In-room safe, desk, iron/ironing board, free cribs/infant beds
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Reviews of Hampton Inn & Suites Brownsville

2.5 out of 5
Hampton Inn & Suites Brownsville
3000 N Expressway, Brownsville, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 930 reviews" "
Rating 8 - Good. 255 out of 930 reviews" "
Rating 6 - Okay. 64 out of 930 reviews" "
Rating 4 - Poor. 33 out of 930 reviews" "
Rating 2 - Terrible. 34 out of 930 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Victor

Business traveler, Traveled with family
Arrived to my room and there was a huge roach on the bed !!
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

jane

Business traveler
Liked: Property conditions & facilities
quiet and comfortable
Stayed 5 nights in Mar 2024

8/10 Good

Rene, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Joann

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Shanna

Stayed 2 nights in Dec 2023

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall
Overall was good. Nice and clean. Friendly service. Not a fan of pet friendly dogs barking all night.
Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Stayed 1 night in Dec 2023

6/10 Okay

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from FD on Nov 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicole

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised. Great place to stay while in town. Great breakfast. We will stay here againz
Stayed 1 night in Nov 2023
Response from FD on Nov 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

CHASSIDY

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from FD on Sep 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Just make sure if you request room service that it gets done. The employee Jackie failed to do so and did not like the fact we had to sleep in day old covers.
Stayed 3 nights in Sep 2023
Response from FD on Nov 29, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Perla, KATY

Stayed 2 nights in Sep 2023
Response from FD on Sep 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the breakfast, room was clean..
Stayed 2 nights in Aug 2023
Response from FD on Sep 1, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Meghan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Bed was not comfortable, but room was very clean and check in was prompt
Stayed 1 night in Aug 2023
Response from FD on Sep 6, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

Hiram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the cleanliness of the place and our room. Great channels/HBO movies and so many to choose from for free. Nice 46” tv. My daughter and all of us love the breakfast lots of variety. I wish they had a hot tub but the swimming pool is a good size. Overall we enjoyed our stay. The staff was very helpful and courteous. The hotel is great and close to everything. We’ll be back next time.
Stayed 3 nights in Aug 2023
Response from FD on Sep 1, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
Loud guests in the hall
Response from FD on Sep 6, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

Monica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from FD on Sep 1, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gailin

Stayed 1 night in Jul 2023
Response from FD on Sep 1, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Demetrio

Stayed 2 nights in Jul 2023
Response from FD on Sep 1, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

jose Miguel

Traveled with family
👍
Stayed 1 night in Jul 2023
Response from FD on Sep 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from FD on Sep 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023
Response from FD on Sep 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Abby

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people and like the quiet zone easy parking
Stayed 1 night in Jun 2023
Response from FD on Sep 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, convenient
Stayed 2 nights in Jun 2023
Response from FD on Sep 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Balerio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Excellent customer service. Booked room without refrigerator but staff provided one.
Stayed 1 night in Jun 2023
Response from FD on Sep 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gladis

Stayed 1 night in Jun 2023
Response from FD on Sep 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nadia

Stayed 1 night in Jun 2023

6/10 Okay

roberto

Liked: Cleanliness, property conditions & facilities, room comfort
Upon arrival, the front desk associate was very courteous, smiling, very respectful and educated. The next day I called the front desk from the hotel room to let them know that one of the shower doors became unhinged and it was at no fault of ours. We just wanted to report it and Jacqueline the front desk associate was very rude disrespectful and had a very bad attitude. She was very unpleasant and did not fix the problem . We were going to swim in the pool later on, and I asked for some towels and Jacqueline, who had a very sour face look. She stated that there weren’t any towels with a bad attitude and very sassy and disrespectful and said that we would have to wait at least an hour for some towels to be ready. We waited over two hours, and the towels were never ready. My wife then approached the front desk to ask for two small washcloths. Jacqueline again was very rude and disrespectful and stated oh were y’all the same ones that asked for the towels for the pool and we said we didn’t have any and I said yes, but we did not receive them and we no longer need them as we are dry, but we do need some washcloths please . A supervisor by the name of Rosario was also present. She was very nice and respectful, but Jacqueline was rude, raised her voice stating that oh well that I needed to understand that when they didn’t have towels then oh well, I needed to get over it and I stated that I did not have to put with her ugly facial expressions. My wife asked her for her manager.
Stayed 2 nights in Jun 2023

2/10 Terrible

Shaundra

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and tons of bugs, we refused to stay there and left
Stayed 2 nights in May 2023
Response from FD on Sep 6, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

8/10 Good

ABRIL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the desk were very friendly and the area was clean.
Stayed 2 nights in Apr 2023
Response from FD on Apr 26, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

BLANCA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación y excelente servicio e instalaciones
Stayed 3 nights in Apr 2023
Response from FD on Apr 26, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities
Service good breakfast
Stayed 1 night in Apr 2023
Response from FD on Apr 26, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lizbeth selene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from FD on Apr 26, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wendy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from FD on Apr 26, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Herlinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Bed comfortable, clean room , restroom spacious
Stayed 1 night in Jan 2023
Response from fd on Feb 3, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gwen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little noisy with the music from the restaurant next door. But otherwise a great place!
Stayed 1 night in Jan 2023
Response from fd on Feb 3, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from FD on Jan 9, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ludivina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The mattress was kind old …not comfortable.
Stayed 3 nights in Nov 2022
Response from fd on Dec 29, 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had roaches in my room. I took pictures and showed front desk. Manager wasn’t on duty. They did absolutely nothing. Will never stay again
Stayed 2 nights in Oct 2022
Response from fd on Dec 29, 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Jesus

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome… the staff at front desk… the rooms… the place everything
Stayed 1 night in Sep 2022
Response from fd on Dec 29, 2022
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Mary

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible stay
It was not amazing, when we first came in ,noticed no wash cloth no hand towels, 2 large bath towels. One small soap that you can not open unless you are cutting with a knife. We have been there many times but this time it was the worst. First of all there is a cantina across from the hotel with music going on for 24 hours. No sleep unable to relax , very tired leaving from there. Informed the front desk of all the issues . She said you could of called and we have the right to stop the music.
Stayed 2 nights in Sep 2022
Response from fd on Dec 29, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from fd on Dec 29, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Aug 2022
Response from fd on Dec 29, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel..the staff is wonderful, easy access to most restaurants. Walking distance to Shopping area. The mall is only 2 minutes away. We did not see the pool area. Everything else is great! Highly recommend and a fair price.
Stayed 4 nights in Jul 2022
Response from fd on Dec 29, 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Gabriela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alvaro the person (ALVARO) when I arrive at the hotel it was very rude After all everything was good
Stayed 3 nights in Jul 2022
Response from fd on Feb 3, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Elmer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jul 2022
Response from fd on Dec 29, 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

rocio

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2022
Response from fd on Dec 29, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Pete

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from FD on Jun 23, 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldnt take a bath no water
Stayed 1 night in May 2022
Response from FD on Jun 23, 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.