Ratings based on 188 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified travelerfrom Brownsville, Tx
Overall DisappointedPosted May 11, 2015
Pros: Location...convenient and easy to get to!
Cons: Pool Maintenance, Web Site and Pics, Breakfast, Pool Towels, Pool Furniture, Get actual King Size Beds that batch the widths of the back boards!
We get there on Friday around 4pm and take the kids to what I thought should have been a clean pool knowing the weekend was here and their pools was filthy! My Wife and I spent approx. 30 minutes trying to clean it with out any pool supplies! Pool furniture was old and torn... not very comfortable! Pool towels were gym towels...extremely small and very rough to the touch! Room was ok, but small king size bed (76"x72") was very un-comfortable. The sleeper sofa was also uncomfortable for my kids. The site stated that the hotel had rolling beds and I tried calling the front desk, but the phone was not functional so I used my cell phone so they got it working, but they informed me that they did not have any rolling beds. I asked how this room was supposed to sleep 5 adults as advertised and they said that the King Size bed was supposed to sleep 3 adults!!! WOW! Consequently we made a make shift bed with the chair and ottoman! Following day they didn't come clean room until I called at 2pm! Kitchenette area was small and not very Suite Like. We will probably go to Stay bridge Suites next time. My wife and I were truly disappointed in the stay especially with the pics listed on the site... just looked more appealing than it really was. Breakfast was horrible as well... poor selection on menu and poor service. Very few people there and we had to wait for scrambled eggs, tortillas, or just service! Not what we expected for breakfast! Very disappointed as well! Sorry!
for Everyoneby A verified traveler
Great hotelPosted Apr 5, 2015
The suite is very comfortable, has full kitchen great room space and near lot of restaurants
for Familiesby A verified travelerfrom Houston, TX
Hotel location was convenient.Posted Mar 16, 2015
Pros: The room was very spacious for us and our kids. I didn't expect to have a full kitchen and dishes available, but it was well equipped.
Location: There two movie theaters very near and The mall is across the freeway. The zoo is not very far from this hotel either.
Our hotel stay was very comfortable. Breakfast was great. Location is near lots of shopping and restaurants. We will definitely stay again when traveling to abrownsville.
for Everyoneby A verified traveler
Posted Mar 15, 2015
Clean room, but noticed stains on curtains and bed sheets. Needs room upgrade overall. Friendly staff.
for Everyoneby A verified travelerfrom Brownsville TX
Charro DaysPosted Mar 6, 2015
Cons: Suite size
Location: Right off highway with numerous choices for food and drink. Came for Charro Days and we were not far from any of the events.
Weather for Charro Days was a bust. Hotel staff excellent especially food staff, great breakfast and dinners during the week. Room nice but small for suite, little disappointed in size but comfort and cleanliness were very good.
by A verified travelerfrom Brownsville, TX
WORST HOTEL! Very Unsatified hotel experiencePosted Mar 2, 2015
The room was not what I booked, the images on expedia is completely not what you get. They upgraded my room to a room where door handle was falling off, door falling apart in one of the rooms, it looks like they tried to crazy glue it instead of fixing it also cabinet door was falling off so we were not able to even cook afraid i would get charge for the cabinet door, the wood underneath actually had fallen off they stated thats all they can do ( their sign says "if they can't make it right, your stay is free") the room they gave us was not acceptable. Overall the hotel front desk John stated he gave me a discount but never gave me my difference back argued he did when WE both know HE DID NOT give me my change back! manager Omar was rued about the whole situation.
for Everyoneby A verified travelerfrom Longview, TX
Our room was clean and comfortablePosted Mar 2, 2015
Everything was very satisfactory , clean and comfortable ,with all the amenities . The complimentary breakfast was very nice and so is the Happy Hour with complimentary drinks and hord'ourves!
for Couplesby Virginiafrom Brownsville
One Day GetawayPosted Feb 17, 2015 on Hotels
My husband and I stayed here on Valentine's to get away and it was great. The room was spacious and in great condition. We would recommend this hotel for anyone.
for Familiesby A verified traveler
Ninguna quejaPosted Feb 17, 2015 on Hotels
Excelente ubicación y rico desayuno.
for Getaway With Friendsby Rosefrom McAllen
Comfortable stayPosted Feb 14, 2015 on Hotels
Comfortable stay, room was clean and had every thing we needed, comfy bed, fluffy pillows and service was great, would definitely stay again.