Ratings based on 85 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing

Posted Apr 20, 2014
Comfortable , relaxing and worth 5 stars Stayed for 4 days and the location of the hotel was perfect , hidden down a side street but in the central to shops and restaurants and main attractions
5 out of 5
Recommended
for Everyone
by A verified traveler

What an amazing weekend

Posted Apr 7, 2014
The staff where soo lovely and the character of the hotel is great! Perfect location!
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 22, 2013
4 out of 5
Recommended
for Couples
by Raasa from London

Beautiful Hotel in a great location

Posted Dec 17, 2013 on Hotels.com
Lovely hotel in the centre of Bruges overlooking a canal. Beautiful dining room for excellent breakfast and log fires in the Lounge / Bar .Only small gripe, no UK TV stations on TV despite listing some on the TV card and being English tea/ coffee facilities in the room would be nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel we have ever stayed in......

Posted Dec 16, 2013
Wonderful place, great staff, an oasis in the middle of Brugges so lovely you might not want to even go out into the town....
5 out of 5
Recommended
for Couples
by Fiona from Kent

Posted Dec 9, 2013
Pros: Everything !
Cons: There was nothing we thought was poor or inadequate
Location: The cultural heart of Bruges surrounds the hotel, but ithe hotel benefits from being in a quiet side street.
Excellent hotel that surpassed our expectations. Lovely, quiet room in attractive hotel, with helpful and friendly staff. Breakfast enhanced by the complimentary glass of champagne.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome place, great service!

Posted Nov 2, 2013
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 6, 2013 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveler

Great Hotel near the canal

Posted Sep 10, 2013
Pros: The staff and the location
Cons: The room we were in needs some decor upgrading in the bathroom, the costs of afternoon tea was way to expensive but thats hotel prices.
Location: everything you want to see is near to this hotel
The hotel is centrally located and is close to everything you want to see in Bruges The staff are friendly and helpful.
2 out of 5
by NA from France

Disappointing

Posted Sep 8, 2013
Pros: Beautiful building and very good central location.
Cons: Staff attitude and behaviour. Implementation of food services to cover different parts of the day with a reasonable length menu.
Sullen staff. No restaurant facilities (apart from afternoon tea) for dinner or room service. Very little cooperation from what is billed as a top luxury hotel.