Ratings based on 232 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Couplesby A verified travelerfrom Belfast
Elegant hotel in the heart of BrugesPosted Mar 19, 2015
Pros: everything - if i was to single out one aspect it is the staff. They were excellent and enhanced our visit.
Location: Its right behind the main square so very well located for everything.
We stayed for four nights and can only think of positive experiences the whole time. the hotel staff were very professional and friendly, the place was elegant and comfortable and the location was central but quiet. For travellers new to Bruges - everything in the historic heart of the town is woven into the existing historic fabric so don't expect huge spaces within hotels. For us that's part of the appeal.
for Everyoneby A verified travelerfrom UK
Absolutely Fabulous!!!Posted Feb 23, 2015
Pros: I loved the ambience. The staff were friendly and extremely efficent. But left you in peace to enjoy your stay. It was as if it was our home.
Cons: Nothing could be improved. Believe me, its wonderful.
Location: The hotel is in the centre of the city. Great location. Go for a stroll after dark and enjoy the romantic atmosphere. Wonderful.
We drove to Brugge from Canterbury. We used the sat nav to find our hotel. Unfortunately, there were roadworks on the street leading to the hotel. The sat nav was confused which meant we drove round in circles for quite a while. Eventually I rang the hotel. The hotel manager came to meet us. He took the wheel and drove us to the hotel. He unloaded our bags and parked the car. By the time we had checked in and got to our room our bags were in the room and our coats were hanging in the wardrobe. That was pretty amazing serivce!!! The room was beautiful. Clean, comfortable, spacious. With a nespresso machine; flatscreen television; bose music and ipad. We received a small decanter of port and another of sherry with some canapes. The pillows on the king size bed were just wonderful. The bathroom was spacious and had everything you could possibly need. We each had a soft, towelling dressing gown and slippers. We spent our evenings in the comfortable lounge attached to the bar. On the sofa in front of the fire. Wonderful. Peaceful and very romantic. We just loved it.
for Everyoneby A verified travelerfrom San Francisco, Ca
Beautiful hotel, right in the City centerPosted Jan 19, 2015
The staff at The Heritage couldn't be nicer or more accommodating. Great location, walking distance to everything in Bruges.
for Couplesby A verified travelerfrom Soldotna Alaska
Posted Dec 28, 2014
Location: A short walk to the main market square.
Spent two wonderful nights. Charming hotel, great staff. On our departure they gave us bottled water and some chocolate for the road, and helped load the car.
for Couplesby A verified travelerfrom Stockholm
Hotellet att längta efter...Posted Dec 15, 2014
Pros: Allt! framförallt personalen som gör att man känner sig speciellt. Väldigt fint hus, gammalt med stil. Att dem dessutom hade julstämning +:)
Cons: Kommer inte på något! att de fortsätter på samma linje.
Location: Bra läge. Vi besökte julmarknader och gick runt i staden. Allt var på kort avstånd.
Vi bodde på hotell Heritage och det var en fantastisk upplevelse speciellt för oss som brukar åka på julresa. Sedan ankomsten kändes rätt: mycket bra bemötande, trevlig personal, fantastisk frukost och god mat. Allt var på topp! Kommer gärna tillbaka!
for Personal Eventby Fionafrom Australia
A treat with stylePosted Nov 30, 2014 on Hotels.com
Just what I needed. Luxurious and comfortsble
for Everyoneby A verified travelerfrom Norfolk
Great hotel in great location!Posted Nov 23, 2014
Cons: Fresh milk in the room.
Great location. Staff were really helpful. Great attention to detail.
for Everyoneby A verified travelerfrom Hawaii
Was excellent ! Very good hospitality.Posted Nov 9, 2014
The hotel was very traditional looking but inside a room, there were a lot of technology like their lighting system, iPod, nespresso machine. And the stuff were well educated. Each ocation we revived card, memo( weather report), so nice was.
for Couplesby Paulinefrom North West
Ideal hotel for a short break in BruggesPosted Oct 27, 2014 on Hotels.com
It was very enjoyable, staff excellent. They overcame our initial annoyance regarding the pre-authorisation of the card but this was an issue that we believe Hotel.com should have advised us about. We have drawn out the money in Euros and the hotel also preauthorised our card for €100 which could have caused us embarrassment with our bank
for Getaway With Friendsby Williamfrom Peoria, IL
A beautiful hotel in a great locationPosted Oct 22, 2014 on Hotels.com
Everyone that worked at this property was friendly and helpful- there were so many special touches at this place that I cannot begin to list them- I have never felt so welcomed at a hotel- great staff and a beautiful hotel- the lobby & Bar were so pretty - excellent decor and the rooms were fabulous- great bathrooms, great beds, spacious- great location to all of the sights of Brugge- walking distance to all the major spots and restaurants - loved everything about this hotel, think it is one of the top places I have ever stayed- and that is huge !