recommend only offering a continental breakfast if this is the offering. Oatmeal was a good touch. I would recommend sausage gravy and biscuits with scrambled eggs. Sausage gravy holds up well in chaffing dishes.
Comment from Hotel Management
Jun 6, 2014 by Noel, Hotel Management
I sincerely apologize about these issues that you experienced at the hotel during your last stay. I will discuss these issues with our maintenance and management staff to ensure we act upon these issues in the right manner. All of us here would like to thank you for this valuable feedback and we hope that you will consider us on a future stay on your next trip to Harlingen. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a good area

Posted May 29, 2014
The hotel was in a nice area the people working were very friendly and helpful and the pool and hottub were clean and nice
4 out of 5
Recommended
for Everyone
by Denise from San Antonio, Texas

Better than most other hotels in the area.

Posted May 26, 2014
Pros: Bed was quite comfortable and it was very quiet and clean.
Cons: A/C in room could work better and the refrigerator needs to be fixed as it was constantly leaking water.
Location: Centrally located to South Padre Island (about 40 minutes or less) and McAllen/Edinburgh areas (about 45 minutes)
Front staff were quite pleasant. The hotel room was quite clean. The bathroom and tub area were a little worn down. The refrigerator was constantly leaking water. Bed was quite comfortable. The hotel gives you an HBO guide, but HBO and other movie channels such as Showtime not available. Air conditioner did not work that great as it kept the room a little humid. The breakfast was quite surprising good and the staff person in the breakfast room was super sweet.
3 out of 5
Recommended
by Moongypsy from Harlingen

It was ok

Posted May 18, 2014 on Hotels.com
Rooms not super clean ..bathroom floors dirty. Mold around toilet at floor...staff very nice...bed too close to wall for ease getting out of bed.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 16, 2014 on Hotels.com
The bed was very comfortable. Enjoyed breakfast but would prefer a little more fresh fruit.