Ratings based on 236 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Fantastic hotel, restaurant brilliant

Posted Jul 18, 2014
The whole experience was brilliant, have stayed in a lot of hotels but this one beats them all. Compliments to chef and restaurant staff , they were excellent
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge

Beautifully restored palace with style

Posted Jul 18, 2014
Pros: The garden. The beautiful building. The service. The food. And so much more!
Cons: There did not appear to be controls for the air con.
Location: Excellent central location. Close to everything you could wish to do in Bruges.
Fantastic palace hotel in the heart of Bruges. Staff are helpful and well trained. Food is excellent, we had dinner in the Manuscript restaurant but decided to take breakfast at local cafes which were much cheaper and enabled you feel the local atmosphere. Our standard room was spacious and comfortably furnished with a beautiful large bathroom with bath and separate shower and heated floor. The hotel garden is wonderful! Just sit out and chill and listen to the chimes while treating yourself from the excellent bar.
4 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale, AZ

Nice hotel. Not much service.

Posted Jul 17, 2014
Pros: Nice room, building and location.
Cons: Better pillows.
Location: Everything. Location cannot be beat.
It was nice. The room was nice, but wasn't 5 star service.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

A beautiful hotel in a wonderful City.

Posted Jul 17, 2014
Pros: Really everything. My family is still raving about the morning buffet. The staff was exceptional in attending to our needs.
Cons: Keep it just as it is.
Location: Easy walking to the market square, the beautiful churches and points of interest. Make sure to try the local waffles with fruit and chocolate.
This hotel is located in a beautiful facility that is centrally located in Bruges. It is easy to walk to most points of interest in the city. We had two rooms to accomodate my family.
3 out of 5
by A verified traveler

Looks great, service and maintenance not so good.

Posted Jul 14, 2014
The building is amazing. It is a well maintained chateau. However, the service is very poor, bad plumbing with almost no water pressure in a basic shower. I wouldn't recommend the place unless it is for sightseeing.
3 out of 5
Recommended
for Everyone
by A verified traveler from USA

Historic Property in a Heart of Brugges

Posted Jul 10, 2014
Pros: Location. Breakfast.
Cons: More welcoming staff, air conditioning, wifi.
Location: In heart of historic Brugges. Everything a tourist wants to do us in walking distance.
Pros: Hotel is historic building, great breakfast buffet, location. Cons: We were told we were getting a room with city skyline view. They gave us a room with view of air conditioning ducts and wall of a neighboring building. When we asked about the discrepancy, the front desk clerk accused me of lying about the room we were promised. After a lengthy conversation and request to speak to manager, the staff managed to "find" a room that matched our reservation. The air conditioner in our room did not work and the wifi kept cutting out. Lights go out in the spa at 9p.m.--Sharp. Leaving guests in complete darkness. Overall, we were disappointed in hotel staff and poor wifi. It just didn't match expectations or high rates.
5 out of 5
Recommended
for Couples
by A verified traveler from Newport , Wales

Exceptional in every way !!!

Posted Jul 9, 2014
Pros: Location, feel, staff, everything
Cons: Nothing
Location: You are surrounded by Bruge !
Looking for that special destination ? Look no further . Located in the heart of Bruge you will feel very special indeed !!!!! Book it now ...look no further
2 out of 5
by A verified traveler from Herts

Not a 5 star hotel as suggested

Posted Jul 8, 2014
Although a nice hotel the facilties were limited and the pool does not exist anymore. The electricity failed and there was no apology. I would expect a whole lot more from a 5 star hotel. A Lot of money for a poor hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dartmoor, UK

GREAT EXPERIENCE

Posted Jul 8, 2014
Pros: See above
Cons: No
Location: As above
Excellent service and facilities made this stay very enjoyable. The hotel is centrally located and all the city highlights are within easy walking distance. Food is very good indeed and not overy expensive. Alltogether good value for money.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Wonderful hotel

Posted Jul 1, 2014
Pros: Everything
One of the nicest hotels I've stayed in. Very comfortable with great service. The location is perfect for walking around Bruges and taking in the sites and life of the town.