Ratings based on 105 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler
Holiday Inn Express --- NEVER AGAIN!Posted Apr 2, 2014
When I made the reservation, I was not notified that the hotel was >under major renovations. I was welcomed by a hot lobby/hallway; major tile >dust; and the noise of air compressors and construction equipment. When I >inquired about the "advertised ammenties" such as the complimentary >breakfast and the workout facilities, I was told that the workout >facilities and the dining room were closed for renovations. Let me make >this clear, the whole first floor and half of the second were a >construction mess. When I asked about a "comp" of some kind, I was told >that the room had already been discounted $19 dollars...WOW!!! With such >major renovations, the hotel should have been CLOSED. Never again...Holiday >Inn Express!!!
Jan 8, 2014
Thank you for taking the time to describe your experience. We are sorry the renovation was an uncomfortable experience. We are doing the best we can advertising the renovation on various online platforms as well as on property by only having the crew work during business hours. We should be done with the renovation by June of this year. Once again, we are sorry for the inconvenience and hope you can give us another try later this year.
for Everyoneby A verified traveler
Excellent Hotel!Posted Apr 1, 2014
We were more than satisfied with our experience. We had made a mistake and booked a smoking room and the staff cheerfully changed our reservation. The room was large, clean and all that we needed for our stay. The breakfast was considerably larger and better than we would normally expect for a hotel free breakfast. Overall we were very satisfied.
Jan 7, 2014
Thanks for your feedback! We are pleased to know we were able to accomodate your needs at the last minute. Our staff works hard to deliver excellent service, so we are excited to know we succeeded. Thanks again!
for Familiesby A verified traveler
Nice hotel next to a RiverPosted Mar 17, 2014
Pros: The location as its close to everything like restaurants, groceries and mall .
Cons: Decor - though the hotel is doing some renovation already
Location: Nice restaurants, Sun Rise Mall, HEB , Starbucks etc.,, Schlitterbahn is like 45 mins away but its not a bad drive filled with traffic or anything
We stayed there for 2 nights. At the time of check in we asked is there a possibility to have 2 queen beds instead of 1 king bed as we were on family vacation with young kids. First the manager who was helping us with our check in , said it might not be possible due to busy spring break season. But then he checked and gave us the room per request. Surprisingly that room window was facing the river which is way much better than facing another building / wall. The front staffs ( one of the lady was not friendly at all ) but others were very polite and helpful when needed.
Jan 20, 2014
Thank you for taking the time to give us your feedback! We are glad to know we were able to accomodate your request given the busy season. It is nice to know you enjoyed your stay and our staff. We are very excited about our renovation and look forward to showing it off to you next time you are in town. Thanks again!
for Everyoneby Customer
Joe at front desk NicePosted Mar 5, 2014
The front desk staff Joe G. Was very nice and helpful.
Jan 6, 2014
Thanks so much for your feedback about Joe! He is a great team member who is always welcoming of our guests. We are glad he met your expectations and will pass on the comment regarding his customer service. Thanks again!
for Everyoneby A verified traveler
Great Staff makes a big differencePosted Feb 19, 2014
The hotel is a bit old BUT it's very clean, the staff is very very nice. The hotel is getting updated now. It didn't interfere at all with comfort. I travel a lot for business. The most important is the cleanliness and staff. I'll take that over fancy any day.
for Personal Eventby LV from Texas
I would stay againPosted Jan 6, 2014 on Hotels.com
I was very pleased with the hotel receptionist, he was very friendly and attended me and my friend with noticeable ease. The room itself was cozy, peaceful, and the bed was comfortable. All in all, even though it would seem there is nothing particularly "special", I was surprisingly comforted, and would definitely recommend.
Jan 15, 2014
Thank you for your kind words! We are glad our receptionist made you feel at ease. We are glad our dedication to great customer service has paid off. We look forward to being of service next time you are in town. Thanks again!
for Everyoneby Larry from Rochester, MN
Respite from Minnesota coldPosted Jan 4, 2014
Pros: The morning breakfast was good, and the room was neat and clean.
Location: I was primarily here to do some birding at the local refuges and birding sites. It was great birding, but the muddy trails from rain were messy.
I came for respite from Minn cold, but it mostly rained. Still the temps were in the 50's and 60's, so better than home. The room and grounds were neat and clean, and the bed was comfortable. I mostly came here to bird, and the refuges and birding sites were good, although the trails were muddy with the rain.
for Business Travelersby A verified traveler
Great StayPosted Dec 24, 2013 on Hotels.com
Everything was great
Jan 1, 2014
Thanks for your compliment! We work hard to deliver excellent customer service, so we are pleased we succeeded in making your stay great. Please keep us in mind next time you are in town. Thanks again!
Recommendedby A verified traveler
Posted Dec 19, 2013 on Hotels.com
Very nice room.
Jan 1, 2014
Thank you for the compliment! We are pleased about your rating and hope to be of service once more. Thanks again!
for Everyoneby deb from South Texas
very nice hotel - well worth $85 we paidPosted Dec 7, 2013
Pros: Very nice - has luxurious feel
Cons: very small maintenance issues is corner of the bathroom floor we were in - not a big problem at all.
Location: Near lots of restaurants and shopping. Safe area - felt safe out by myself. Was only about 6 mins to downtown. Easy on and off the interstate.
very nice hotel. Public and private rooms very nice for price. Looks to be new build - and new rooms. comfortable bed - came with micro, ridge and very small sink. Had small table and two chairs to eat at - was very nice. I could stay here for a couple day/weeks stay easily. Had desk as well - and easy chair with ottoman. Did not use wireless - but is free and secure. Password given to you at check-in. Flat screen TV - Bathroom was very nice - tub area had WIDE ledge on side to sit on/place items on. Room window had great view out window of small lake with palm trees. Hotel does not exactly sit on main street, is tucked in behind some restaurant. Sign on street is actually AFTER the hotel, so look for sign at front of hotel entrance and turn early. Online price was like $160 -- paid $85 - was good price for the $85. Plenty of hot water, did hear some pipe sounds - but not bad. Exercise room nice on 2nd floor. Did not check out pool. Staff nice, luggage carts right inside front door made checking in/out easy. Free parking.